Competitive pricing combined with Costco benefits made Infinity the window replacement company of our choice.
In the meantime we have seen the performance of the windows (operation, insulation) and are equally excited.

Exceptional Experience

Exceptional Experience - The installation crew has been fantastic. Worked calmly AND fast. Left the home in perfect condition.

Professionalism, support quality of work and quality of product

the product quality is good, but the communication and installation sucks. it took around two and half months to complete my installation

Additional Comments

Additional Comments - All team members were extremely helpful, knowledgeable and had wonderful communication skills.

The installation crew was very professional and courteous.

Installation Organized

Installation Organized - Installation crew very conscientious and always kept their work areas clean both inside and out.

Opportunity For Improvement

Opportunity For Improvement - They did a great job and the windows are great. There was one minor adjustment they needed to make, and they were prompt in doing that. I would recommend these windows and getting them through Costco to anyone.

The windows were ready sooner than expected so we really got some use out of them in some really cold weather.

We have been using Marvin windows since we moved to Ohio 12 years ago. Our Project Consultant has been wonderful. Gary's product knowledge, professionalism, and understanding of our needs has made each of our many projects using Marvin a good experience. Marvin windows are beautiful and the quality is top notch. Should any concerns arise they are addressed immediately and rectified.

Quality product at a competitive price.

We are enjoying our new windows very much! Thanks Jason for a great experience from start to finish!

The installation was supposed to be done at the beginning of November, but they didn't have the materials. They rescheduled it for 2 months later. They said they would have to come back due to the weather. They came and fixed it last week. I'm not happy. It took almost 4 months to finish. In the meantime, no one called us to let us know what was going on. I had to call the Project Manager. I called John back to tell him about my experience. They came back to fix it a few days later. I do not recommend them to anyone.

Everything went well. The company was professional.

Jason did a thorough and professional job in explaining the problem and recommending the best window replacement.

Professional, easy to work with, great communication

Loved all aspects of the process from sales to installation and quality.

Great experience from initial sales call to installation - quality product!

Quality product, but most importantly quality installation and service.

Removal and installation was done efficiently; one reminder for customer: check out in advance what existing window treatments will work and which will need to be replaced, or removed and reinstalled by window treatment installer.

The experience was perfect and my French Doors are practical and exquisite. I would never use any other company!

My new windows look great, will last a very long time, and the entire experience- from consultation, to installation, to inspection, was smooth and professional. I wish more home improvement projects & experiences could be this positive & valuable.

This company is a well oiled machine. Everything is handled precisely and quickly.

Walter was wonderful ❤️ he did a great job and the sliding glass door is perfect. We highly recommend Infinity by Marvin!

They did a great job.

All the people I met, including those I 'met' through the phone, were very polite and professional. They all seemed interested in my window project. I didn't feel like I was just another number.

So glad we met sales rep in Costco store and scheduled appt at home