This was a great experience from beginning to end!
Repeat customer here and I've bragged about the quality and experience to any soul who will let me ramble.
The quality of the windows is excellent . Install team respectful and all issues resolved in a timely manner
I was neither super impressed nor super disappointed so if a friend asks, I'll tell them my experience and let them decide.
So far the product seems to be very nice and Marvin was good at taking care of issues. Unfortunately they also created the issues - between a factory bad screen door and some obvious misses during install.
After watching videos on how to install windows and doors myself, it seems like the Marvin method of of just filling the gap with spray foam did very little to protect against water, whereas the videos all talk about mastic rubber and other materials to help seal against water.
I would recommend installing in the spring or fall when the windows can be open as the off gassing either from the fiberglass or the spray foam was strong and lingered for a few weeks.
The adjustable hinges are an interesting concept. One of the last issues 3 months after install was the door sagging, but was quickly fixed with adjustments to the hinges. Will not know for a while if this was a one time sag, or if the adjustable hinges are the issue and loosen with vibration so will periodically need to be adjusted.
Infinity from Marvin is the best company I ever worked.
The people I delt with were all professional , courteous and knowledgeable.
Expensive window,as a repeat customer I had higher expectations.
They were great top deal with.
All the workers were pleasant and friendly. They were respectful of the property and cleaned as they worked. They cooperated and consulted with each other on problem areas. They were actually fun to have around. My windows look great and I am 100% satisfied.
It’s good product and a little pricey
Had infinity by Marvins installed in 2016 in the main house and just completed my three Cisan sunroom and service and quality were tops!
High quality windows and doors that really improved the noise cancellation in our house. Great experience with our salesman, Jason Minehart. We’re very pleased with the overall experience with Infinity by Marvin.
From start to finish everything went very well including price, quality of the windows and the professional staff. I highly recommend Infinity from Marvin.
Depends…ultimately great quality, but expensive.
Expensive, but very high quality and excellent service.
I had quotes from 6 different companies Shawn was by far the most knowledgeable. Chris made sure all went well and installers were top notch.
See my Google review.
My experience was exceptional, your team put in 11 windows in one day without any mishaps to my house. Your service man named Aaron explained everything they were doing as the day progressed, he is very good at what he does.
Was happy with the interior look but the outside trim was not done well with aluminum flashing and a lot of caulking. Frankly it looks bad and I having the exterior trim removed and replaced at extra cost
After extensive research we found Infinity offered the highest quality product, has excellent installers who are employees, always provided updates on process before & during the project & followed up after installation. Our sales person did an extremely good job working with us when we had to go from inserts to full replacement windows. We also were impressed that the company is family owned & in business for 40 yrs. & offers a excellent warranty.
solid performers. aim to please.
We are very pleased with the quality and service.
Outstanding from start to finish - from my salesman (Jonathan) to the installers, to Chris, who made sure I was 100% satisfied. Not almost totally satisfied, but completely happy and satisfied with the final product. I have never had this level of customer service. I spent a ton of money and it was totally worth it - we replaced 50 windows.
The attention to customer service is excellent. The entire experience was good. Jason Minehart took time to answer questions and followed up as he said he would
Our experience was positive all around. The only thing that keeps this from being a 10 is the price range. The windows are expensive, but in our opinion worth it.
We really appreciated the knowledge that Jason shared with us about the windows. No high pressure sale or gimmicks like “buy 2 get 1free”. Matt was very concerned about the install and included us in how he trimmed the windows on the outside. He also made sure we fully knew how to operate the windows before he left.
Attention to detail and communications were excellent. The installers were excellent. Jason was a great sales person.
They were nice people and easy to work.
I love my windows and patio doors. They make the house look so nice.
We have replaced all windows in our home with Marvin, doing 3 at a time. We have been happy with all except the last comtractor. The windows are great but the finishing wood/carpentry was sub par.
the screens did not fit properly
The Infinity windows are truly the best quality.
The installation and painting crews were professional and paid special attention to detail.
That’s the kind of quality that I expect from my own projects.
Thanks to the Infinity from Marvin family!
Great customer service and attention to detail
Returned calls, showed up on time, all representatives were very pleasant and professional, the windows are of amazing quality. The after installation problem we had was dealt with cheerfully and efficiently.
Every step of the process has been wonderful. The only thing I would change would be the amount of times I was called for an appt to fix something but had already told them we had to wait a few weeks.
Despite a 2 week weather delay, Walter arrived in not the best weather and singlehandedly replaced our window with a door. My wife and I are impressed with the quality of the door and the service.
overall a good experience. we ordered pre painted wood, but did not get it. this added an extra, unexpected step at the end of the install. install was not seamless, significant outdoor clean up left for us.
Jason and his team is Susie, Jarrod and the installers were great. The response to our need was immediate. All were friendly as well as professional. And, our French patio door was installed and stained ahead of the scheduled date.
Everyone I dealt with was top-notch and excellent communication throughout the process. The price was nearly half of their competition and the build quality is much better as well.
We were VERY pleased with the customer service right from the start. Gary was amazing! He answered all of our questions and checked in on our progress and satisfaction during our entire experience. The quality of the windows that were installed exceeded our expectations as well. The company who worked on our stucco after our windows were installed even commented on the high quality of our new windows and the workmanship of the window installation.
The quality supercedes all windows on the market. I will definitely recommend.
They were great to deal with. Communication was good. I was happy with the product.
Everyone the rep, the installer, the stainer, the follow-up has been great!
Marvin is a great company - every aspect is first class. Marvin stands behind their product!
Wonderful company all around from start to finish.
Marvin windows and doors are worth every penny and more! We are so happy we decided to put THE BEST in our home!
This window purchase was my second attempt at this address. In total due to Window World's disastrously bad window quality and dishonesty, I have purchased windows from 3 window companies. In all, I have to say that Marvin's experience has been the best of all choices.
The entire staff at Infinity were exceptional, from Jason Minehart our project consultant to Susan who handled the scheduling, to the installers and the team that did the window frame staining to perfectly match our existing woodwork.
So far, every person in this company has exceeded our expectations. We feel the attention to detail is so important and you can see the care that everyone exhibits in what they do. We are very glad that you are helping us with windows and doors.
We had to have windows redone as first iteration of replacement windows did not fit; however I believe this was due more to how the original builder installed the windows vs. anything Marvin failed to do.
I already have.
After meeting the salesperson, Jonathan, I was very impressed with his approach, demeanor, and honesty. He told us which windows needed to be replaced and which ones did not need to be replaced. That is not the same treatment we have received from other salesmen.