No pressure sales, honest estimate and listening to our needs.

The service and the quality of the windows are excellent.

Terrible installation experience and still not happy with the outcome

Quality windows. Installation guys were great.

The sales was not pushy. After reviewing quality specs in booklet with my husband, we realized quality was higher than vinyl. Installation was great. And there was follow up to make sure we were happy.

They appear to be quality windows. One of the first things I noticed, is the house is quieter. It blocks out the road noise.

Jason, Jared, Donald, Heidi, and Bill were fantastic!

Well, first of all, I like the quality of the door second of all the promptness of them coming out and measuring and then I like the installation it was very neat. Very respectable for property. Did an awesome job.

Historical design that matches the archetrctutrvof of our home.

Still got air gaps in my door, poor quality build. Absolute ripoff for 2-3x the price of standard doors with absolutely no additional quality

Through the whole process your staff was first rate. So far we’re very happy with the windows.

The Doors function well. We have reservations however because of water leakage occurrence. John was unable to repeat the leakage issue. We haven’t heard from Marvin as to the outcome of this visit.

I am very happy with my windows from Infinity from Marvin - Ohio, everything went very smoothly.

We found all our interactions with Infinity representatives - sales, installation, service, etc. to be very positive.

The project was completed sooner than anticipated. Jason our sales consultant was awesome with communication!

Competitive pricing combined with Costco benefits made Infinity the window replacement company of our choice.
In the meantime we have seen the performance of the windows (operation, insulation) and are equally excited.

Exceptional Experience

Exceptional Experience - The installation crew has been fantastic. Worked calmly AND fast. Left the home in perfect condition.

Professionalism, support quality of work and quality of product

the product quality is good, but the communication and installation sucks. it took around two and half months to complete my installation

Additional Comments

Additional Comments - All team members were extremely helpful, knowledgeable and had wonderful communication skills.

The installation crew was very professional and courteous.

Installation Organized

Installation Organized - Installation crew very conscientious and always kept their work areas clean both inside and out.

Opportunity For Improvement

Opportunity For Improvement - They did a great job and the windows are great. There was one minor adjustment they needed to make, and they were prompt in doing that. I would recommend these windows and getting them through Costco to anyone.

The windows were ready sooner than expected so we really got some use out of them in some really cold weather.

We have been using Marvin windows since we moved to Ohio 12 years ago. Our Project Consultant has been wonderful. Gary's product knowledge, professionalism, and understanding of our needs has made each of our many projects using Marvin a good experience. Marvin windows are beautiful and the quality is top notch. Should any concerns arise they are addressed immediately and rectified.

Quality product at a competitive price.

We are enjoying our new windows very much! Thanks Jason for a great experience from start to finish!

The installation was supposed to be done at the beginning of November, but they didn't have the materials. They rescheduled it for 2 months later. They said they would have to come back due to the weather. They came and fixed it last week. I'm not happy. It took almost 4 months to finish. In the meantime, no one called us to let us know what was going on. I had to call the Project Manager. I called John back to tell him about my experience. They came back to fix it a few days later. I do not recommend them to anyone.

Everything went well. The company was professional.

Jason did a thorough and professional job in explaining the problem and recommending the best window replacement.

Professional, easy to work with, great communication

Loved all aspects of the process from sales to installation and quality.

Great experience from initial sales call to installation - quality product!

Quality product, but most importantly quality installation and service.

Removal and installation was done efficiently; one reminder for customer: check out in advance what existing window treatments will work and which will need to be replaced, or removed and reinstalled by window treatment installer.

The experience was perfect and my French Doors are practical and exquisite. I would never use any other company!

My new windows look great, will last a very long time, and the entire experience- from consultation, to installation, to inspection, was smooth and professional. I wish more home improvement projects & experiences could be this positive & valuable.

This company is a well oiled machine. Everything is handled precisely and quickly.

Walter was wonderful ❤️ he did a great job and the sliding glass door is perfect. We highly recommend Infinity by Marvin!

They did a great job.

All the people I met, including those I 'met' through the phone, were very polite and professional. They all seemed interested in my window project. I didn't feel like I was just another number.

So glad we met sales rep in Costco store and scheduled appt at home

The team took great care not to damage, mar or soil anything in the house.

The timeline was pretty long. We first contacted Marvin at the beginning of Nov, they were not able to come and quote for like 3 weeks, then it felt like things went dark for a long time and I wasn't sure what was happening. I called a couple times because the sales rep told us we'd be hearing from them and we did not. Originally the sales rep said the approx install date was Dec 31. But we did not get our new door installed until Feb 4th. Everything went well, just wish the timeline was better communicated and things moved faster.

Excellent service throughout the experience

They had very good service! I was very pleased with the sales representative and the installers.

Our first visit from Marvin was on July 2, 2024. Our project consisting of 2 kitchen windows and 1 larger picture window wasn't finished until January 22, 2025. We were scheduling a kitchen, dining room, living room remodel project and expected that we had plenty of time for the windows to be installed before the project began, but there were a lot of communication problems/ cancellations/ and a no show (I will drop off paperwork next week but didn't) on the salesman's (Michael Nimylowycz) end, installation cancellations, and then when we had a problem and were told that the company would fix our wood trim which was ruined by the installer, but no one ever called me to schedule this. After a month, I ended up calling to see what the delay was. It appears there was another communication error on Marvin's part. This caused a lot of problems for the company that was doing our remodel because they had to work around Marvin's schedule.

No. The windows are fine, the install wasn’t great, and I wouldn’t have paid what I did had I known better.

The professionalism with Infinity from Marvin was fantastic. The people that did the installation were absolutely wonderful, clean, neat and tidy. The windows look gorgeous, and we are really enjoying them.

Good price, excellent products, great installation.

Experience was great. Price was more than I wanted to pay, but decided to go with Marvin due to it being backed by Costco

Working with Infinity was great. Very professional and made sure the job was done right.