We had several problems with our installation. The installer started tearing out the wrong window, and while we appreciated Marvin ordering us a new window for free, we then had additional problems when Marvin cancelled installation the morning of the installation (and cancelled a second time due to illness), and then the installer showed up without the correct caulk and failed to return when he said he would to apply the correct caulk.

Love the sliding doors. The problem was that hardware was defective and there were black door stops delivered with a white door. One of the sliding screens was bent. The door stops and hardware issues were resolved fairly quickly. Bent screens were delivered several times. An appointment was scheduled and the person didn’t show up at designated time and date. Instead two people showed up the following week and we did not know that one of them was coming. Poor communication.

The windows are very sound proof. I live on a busy street, and they close out a lot of the noise. They are easy to work with.

We have had 3 different projects with Infinity over the past 10 years. All were outstanding. Great customer service. No high pressure sales. We have already recommended Infinity to several of our neighbors.

Marvin is committed to customer satisfaction. Pleased with the end result.

My husband and I would recommended Infinity from Marvin - Ohio to anyone looking for replacement windows. The quality of the product is superb. The team is exceptional!

We really appreciated the customer service and our salesman, Jason. He always came back to make sure things were done the way they were supposed to be. The office was really polite whenever they called back.

From the moment I met Jason and Andrew, the installer, they have all been very courteous and caring. They really paid attention! They treated the process as if they were doing it in their own home, and that meant a lot to me!

I have used Marvin for all my windows and patio doors.

They were very efficient, polite, able to work within our timeframe on a Saturday, so we didn't have to take time away from work, and came out right away if we had a problem.

The entire Infinity from Marvin team from scheduling to sales to installation were very professional and 100% dedicated to quality and owner satisfaction. With every interaction, I could tell that the Infinity team took pride in their work and their products. This pride translated into a hassle-free experience and the best residential windows for my home. I was a little hesitant at first to switch from vinyl windows to fiber glass windows, but I am so happy that I did! The quality, craftmanship, ease of use, and warranty of the fiber glass windows give me such peace of mind.

The door looks great and the work was done perfectly.

Overall, they did a very good job. They had good communication about when people were coming and who was coming. They cleaned up beautifully once the project was finished. They did a great job!

Excellent service from start to finish.

They're extremely attentive.

They did a great job! I love my windows!

From sales to installation, the team did a great job and followed up properly. I was pleased with the results.

The entire staff was professional and courteous! They answered all my questions and were very patient with me. Thank you!

They were very professional and polite, kept me apprised as to what was happening, respectful of my belongings and did a top notch job. They were terrific.

Very pleased with the way the sales went.

I can honestly say: Ken and Bob, were the most efficient and quality installers, we've ever had work in our home. Every day, when they arrived, they took the time too meticulously place tarps and coverings over all the areas they were going to be walking thru, as well as their work area. Then; at the end of every one of their work days, they cleaned up and removed all the coverings/tarps, so it looked like
no one had been here. EVERYONE OF THE NEW WINDOWS ARE BEAUTIFUL!!! we are so happy that Shawn Liston introduced us to your company.

After receiving quote from several replacement window companies (some being direct competitors) we decided to go with Infinity by Marvin for our window project. Based on their professional approach (low/no pressure sales tactics), superior product, attentive customer service, and care for our home we would not hesitate in referring Infinity by Marvin to anyone.

Jason Minehart was fabulous. Very professional and thorough. The staining on the window frames match perfectly to our existing wood.

Gary was our project consultant, he was very pleasant to work with and was able to work a little magic with the pricing to make it an affordable project. We are very pleased with the project from start to finish and highly recommend Infinity from Marvin to people that are in the market for new windows. Thanks to the whole team.

Have had a few replacements over the past 12 years-all good experiences except the painters that came the first time— very Rude, wandered thru the first floor and made a list of problems and how he could fix-did not have permission to walk around. We shared this with Susan when we placed this order. We did not need painting/finishing services since the initial replacement as they were part of a project and my painters finished them. This single window came in a few weeks earlier than estimated, at a time materials are scarce and delayed. Very satisfied and will continue to replace more windows in the future as long as this excellent service continues.