At Infinity from Marvin, we are closely monitoring the impact that COVID-19 is having globally and in the communities we serve. As always, our commitment is to our customers and employees. Your safety and that of our team members is our top priority.
We are continuing to operate in our Ohio locations online and in-person as requested by our customers, but with added precautions as provided by the Centers for Disease Control and Prevention (CDC). If a customer prefers to reschedule an in-person appointment or installation, we are also offering flexibility in timing – there is no rush and we’re available whenever you are ready.
If you have an in-home consultation or installation appointment scheduled, expect a phone call from our team. We will ask questions to be sure the appointment is safe for you and our staff.
If you have traveled by airplane within the past 14 days, the appointment will be rescheduled.
If you or anyone in the home is ill, the appointment will be rescheduled.
We are practicing “social distancing, ” meaning that we always ask you to stay at least 6 feet from our team during the visit.
Per CDC and local health authorities, we’ve taken the following steps to help minimize the spread of COVID-19:
Requiring employees to stay home if they feel sick
Limiting group meetings, in number and in attendee size
Practicing social distancing across facilities
Increasing cleaning, handwashing and sanitizing
For customers who are considering or who have recently placed an order with us, our manufacturing facilities are operating at normal capacity and we expect our lead times to remain stable.
While we navigate this situation together, know that all of us at Infinity from Marvin are committed to assisting you with any needs that may arise. If you have any questions, please don’t hesitate to reach us by phone or email.
Phone: (440) 586-9305
Email address : firstname.lastname@example.org
Stay safe and be well,
Infinity from Marvin
Our PC Shawn Liston knew the products and was helpful. We liked the product's quality. The installers were good. We would recommend Infinity.
Excellent start to finish support / great USA made products
Professional and courteous team. No pressure sales and very knowledgeable about the industry and competitive products in the market.
We are extremely pleased with our beautiful new replacement windows. By far, the best quality, craftsmanship, and customer service around!
The experience was fine. It's the window that has some issues: it is hard to open. Someone had to come back to adjust and it is still hard to open. Handles that crank out the casement are clunky and not the best design - not a smooth operation. Also look very clunky and look like plastic. Sorry to say I'm not so impressed with this casement.
Not the least expensive but definitely one of the products in windows and doors
House looks better and is warmer.
Everyone we encountered with Marvin was both professional and a real pleasure to work with - from the schedulers (Christen), sales person (Jason), and installers (Dave and Steve from Cleveland). We are very happy with the way the job turned out for this old house!
Additional Comments - Our project consisted of replacing (10 ) 5ft+ tall old vinyl double hungs in our 1915 house with Marvin's 100% 'Ultrex' fiberglass / acrylic finished simulated divided lite double hungs. We chose white windows with the optional matte black painted hardware option (lock and sash lift) which really looks sharp! The narrow frame/stiles design is close to what would have been the original wood double hung windows and is a great improvement for the overall look of the house. The locking / tilting mechanism is one piece such that there are no crevices, indents etc that always are difficult to keep clean - just a smooth sash to wipe down. I like the half screens (full screens are available too) as they don't obscure the detail of the upper sash that has the single vertical mullion. The acrylic painted finish is smooth and maintenance free. The job was completed in the middle of Ohio winter in 1 1/2 days. Steve took extra care to remove all the stickers and thoroughly clean the windows after the installation was complete. Very satisfied with their work and the product.
The process was professional from beginning to end!
Infinity is a great company to work with. From the time we chose our door to the install we were so impressed with everyone that we talked to. Their team is very professional and was curtious of our home. We love our new French sliding patio door. It looks amazing and beautiful. Jason Minehart is terrific !
Additional Comments - Infinity by Marvin is the best well made door compared to others we looked at. You won't regret going with Infinity. Our door looks awesome stylish and modern and we're happy we chose Infinity.
Absolutely recommend Infinity from Marvin.
I find the sales representative very knowledgeable; he was able to answer any and all questions I had. The installers were great, Matt specifically did a great job. I can't recommend them highly enough.
Installation Met Expectations - They're so good that I'm going to order more.
Poor stain job
Exceptional Experience - The installation team was FANTASTIC! Very polite and did a great job.
Very pleased with the windows - and the lifetime guarantee.
From the initial visit through installation, I thought the company and its representatives were extremely responsive and helpful. I would highly recommend this company to anyone wanting a cut above service and quality of workmanship and products
Project Consultant Prompt - He was extremely helpful and responsive. Helped me understand the terms of the project and thoroughly and completely answered all questions. Better than that, he has continued to follow the project through completion.
Exceptional Experience - The salesman (Project Consultant) went above and beyond on my behalf.
We selected infinity from Marvin for the high quality materials and design and am thrilled with the workmanship,
From initial sales consultation through installation, the process could not have been better.
Exceptional Experience - The entire crew was outstanding. Each member obviously knew what to do with only minimal direction, so the installation went like clockwork. I was impressed that the leader (Dave?) was able to perform his own tasks and only occasionally provide input to the others.
They did exactly what they committed to do.
I've already introduced them to a friend. They did a very good job.
Installation Organized - They were very, very organized and professional.
Exceptional Experience - The project manager was very nice. He monitored the project very well and was in control. They cleaned up after themselves. It was very professional.
Additional Comments - Generally, I really appreciated their work. They cleaned up after themselves, didn't make a mess anywhere, and cleaned up before they left. I really appreciated that.
They did an excellent job, the install and product was amazing.
Exceptional Experience - I thought Dan and the installers were amazing and also Julie was fabulous in house with communication and also Will.
Additional Comments - It was all great and I would use them again.
Very good product.
This time we had our patio slider replaced. Cannot say enough good things about the quality of the door and the installation process
We were satisfied with the quality and the price of the project.
Installation Met Expectations - Great professional installation and answered all my questions. Windows are air tight!
Project Manager Installation - Jason is the Best! Did not want to start a window replacement at this time but jason guided me all the way. Everything worked out very well and i will continue to replace more windows.
Additional Comments - Wish i had worked with marvin for my other door and window needs in past. Their warranty gives you more peace of mind also
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Infinity from Marvin - Ohio as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys