Well, first of all, I like the quality of the door second of all the promptness of them coming out and measuring and then I like the installation it was very neat. Very respectable for property. Did an awesome job.

Historical design that matches the archetrctutrvof of our home.

Still got air gaps in my door, poor quality build. Absolute ripoff for 2-3x the price of standard doors with absolutely no additional quality

Through the whole process your staff was first rate. So far we’re very happy with the windows.

The Doors function well. We have reservations however because of water leakage occurrence. John was unable to repeat the leakage issue. We haven’t heard from Marvin as to the outcome of this visit.

I am very happy with my windows from Infinity from Marvin - Ohio, everything went very smoothly.

We found all our interactions with Infinity representatives - sales, installation, service, etc. to be very positive.

The project was completed sooner than anticipated. Jason our sales consultant was awesome with communication!

Competitive pricing combined with Costco benefits made Infinity the window replacement company of our choice.
In the meantime we have seen the performance of the windows (operation, insulation) and are equally excited.

Exceptional Experience

Exceptional Experience - The installation crew has been fantastic. Worked calmly AND fast. Left the home in perfect condition.

Professionalism, support quality of work and quality of product

the product quality is good, but the communication and installation sucks. it took around two and half months to complete my installation

Additional Comments

Additional Comments - All team members were extremely helpful, knowledgeable and had wonderful communication skills.

The installation crew was very professional and courteous.

Installation Organized

Installation Organized - Installation crew very conscientious and always kept their work areas clean both inside and out.

Opportunity For Improvement

Opportunity For Improvement - They did a great job and the windows are great. There was one minor adjustment they needed to make, and they were prompt in doing that. I would recommend these windows and getting them through Costco to anyone.

The windows were ready sooner than expected so we really got some use out of them in some really cold weather.

We have been using Marvin windows since we moved to Ohio 12 years ago. Our Project Consultant has been wonderful. Gary's product knowledge, professionalism, and understanding of our needs has made each of our many projects using Marvin a good experience. Marvin windows are beautiful and the quality is top notch. Should any concerns arise they are addressed immediately and rectified.

Quality product at a competitive price.

We are enjoying our new windows very much! Thanks Jason for a great experience from start to finish!

The installation was supposed to be done at the beginning of November, but they didn't have the materials. They rescheduled it for 2 months later. They said they would have to come back due to the weather. They came and fixed it last week. I'm not happy. It took almost 4 months to finish. In the meantime, no one called us to let us know what was going on. I had to call the Project Manager. I called John back to tell him about my experience. They came back to fix it a few days later. I do not recommend them to anyone.

Everything went well. The company was professional.

Jason did a thorough and professional job in explaining the problem and recommending the best window replacement.

Professional, easy to work with, great communication

Loved all aspects of the process from sales to installation and quality.

Great experience from initial sales call to installation - quality product!

Quality product, but most importantly quality installation and service.