At Infinity from Marvin, we are closely monitoring the impact that COVID-19 is having globally and in the communities we serve. As always, our commitment is to our customers and employees. Your safety and that of our team members is our top priority.
We are continuing to operate in our Ohio locations online and in-person as requested by our customers, but with added precautions as provided by the Centers for Disease Control and Prevention (CDC). If a customer prefers to reschedule an in-person appointment or installation, we are also offering flexibility in timing – there is no rush and we’re available whenever you are ready.
If you have an in-home consultation or installation appointment scheduled, expect a phone call from our team. We will ask questions to be sure the appointment is safe for you and our staff.
If you have traveled by airplane within the past 14 days, the appointment will be rescheduled.
If you or anyone in the home is ill, the appointment will be rescheduled.
We are practicing “social distancing, ” meaning that we always ask you to stay at least 6 feet from our team during the visit.
Per CDC and local health authorities, we’ve taken the following steps to help minimize the spread of COVID-19:
Requiring employees to stay home if they feel sick
Limiting group meetings, in number and in attendee size
Practicing social distancing across facilities
Increasing cleaning, handwashing and sanitizing
For customers who are considering or who have recently placed an order with us, our manufacturing facilities are operating at normal capacity and we expect our lead times to remain stable.
While we navigate this situation together, know that all of us at Infinity from Marvin are committed to assisting you with any needs that may arise. If you have any questions, please don’t hesitate to reach us by phone or email.
Cleveland : Call (440) 971-2947
Columbus : Call (614) 781-9600
Email address : email@example.com
Stay safe and be well,
Infinity from Marvin
Since I had same problem twice, find it difficult to recommend
The installer was very professional. If he measured once, he measured ten times. He came at the time he said he would. I think he did a really good job.
They did an excellent job.
We love our new windows. The installation went great and when they left our house you would never have know they were here.
They have great products, but they did not clean up well.
The team was really efficient. They cleaned up well and the windows look phenomenal.
This is my third project with Infinity from Marvin and I am thrilled with the results!
I have reccomended the company in the past but I have not been satisfied with the installation this time around!
They were very helpful at showing me what would work best for me.
The work was outstanding! I love our door. The salesperson was great. Everyone did a wonderful job. The installers were great as well. I don't have anything negative to say about Infinity.
I selected a replacement picture window from Marvin because of their quality and craftsmanship. I've had some of their windows in other parts of the house for 30 years and they still seal and look as well as the day they were installed. The new window offered some upgrades with respect to how it was filled with inert gas. I worked at vinyl window manufacturer and would never place their product into my house.
Having problems with one door.
We've been pleased. This is the third time we've used them! Our front door and windows are fantastic! Excellent experience!
Shawn the sales person was professional and not pushy. The installers installed 22 windows in one day. They cleaned up after every window. The individual who stained the inside of our window trim did an excellent job matching our mahogany. I would highly recommend Infinity from Marvin windows.
The product is excellent. We installed Infinity windows 10 years ago in 75% of our home and have been so happy with their look, their energy efficiency, and ease of cleaning that we just finished installing more in the rest of the house. We have a 90 year old home with beautiful moldings and they were protected and enhanced by the new windows!
Their windows are amazing. I love our windows. We got nine new windows. The quality is amazing. We love our windows.
ONE GREAT EXPERINCE,WOULD DO IT AGAINMAYBE LATER THIS YEAR
Everything was great.
They had to come back to fix a few things but it was completed to our satisfaction and in a timely manner. They were easy to work with.
This was our 2nd experience with Infinity from Marvin-Ohio (Cleveland) and it once again was exceptional. We were so happy with our 1st experience a few years back (phase 1 in an older home we purchased involving several sliding doors and a few windows) that we decided on Infinity/Marvin-Cleveland for "phase 2" (16 windows, some very large).After researching our options, we narrowed it down to what we felt were the 2 best replacement window systems on the market (Infinity - "Ultrex") and Renewal by Anderson ("Fibrex"). We concluded that Infinity Ultrex was at least as good and most likely better than RBA. The service with Infinity-Marvin was also excellent the first time and we were hoping for the same the second time around, which we did indeed receive.Will (Senior Project Consultant for Ohio) did a very good job explaining the products and options and answered all of our questions. We was not pushy which we appreciated. In that we were very happy with the installation the first time, we requested the same installation team (Walter and Ian) which we received. Matt (Supervisor) came out to do the exact measurements and was also very helpful before and throughout the installation. Walter and Ian took their time to do the job right and did exceptional work. They cleaned up everyday, hauled away all debris and left our home clean during and at the end of the three day installation. We couldn't be happier with the windows themselves and the entire experience.
We were thoroughly impressed with how well they worked together and installed our new sliding door. They cleaned up very well after they were finished and hauled everything away. It was clean like they had not even been here. We love our new door and we appreciate the professionals that took care of everything. We will definitely use them for future projects.
Very pleased with Marvin Windows!
Our new patio fiberglass door is a huge improvement over our old vinyl door. Install was fast and easy.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Infinity from Marvin - Ohio as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys