I liked the customer service I received from HomeFix Custom Remodeling DMV.
Despite some initial mix up they were able to work things out and get t the job done
HCR representatives at all stages of the roofing project were knowledgeable and ensured they answered all of our questions that came up. The work was done on time and they stayed late to finish the clean up properly.
They are a very professional company that offers a premium product. They may cost more than some providers but we are confident that we will not have to worry about our roof for many years to come.
My experience with them is incomplete. The work was fine. The installers were outstanding and absolutely great. My wife and I enjoyed the shower. The customer service, not so much. It's not good. I had a problem at the end of my project. I was supposed to get some paper work, but I never received any. I was told that I would get my paper work after the project was over. I'm still trying to figure out my payment plan. I don't have clarity on that because I don't have my paper. This is why I'm giving them an incomplete grade because they are not finished.
I enjoyed working with Has; he was available and answered all my questions.
They did a great job all the way around.
HomeFix Custom Remodeling DMV was on time, worked very hard, and did what they were supposed to do.
Great quality windows
The work was done well and on schedule. The one small problem needing repair by my HVAC provider is being reimbursed by HCR (THANK YOU!).
Finding a trustworthy company to do business with can be a challenge, but sharing with friends a positive experience is key to getting the word out.
Professional , friendly from start to finish unbelievable team of people. Who follow through from my first phone , to finishing the work .
I would've thought HomeFix could do more than they did, for the price they charged, but I'm satisfied for the most part with my new bathroom. It was not easy finding a bathroom remodeling company in my area, so I was glad to find someone to do it. I paid way less to contractors who did just as much as HomeFix (new floor, new paint, new toilet & double vanity installation, 2 wall mirrors, light fan). Looking back, I probably should have waited to get the right price for the amount of work done. But it's all finished now and I'm happy. I suggest really looking around and comparing companies, it possible. That just was not possible in my area. For what I paid, it should have included more than a tub & shower. But I love my bathtub. It's high quality and I look forward to soaking in it.
From start to finish sales rep Lauren Roselius was absolutely amazing. She answered all questions, worked with us and followed up with us to make sure everything was handled correctly, smoothly and in a timely manner.
Homefix Custom Remodeling is the best. They worked with me on scheduling my project according to my needs. The crew arrived on time and were amazing. It only took 2 days to finish replacing the siding on my home.
HomeFix replaced our front door and we absolutely love it and would definitely recommend them for that. Unfortunately when they just replaced all our windows and sliding glass door in the basement they just didn't live up to our expectations. The windows don't seem as well insulated as our previous windows (it feels like they let a lot more heat through) and the sliding glass door doesn't easily close as it doesn't seem to quite line up so you have to push/pull the door slightly to get it line up to fully close it and the sliding screen door lock was just awful.
I wasn't too happy about the gutters.
Gage. told me that we had 4" gutters on our house and then was told by your installers at the end of the install that we already had 5" gutters on house. I wished that your installers told me that I already had 5" before they removed and put up the same size gutters.
So, it was Gage that should have told me that we needed 6" gutters.
I paid all this money for really nothing - should have had 6" gutters and would have if Gage told me that we already had 5" up there.
The experience wasn't what they said it was going to be.
The company is professional, and the salesman helped me figure out the damage and the service needed. This was my first experience, and they were very helpful. I would recommend this company to anyone whose roof is leaking!
They were timely and professional and did an excellent job.
I don't like the way they wrapped the outside of my windows.
I would highly recommend DMV remodeling to my friends and family. they are an outstanding organization
The job of mine doesn’t have the same quality as I saw at my neighbor s house
We are unlikely to recommend DMV to a friend or relative because of the many things that prolonged our project and what seemed like miscommunication between the crews and whomever schedules/manages the jobs.
The installers were very good. They were scheduled to start @ 8:00 am but arrived @ 7:45.
The workers were great. The intro was weird - some guy walking around who seemed shady. The HCR person knew her stuff but took up too much of my time.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling DMV as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys