Highly professional. Did a great job on my roof and gutters for a good price and with fantastic financing.
They were very nice, worked fast and did a good job.
They arrived on site within the window period. They were really fast and precise in what they did. They were very courteous and they performed their jobs in such a way that I was pleased. The way they got rid of their materials - there was nothing left for me to dispose of, so I was satisfied.
The installation, materials, and professionalism were greater than expected.
The work was done in a timely manner. The work was high quality and complete on time. Would hire Home fix on for future project.
They were fast, efficient, clean and did an overall great job.
Recognized Excellence - I would like to recognize the crew for their exceptional work.
Areas Of Satisfaction - HomeFix Custom Remodeling installation crew exceeded my expectations.
I was extremely satisfied with the work that was done on my roof.
Recognized Excellence - I would like to recognize Maxwell Brand for exceptional service.
Areas Of Satisfaction - They exceeded my expectations in all areas.
Clean - It was great. They not only covered the area where the windows were to be installed but also the entrance, stairs and even the deck. Even then they vacuumed all the area after they finished the work.
Communication - Overall, it was OK but initially I was little concerned because I called couple of times to check the status and I was told that someone will call me back to give the status but I didn't receive a call back.
Quality Of Materials - I am satisfied but will only know as the time will pass.
Quality Of Workmanship - Again, it looks great but will know as the time will pass. I am particularly concerned about the filling done outside whether it will stay the same in harsh weather.
Schedule - The project was delayed by more than two weeks. However, I received a call from the manager explaining the delay due to COVID-19.
Value - It appears it is a fair value for money but I can only tell after some time that how the windows will look like down the road.
Recognized Excellence - All the members of the team who came to install windows were good.
Areas For Improvement - Customer service. Whoever picks up the phone should be able to tell you the status of your project or if promise that somebody will call from the concerned department should make sure it happens.
Areas Of Satisfaction - Overall all went well.
Everything was done to my satisfaction.
I still haven't received my refund check for something that they didn't install on my door. It's been well over 2 months.
My rating of 2 stars comes from the poor sales experience. Once the salesman got my $12,000, I heard from him again and had no way to make contact. Absolutely no follow up or “thank you for your business” Just take the money and run. When the roofers were in the middle of the job, another sales guy shows up. I thought it was to check on things but turns out he was there to sell me windows. I told him I’m about to start a Zoom meeting for work AND trying to hold back a puppy from jumping on him, I’m sitting on the floor and he’s leaning over me with a calculator showing me all sorts of options to pay for the windows that I told him I couldn’t buy. I was told I had 24 hours to buy them for some discount. Pressure. My recommendation would be to not blindside people and call ahead for an appointment. I really don’t like the whole up selling approach. The roofers are still hammering away and you’re trying to get more money out of me.
They do excellent work.
The work was done correctly and it was extremely fast so I'm happy with the work.
They don't like doing paperwork.
Areas Of Satisfaction - The speed and cleanliness of the crew that did the work exceeded my expectations.
Recognized Excellence - The supervisor over the job communicated with me and talked with me before the job started. He was pretty good.
Areas Of Satisfaction - They exceeded in all aspects of the job.
Additional Comments - The windows are excellent and all the workers were good.
I've already recommended HomeFix to a friend.
Recognized Excellence - I don't remember the guy's name who was heading the installation, but he was very friendly and showed me how to use the window before he left. They showed me that when we purchased them, but after he finished his work he showed me again. I think he was very good.
Additional Comments - I haven't had any bad experiences with HomeFix, which is why I've already told other people about them. I've had neighbors ask me what I thought about their services, and I told them to take a look. I told them that I liked HomeFix and I think they probably would too. I had two friends who said they might call. I don't know if you have your own bank or what, but you were much easier to deal with as far as payment. I had a couple other companies give me estimates, but as far as financing, they were like "well we don't know, we have to do this," but you all just made it easier. I don't know if you have your own bank, but it was just much easier and I liked that.
Areas For Improvement - everything is good
Areas Of Satisfaction - everything is good
They did a great job and did not waste time giving the estimate.
Value - They were definitely a fair value in comparison to other places.
Recognized Excellence - I want to recognize the team leader and the salesman.
Areas Of Satisfaction - They met the expectations without doing extra.
Additional Comments - I appreciate how efficient they were, and that they came out in a month, sticking to the schedule.
Areas Of Satisfaction - Their communication, pricing and availbility exceeded my expectations.
They are always easy to work with and they don't mislead or misinform you. They are a good company to work with.
Recognized Excellence - I would like to recognize the salesman. He was very helpful.
Areas For Improvement - The salesman did a good job managing my expectations and knowing what I was getting into. The laborers were prompt and efficient and informative.
Areas Of Satisfaction - They met or exceeded my expectations with how quickly they got it done. Instead of a couple of weeks, it was done a couple of days.
They did an outstanding job. I was very pleased with the work done.
Areas Of Satisfaction - All of my expectations were met.
Areas Of Satisfaction - Workmanship was excellent.
Areas Of Satisfaction - Excellent communication along the way.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of HomeFix Custom Remodeling DMV as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys