Areas Of Satisfaction

They met expectations by doing what they said they would.

Additional Comments

It was quick and I got the data I needed.

They did a great job of redoing my garage.

Recognized Excellence

Chris and Greg both did a fantastic job of managing their respective parts of the project.

Areas Of Satisfaction

The work crew was professional and they did a great job of doing the work on the roof. They were attentive to detail and worked great together as a team.

Additional Comments

I would hire them again to do similar work.

I think they were very professional and did an excellent job.

Recognized Excellence

I would like to recognize Chico, the installer for his exceptional service. He was very good.

Areas For Improvement

They did exactly what they said they were going to do and how they were going to do it.

Areas Of Satisfaction

HomeFix Custom Remodeling Raleigh met or exceeded my expectations in regards to the quality of work. It was a lot better than I thought it was going to be and the material was excellent.

Additional Comments

Everyone in this home process was very professional.

Recognized Excellence

Chris Dobbin

Recognized Excellence

Sara Scander

Areas Of Satisfaction

Quality and appearance of roof. Workmanship looks great.

Additional Comments

Your customer service has been excellent (especially Sara Scander).

Prompt, professional service that was very hard working and very respectful to our property. I have yet to find a single nail or piece of trash, and I have been in the flower beds around the house for two days. I've had several neighbors stop and ask who did the work, I pointed to the sign in my yard and told them about my satisfaction. They about fainted when I told they about the 50 transferable warranty! One just had a new roof put on two months ago by another company and got a 5 year warranty. He was a little miffed about his decision.

Clean

As I stated previously, I still have not found any trash or nails. And they removed two layers of shingles!!!

Quality Of Materials

Very impressed with the under layers of the roof, much better then the old felt.

Quality Of Workmanship

I watched as they worked, just the way I am. Not one time did I see anyone do anything that wasn't perfect. New roof looks magnificent.

Value

More expensive than most, but with the 50 warranty, the quality of material used and the professional installation, this is indeed one of those "you get what you paid for" moments!

Recognized Excellence

Kevin Joyce. Great guy, very honest, informative, personable and direct. We could see he was very proud of his product, he believed in his product and he convinced us that we should also believe in your product and we do! Very pleased with our decision!

Areas For Improvement

None. They actually exceeded in all areas! We were very impressed with the entire process.

Areas Of Satisfaction

From selling, to financing, to communication with both Kevin and Sara, to delivery, to installation. Top notch all the way around!

Additional Comments

Pretty much covered everything, you guys are the real deal in the roofing area and I suspect in all other areas too! It was a pleasure to do business with you!!

They had a roof and insulation completed and I am the first person to reach out to her. She said that this is lousy considering they spent over $40,000.00 with them.

Areas Of Satisfaction

They finished the job on time & came when they were supposed to come. I was very pleased with that.

Recognized Excellence

I want to recognize Ryan, the project manager, and the gentleman who set up the initial roof replacement.

Areas Of Satisfaction

They met all of my expectations.

Quality Of Materials

They were very quiet and did and excellent job!

Recognized Excellence

The installer did an excellent job. He showed up early and cleaned up well.

Areas Of Satisfaction

They were very quick putting in the windows. They were early so there was no waiting around for them.

Areas Of Satisfaction

They did a good job protecting my property.

Recognized Excellence

I can not remember their names, but the two people who met with us were nice, cordial, and answered all of our questions. Also, the gentleman who worked on the gutters was nice and cordial as well.

Areas Of Satisfaction

HomeFix Custom Remodeling Raleigh met my expectations.

Additional Comments

We had a nice downpour right after the gutters were installed; everything worked well. It was a good experience; we are glad we got it.

The whole process from beginning to end was great. Everyone we dealt with was wonderful.

Recognized Excellence

I don't remember names. The entire company has been great. The installation crew did an amazing job. They were very efficient. They installed 28 windows in one day.

Areas Of Satisfaction

I was satisfied beginning to end. Their customer service was great. The salesman was a good guy. Everyone from beginning to end did a fine job.

I would absolutely recommend HomeFix Custom Remodeling Richmond to my friends and family. I value quality, professionalism, and integrity in a company, and HomeFix was able to meet and exceed all of my expectations.

Communication

Communication is such an important part of any project, especially replacing a roof which is a huge investment. My phone calls, emails, and text messages were always answered timely (if not immediately), even during the late evening hours.

Professional & Organized

This is 100% why I chose HomeFix for this project. From start to finish the project was organized, and I was guided through the process step by step. Everyone on the team valued customer service and demonstrated a high level of professionalism. They gained my trust almost immediately and followed through on all promises.

Schedule

I was actually able to get my roof completed weeks ahead of schedule due to a last-minute cancellation. It all worked out perfectly!

Recognized Excellence

Scott Tedford spent hours of his time (late into a Saturday evening) educating me on the company and the products they use. I felt like an expert by the time he finished. Scott was very thorough and helped me (did not pressure me) into making an informed decision. He also placed me in great hands with his manager, Lori Hester, who worked with me to get ARB approval from my HOA, and she was always available for questions and concerns. Many thanks to Scott and Lori for a great experience.

Areas Of Satisfaction

The person who came out initially and the job that was done. Our roof is beautiful. We are really impressed with the work, clean up and quality of the shingles. They also repaired boards under the roof without charging us. The fifty year warranty was a big selling point for us as well.

Additional Comments

Overall it was a great experience.

Professional in every way.

Quality Of Workmanship

Was amazed that it was all accomplished in on days time.

Recognized Excellence

The foreman did an excellent job.

Areas Of Satisfaction

Their timing was great. Everything was great.

I found both the workers and the work done to be great quality. I am not someone who makes decisions without questioning myself. After agreeing to getting my windows replaced by them, I was worried about my decision. But after seeing them get the work done and enjoying the new windows they installed, I am convinced I made the right decision by choosing them.

Recognized Excellence

The roof installers did a good job especially with the cleanup, they cleaned up better than I would.

Areas Of Satisfaction

The roofers did a great job.

Recognized Excellence

I would like to recognize Ryan for his exceptional service!

They were fast. The job was estimated to take 2 days, but they finished it in a very long one day.

They were prompt and professional.

Recognized Excellence

I would like to recognize the guy that first came out to show us everything. I think he's the manager, however I'm not sure and I can't remember his name.

Areas Of Satisfaction

I'm most satisfied with the quality and look of the gutters.

Additional Comments

The gutter color selection was very nice. I was very surprised based on how many colors they had.

Recognized Excellence

The installer was nice and did a great job.

Areas Of Satisfaction

They did what they said they would do when they said they would do it. Overall, they met all of my expectations.

The quality is great and everyone is friendly, polite and professional. We are well pleased all the way around.

Recognized Excellence

I would like to recognize Ben Swartz and Christine kelly for their exceptional service.

Areas Of Satisfaction

The time frame in which they got the job done.

Recognized Excellence

I would like to recognize all of them. Everybody I talked to has been very helpful in answering all my questions. I've just been very pleased with everything that has happened throughout this transaction.

Areas Of Satisfaction

They met or exceeded expectations in having the doors installed. They came out, went through and asked me questions. I showed them everything I needed to happen. They went through and walked around before starting, asked questions, and all answers were satisfactory for everybody. At the end of the job, after it was all finished, we walked around again. They made sure they didn't leave anything behind. The installers were very courteous. With the salesperson, Chris, and everything, it was just a very good experience.

Additional Comments

It was a very nice experience. I'd do it again!