Andrew is so professional and respectful. His team did a wonderful job on my home. I'm someone who never has a loss of words, but I did that day.

I have told all my friends about this home improvement. You are awesome.

The team of employees who came to replace the old windows, were very clean, efficient, very respectful of all that I have in my own, and they worked quickly.

I was suprised when windows were delivered. The color was wrong. The style was not what I was expecting. I asked not to install until I talked with Home Fix. I called left message. As soon as they opened I received a call from Sarah.. I explained the issues and said I would ok the installation: but, I felt an adjustment was needed in the contracted amount of money. I was concerned about resale complications Sarah, after researching, refunded money. The guys installing the windows were very impressive. John was very professional, also. Issues with the product was my only hang up. I thank all assisting with this issue.

The company were outstanding. They were professional, on time and provided quality work.

They did a good job. Everything was good.

They were very professional.

The quality of the work was excellent

The job was not finished. I feel you are giving us the runaround. You keep promising us you are going to finish the job but don’t show up. How long does this take to finish the job. You will not return calls.

The effenciency of the work done. The quality was as good, if not better than I anticipated.

Minimize the paperwork, make the phone calls more effective. ie, a text when the crew is on the way, the salesman could let you know if 4 others are calling regarding additional information

Currently in process of settling issue regarding installation. My instructions were not followed, as agreed. My security doors were removed & I wanted them to remain. No mailbox in new door (which would not have been at issue if my instructions were followed). My brother has since hung a new mailbox. I'm going out of town tomorrow & have expressed thru calls, messages & email to customer Care that I fear for the safety of my home while I'm away. I've requested via calls several times & finally got a return message from Mr. Alexander that someone will come by today 11-18-25, btwn 2-4p.

When sending crews out to work, make sure that they can communicate with the homeowners.

I am very, very satisfied with the work HomeFix did.

Pricing was confusing and pretty high, once we saw what we were getting versus what we were expecting.

I would highly recommend them.

From the transparency of the sales process to the install by Andrew and his crew - I really can't say enough good about this experience

I wouldn’t recommend to anyone. I think I’d rather tell people to stay away.

Entire experience was great and all staff were motivated and efficient

Professional, quality of workmanship, quality of materials used, attention to detail, and genuine sincerity and effort in making sure the customer was happy and satisfied.

The workers were polite, curtious and worked amazingly fast. They were really organized as a team and the workmanship on the trim work was done exceptionally well.

There were no problems and the windows are perfect!

The work crew were polite and they took great care to allow me safe passage when I needed to enter or exit the house. They also cleaned up when the job was complete.

Positive experience

I really appreciated the customer service from Courtney who kept answering my questions to the awesome team Andrew and his guys.

They did a great job. They cleaned up all their mess. They were in and out with no problems at all.

I love the windows they were fast with the installation and clean

HomeFix did a great job with the windows, and I will recommended HomeFix to family and friends since they did a great job!

The contractors were very friendly and polite. Got the job done.

The installers were excellent.

I would recommend HomeFix because they were superfast, and they paid attention to details. That was what I was looking for.

HomeFix is flexible on scheduling.

Loved sale promotion, lifetime warranty!

The crew was fast, efficient, and polite.

We have been trying for several days to reach someone within the hierarchy of HomeFix from the main office here in Richmond, and we're getting no response because we have some legitimate questions and issues that have not been closed, so we're not at all pleased, and at this point, we would not recommend HomeFix to anyone.

Great quality windows!

The work was done well, but there were a few bumps in the road. Also, thw crew didn't adequately clean up the site, and we had to call to have the extra materials picked up from the yard.

Speed of install with good quality of work.

Workers did not cover up my window AC. So I placed a towel over it when I heard debris falling on it. I found at least 3 roof tiles that wasn't laying down flat. Brought it to their attention and it was fixed. The roof vent appears to have a dip in it. Did not see it right away before work crew left.

The price was high. It's a premium product, so I understand it.

When they first installed the door, it wasn't installed correctly, and they had to come back out.

They were wonderful to work with, highly professional, very kind, and clean.

Good quality windows and work. They came out to fix some minor issues from the install quickly and without hassle.

HomeFix did great.

Not completely honest sales staff. Didn’t outright lie but misleading,

They were polite, professional and fast

Tried to show the work that needed to be done

Everything went okay and they did a really good job.

very professional and worked quickly!

HomeFix Norfolk kept me involved in the process the whole way. From scheduling, making sure to fix my issues in a timely manner, and the clean up, they were professional in every way.