I don't mind sharing my pleasure on how well things went. We were very pleased with the process and the outcome of our project.
Changes - I wouldn't change anything. It was just as they said it would be and it was smooth all the way.
Factors - The factors that were important to me in choosing Harvey Remodeling were the price, timing, and expertise.
Absolutely I would recommend
Factors - The most important factors are the planning and followup. Everything from design through the selection of materials, and up through the actual work which was done at a very high quality and I am very happy.
Pros: the bathroom remodel is beautiful and we love it; Cons: it was over budget by roughly 10% and behind schedule by a month
This was by far the best experience with any contractor that I have had. Christina, Al, and job foreman were all professional and did a great job communicating throughout the project. They went out of their way to make things as easy as possible. I would absolutely use Harvey again.
I think they do great work and they communicate effectively.
I was pleasantly surprised how good they were able to stay with schedule and budget
Communication - I like the weekly review meetings
Clean & Safe - Very professional
I have been using them for 18 years.
They have done several projects in my home and have turned out beautifully! They were on time and communicate well. They are very responsive and are wonderful people.
Factors - They have a very good reputation and they explain very well what they are going to do. They have a timeline and budget timeline as well. They always stick to that. We have a communications book where they write down what they have done and what to pay. We both follow what they do, so we are always on the same page, which I like. Their workers are good.
Harvey did 2 separate projects for us. First they did 2 bathroom renovations, which turned out lovely. After that they tackled the larger project of our entry, laundry, kitchen, dining and family room remodel. That project involved moving load bearing walls and other challenges which required schedule adjustments, but were all done to our satisfaction. The contractors at our house were always professional and very talented. Our lead carpenters were amazingly talented. The 2 projects were major overhauls to our house and have made it so much nicer to live in and enjoy.
Additional Comments - Everyone we worked with (Tim, Jacques, Eddie) were great.
Factors - The most important factor was that someone would work closely with me to help me make decisions.
Additional Comments - I would like to recognize Ben who was our head carpenter, he was great to work with and incredibly talented and we love our new bathroom.
Factors - Its very difficult to find someone who gets good reviews and they met all of our expectations.
Additional Comments - I always go with Harvey. They do great work, I trust them, and they're right down street from me.
Factors - I chose them because of their professionalism and customer service.
Additional Comments - They did a great job and I would consider them again for a project.
Factors - The most important factors were they are a full service provider. Also the fact that they were capable of operating in the general price range that I needed.
Factors - We were impressed with the level of communication and organization shown by Harvey throughout our initial contact and planning process for the project. We felt that the design team listened closely to our desires for the project and helped to work with us to achieve our vision for the construction. They came highly recommended to us for their consistent approach and ability to follow-through on-time and on-budget, which were aspects that were important to us.
Additional Comments - We were very pleased with how smoothly the design and construction process worked with Harvey. Their communication with us was frequent and clear and we were impressed with the consistent progress they made on the project.
Additional Comments - Very pleased overall with Harvey! I would recommend them to anyone!
Factors - Harvey had done our roof a few years earlier and I trusted their workmanship and professionalism. They did what they said they would do, and they did it when they said they would do it.
Factors - They have done multiple projects well for us
Factors - Due to the extent of the project, we needed a company, which was able to take care of everything from design, ordering material, project management, coordinating carpentry, plumbing, electrical work. Harvey Remodeling was able to take care of it all.
Additional Comments - We thank everyone at Harvey for an excellent job done!
Factors - We were referred by a relative that was very happy with Harvey.
Factors - Quality of work and ease of working with staff.
Additional Comments - Great experience again.
Problem Resolution - Always a follow-up if there were any concerns or questions. Very dependable staff (and good natured too).
Factors - The important factors in choosing Harvey Remodeling was the process. They had a whole design team that helped us out and that was what were looking for. The workmanship and all the subcontractors were very good as well.
Construction Quality - I was very pleased with everything.
Factors - I felt that they really wanted to ... that they were thinking about me, working with me, and communicating with me. And I just really felt that from the very beginning and that they were being respectful and they really accomplished that. Everyone I talked to was friendly and respectful and they were thinking about my needs.
Harvey Remodeling was very professional the initial representative Bob Shea was knowledgeable and professional. I appreciated speaking to someone who knew what they were talking about and had recourse for a problem that came up. The workmen did a great job and the area was very clean and neat. The foreman Jay spoke to me about the job, addressed my concerns regarding my bay window and pointed out a problem which was fixed. A Harvey employee came out to ensure the job was done to specifications as stated and actually went up on the roof to inspect. I would recommend Harvey to others, which I have done most recently.
Already have and I will continue to do so.
Employees & Subcontractors - Everyone was extremely polite and tolerant of 2 young children in the house.
Likely To Recommend - Already have and I will continue to do so.
Changes - This is the third time we've used Harvey Remodeling and the process has been working pretty well.
Additional Comments - I have successfully recommended Harvey to several people and will continue to do so.
Factors - They are professional and it was important that worked with an outfit that followed all the rules around permitting, etc. I also wanted to take advantage of the design help.Furthermore I had a good experience when they put a roof on for me several years ago.
Additional Comments - I am really enjoying my new bathroom!
Factors - Prior great experience of buying and installation of windows.Detailed design process especially in being helpful in seeing what was available and within our budget.Professional with no pressure to sign.
Customer Suggestion - No perfect!
Factors - The factor was they did a good job and and did it right the first time.
Customer Suggestion - No, I do not have any suggestions for Harvey Remodeling. I have had a good experience.
Easier Than Expected - I had very high expectations and they met them.
Factors - Full service company — from design through construction. I needed and got one point of contact and responsible party.
Additional Comments - Thank you. We love our new kitchen and we are grateful to have chosen Harvey.
Factors - Cost and quality was important to me.
Additional Comments - Waiting for Theresa to send pictures to Brian for portico and get estimates.Working with Rich and Theresa was a joy and a great comfort when I began to get cold feet. Both , in their own way, were caring, and listened to all my concerns and followed through on each concern. I couldn't have asked for anything more from either of them. I found them and your the other employees to be extremely ethical and honest, which was my paramount concern taking on this project . Thank you
Factors - We chose Harvey Remodeling because we knew that we would have a quality finished product at the end of the project.
Easier Than Expected - Since I have used Harvey many times before, I can't say that they exceeded expectations because I know what they are capable of and expect them to meet the standards they have already set for themselves.
Letter of Recommendation - Already have.You will be installing a new kitchen with a friend that I have referred to you.
Additional Comments - Theresa O'Brien did an outstanding and creative job for designing our addition and making great recommendations. The flow and open space are seamless from the original home. Harvey did an excellent job and we are very satisfied. Harvey personnel-from the owner down to the line worker-are very receptive, easy to work with, and considerate. We did run into several issues along the way-as you would expect with any major addition-but each time the issues were resolved in a fair and balanced manner. I would recommend Harvey to anyone considering an addition, particularly, anyone with a remodel where contiguous design, flow, and storage space are at a premium.
Factors - Quality was an important factor in choosing Harvey Remodeling.
Easier Than Expected - I expected them to be as good as they were.
Customer Suggestion - I don't have any suggestions; I was totally satisfied with Harvey Remodeling
Factors - We chose Harvey Remodeling for their price, the quality of their work. and their timeliness.
Additional Comments - We were completely satisfied with all of the work and the service that Harvey Remodeling provided us with. We would recommend them to anyone and we wish them well.
Customer Suggestion - Keep doing what you are doing!!!
Factors - This was our fourth project with Francis Harvey Remodeling, and that's because they have proven to be exceptional from the first project. The way they deal with customers is one of their greatest strengths. They listen to the customer and treat them with respect, and that goes from the very top all the way down to the line workers who come to the house. The workers are very clean and neat, and very considerate of the needs of the customer while they are doing the work. Their representatives are outstanding to deal with. They always work with us to help us plan exactly what we need, and then are flexible about adjusting the project as it progresses. If there are ever any concerns, there is always a sense that they want you to be 100% satisfied with everything. Since the first project we did with them, we've never even taken bids from any other company, and unless anything changes, we will use Francis Harvey Remodeling for any project. In fact, we have another project coming up this spring, and they are the only company we'd consider working with, regardless of cost, because they are articulate, clean, respectful of the customer, and do everything they can to make sure you welcome them to do the work in your home.
Additional Comments - They just need to keep up the great work. They've really got a good thing going thanks to the representatives they have and the quality of the workmen who do the actual work. We have worked with many different workmen and crews, and they all really know their stuff. They all know how to talk to the customer, and are courteous about adjusting the project to the customer's needs. They are just a pleasure to do business with. Every company should be like Francis Harvey Remodeling.
Factors - It was important to us that the salesman was very knowledgeable and informative. He answered all of our questions and made himself available to us. He and the company returned our phone calls whenever we had issues. The workmen were respectful. I can't say enough about them. They were not our cheapest bid, but we went with them anyway because we had a good feeling about them.
Easier Than Expected - This is our fourth experience with the company and they've all been excellent.
Factors - I choose them for the quality of the work, the courteousness of all the personnel we dealt with, and their responsiveness to our concerns.
Additional Comments - Francis Harvey is the best contractor with whom we've ever worked and we would recommend them to others with enthusiasm and without hesitation.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Harvey Remodeling, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys