Their work was excellent! They came back twice to check on things that could work even better!
I will recommend Guardian Roofing to my friends.
We've had Guardian out a few times to patch leaks in our roof over the years. Finally, we realized we needed to replace the whole roof. Guardian's sales rep talked over the different shingle options and how the installation would go. We decided to replace the gutters at the same time. It took three days total to do the work: two full days for the roof removal and replacement, one afternoon for gutter installation. The employees were prompt and efficient. They discovered an issue with a section of plywood and immediately spoke to us about it and what needed to be done (removal and replacement) and the extra costs. Once they were done, they cleaned up the job site well enough that it hardly looked as if anyone had been there. We've been very pleased with the workmanship and the company overall.
I had roofing work completed while I was out of town. Stephen, the estimator that I worked with, was so accommodating and understanding. The work that was completed was finished quickly and the job looks great. I am highly satisfied with the whole team at Guardian Roofing.
Price was great. Repairs went well. The only complaint I have is that I kept finding old roofing nails in our driveway. Also, didn't expect the skylights to leak during the cleaning process.
From the estimator until the final repair, overall I was very satisfied with the quality of work Guardian Roofing provided for me.
I am being asked to rate a visit that was a tech arriving, making several phone calls, taking some photos of the work to be done (photos had already been taken twice before) and then he left. He never spoke a word to me so I don't know why work was not done or what the plan is. I was also not given any notice the evening before to expect a worker. It appears a phone call was received from a number that could be associated with them, but not their main number, and no message was left. The first I knew of it was an automated text that was sent saying a Guardian tech was on his way. He showed up almost 1.5 hour later. I had been on a short walk so was gone when he arrived. He was sitting in his vehicle and obviously on his phone so I got his attention to indicate I live here and was now home. He was on site for somewhere between 30-60 min. I didn't even know he was gone until I got a text asking me how my experience was. I have had other experiences with Guardian that have been positive so this is not their usual, but I am being asked about this visit only, so I am rating this visit only.
I'm not comfortable referring a friend when I'm not certain my roof received near $5000 in quality repair and treatment.
Drew Field took care of all my questions and concerns and assured me that if anything goes wrong about the project they will come back and do a something about it.
Overall great experience. Justin answered all our questions during initial quoting process. I appreciated that they not only got on the roof, but also walked the attic. They also took pictures and video so we could see the problems with the current roof.
During the install, the jobsite was kept very clean and the install crew was mindful of the property. They worked quickly and quality seems very good. I'm an architect and regularly walk construction sites, do punch walks, etc. and was really impressed with the safety, cleanliness, and care taken while the install was going on.
My only feedback was in the information packet given, it talks about the Super Intendent coming to walk the job on day 1, however this didn't happen. They did come by on day 2 to walk with me and answer my questions. The info packet also mentions the Super walking after the job is complete and that also hasn't happened yet. It could still as he mentioned he would within the next couple weeks and we're almost at the 2 week mark since job completion. Not a big deal other than the packet mentions this is to be expected and I'm used to this in my line of work so know it's a good process to have when a job is completed.
We're really happy with Guardian and would use them again.
I am likely to recommend Guardian Roofing to a friend. They were very professional, and they showed up on time to the appointment. The roof was done in a very timely manner. I appreciated it.
The service, from the initial meeting with a roof specialist to the installation of the roof vents was high quality. I learned some new information about roofing and ventilation. I would highly recommend Guardian Roofing.
They did a great job!
We received bids from 7 roofing companies. We were cautioned to never go with the cheapest option. Our exhaustive research pointed us to Guardian. They absolutely had the most knowledgable staff, helped us truly understand the materials and the roofing process to make informed decisions, and were so communicative and collaborative throughout the entire process. After a positive initial experience, we even decided to add on another project to re-roof a detached garage. We would absolutely recommend Guardian for any roofing projects you might have.
I've lived in my Mid-Century home for nearly 50 years. This is my third roof. The truth about Mid-Century homes with their sloped and/or flat roofs is that they are notorious for leaking. Mine has leaked in various places practically since the day I bought it. For the last 30 years of my professional life, I've been the lead designer on several historic restoration projects. My projects have allowed me to work with many highly skilled trades people who do exquisite work. As I began researching roofing companies, I was lucky to be referred to Guardian Roofing by a client. From my first phone call through working with Drew to Jesus, Santiago and crew, this has been one of the most professional groups I've ever worked with. The quality of the workmanship and attention to detail was stellar! Thank you all. Highly recommend. Hire with confidence.
Everyone we encountered from the estimator to the people who did the work were very pleasant and professional.
Too many "re-do's" and too many problems. Technicians damaged the home(s) while doing their work. The work had to be redone. They cut out the house trim to fit their form boards - without permission and/or knowledge until the walk thru. Too many unannounced visits, worker we late and couldn't finish the work timely.
My project never came to fruition because your company changed the date twice without notifying me and when the installer could come he had to go out and find the shingles as they were not even ordered.
I really am happy with it, and I appreciate the crew that came together from beginning to end. The sales guys were really good about giving us the in info and sharing the owner's info as well.
No. Please refer "Work Completed" section
I have used Guardian Roofing twice and have always been 100% satisfied. The technicians that come out are always friendly and professional.
Waiting for heavy rain to test recent reoair
Very well organized. Excellent diagnosis of what needed repairing. Very friendly.
THE GUARDIAN ROOFING COMPANY FUNCTIONED ACROSS THE BOARD LIKE A FINELY TUNED, CHIMING, ANTIQUE GRANDFATHER CLOCK OF DAYS GONE BY SO PRECISELY WAS EACH EMPLOYEE'S PERFORMANCE IN MEETING MY NEEDS. IT IS SO VERY REFRESHING, AS WELL AS SURPRISING, TO STILL FIND SUCH A BUSINESS HAVING OLD FASHIONED VALUES AND ETHICS. I KNOW THIS SINCE I, MYSELF, AM AN OLD FASHIONED, ANTIQUE INDIVIDUAL HAVING LIVED THOSE VERY DAYS GONE BY!
Would be 5 stars, but lack of communication during delay and brought wrong materials that caused even more delay.
ACTUALLY, 2 ANYONE 4 THAT MATTER...
From start to finish everyone was super professional and positive. Especially Justin who wanted to help us and resolve our roofing problems.
Sales rep was very knowledgeable and presented a few options, and didn't pressure me into a full roof replacement. Repair tech showed up on time, cleaned up, and did a good job on the repair.
They fit me into their schedule quickly, because of my time constraints. The worker was extremely friendly & helpful.
We are very satisfied with the experience we had with Guardian Roofing. They were prompt, courteous, and professional. We will definitely recommend them to anyone with roofing needs. Thank you Guardian Roofing!
They're very knowledgeable and professional.
We have had our roof cleaned and treated for moss many times over the years, but never this thoroughly and with such attention.
They were pretty professional with how they did things. The crew and salespeople were awesome in the sense that they gave us a lot of options. Because of COVID and all of those things changing, they worked hard to make sure I got what I needed.
My installation was complicated because I had solar panels on my roof, so they had to coordinate with the company to remove them.
Guardian usually gives only a timeframe, but they can't give a specific date for starting. Still, if I had missed that time, I would have had to wait until January for the solar company to come back to install the panels back on my roof. That means those 40 or 50 panels would have sat in my yard, and it would have been messy.
Guardian coordinated nicely with my solar company. They came in on time and finished their work on time, so the solar company could come back and install my solar panels back on my roof. They worked on that weekend to accomplish the job by Monday because the solar company was scheduled to be here on a Tuesday. Usually, they are not under that kind of pressure. Guardian took care of it by sending two crews and working over the weekend. They completed everything nicely, so then the solar panel company came and did what they did.
With great hesitation!!!!
Edwin was very professional and worked hard all day to complete the job!
They did a great job cleaning up, super polite and got a ton of moss off our roof, They covered my berry plants, the car, all the shrubs in front.
The technicians arrived at 5PM, 90 minutes after the end of the scheduled arrival window, with no notice. They did not identify themselves or the company on arrival, just said "I'll be on the roof" when I answered the door. That said, they did a good job with the debris removal, gutter cleaning and grounds cleanup.
Guardian went above and beyond to assess our roof damage and evaluate repair options. In the end, we needed a brand new roof and they helped us work with our insurance company through the claim. Without their guidance, the insurance company would have disregarded our claim.
They were very professional. Stephanie was great. I would like a report for what work needs to be done on the roof.
Work done nicely, price on high side, a couple small problems
The work was done ahead of schedule and the fellow who actually did the work was incredibly efficient- both in cleaning the roof and in applying the coating- he seemed to pretty much work without much of a break and was very pleasant to chat with ever so briefly at the conclusion of the cleaning and after applying the coating - if he is an example of a guardian employee pretty hard to see how you could go wrong using them for your roofing work
They did a great job of cleanup.
The original estimate was under $20,000 and once they go their foot in the door, there were 3 different change orders. One of them was completely inexcusable in that I chose a new color for the roof and they did not include the garage. Their estimate was not comparable to the other estimates because they did not include the garage. They said it would be an extra $3800 and it was going to take an extra week because they have to order the materials.
Both of my experiences with Guardian have been professional, thorough, and personable. The detailed care of roof, gutters and surrounding yard was much appreciated. I woud not hesitate for a moment to recommend the staff to friends and family ( and HAVE, actually:).
I think it would depend on the service a friend/family is looking for.
Because of difficulty scheduling.
They did a good job. Would have been completed faster if more than two people were assigned to my job
The work was never finished. I was never contacted in advance as stated in my paperwork.
Did a great job. Would hire them again
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Guardian Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys