For roofing, chimney, and gutters? Yes! For fascia replacement? No.

Our initial inspector, Jackson, was excellent and thorough. The final product looks fantastic too.

Recommend to those who want a job done correctly ala taking your car to the dealership for repairs. Work and materials are guaranteed correct, not the low (upfront) cost option.

Overall quality from roofing assessment to ease of minor modifications during the project. Excellent roofing crew that performed all roofing penetrations for my solar reinstallation to ensure my warranty was kept whole.

Very efficient everyone very personable

We are extremely pleased with the entire project! From the beginning Jimmy Brown did an excellent job of examining our roof and attic and provided us a detailed quote with thorough explanation of all the materials to be used. The work crew was always on time and very professional. The quality of the work was top notch!

Good communication. Concerns were promptly addressed. Friendly workers.

The whole process was really smooth. From the sales pitch to the scheduling and then installation no issues and went well.

Provided a quality roof and attic insulation in a timely manner

Very knowledgeable and they did a nice job

Professional

They were a very professional team.

They did an excellent job. The cleanup was a quality cleanup.

Great communication with everyone throughout a mulit-phase project, high quality work and products, fair pricing, safety-oriented, knowledgeable, prompt and professional. I have already recommended Guardian to several people.

I would not recommend Guardian Roofing to a friend or neighbor. Most roof installers are certified to install the products they offer so it is expected that the installation will meet the high standards of the manufacturer. It's the little things I describe below that detracted from the entire experience. In hindsight, I should have considered using a different contractor with a lower price.

Super professional and knowledgeable. And very efficient.

I will highly recommend to families and friends and whoever wants to have their roof replaced,very meticulous work.

Definitely! My neighbor has Guardian on his mind already after seeing the crew working on my house.

Great company to work with

From the beginning of the process to the end Guardian delivered exactly what they promised. If fact they went beyond what was promised. Their commitment to excellence was evident throughout the job.

The thorough inspection and options presented

Communication, willingness to work around our schedule, neatness, punctuality, friendliness

My sales Rep Jesse Herrington was great and the roofing crew did a great job. After getting two other bids, Guardian may have been slightly more, but the service I received by Jesse was fantastic. Great communication and if I had any questions or concerns he was on it.

Everything was excellent except the clean up. Some old roof bits were left on the grass and plants around the house.

Did a great job! Protected all my plants and left everything they had to move back where it belonged. Did multiple sweeps to make sure all debris was picked up.

I am very dissatisfied. The facia still looks terrible and they left the old gutter system. Everyone I show is in shock. I live on the 9th hole of the golf course and have a lot of people over and they can’t believe it. I’m sorry I chose your company.

Nothing but trouble with the insulation part of the job. After determining the lower attic did not have enough room for them to get in, they should have offered to discount the job instead of ripping off 20% of our new roof to do the reinsulation. That part of the roof had pink fiberglass insulation still in great shape and should have been left alone. Every day the insulation crew showed up, they sat in their truck in my driveway for 30 minutes before starting to work then took a 2 hour lunch each day. Had to get them back twice to fix issues with the insulation job.

Guardian helped through process, was amazing at communication, scheduling was easy, and any issues along the way (lots of fun can happen with older roofs) were addressed completely and were easy to address.

I like the video inspection and pictures of the troubled areas. Leave jo excuses or guesswork. The proof is present up front and transparently

Very professional, not pushy, completed work in a timely and quality manner.

Quality of products and installation, and everything was completed as promised. Communication on project progress and coordination was exceptional.

Very friendly and fast

Guardian presents itself as the "you get what you pay for" option, meaning, by implication, they understand they are the more expensive option--sometimes substantially more--but by paying more, you should get more.  More quality, better customer service, better cleanup, better outcomes.

My experience this time with Guardian was mostly "pay more to pay more."

It started with the scheduling. Guardian has an online scheduling portal where you set up an appointment date and time for an estimate on the type of service you are requesting. In my case, a roof replacement, which is the option I selected. Guardian then tried to call me three times while I was working, leaving voicemails asking for "more information" so they could schedule the appointment. Then they texted. I texted back asking what else they needed and they called *again*. When I was able to answer the final time, the "more information" they needed was to confirm what I had selected (roof replacement) and then ignore, completely, the scheduled time I had selected (not even mentioning it at all) and schedule according to their availability.

Okay, fine. I didn't want a five thirty PM appointment on a Friday evening but it was apparently the soonest available.
At the appointment time Guardian's rep initially impressed with a thorough inspection, including going into the attic and on the roof, making a video including with magnification of the shingles in problem spots. This was much more thorough than any other company who we contacted for a quote. Then came a lengthy hard sell with a presentation that honestly wasn't necessary at all (we already knew we needed to replace the roof). Two hours later he was still at my house, wanting to close the deal and sign then so he "wouldn't have to drive back out." He even wanted me to call my wife who was on vacation out of town to talk to her. I refused until he gave up. He repeatedly mentioned the "you get what you pay for" mantra and emphasized how clean they would leave things when they were done.

We did have other companies quote. They were all much less than Guardian but also presented substantially worse, e.g. saying they didn't even need to come out and could just quote based on measurements from online resources. Ultimately we ended up believing the "you get what you pay for" and went with Guardian, electing for shingles even though now I regret that decision and feel like we were talked out of going metal by the representative.

And guess what? The salesperson didn't need to drive all the way back out. We signed everything digitally. So that was a misrepresentation as part of a hard sell.

The install itself seemed to go fine. The team impressed me on the first day by putting plastic sheeting down on the deck and all around the house to catch the demolition and broken pieces of the old roof. Then they didn't do that the second day, despite throwing more pieces down on the lawn and on the back deck (I have photos), which was an odd decision.
The supervisor wanted to leave the trailer over the weekend in our driveway (he said they didn't have enough truck drivers), trapping my wife's car in the garage, but when I declined, he did come himself to haul it away and performed the inspection that night. He found issues and had his team come out to fix them the next day (a Saturday). He also used a magnet to pull up nails all around the house. However, he missed nine roofing nails and a large staple in the driveway itself, which my daughter and I found afterward (thankfully before driving my wife's car out of the garage). Nine nails on a short driveway isn't great. The "great clean up" also left a ton of insulation all over the yard and in the gutters which I had to clean up myself.

I hope the roof ends up being quality in the long term to justify the high price Guardian commands. The scheduling, the hard sale with the over long stay, the poor cleanup after making such a big deal of it in the sales, the miss of those nails on the driveway... it all left a poor taste in my mouth. I ended up regretting not going with another company and going metal, and I should have listened to my gut.

Sometimes when you pay more you just end up paying more.

They follow through and keep me up to date on what they are doing.

Any issues Guardian was right on top of it

n/a

Everyone at Guardian Roofing was knowledgeable, professional, and easy to work with. I appreciated that they have their own well-trained employees to manage all aspects of the job: repairing broken roof boards, re-roofing, removing old insulation, installing new insulation, and installing new gutters. The work was excellent. The company responded promptly during the aftermath of a severe storm that damaged many homes in our area.

Guardian was very responsive, professional and completely informative of the roofing replacement project. They were on time, on budjet ,excellent workmanship and they were very complete in the clean up of their work site. Highly recommended

This is the second roof that guardian had done for us and both projects have gone smoothly and flawlessly.

Guardian roofing has a crew that cares about the quality of their workmanship and makes sure their customers are satisfied. Every step of the way, team members such as Jimmy, Patric, Jorge and Ronald were patient, knowledgeable and extremely skilled. I would Guardian to anyone in need of a new roof.

The service was first rate from the initial inspection, through scheduling and execution.

I have been very happy with the level of customer service from the staff. The actual roofing team we had was not very communicative due to the language barrier. I also think the cost of Guardian is on the higher end of the market due to the quality of the materials and warranty, so, in speaking with a friend or neighbor i would be inclined to include this caveat.

Referred my sister for gutters. Job is complete. Do I get a gift card for the referral. Jimmy said I would?

Professional, completed the work on time, took great care to explain what was needed before and during the job.

Initial contact with Josh was courteous and professional.

All the work that was to be done was thoroughly explained.

Will recommend if I know of anyone looking for roofing/gutter work

I know neighbors have used various roofing companies but I ONLY wanted to hire Guardian... I trust their work!!!!

Polite, hard working, and thorough.

I’m not happy… at least as happy as I feel I should be after spending $100,000 on my roof. I was going to have them replace the insulation but I lost confidence in Guardian. Unfortunately any one who asks me for a recommendation will know I’m not happy