They are quick to sell and install but they don't necessarily provide the quality work that they talk about. They are in and out and leave you with whatever has been thrown together by the work team. No management, no supervision, and they don't deliver on the promises made.
They did a great job.
I'd like to recognize the on-sight supervisor that was here throughout the day while I was gone. He let me know what went on throughout the day and did a great job explaining everything. One thing I would suggest is that they should put a sign in the yard to let everyone know who did the work.
The entire process exceeded my expectations. I had paid Newco quite a bit for my house to be repainted, and it didn't even last a year before it was falling apart. So Genesis came in to look at it, said they could fix it, and they fixed it.
They did a great job. I'm really satisfied. The house looks great and the neighbors like it.
Wonderful, everyone has been courteous and professional.
We are thrilled with the outstanding performance Genesis did on our home. Manuel and Raphael's work ethic and flawless workmanship was superior! The representative who provide our original consultation, Mia was very professional and knowledgeable. We appreciated her warm personality and enthusiasm while doing her job. This company clearly cares about their staff, as it is reflected through all we interacted with. Genesis professionalism and quality products are fantastic! Their sales team, project manager and crew made us feel secure in our choices. David, our project manager was warm, friendly as well as professional. His attention to detail during the walk- through was stellar.
I recently had two projects done by Genesis Home Improvement. I had profound termite damage to a wooden pergola patio cover and to a wooden French door. They replaced both using very high quality vinyl. The pergola looks like real wood and the additional lattice will provide additional coverage yet still let the sun in. The French door is beautiful and no more swelling with moisture and best of all no more termite food! The craftsmen that did each project were very professional, friendly and answered all my questions. When they left there was no debris left behind. Though the cost was not inexpensive it was very fair for the quality of the materials and the workmanship. I would highly recommend them for home improvement projects.
Genesis Home Improvements are a great company. Their staff are polite, professional and well trained to do the work. The products are of the highest quality, and good value. They stick to the schedule and finished on time.
Genesis Home Improvements are experts at what they do, we are very happy wit the whole experience from start to finish.
Very happy with the work Genesis Home Improvements did. They are a quality outfit, everyone that works there are well trained and nice to deal with.
Genesis Home Improvements did the exterior of my house with their Coolwall coating. From start to finish, their team was very professional, friendly and communicative. The result was amazing! I love how my home looks now thanks to them. My friends and neighbors were all impressed!!! I highly recommend them.
Everyone very courteous, we are happy with the job outcome.
The process from start to finish was wonderful. Before the installation, one of their reps came out to meet us. They were well trained very knowledgeable, polite, professional. We were provided a thorough consultation about their products and pricing options, and the rep took measurements. After we had agreed, we signed the contract and a few weeks later our custom made to order patio cover has been installed. I am very happy with the whole experience. 5 stars!!
Excellent products and service.
Great experience, Genesis Home Improvements do fantastic work, have really nice staff, were reliable and provide excellent products and value.
A wonderful experience from start to finish. Highly recommend Genesis Home Improvements!
Very happy with Genesis Home Improvements. Excellent products and value. Reliable professional friendly crew, kept work areas clean, delivered the completed work on schedule.
Genesis Home Improvement did an OUTSTANDING job and we look forward to working with them again very soon. Thank you Genesis!!
We are very happy with the work done to our home by Genesis. After meeting with many companies, my husband and I decided to trust Genesis with our home improvements. Everyone in this company is very professional and polite, always taking the time to explain everything step by step. The crews were on time every day until the job was done. Our roof came out AMAZING and we can't wait for our next project. Thank you Genesis Home Improvements.
From the start of the project to the end my family and I had a wonderful experience with Genesis Home Improvements. Their employees are all kind and polite. We are completely satisfied with the outcome and can not wait to do more projects in the future. I would recommend their products and services to friends and family
Pacific Homeworks is family oriented and very friendly to work with. I am very happy with the service provided!
Crew did excellent work and always cleaned areas when done.
The company forgot to put an advertisement sign.
The salesperson was very nice, but what he said was going to be done was not done the way.
Josh was outstanding.
I was most satisfied with the completed work, the workers, and Josh.
I would like to recognize Josh and Willy. Willy is unbelievable, his work ethic, attitude, and workmanship are great. Josh would always call us to make sure everything is fine.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Genesis Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys