We like the beautiful styles, floor plan and stonework of our home. The team has been professional and prompt with all of our concerns.
The workmanship and also very organized. Really like the Garman book we received at home orientation.
The closing process was a disappointment.
Very pleased with the quality, design and schedule for building of our house. Stan Martin was extremely helpful through the entire project and Sue in Customer Care took care of any issues that we had.
Quality and responsiveness.
The project manager was extremely helpful and attentive. The home style and design are all top quality. We are very pleased overall.
The out sourced team handling sales and settlement process was not concerned about my needs. Their lack of communication and people skills was clearly evident. Several people left the consulting company during our building process.
Felt that the communication during the build was excellent. Micah was wonderful in keeping us updated on progress and plans. The quality of the build of our house was superb. Very well done, with almost no issues.
Everything about the process was smooth, organized, efficient and easy to follow. We would highly recommend Garman to anyone! And we do!!!
Garman builder were very easy to work with from the beginning design process to the end of construction. I really liked their organized process and how they stuck to their schedule almost to the day, and even finished my home over a week early. All workmen I encountered were professional and courteous.
Overall, I had a good experience, however I feel as though short cuts are taken with the HVAC duct work in the basement. The duct work should be insulated and not drip water if 2 dehumitifiers are running 24/7.
Nice House overall. Was hoping for semi custom got a development house, but that is okay.
I’ve purchased several homes before and some were new construction. These homes were from local builders and some very large nationwide builders. Garman by far out performed them all!
Good focus on the presales and sales experience and effort, so far the post sale support has been slow and could improve. Lack of attention to landscaping, exterior appearance of property is a detractor.
We are having things like our walls and trim break - it’s clear that Garman did not use the best materials. They also short cutted our back yard in terms of an easement
Overall experience was great. We had some hiccups along the way, but Garman was able to work through the majority of them. We are still waiting for some items to be completed (almost 8 weeks after settlement), but I recognize this is likely outside of Garmans’ control.
We are very pleased with the quality and the communication between the builder and ourselves as a house being built.
They have bad customer service. Things are already breaking and/or were not done correctly, and they are fighting to fix it when it is their mistake.
They are quality builders, but their sales people's responses to questions and complaints are slow. They blame the customers for their mistakes, and they are not considerate of the residents who are the first to purchase homes in their development.
Quality construction.
Our rating is lower as we were not allowed to make a minor structural modification to the mechanical room. Our initial discussions with Krista were that we could make modifications - but without warning that option was no longer available. Additionally, H2 failures to install wire shelving and other features properly resulted in clothing and shelf contents falling to the floor because the entire rack released from the wall. Another wire closet rack pulled out of the wall. The entire contents of the pantry had to be removed as they had not properly installed the wire shelves, and this could/would result in another failure. A toilet paper holder and a towel bar had to be repaired as they had loosened. We are expecting additional issues resulting from the subpar quality of their work. The fact that we had to wait two weeks for the repairs to be scheduled was frustrating-
We have been in the house 1.5 months and there are alot of issues.
The house is built well but the interactions and lack of communication from the staff was disappointing.
We’ve already recommended Garman to several friends, family members, and coworkers. Our experience so far has been very positive.
When they first were building the house, we spoke to the project manager about the weather issues, especially rain and ice, since they started in December 2024 and planned to finish in March. He assured us that Garman has been building for over 50 years, and that they knew how to keep the materials safe from those problems. We came to one of the owner inspections to find that the plywood flooring was sopping wet. He said it was no problem. We now have terrible floor squeaks in the front hall, kitchen, and entrance to master bedroom. We use these every day of course, so even within the first year, my house squeaks.