Overall, we are very satisfied with Garman Builders. We built our home while living in Western PA. Our trips back and forth were productive and we received timely responses every time we had a question. I must admit, we didn't always like the answer we were given and we did not push back. Anything that we had concerns about during construction generally were handled to our satisfaction.
We love our Monroe home! The floor plan works really well for us and makes entertaining a breeze. No wasted space, which is exactly what we wanted in a new build!
They're a great builder.
There were a lot of times we were unhappy, and also times the service was great. Being told by the project manager to "trust the process" was only viewed as condecending as rain water poured down the walls of our house that was under roof and scheduled to be drywalled the next day. Had we not been there to see the house, the issue would have gone unnoticed and damaged our newly drywalled home.
The third-party contractors were not satisfactory. It has been a year, and a contractor is coming today to fix the tub for the third time.
My husband and I really appreciated how professional and organized Garman Builders were throughout this entire process. We did have some issues with our townhome that were quickly resolved. We are very pleased with the finished product.
Garman Builders is one of the more reputable builders in our area. Communication is exceptional. Their craftsmanship and customer service are extraordinary.
Great company. Great builders.
Yes i would recomend to a friend and i have already done so...a few time.
The sub-contractors were sub-par.
I did leave a Google review this week!
Everyone was professional and accommodating. We have built 5 houses over the past 25 years and without a doubt our experience with Garman was the best.
The Garman team is so nice to work with!
Still waiting to get bathroom floor fixed … called and left message no return call …
I was very well pleased with the new purchase of my first home with Garman Builders.
I would have to advise on how little attention is given to the lanscaping.
Nice people, great work!
I like the design of the house. They have multiple options to choose from.
They were wonderful.
Beautiful homes, many choices of styles, great Design Center.
Extremely professional and flexible on the negotiation, and also on the requests to deliver our dream home.
When we first moved in, there were still a few minor issues and problems.
We feel it is a well built house, should have more parking
I would highly recommend Garman Builders to a friend. The craftsmanship of the home building and the process from start to finish with the building process were impeccable. The house is gorgeous, well laid out, and the building timeline was thorough. Our biggest hiccup just came in delays in communication with our sales rep. Overall we would still highly recommend Garman.
Overall, it was an excellent experience. The true measure of a partner is how they respond to issues and problems. No project is without them. It easy to be happy happy, friendly, and satisfies when everything is going fine. Its another story when problems pop up. Building a home during the pandemic its own special challenges From top to bottom, Garman dealt with every problem, hurdle, and issue with practicality, fairness, and professionalism. The result of our experience with Garman is a beautiful, high quality, well built home that we thoroughly enjoy. Everyone who has visited our home has complimented it highly.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Garman Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys