Top quality. Friendly staff. You took control of the entire project and all I needed to do was open the door and let you handle it all.

Great experience I was having some personal issues and they storage my windows for about two months I highly appreciate it

Job was as promised. The team was very professional

The work was done in a neat and professional manner. All debris was removed daily. The finished product looks fantastic and performs as promised.

Francisco's crew was very professional and great with making sure floor and necessary furniture was covered; cleanup was great!

Sales fully discussed I was approved for the MSF Grant and was assured my reproof project would meet all requirements. I was told FHIA had completed many MY SAFE FLORIDA GRANT Projects in my area and the peel and stick would be one of the roof deck coverings.

After the Wind Mit was performed I was told the required peel and stick was not installed on my roof. The Inspector was not able to ascertain this after reading my contract and also was unable to find it during the inspection so they called FHIA Corp and was told it was not applied to my new roof deck. I did not receive any Insurance discounts and will no longer be the receiving the Grant. FHIA mgmt blamed the salesman and the distributor. No resolve has been discussed.

Also, during the installation of my new roof i witnessed two children under the age of 12 cutting metal without gloves so I gave them gloves. They were on site during the entire construction project, picking up nails and misc trash.

In closing, I was called everyday asking for the balance of my invoice. I conveyed i was not comfortable paying the balance until the Final Permit was issued. FHIA continued to tell me it would done "today" and they wanted their money. The City continued to tell me they were missing the Nail and Sheathing affidavit was missing. This went on for a WEEK. On the day I paid the balance the City confirmed they had received the required affidavit and would be out that day for the Final Inspection and recommended I not pay FHIA until the Final Inspection had been completed. Two men and a boy came to get the balance due. I paid them WITHOUT THE FINAL PERMIT. I AM STILL WAITING ON THE COMPLETION CERTIFICATE.

They were very respectful of my house and also very professional.

Showed up on time. Did a decent job cleaning up after themselves. I did find a few screws outside around the house.

Once all the work is done, the end result is awesome! Our place is way more cooler and quieter! Super happy with that.

Very professional and not messy. They clean up after the job. I am well satisfied with the job.

Workmanship is great! Crew is kind and very helpful! Very satisfied!

See comment below.

Everyone from the sales team to the installation team were exceptionally knowledgeable in all phases of the process from start to finish.

COMMUNICATION, I was kept “in the loop” ALWAYS!
Quality product goes without saying, but the install crew was WAY beyond Quality! I’ve been in construction all my life, taught apprenticeships, and was a licensed & insured contractor, I’ve seen allot of sub par contractors and workers in my life, Florida is in general horrible, this was an exception to the rule, Every step of the process was Excellent!

I appreciated Luis's constant communication with me to ensure that I understood the entire process of installation and follow up.

I love my new windows from FHIA no more noise in my house and the windows are excellent in would recommend them to all my friends and family.

Information provided questions answered.

I am a retired custom general contractor, marble tile stone and interior renovations . I was so pleased with every aspect of this company’s work on the our second floor we decided to have the downstairs windows and all doors updated … Great Job !

They were great. I can't thank them enough for their work performance.

A friend asked for reference and I mentioned FHIA

From the very first phone call, every person that I contacted with were professional, knew the answer to every question considerate of my situation in depth explanation of everything concerning the project, I just was overwhelmed. I was just thrilled. From Jerry, in Sales, Tara in Scheduling and Ahmad in Scheduling, Francisco and Alejandro did the actual project. They were the best crew you could ever hope for really took care of my house. Very considerate of getting every detail perfect.

The BJ's representative was very helpful and pleasant. The installers who came were friendly, did their work and cleaned up when they were finished.

Professional

Great customer service. Quick to respond. Installers were great!

I don’t know if this is always how things are done. The window installation was started in May. We had to keep calling to try to get the job completed. To date 7/26 we are still waiting for them to be completed. It’s just little things like clear communication that would have made us feel better about this experience.