We had Fick Brothers repair a roof where others had previously not finished the job properly. They were very knowledgeable and solved all of the issues we had. The crew was friendly and respectful. The job site was kept clean and they showed themselves to be professional craftsmen.
Quality of work was good, but price was at a premium. Salesman was very nice and assured me that everything within reason would be covered to my satisfaction, but once he was out of the picture, dealing with the project manager was more difficult. Things I asked for was always not “specified in the contract” so it felt like he was always trying to nickel and dime me. The timeline for the project was to be finished by Christmas, but didn’t get completed until April of the following year.
I am very satisfied with the work they performed at the Seven Foot Knoll Lighthouse, a historic structure and icon of Baltimore's Inner Harbor.
I have already recommended FB to my neighbors who have a slate roof in need of repairs.
Would recommend to avoid doing business with Fick.
They did a really good job!
I have relied on them for many jobs. I tend to be edgy about work on the house but never feel I need to be with them.
Your representatives were friend and attentive to my concerns. Their workmanship is great.
they did a beautiful job - really thinking on the fly on an unusual project. and service level is consistant across the company. have been impressed on all dealings
I would let them know they did quality work and they have been in business for a long time so you don't have to worry about them going away. Which is what happened to me before.
They know what they're doing and they're professionals.
Professional company that I felt very comfortable doing business with. The job required a lot of work on elevated surfaces and on the front facade of the house so it is very visible and potentially dangerous hiring someone inexperienced. Ficks did a good job and I would hire them again.
dFick Bros. Roofing & Exterior Remodeling Companyid a great job they were very profession through. Dit bother me at all unless they had to and it just went really well.
Fick was friendly, fair, and appeared to do a good job in a timely fashion.
I like the work and recommend the company to anyone looking for similar work.
Service delivery was excellent, as is the follow up, and the sales process beforehand. The price is commensurately high. That in and of itself is to be expected. The choice of materials, in this case a portland cement on a building constructed in an era of lime mortar, is questionable to the point of regrettable. I wish I had known as much prior to this project as I do now about the pros and cons of lime-vs-portland cement on old stone structures. I would have insisted on the former, but I also would have expected Fick to know everything there is to know about these issues in return for the $40K we spent on this.
Work was well done. Interface with workmen and office staff impeccable. Was not pushed into something that I didn't want or need.
They are extremely attentive to the quality of the work.
Recognized Excellence - Andy and crew were amazing! Andy knows how to run the crew and do a superior job. Thanks to Ashley in the office for being prompt with email replies, and updates.
I always recommend Fick Bros due to the quality of their work and getting the job done right .... to the satisfaction of their customers .
Fick Bros. Roofing & Exterior Remodeling Company is consistently dependable and very high quality.
They were very good.
Frick Brothers provided the highest level of Customer Service and Professional ability I have received on a project with one of our properties. I wish I had found them first.
We've been a customer of Fick for 16 years with annual inspections and contracted work. Professionalism, high level of competency, quality of workmanship, and reliability have been exceptional.
Professional, timely, quality driven and exceeding all expectations. It is refreshing in these days of "mediocrity" to work with someone that wants to step up, do it right, and make BEST their standard of action. Good for you Fick Brothers, good for you!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fick Bros. Roofing & Exterior Remodeling Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys