Fick Bros. exceeded our expectations in all aspects of the job.
Areas Of Satisfaction - The quality of the Larson doors is exceptional. Everyone I worked with from my quote to installation completion was knowledgeable, helpful, professional and polite.
Factors Most Important In Choosing Fick - reputation of company and quality of materials and fact they would remove shingles on the walls to make sure the new roof shingles are properly attached.
Areas Of Satisfaction - Crew was very professional.
Having contracted Fick Bros. for several different projects (roofing, masonry, carpentry, etc), they have never failed to meet my expectations. The quality of workmanship and professionalism is always top-notch.
We are very satisfied!
Areas Of Satisfaction - I was most satisfied with the qualty of workmanship and professionalism.
I felt entirely comfortable with Fick Bros. designing and carrying out a very complicated roof/deck, multiple sliding glass door replacement job on a quirky late 1960s townhouse. I highly recommend them BUT you will pay. But the peace of mind and the high quality finished product was worth it.
Areas Of Satisfaction - The new gutter was installed earlier than expected, and has improved the water flow off the roof.
Recognized Excellence - Todd went above and beyond for us and we are extremely appreciative. It was so refreshing to have someone who takes accountability and wouldn't stop until he was confident that the work would 100% resolve our issues.
Areas Of Satisfaction - I was most satisfied with the professionalism of the crew. They are skilled at what they do.
Always great service and quality workmanship. Friendly helpful people.
They are the best company out there.
Factors Most Important In Choosing Fick - The biggest factor was reputation and what Walter presented to us. A lot of other company's presented to us and they were not as good, you could see the holes in their presentation in relation to what Fick Brothers gave us.
I have always received great customer service for over 20 years. They have gone out of their way to treat me as a great customer and I have come to rely on them for all of my roofing needs and services throughout the year.
Email Addresses - Walt Williams explained clearly what needed to de done and Danny kept us informed as they worked and completed the project in an efficient manner.
Quality work, upfront about possibility of any additional charges, cooperative about working around our schedules, friendly and professional workers, excellent clean-up
Areas Of Satisfaction - They were very professional and kept a clean job site. From what I can tell they did a very good job on the work.
Areas Of Satisfaction - Talking time to explain and show on paper the steps taken to fix the roof! The cleanliness of the work!
Quality work done very professionally. We needed work done on a small part of our house that is difficult to reach. The estimator described the planned work and the options in detail. We've had this part of the house worked on before, and Fick Bros. was the first outfit to use the proper equipment to reach the work area. When the existing structure proved unsalvagable, they brought in an extra crew to do a rebuild, meeting the original time schedule. The completed work was solid and well done, to all appearances.
Nice people to work with throughout the project and excellent result
Factors Most Important In Choosing Fick - Past experience, sterling reputation, clarity and thoroughness of their proposal
Areas Of Satisfaction - I was most satisfied with the quality of the work and the interactions with the people I interacted with.
It is an outstanding company. Very efficient and excellent quality work.
Areas Of Satisfaction - I was most satisfied with how they give good personalized service to their customers and how they communicate very well about the job and each stage they are in.
Factors Most Important In Choosing Fick - The most important factor was the ability to do the job. It was a complicated job.
Knowledgeable, courteous, and professional workers. No shortcuts on the work that was performed. Completed job to our 100% satisfaction.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fick Bros. Roofing & Exterior Remodeling Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys