At this point in time, we are currently continuing production as scheduled and will keep you informed of any future changes if necessary. Our staff and trades wear masks at all times during client meetings and work and we ask the same of our clients.
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Areas of Satisfaction - Communication has been daily and thorough. So far the project has been on point with the calendar outlined early October.
Areas of Satisfaction - Communication has been great and everyone has been very friendly!
Project Team Performance - McKinley, Brittany and Dominic are a great team and we are very pleased with everything !!!
Areas of Satisfaction - Project is going great ! From the FBC team and all the subs . Thanks!
Project Team Performance - We've really enjoyed working with Katie. She responds very quickly to all questions, and works late to do so. (I hope the late hours won't continue.) She has great design ideas, interprets our wishes and we've had fun collaborating. Lastly, we've had many "quirks" to remove and/or address due to the previous home owner's poor work. She's had to capture and keep track of many details to address the "quirks" and issues. Thank you, Katie!
Project Team Communication - We hear from Gene (and Katie) regularly and they respond promptly to our questions. Gene also knocks on our door, and/or we stop out when he's on site, to provide updates, address questions, offer up options (refer to the "quirks" mentioned in #12 above). Thank you to Gene as well!
Schedule Accuracy - There is a little flex due to coordination with trades and the demand across the industry, but we expected that and Gene was very clear about it when we started. There haven't been any surprises - simply the normal give and take.
Areas of Satisfaction - * Answering all my questions completely and with patience. * Providing updates on the status of work and on findings throughout the demo and various inspections * Offering creative solutions to address the "quirks"
Project Team Performance - Our team was great, especially Jen!
Project Team Communication - Great communication. Loved the systems and took a you have in place and our team was great.
Areas of Satisfaction - You guys have been amazing! We love working with you. Jen has done an awesome job keeping up with everything, has great communication, and is just fun to work with. Kenzie has also been so helpful. Your whole crew is so nice, so helpful and so responsive. It’s so fun to watch it come together and we’re really appreciative for everything you’re doing.
Project Team Performance - Best Project Manager anyone could hope for. Very thorough, super helpful, great knowledge
Areas of Satisfaction - Excited for the finished product! Great design!
Areas of Satisfaction - Love the updates in Buildertrend. Also your flexibility with our change orders has been incredible. I know we threw a curve ball with the soffit but it didn’t delay the schedule.
Project Team Performance - We have enjoyed working with the entire team on our project.
Project Team Communication - Ariel and Jen have both done a great job with timely communication.
Areas of Satisfaction - Daily communication from Jen is awesome. She is great to work with! We also really like having anytime access to the daily log and photos.
Areas of Satisfaction - Keeping the job on track without delay.
Additional Comments - So far a very good experience. Thank you FBC!
Additional Comments - Overall, we were very pleased with the way the expectations were set and the calendar was established. Project started on time, and the jobsite was kept clean (it didn't feel like a construction zone). There were short delays from the various trades that are out of FBC control.
Areas for Improvement - We have done our basement with them, and now we are doing the master bath. That explains enough that we love the job that was done. There were a couple of misunderstanding about something. Otherwise, I couldn't ask for more. Gene works with us really well!
Areas of Satisfaction - We are happy that every time there are things that need to get done, it is really clean. The stuff they have to remove from our master bathroom is not scattered everywhere. They do their best to clean it up. The people are polite and friendly. That is important too. They listen to our concerns.
Additional Comments - Hopefully it will be done with how much we loved our basement. We will see how will it end, but so far we are happy with what is going on!
Areas of Satisfaction - I think FBC is doing well, overall! Everyone has been very pleasant to work with, and communication has been great. We are excited to see the project in its finished state!
Additional Comments - It was an overall positive experience.
Project Team Performance - Just some minor issues that have been handled to satisfaction. A couple things that have not been brought to the project teams attention yet.
Daily Updates - Not daily, but communication has been good. (Also DAILY communication is not always necessary)
Areas of Satisfaction - It's been a good experience over all so far.
Design Team - Good
Design Satisfaction - Good
Project Management Team - Good
Areas of Satisfaction - We're very satisfied with the communication and the scheduling. If there's a glitch in the system and an inspector doesn't show up, we're notified.
FBC has the process down from start to finish. Great company to work with. Communication was great.
Areas of Satisfaction - Love the daily communication with our project manager
Areas of Satisfaction - The design process was great. I also appreciate that Jake has been easy to communicate with and is giving us regular updates. The trade partners have all been great!
Project Team Performance - our two designers are incredible and our project manager is always there for us.
Trade Partner Performance - Some of the best Tradesmen we have seen. All are very friendly and approachable and do great work.
Areas of Satisfaction - our design was exceeded our expectations. Everyone has been extremely easy to work with.
Additional Comments - Would have no reservations on recommending FBC Remodel to friends and family.
Areas for Improvement - I don't think I have anything to add that would make it a better experience.
Areas of Satisfaction - They are doing well with communication.
Additional Comments - Overall, it has been really good experience, and I have been impressed. They do what they say.
I have already recommended to several that I believe have resulted in potential meetings. The process was far from perfect and there were a lot of frustrations, but I guess this is to be expected in the industry and I know that labor shortages are an issue currently.
Areas of Satisfaction - Whole process has been smooth and as laid out changes well communicated
We had a few hiccups in our process that were not the fault of FBC (like discovering near the end of the project that we needed to replace the concrete slab). When dealing with those obstacles and when dealing with normal work flow, the team at FBC consistently stood out to us as exceptional. Carly/Kyle/Ariel always felt like they were true partners with us. The transparency, honesty, integrity and focus on customer service really make your company stand out from the rest.
Areas for Improvement - There is really not anything that FBC Remodel can do better. They are excellent. The project manager and the designer are really really great communicators. This makes the change process easy.
Areas of Satisfaction - FBC Remodel is currently communicating very well. They are also setting expectations well. This all makes it easy to understand what is going on. It has been great working with FBC Remodel.
Additional Comments - We are extremely satisfied with FBC Remodel and would recommend them to anyone.
Final Result - We are thrilled with the result!
Project Team Performance - Exceptional. The Project Team was our best advocate and we always felt like they were working hard with our best interests in mind.
Project Team Communication - Always extremely responsive and proactive.
Referral - We are telling everyone how good you are.
Great overall experience once again. With the exception of a few items I think could have been avoided with better setting of expectations, it was a great remodel. Given the scope of the job (complete update of the top two floors of our house) I would say it went rather smooth. Both Brittany and McKinley did a great job understanding our vision and Dominic went above and beyond bringing the vision to life. He make sure the trades were doing the right thing and was very helpful with questions and me bugging him all the time. In fact. everyone was very responsive when I was bugging them. 100% would recommend FBC and have done so already on a couple of occasions.
Areas of Satisfaction - FBC Remodel is great with communication. The back and forth regards to the design was fantastic. FBC Remodel is very responsive. Dominic is a champion when it comes to keeping things straight at the house. Mckinley and Brittany have been fantastic as well making selections easy for us.
Additional Comments - I used FBC Remodel 3 years ago and was happy with their work and with their past performance. I will be happy to comment on their future performance once my current project is complete and we're back in our house.
Additional Comments - Buildertrend was used again and was a great guide on what was happening and when.
Areas of Satisfaction - Open lines of communication
Areas of Satisfaction - Design, communication, professionalism, flexibility and consideration.
Additional Comments - So far, happy with our decision to go with FBC.
There has not been strong leadership over the project and because of this many mistakes have been made. The contractors that are employed by FBC should not be making major decisions-this should be done by the project manager who should be in consultation with the homeowners. It all feels very disorganized and unprofessional. We are 3 months behind schedule and much of this is because of the time it takes to correct mistakes.
Schedule Accuracy - While there have been subtle adjustments its within what we'd expect for such projects and given the global challenges that all are dealing with.
Areas of Satisfaction - Architectural layout designs, project organization, communication, responsiveness, professionalism..
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of FBC Remodel as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys