The whole process was effortless. Sales representative was patient and answered our questions. Installers were efficient, polite and cleaned up after themselves.
Lead Source - We use them at our old house.
Extremely happy with whole process of this window purchase.
The installation was clean and timely. The installers were very professional and took time to explain questions.
Areas For Improvement - They did not fall short of any of our expectations.
Reason For Choosing Elite - I choose them because they were knowledgeable and ready to work.
Lead Source - From my ADT installer. I asked if he knew anyone who did window replacement and he recommended Elite; he has used them himself.
It's just prompt service and friendly employees.
Reason For Choosing Elite - I was impressed with Michael's professionalism and the way he explained things and inspected the roof. That is why I decided to use Elite Remodeling Group for this project.
Professional and efficient service, great quality windows.
Areas Of Satisfaction - The quality was excellent!
Areas Of Satisfaction - Their work ethic exceeded my expectations.
Reason For Choosing Elite - I choose them because of the quality of their windows.
Reason For Choosing Elite - I chose Elite Remodeling because of its reputation.
ERG did such a great job on my first project that I had no hesitation reaching out to us them again to install new windows and sliding glass door.
From start to finish, sales to measuring, to installation everything was great. Everyone was nice. And they were in and out in a few hours! The neighbors were getting one window installed the same day. Had a crew of 5. I had a crew of 3. Our crew showed up 15 minutes after the other crew. And finished an hour before. And our crew installed 9 windows. I was impressed!
Reason For Choosing Elite - Price was amazing
High professional and reliable company
Lead Source - This is a third time we are working with Elite Group, so it's our own experience and recommendations
Areas Of Satisfaction - Timeliness was amazing and everyone I spoke with was good hearted
Areas Of Satisfaction - I was most satisfied with the finished product. We love how it looks.
Areas Of Satisfaction - High quality finish on windows, thrilled with exterior presentation, and the crew that installed did so extremely efficiently and quickly in spite of a very cold day.
I got my new windows from ERG because I was impressed with the quality of their product. My new windows look great and work really well, the ERG staff was very helpful and friendly, and the scheduling and installation went very smoothly.
Areas Of Satisfaction - Every time I look at the windows, I think, "That is a great window and I am so glad I got the old ones replaced."
Areas Of Satisfaction - The overall quality of the work and professionalism was second to none. Everyone that we engaged with was extremely personable and friendly... just a high level of customer service which led to a great experience.
Reason For Choosing Elite - I chose ERG for the price, product, warranty and professionalism
They exceeded my expectations. I love our new sunroom.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elite Remodeling Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys