Timeliness was amazing and everyone I spoke with was good hearted
I was most satisfied with the finished product. We love how it looks.
High quality finish on windows, thrilled with exterior presentation, and the crew that installed did so extremely efficiently and quickly in spite of a very cold day.
I got my new windows from ERG because I was impressed with the quality of their product. My new windows look great and work really well, the ERG staff was very helpful and friendly, and the scheduling and installation went very smoothly.
Every time I look at the windows, I think, "That is a great window and I am so glad I got the old ones replaced."
The overall quality of the work and professionalism was second to none. Everyone that we engaged with was extremely personable and friendly... just a high level of customer service which led to a great experience.
I chose ERG for the price, product, warranty and professionalism
They exceeded my expectations. I love our new sunroom.
Very professional. Before the job began, the project manager came out to our house to review the work to be done and addressed all of my concerns and questions.
Mike, the project manager, was excellent! He kept us informed on timelines and explained what to expect along the way.
I was satisfied with the consultation and installation.
I felt they gave good value for the product and I really liked the product.
My husband and I thought they were very professional and knew what they were doing. They did not disturb anything in the areas in which they put in the windows. If anything had to be cleaned, they cleaned up whateverthey had to. They did a beautiful professional job and I would recommend Elite to my friends and family. We are sincerely pleased. Stacy and Raldo Dreger
The installation crew was wonderful and Andre was an outstanding sales rep. Phenomenal!
My parents had their windows done by them and recommended them.
They were good at what they dd. They did it quickly, particularly the crew. They were excellent!
all areas.. the professionalism of all involved was refreshing
we were very pleased with the work done and pleasantly done how efficient and fast the workers did their job. they were done in half the time they said they would be done and we are happy with their work.
you guys are really professional and really friendly and the best home improvement service that I've had since being a homeowner. I would definitely recommend to anybody that has a roofing issue.
I already made a recommendation to a friend of mine!
I already made a recommendation to a friend of mine!
As always, thoroughly professional.
I am most satisfied with their knowledge of product and installing product fast and efficiently.
Creative solutions to difficult problems.
I am most satisfied with the quality of work and clean up. Not all contractors clean up.
The sales process and timely delivery/installation were professional with good quality all around. I was surprised to see all replaced windows are noticeably 1-1/2" narrower than the originals. The surrounding flashing width increased dramatically on the only south side window due to the window size.
The patient and polite persistence in the Elburn Days follow up(s), by the office prior to the initial appointment, was the most professional I have experienced. The salesman was very good, and the installers were good as well.
3 years ago Elite replaced 13 of our 35+ windows on a 100-year old house. we were so pleased with them, we had them replace an additional 7 windows, and dormer siding/back porch siding. We'll definitely be using Elite when it's time to replace the rest of our windows!
I was most satisfied with the quality of their workmanship and their installers were excellent. Each group worked really hard that came out.
Elite Remodeling Group is very thorough, professional, and courteous and did a job well done!
I was most satisfied because the window looks great and the quality of installation was great, they said it would take 4 hours and it was done on time. I was overall satisfied.
The entire company was awesome! Not enough stars! Everything went well! Everyone was very professional! Job was completed in a timely manner. We continue to get positive comments on our house by other professionals as well as neighbors! IF we have to do this again they would be our 1st & only call!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elite Remodeling Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys