I'd recommend them to anybody. The "platinum" dealers wanted to charge me 30% more but I can't imagine the quality of the product or installation being any less... and maybe better!
The doors are much higher quality than I expected; pressure washed them the other day, no leaks. Awesome installation crew- they replaced a rotted board and sealed it up nicely. The crew scheduled two days but finished in one.
Crystal Exteriors was one of the door and window contractors recommended on my community bulletin board web site. Crystal Exteriors is a small business (two crews) that specializes in Pro Via doors and windows. Edgar Li has and Jamie, his installer, are factory trained and have well over 30 years experience in home contracting. They are both very knowledgeable, and Jamie is a real craftsman who takes pride in his work. Other tradesmen have come through the house and admired his work. I would recommend Crystal Exteriors to my friends and neighbors.
Crystal Exteriors exceeded my expectations.
Edgar Li was very knowledgeable about the Pro Via product line, and Jamie and his crew did an excellent job of installing our doors and windows in a timely fashion.
Crystal Exteriors was one of the contractors recommended on the web page for our community bulletin board Nextdoor.com
One of the most efficient, professional, and organized companies that I've dealt with in years. We've had our kitchen and master bathroom remodeled. They are one of the best.
I was most satisfied with their professionalism, customer service/responsiveness, and how they didn't try to upsell or push anything on us. They gave us the information needed to make our decisions.
I used customer checkbook and compared their ratings and estimates to 3 other contractors.
Crystal Exteriors LLC was an excellent experience form start to finish!
I was pleased from start to finish with Crystal Exteriors LLC.
I heard about Crystal Exteriors LLC as a referral from my brother. We were looking for highly rated installers of a Provia door.
The crew was very sharp and worked well with time.
Excellent service from the initial phone call to the estimate visit to the installation. Quality work, quality doors and top notch customer service. Edgar Li take great pride in his business and it shows every step of the way.
Provided detailed information about the products, explained options thoroughly, presented price quotations promptly, and completed on time in a professional and workmanlike manner.
Recommended by previous client.
Love my new doors! Very professional, excellent workmanship, and great quality.
Good communication, very responsive and answered any questions and concerns. Went out of their way to make sure the framing and floor were sturdy and safe before installing the doors, kept the worksite clean and safe, and even put up a barrier around the work areas to minimize heat loss inside of the house since they were working in chilly temperatures.
I heard about Crystal Exteriors LLC from Checkbook.org.
The only suggestion I have is that I could have used more guidance on the placement of the peep hole. The original design had a peep hole in one place and I suggested it be moved up. That was a bad idea but Crystal Exteriors fulfilled my vision without comment. Customers aren't always right and I would have appreciated hearing that the new peep hole location was a poor choice and why it was a poor choice.
Edgar was efficient, knowledgeable, and didn't play a lot of sales games. He told me the options and made my decision easy.
Great outfit! Would use again if I needed to.
I was impressed all around with the whole project.
From my sister who had Edgar and Crystal Exterior do a project at her home.
I was very impressed with the product, the installation and the professional manner of EdgaR Li and the installers. I even asked Edgar for more business cards so I could refer my neighbors.
From start to finish Crystal Exteriors provided quality products and service and excellent communications. The installers are meticulous and professional and the whole process was problem free.
From the initial consultation and the selection of the doors, the owner addressed all questions and concerns and was helpful in the selection of the best doors for this project. The installers arrived on time and were professional and courteous. Upon completion, the doors were installed perfectly and they were even able to fix the front doorbell that several electricians had said was not possible to fix.
I came across this company while researching on the internet.
This company is the best!!!
We LOVE the new door/storm door!. The smart lock makes it even better. The door closes much more easily than it did at first and our air conditioner cycles much less frequently than before, putting immediate payback to having this done. Can't tell you how much we appreciate not only the quality of the work on both the door and the roof, but also your going out of your way to getting us where we wanted to be. Thank you SO much.
The guttering system project was completed by a service team with high professional standards. The job was done promptly and efficiently. Items that are described in the contract are fulfilled as promised.
I used Crystal Exteriors before for window replacements. I am very satisfied with their performance and return for further service.
Very efficient and straight forward. I appreciate the professionalism of Crystal Exteriors.
They made sure the job was complete to both mine and his satisfaction. They are very professional and customer satisfaction is important to them.
Edgar was wonderful. I was happy with his follow through and communication. I would definitely work with him again, and I would recommend him.
Edgar was wonderful. I was happy with his follow through and communication. I would definitely work with him again, and I would recommend him.
I liked his recommendations. He came up with an idea of a retractable screen door that we never would've thought of. We are very pleased with it.
My brother-in-law used them.
The quality of workmanship and professionalism were satisfying.
I have already recommended Edgar Li, Jaime, and the other installers to two others.
I would rank this higher than 4 if I could.
The cost was high but the products are high quality.
The professionalism of Edgar, Jaime, and the team was the best. I've dealt with a lot of home renovations and they are by far the most knowledgeable about their products and willing to answer all of our questions with patience and professionalism.
Their total professionalism gave us the confidence to turn everything over to them and we are very happy we did.
Best contractor I have ever used for anything!
Expertise, responsiveness, workmanship
The product quality and great workmanship.
Knowledgeable and professional in the field of their selling. He explained everything to customer in details and didn’t rush the customer to make decisions.
Quality of products and work
Mr. Li was very professional to deal with from the time he came to see our project, give us an estimate and gave me suggestions. Our new front storm door was installed in a timely fashion and very efficiently. I wish we had changed it years ago. I look forward to working with Mr. Li and his team again soon.
Everything was perfect
I was most satisfied with the integrity of the company.
They did an excellent job and finished way before they were supposed to. We are very happy with everything.
The door, the communication of what would be done, and when.
I found them through a Google search, and then on Angie's List.
Mr. Li and his roofing manager David Jin are extremely professional, knowledgeable and courteous. Mr. Jin kept me apprised of scheduling changes necessitated by excessively hot weather plus a period of heavy rain between the estimate date (April 17, 2018) and the date the roof was replaced (July 7, 2018) The roofing crew were quite efficient, completing my roof between approximately 6 a.m. and about 3:30 p.m. (aided by a relatively pleasant day with low humidity). The estimate they provided was easily the most professional, precise and reasonable of the handful I received.
Only in not being able to control the difficult summer weather.
All areas, as noted above.
Through Washington Consumer Checkbook's rating of Siding contractors, as I was looking for soffit repairs. When Mr. Li and other contractors looked at my roof, they informed me, appropriately, that I needed a new roof as I had 3 layers of shingles which showed sagging indicating water penetration over time. As predicted, the underlying plywood 4 by 8 boards were extremely deteriorated and a number of them required replacement, as they predicted. This likelihood was reflected in the estimate, so there were no surprises or unexpected charges ad the end of the day.
Managing communication via e-mail attachments helped to make the process quite user-friendly. Mr. Li was present for the roof installation, making on-the-spot decisions such as getting rid of a non-functional roof fan and purchasing and installing a piece of white vinyl siding to replace a broken piece made of material that is no longer made (no charge). He also saved me the cost of several 4 by 8 plywood boards by shaving off about one inch of the deteriorated edge so the original boards were still usable with the addition of a vinyl edge to them. Again, he did not charge for the additional materials and work.
Quality and speed of work
They did a great job. Very professional and extremely detailed.
Their competence and adherence to detail.
Communicating with David and Edgar: responsive and professional.
On the Owens-Corning website list of certified installers.
Offer the option of installing "rake edging" (i.e. drip edging on gable ends). I understand it is not a required roofing member, however I would have been willing to pay for it. Most people buy only one roof in a lifetime and they are not aware of the fine details.Promote your company with your name on your truck, and a sign in the yard during installation. Send a dozen postcards to neighbors letting them know Crystal Exteriors did the work, and that they can view your quality workmanship first hand!
Crystal Exteriors greatly exceeded my expectations of professionalism, honesty, competency, and quality. Initially, my husband and I were given a very detailed explanation of their company, their job proposal, what materials would be used, and a time line for completion of work. They were extremely meticulous with their workmanship, constantly giving us feedback & photos of their progress from beginning to end. It is apparent that they take great pride in their company and their reputation and I would highly recommend them to others.
I was most impressed with their honesty. On a previous roofing project, I had 5 estimates from roofers. Crystal Exteriors was the only roofer who actually walked the roof and then asked if I knew that the house had 2 roofs. Then, they explained to me that there may be an additional cost after the roofs were removed, if unseen wood damage was discovered, such as rotten wood. None of the other roofers noticed that there were multiple roofs, so I suspect that after giving them the job, they most likely would have asked for more money after discovering the house had more than one roof. Thus, with Crystal Exteriors there were no surprises.
Arrival on time. Completing the work on the schedule they promised. Cleaning after work
From a neighbor for whom they worked
The leader was professional and kept me informed. I did not have to postpone my travel because they did the work within the necessary time period
They didn't fall short in any area.
Quality, cost, schedule, and and professionalism. And the ability to come up with work arounds with issues that pop up.
Great group. Trustworthy. Peace of mind.
I thought they did outstanding work and I have no hesitation calling them to do future work.
The overall quality of the product installed and the owner kept open communication and was easy to work with.
I saw them have a high rating on Washington Consumer Checkbook.
I loved the doors they installed for us. They did a great job.
I am most satisfied with the workmanship. It was good. They did the work quickly and professionally. The final work is beautiful.
It was a referral from my family.
We've had the team at Crystal Exteriors do our gutters and front door. The products they install and work they complete is of high quality. We will definitely be having them back to do more in the near future.
Crystal Exteriors products and services are not always the cheapest, but we like their quality.
The quality of the products and installation are both of a high standard.
I am thoroughly satisfied with the installation of my beautiful door by Chrystal Exteriors. The professional, fair, friendly, and efficient manner of Mr. Li made the process very easy. I am very happy with the appearance and quality of the door, and the workmanship of the installers, and would happily recommend Chrystal Exteriors to my friends and family.
Professional treatment and fair pricing by the owner, Edgar Li
Found company on Internet.
Mr. Li was knowledgable, helpful and very professional. He was great to work with.
I was extremely satisfied with my entire experience. Crystal Exteriors was always transparent, knowledgeable, willing to answer my numerous questions, and fair when it came to price. What I appreciated most is the fact that the team at Crystal Exteriors applies what they learn from previous jobs to make your job and other future jobs better. They were able to make suggestions to improve the job and back that up with reason which made me realize that it was not an up sell but rather lessons learned.
Working with Crystal Exteriors has been my only pleasurable experience working with a contractor since I bought my house over 10 years ago. I have always felt regret or reservation with other projects but felt truly at ease when working with Crystal Exteriors. I would honestly and whole heartedly recommend Crystal Exteriors to anyone. My project was a new front door but I would feel confident using them again for any other service because what I appreciated about them is fundamental and talks to the company’s quality and integrity not any particular product.
Crystal Exteriors did everything that the reviews that I read about the company said. They exceeded my expectations for the door, and I would definitely continue to use them again in the future. Because of their great service, we are now using them for roofing and siding.
Crystal Exteriors is a company with the perfect balance of being cost effective while using top quality materials and having the skills for great installation. They are also professional, easy to work with, and honest. They did our roof, gutters, windows and door.Working with Crystal Exteriors has helped take some of the stress out of being a first time homeowner. We bought our first home this summer and ended up discovering that the previous homeowner took shortcuts wherever they possibly could, and they hired a terrible roofing contractor leaving us with a brand new roof full of leaks. We weren’t going to make the same mistakes he did, we were going to do this right- so we did our research and met with several different roofing companies, local and big-name, before meeting Edgar and deciding to go with Crystal Exteriors. We chose them based on their reputation, knowledge, and professionalism as well as the extremely reasonable estimate provided and warranty on the work and materials.They did a total roof replacement, from the plywood on up. The job they did was meticulous, from the details like the flashing around the chimneys, to the cleanup of nails and debris at the end of the job. They completed the job in one day as promised, and David, the roofing supervisor with decades of experience, oversaw the job and met with me at the end of the day to make sure we were 100% happy. We were so impressed with them that we hired them to redo our gutters/downspouts, and again, the estimate was the most reasonable and the materials used and workmanship was top notch. We also hired them to replace our old basement door with a steel security door, and replace our old basement windows as well. Their prices were much lower than other companies that provide the same exact brand and items (ProVia Legacy door and ProVia Endure windows). The installers were professional and did an excellent job.I ended up recommending Crystal Exteriors to my mother and she got her gutters replaced by them. I found out later on that our realtor’s other clients in the same neighborhood had their roof done by them as well and were recommending them. Edgar and David are honest, reliable, and take pride in their work.
Pricing, because we got several estimates from different companies and Crystal Exteriors was the most reputable with the most competitive pricing.
Mr. Li and his staff were professional and did beautiful work in a very timely manner.
Had a wonderful experience with Crystal Interiors replacing my front door. Mr. Edgar Li was incredibly knowledgeable and professional and he was involved throughout the entire project. The installation team were top-shelf as well. I would HIGHLY recommend anyone who needs an exterior door to contact Crystal Interiors.
Honesty, customer service, professional demeanor and willingness to provide guidance in making selections when requested to do so.
From the manufacturer website and then with additional research on Yelp.
Mr. Li squeezed us into his busy calendar and got working on: clean demolition and removal, then board and insulation, then Hardie siding with shingled gables that he recommended, plus new trim, then 6 great windows, then new gutters just in time for the summer downpour. We obtained a number of good bids but we concluded that Crystal was the best overall value in terms of size, attentive service, communication and advice, and price. Also, they do not up-sell, over-sell, and are very honest in warning us about potential problems. Amazingly, without asking, they were also the only ones who sent us to several nearby homes to inspect actual work. Mr. Li keeps a small, highly skilled, and long-serving team. I appreciate that, myself working in a small specialty business.
We were extremely happy with our experience with Crystal Exteriors. Mr. Li was very professional, knowledgeable, and patient with us as he worked with us on our front door project. We had some trouble deciding what type of door we wanted and Mr. Li was always quick to answer questions and drop off samples from multiple door vendors as we worked our decision. Once we made a decision, the door was installed within the timeframe stated by Mr. Li. The installers were also very knowledgeable and professional, put up protection to ensure that dust was contained, and did a nice job installing the door and new shutters, as well as a new mailbox and address plaque. We won’t hesitate to use Crystal Exteriors again and will recommend them highly to friends and family.
Mr. Lee was extremely professional and caring. He helped us choose options that would work for us. Since only one brand is represented, the cost is a little higher but the quality is also high.
The professionalism, and you gave me a lot of time to pick colors. I also liked that you didn't rush me.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Crystal Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys