The whole experience was excellent. We are very pleased.
Recognized Excellence - The whole team. I watched them work several times during the job, they were careful and thorough.
Additional Comments - The windows are very good quality as us the installation. Recommended.
From our initial inquiry to the final installation of our new door, Mr. Li was extremely helpful, patiently answering every question we had on the type of door, differences in the glass design on the door, differences in quality of storm doors, etc. Whenever we called or emailed with a question, Mr. Li was prompt in responding to our requests or questions, and he kept us apprised throughout the process of when we could complete the project. We are very grateful to Mr. Li for making a major purchase of our new front entry door such a stress-free experience, and we would highly recommend him and his company for a new door installation.
Recognized Excellence - Mr. Edgar Li is a wonderful representative for Provia products. He is very patient and responsive to all of my questions. He has a good eye too for design which helped me immensely. His manner is very kind and thoughtful. I enjoyed working with him very much. Excellent customer service in every way.
Top quality customer experience from the estimate to job completion. High quality workmanship and the owner reviews the work daily
The entire experience of replacing a double door to the deck went without a hitch. I would highly recommend Crystal Exterior to a friend!
We needed to replace our back door and 2 storm/screen doors. We are very pleased with result.
I'd recommend them to anybody. The "platinum" dealers wanted to charge me 30% more but I can't imagine the quality of the product or installation being any less... and maybe better!
Areas Of Satisfaction - The doors are much higher quality than I expected; pressure washed them the other day, no leaks. Awesome installation crew- they replaced a rotted board and sealed it up nicely. The crew scheduled two days but finished in one.
Crystal Exteriors was one of the door and window contractors recommended on my community bulletin board web site. Crystal Exteriors is a small business (two crews) that specializes in Pro Via doors and windows. Edgar Li has and Jamie, his installer, are factory trained and have well over 30 years experience in home contracting. They are both very knowledgeable, and Jamie is a real craftsman who takes pride in his work. Other tradesmen have come through the house and admired his work. I would recommend Crystal Exteriors to my friends and neighbors.
Areas For Improvement - Crystal Exteriors exceeded my expectations.
Areas Of Satisfaction - Edgar Li was very knowledgeable about the Pro Via product line, and Jamie and his crew did an excellent job of installing our doors and windows in a timely fashion.
Lead Source - Crystal Exteriors was one of the contractors recommended on the web page for our community bulletin board Nextdoor.com
One of the most efficient, professional, and organized companies that I've dealt with in years. We've had our kitchen and master bathroom remodeled. They are one of the best.
Areas Of Satisfaction - I was most satisfied with their professionalism, customer service/responsiveness, and how they didn't try to upsell or push anything on us. They gave us the information needed to make our decisions.
Lead Source - I used customer checkbook and compared their ratings and estimates to 3 other contractors.
Crystal Exteriors LLC was an excellent experience form start to finish!
Areas Of Satisfaction - I was pleased from start to finish with Crystal Exteriors LLC.
Lead Source - I heard about Crystal Exteriors LLC as a referral from my brother. We were looking for highly rated installers of a Provia door.
Areas Of Satisfaction - The crew was very sharp and worked well with time.
Excellent service from the initial phone call to the estimate visit to the installation. Quality work, quality doors and top notch customer service. Edgar Li take great pride in his business and it shows every step of the way.
Areas Of Satisfaction - Provided detailed information about the products, explained options thoroughly, presented price quotations promptly, and completed on time in a professional and workmanlike manner.
Lead Source - Recommended by previous client.
Love my new doors! Very professional, excellent workmanship, and great quality.
Areas Of Satisfaction - Good communication, very responsive and answered any questions and concerns. Went out of their way to make sure the framing and floor were sturdy and safe before installing the doors, kept the worksite clean and safe, and even put up a barrier around the work areas to minimize heat loss inside of the house since they were working in chilly temperatures.
Lead Source - I heard about Crystal Exteriors LLC from Checkbook.org.
Areas For Improvement - The only suggestion I have is that I could have used more guidance on the placement of the peep hole. The original design had a peep hole in one place and I suggested it be moved up. That was a bad idea but Crystal Exteriors fulfilled my vision without comment. Customers aren't always right and I would have appreciated hearing that the new peep hole location was a poor choice and why it was a poor choice.
Areas Of Satisfaction - Edgar was efficient, knowledgeable, and didn't play a lot of sales games. He told me the options and made my decision easy.
Lead Source - consumer checkbook
Great outfit! Would use again if I needed to.
Areas Of Satisfaction - I was impressed all around with the whole project.
Lead Source - From my sister who had Edgar and Crystal Exterior do a project at her home.
Additional Comments - I was very impressed with the product, the installation and the professional manner of EdgaR Li and the installers. I even asked Edgar for more business cards so I could refer my neighbors.
From start to finish Crystal Exteriors provided quality products and service and excellent communications. The installers are meticulous and professional and the whole process was problem free.
Areas Of Satisfaction - From the initial consultation and the selection of the doors, the owner addressed all questions and concerns and was helpful in the selection of the best doors for this project. The installers arrived on time and were professional and courteous. Upon completion, the doors were installed perfectly and they were even able to fix the front doorbell that several electricians had said was not possible to fix.
Lead Source - I came across this company while researching on the internet.
Additional Comments - This company is the best!!!
We LOVE the new door/storm door!. The smart lock makes it even better. The door closes much more easily than it did at first and our air conditioner cycles much less frequently than before, putting immediate payback to having this done. Can't tell you how much we appreciate not only the quality of the work on both the door and the roof, but also your going out of your way to getting us where we wanted to be. Thank you SO much.
Areas Of Satisfaction - The guttering system project was completed by a service team with high professional standards. The job was done promptly and efficiently. Items that are described in the contract are fulfilled as promised.
Lead Source - I used Crystal Exteriors before for window replacements. I am very satisfied with their performance and return for further service.
Very efficient and straight forward. I appreciate the professionalism of Crystal Exteriors.
Areas Of Satisfaction - They made sure the job was complete to both mine and his satisfaction. They are very professional and customer satisfaction is important to them.
Edgar was wonderful. I was happy with his follow through and communication. I would definitely work with him again, and I would recommend him.
Likely To Recommend - Edgar was wonderful. I was happy with his follow through and communication. I would definitely work with him again, and I would recommend him.
Areas Of Satisfaction - I liked his recommendations. He came up with an idea of a retractable screen door that we never would've thought of. We are very pleased with it.
Lead Source - My brother-in-law used them.
Areas Of Satisfaction - The quality of workmanship and professionalism were satisfying.
I have already recommended Edgar Li, Jaime, and the other installers to two others.
Employees & Subcontractors - I would rank this higher than 4 if I could.
Areas For Improvement - The cost was high but the products are high quality.
Areas Of Satisfaction - The professionalism of Edgar, Jaime, and the team was the best. I've dealt with a lot of home renovations and they are by far the most knowledgeable about their products and willing to answer all of our questions with patience and professionalism.
Areas Of Satisfaction - Their total professionalism gave us the confidence to turn everything over to them and we are very happy we did.
Best contractor I have ever used for anything!
Areas Of Satisfaction - Expertise, responsiveness, workmanship
Areas Of Satisfaction - The product quality and great workmanship.
Areas Of Satisfaction - Knowledgeable and professional in the field of their selling. He explained everything to customer in details and didn’t rush the customer to make decisions.
Areas Of Satisfaction - Quality of products and work
Mr. Li was very professional to deal with from the time he came to see our project, give us an estimate and gave me suggestions. Our new front storm door was installed in a timely fashion and very efficiently. I wish we had changed it years ago. I look forward to working with Mr. Li and his team again soon.
Areas Of Satisfaction - Everything was perfect
Areas For Improvement - Everything went well. We had one issue that popped up and Edgar resolved it very quickly which we appreciated!
Areas Of Satisfaction - Both Edgar and the installation team did a great job.
Additional Comments - Because of this great experience, we will come back to you for future projects!
Areas Of Satisfaction - I was most satisfied with the integrity of the company.
Additional Comments - They did an excellent job and finished way before they were supposed to. We are very happy with everything.
Areas For Improvement - N/A
Areas Of Satisfaction - The door, the communication of what would be done, and when.
Lead Source - I found them through a Google search, and then on Angie's List.
Mr. Li and his roofing manager David Jin are extremely professional, knowledgeable and courteous. Mr. Jin kept me apprised of scheduling changes necessitated by excessively hot weather plus a period of heavy rain between the estimate date (April 17, 2018) and the date the roof was replaced (July 7, 2018) The roofing crew were quite efficient, completing my roof between approximately 6 a.m. and about 3:30 p.m. (aided by a relatively pleasant day with low humidity). The estimate they provided was easily the most professional, precise and reasonable of the handful I received.
Areas For Improvement - Only in not being able to control the difficult summer weather.
Areas Of Satisfaction - All areas, as noted above.
Lead Source - Through Washington Consumer Checkbook's rating of Siding contractors, as I was looking for soffit repairs. When Mr. Li and other contractors looked at my roof, they informed me, appropriately, that I needed a new roof as I had 3 layers of shingles which showed sagging indicating water penetration over time. As predicted, the underlying plywood 4 by 8 boards were extremely deteriorated and a number of them required replacement, as they predicted. This likelihood was reflected in the estimate, so there were no surprises or unexpected charges ad the end of the day.
Additional Comments - Managing communication via e-mail attachments helped to make the process quite user-friendly. Mr. Li was present for the roof installation, making on-the-spot decisions such as getting rid of a non-functional roof fan and purchasing and installing a piece of white vinyl siding to replace a broken piece made of material that is no longer made (no charge). He also saved me the cost of several 4 by 8 plywood boards by shaving off about one inch of the deteriorated edge so the original boards were still usable with the addition of a vinyl edge to them. Again, he did not charge for the additional materials and work.
Areas Of Satisfaction - Quality and speed of work
They did a great job. Very professional and extremely detailed.
Areas Of Satisfaction - Their competence and adherence to detail.
Areas Of Satisfaction - Communicating with David and Edgar: responsive and professional.
Lead Source - On the Owens-Corning website list of certified installers.
Additional Comments - Offer the option of installing "rake edging" (i.e. drip edging on gable ends). I understand it is not a required roofing member, however I would have been willing to pay for it. Most people buy only one roof in a lifetime and they are not aware of the fine details.Promote your company with your name on your truck, and a sign in the yard during installation. Send a dozen postcards to neighbors letting them know Crystal Exteriors did the work, and that they can view your quality workmanship first hand!
Crystal Exteriors greatly exceeded my expectations of professionalism, honesty, competency, and quality. Initially, my husband and I were given a very detailed explanation of their company, their job proposal, what materials would be used, and a time line for completion of work. They were extremely meticulous with their workmanship, constantly giving us feedback & photos of their progress from beginning to end. It is apparent that they take great pride in their company and their reputation and I would highly recommend them to others.
Areas Of Satisfaction - I was most impressed with their honesty. On a previous roofing project, I had 5 estimates from roofers. Crystal Exteriors was the only roofer who actually walked the roof and then asked if I knew that the house had 2 roofs. Then, they explained to me that there may be an additional cost after the roofs were removed, if unseen wood damage was discovered, such as rotten wood. None of the other roofers noticed that there were multiple roofs, so I suspect that after giving them the job, they most likely would have asked for more money after discovering the house had more than one roof. Thus, with Crystal Exteriors there were no surprises.
Areas Of Satisfaction - Arrival on time. Completing the work on the schedule they promised. Cleaning after work
Lead Source - From a neighbor for whom they worked
Additional Comments - The leader was professional and kept me informed. I did not have to postpone my travel because they did the work within the necessary time period
Areas For Improvement - They didn't fall short in any area.
Areas Of Satisfaction - Quality, cost, schedule, and and professionalism. And the ability to come up with work arounds with issues that pop up.
Additional Comments - Great group. Trustworthy. Peace of mind.
I thought they did outstanding work and I have no hesitation calling them to do future work.
Areas Of Satisfaction - The overall quality of the product installed and the owner kept open communication and was easy to work with.
Lead Source - I saw them have a high rating on Washington Consumer Checkbook.
I loved the doors they installed for us. They did a great job.
Areas Of Satisfaction - I am most satisfied with the workmanship. It was good. They did the work quickly and professionally. The final work is beautiful.
Lead Source - It was a referral from my family.
We've had the team at Crystal Exteriors do our gutters and front door. The products they install and work they complete is of high quality. We will definitely be having them back to do more in the near future.
Areas For Improvement - Crystal Exteriors products and services are not always the cheapest, but we like their quality.
Areas Of Satisfaction - The quality of the products and installation are both of a high standard.
I am thoroughly satisfied with the installation of my beautiful door by Chrystal Exteriors. The professional, fair, friendly, and efficient manner of Mr. Li made the process very easy. I am very happy with the appearance and quality of the door, and the workmanship of the installers, and would happily recommend Chrystal Exteriors to my friends and family.
Areas Of Satisfaction - Professional treatment and fair pricing by the owner, Edgar Li
Lead Source - Found company on Internet.
Areas Of Satisfaction - Mr. Li was knowledgable, helpful and very professional. He was great to work with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Crystal Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys