We’ve used Crystal twice and been very happy with all aspects. Good products, integrity and value.

They provided excellent service. The work was performed as agreed. I highly recommend it.

Jason, the salesperson, was exceptional from start to finish. He was consistently punctual, flexible, and easy to work with. He provided me with a competitive price for high-quality materials for siding and gutters, especially when compared to other companies.

The work quality was good and the price was fair.

I was impressed with their work. I would recommend Crystal Exteriors to anyone.

I am delighted to provide a glowing review for the outstanding window replacement job completed by Crystal Exteriors. From start to finish, their professionalism and attention to detail were exceptional. The installation process was flawless. The crew arrived on time, worked diligently, and left no mess behind. The new windows fit perfectly, and the quality of their workmanship is evident in the finished product. The entire team demonstrated professionalism, expertise, and a commitment to customer satisfaction. I highly recommend them to anyone in need of window replacement services. They transformed our home, and we couldn't be happier with the results. Thank you, for a job well done!

All members of Crystal Exteriors were very pleasant to work with. We appreciated the detail in their proposal.

High quality windows and doors, installed professionally with excellent customer service. Highly recommend!

We're pleased with the work that was done and happy with the communication and the value we got!

We had Crystal Exteriors work on our townhouse earlier this year. Dealing with them was a pleasure from start to finish. They returned calls promptly, and gave us a very competitive bid for our exterior work. The workers were polite and pleasant and did a wonderful job that greatly improved the appearance of our home.

I have already recommended Crystal Exteriors to several friends. I would do so again without hesitation.

Crystal removed our very old door and expertly saved the moulding and surrounding area. We are very pleased with the result.

Left big cracks and gaps in the metal sheathing under the top floor windows where they meet the lower roof, I emailed them with pictures but they did not come back and repair it. Also tons of nails all over my driveway and garden, and lots of wood and roof degree in the stuff in my shed when they swapped out wood for the subroof. Very disappointed and would not recommend.

I had used Crystal previously and chose them to put in my new roof because of the excellent work they did in installing a new door. I felt they valued quality, safety and customer satisfaction. I felt that Edgar Li and Jason Lim were excellent to work with because of their knowledge and details shared about the jobs, and overall pleasantness, an important part of my selection of contractors. Fairness in cost was another big factor.

Accommodating with my inquiries.

I enjoyed with working everyone I encountered in Crystal Exteriors. They were very professional and pleasant to deal with. They did an excellent job replacing our 30+ year roof. It was done, as promised, in one day. Also, they did a very good job cleaning up the work area.

Our experience with Crystal Exteriors has been outstanding. Their workmanship and products are topnotch. Their workers and salespeople are very professional and knowledgeable. Crystal Exteriors gets the job done right the first time. Their prices are very competitive. I highly recommend Crystal Exteriors.

Communication

Communication - Crystal Exteriors quickly responded to my phone calls and emails. They answered my questions in detail and came back to our house numerous times regarding the installation of a new exterior door and installation of new sky lights as part of a roofing job.

Quality Of Workmanship

Quality Of Workmanship - Crystal Exteriors has a strong commitment to quality workmanship. They get the job done right the first time.

Value

Value - Crystal Exteriors provides an excellent value for their services. Their prices are very competitive, and they only use the best products available.

Recognized Excellence

Recognized Excellence - Edgar Li and Jason Lim provided exceptional advice and service for our exterior door and roofing projects.

Areas Of Satisfaction

Areas Of Satisfaction - Sales advice, communications, and quality workmanship were all exceptional. I really appreciated the detailed proposals that spelled out the cost of all materials and labor. There was no guess work about what was included in each job.

Additional Comments

Additional Comments - It was so impressive to see the precision in which the workers worked as a team.Also , they were so conscientious about leaving everything spotless after they finished. It is very evident that they take great pride in their work.

Roofing job was executed exactly as promised at a fair price. All questions were answered promptly. One small follow up item was addressed the very next day. I can give my strongest recommendation.

Recognized Excellence

Recognized Excellence - Whole team was professional and responsive. Jason Lim provided excellent response to a problem and took care of it right away.

Areas Of Satisfaction

Areas Of Satisfaction - Followed through on timing of work, did exactly as proposed, excellent

I highly recommend Crystal Exteriors LLC for any exterior work. They provided very detailed estimates, a lot of information about their high quality materials, stuck to their schedule & estimate, and finished all roof, siding, door, and gutter projects in a timely manner...seamlessly and very professionally. They communicate efficiently and promptly by email. Been 9 months since installation and ALL doors are working well, are secure, and key locks work great, too!

Clean

Clean - They cleaned up VERY well after roof and siding replacement. No excess nails or shingles found in yard.

Communication

Communication - They communicate best by very prompt, easy to understand emails with lots of data/information links.

Quality Of Materials

Quality Of Materials - We are VERY pleased with the high quality of the doors, gutters, roof. Door installation is solid & secure. Doors open easily and have excellent locks.

Professional & Organized

Professional & Organized - Every stage: emails, estimates, contracts, installation, clean up, instruction on use/care were top notch.

Schedule

Schedule - Work started as stated, consistently, and ended with no pauses.

Recognized Excellence

Recognized Excellence - Jason Lim & Edgar Li, owners, communicated by email promptly, answered all questions, provided tons of easily accessible links on their materials, and explained use/care/maintenance/warranties. Doors installed by Ivan & Jaime are precise & continue to work well even in the heat of summer with high quality key sets. The oversize custom sliding door slides easily with one finger! Roof replaced by Mr. Park and Mr. Lee was done very well, looks great, and NO mess afterwards in yard. Danny installed high quality gutters.

Areas Of Satisfaction

Areas Of Satisfaction - This was our first experience with Crystal Exteriors LLC and won't be our last. We highly trust them and are extremely pleased with all projects from our initial contact through the completion of work.

Installing the siding and the associated items we purchased was done quickly and with excellent attention to detail and quality. The foreman provided an electrician who removed the conduit for our solar panels and then reinstalled it for a fraction of the price that our solar company was going to charge just for removing the conduit (and the solar company couldn't come close to meeting our schedule requirements). The finished product was gorgeous, and two of our neighbors commented on how great it looked.

Clean

Clean - Amazing job of cleaning up. We were away on vacation when the job was performed, and there wasn't a trace of the work left around.

Schedule

Schedule - Work started and completed on the exact days we agreed upon.

Areas Of Satisfaction

Areas Of Satisfaction - Work completed on schedule and on budget.

Communication

Communication - Above and beyond in terms of communication. They're quick to respond and thorough!

Value

Value - Researched quotes with 3 different companies for the same exact doors and Crystal Exteriors was the best price and fastest!

Recognized Excellence

Recognized Excellence - Everyone we worked with was wonderful.

Areas Of Satisfaction

Areas Of Satisfaction - Great follow-up service when I had questions or issues arise.

Value

Value - Slightly expensive. I’d like to do doors and windows but not sure yet. However service has been excellent

Recognized Excellence

Recognized Excellence - Edgar for his politeness and professional advice

I already recommended Crystal Exteriors to some neighbors and to my mother-in-law for roof replacement

Clean

Clean - because I requested a slate roof to be replaced by architectural shingles I was impressed how little debris was left behind--virtually none. Even inside the attic where cleanup was not part of the project the was only a little dust and a few nails. Was overall impressed.

Communication

Communication - The satellite images of the project and zones in the roof emailed to me made communication regarding the project very clear for the scope of the project and what modifications I wanted to the original proposed project.

Quality Of Materials

Quality Of Materials - the links to the shingles available and the gutter covers made my evaluation and selection of materials a breeze

Professional & Organized

Professional & Organized - The roof as done in a single day with a sizable crew and the supervisors showed up a number of times to monitor the work.

Schedule

Schedule - Work was scheduled within a week of the signed contract and the roof took only a day as estimated and the gutters part of a 2nd day

Value

Value - Was significantly less than the other two estimates.

Areas Of Satisfaction

Areas Of Satisfaction - Speed of scheduling and completion of the project and the email feedback on clarifications and modifications of the original project were very straight forward and unambiguous.

Additional Comments

Additional Comments - We also used Crystal Exteriors at my partner's house to replace a front door and storm door as well as to replace the door molding with no maintenance materials and my partner, an architect for a high-end design/build whose job was to design and monitor renovation work was pleased with the work by the Crystal Exterior crew.

I am very comfortable recommending Crystal Exteriors to a friend, and have done so to my family.

Clean

Clean - The installers were very organized and picked up all nails and debris before they left.

Safe

Safe - I appreciated that there were sufficient staff onsite to handle to job. Also, the advance notice I received about securing my property inside was very helpful, too. No glass items or mirrors were broken during the installation.

Communication

Communication - The scheduling staff worked with my timeframe of availability. I was always kept in the loop for next steps.

Quality Of Materials

Quality Of Materials - I researched the process and roof materials as best as I could (as a consumer) before I started the roof replacement process. All of the materials used by Crystal Interiors were in alignment with highly recommended materials.

Quality Of Workmanship

Quality Of Workmanship - I am very pleased with the roof replacement, and have received many compliments from my neighbors.

Professional & Organized

Professional & Organized - Everyone involved from the estimate to the installation was very professional. The operation functioned as a well oiled machine.

Schedule

Schedule - Even though there was an upcoming holiday, the roof was installed on time and right before the holiday as scheduled

Value

Value - A roof can be one of the most expensive items of a home but arguably, it is the most important. The price absolutely was fair.

Recognized Excellence

Recognized Excellence - Jason Lim, Jessica Li were both great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - I feel the initial contact for the estimate was great, the patience for my selection of color, the timing for ordering my materials, and the installation--which actually was the entire process. Thanks!

Additional Comments

Additional Comments - I look forward to working with Crystal Exteriors on future projects on my house.

Schedule

Schedule - It took them a couple of weeks to schedule, but that was not bad. I am sure they had other jobs.

Recognized Excellence

Recognized Excellence - I would like to recognize Jason, the owner, for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - The whole job by Crystal Exteriors exceeded my expectations.

Additional Comments

Additional Comments - I have no hesitation about using Crystal Exteriors again.

They were professional, answered all questions politely, and were helpful. Everything went smoothly, and I have no complaints at all.

Areas For Improvement

Areas For Improvement - I would say no areas fell short, and I was pretty well satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Their quality, cleanliness, and communication exceeded my expectations.

Additional Comments

Additional Comments - I liked the company and thought the owner was a good person who cared about his customers. I was impressed with him.

We have had excellent service from them for both door installation and roof work, and we would be happy to recommend them.

Recognized Excellence

Recognized Excellence - I spoke mainly with Mr. Li for doors and Mr. Lim for the roof. They were both really helpful. I appreciate the fact that Mr. pointed out issues with the chimney even though he didn't do that work. They were both very helpful and communicated well. I appreciated the very detailed quote that I got, so I could research their proposal and feel confident with what I was getting.

Areas Of Satisfaction

Areas Of Satisfaction - The quote I got on the roof compared to the less informative quotes from other companies certainly contributed to my confidence in knowing what I was getting.

Additional Comments

Additional Comments - I am happy with the results of both projects. If we needed another project done that was in their area of work, I would certainly want to talk to them about it.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded my expectations by doing what they said they would and working with my timelines.

They were incredibly fast and did a good job of cleaning. The quality of the work was excellent at a reasonable price. I couldn't imagine much better.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations in terms of cost, speed of work, and overall quality. The gutters don't leak. They were installed well. I got better value and quality from them than any other contractor that I've used. They were among the best I've ever used.

Additional Comments

Additional Comments - I hope they don't change the quality of their work or pricing structure. It was a superior experience. I understand that they are doing window replacements as well, so I may contact them about that, but I will go with the company with the best ratings. I was almost confused with how quickly they left the work site for the original installation because of how fast they completed the work, and the quality was evident. That was an amazing experience. I don't see anything wrong with the quality except for the slight negligence.

Areas Of Satisfaction

Areas Of Satisfaction - Crystal Exteriors met my expectations in terms of attention to detail and value.

Additional Comments

Additional Comments - I was very impressed by their attention to detail and their willingness to answer all questions and have good answers for them. They worked with me to make sure the project met what I wanted and needed.

They delivered the best and most detailed quote, the most competitive, and the work was stellar.

Recognized Excellence

Recognized Excellence - I would like to recognize the guy who gave me the quote, Jason; I cannot remember his last name.

Areas Of Satisfaction

Areas Of Satisfaction - The preparation of the quote exceeded my expectations. It was far superior. The workmanship was done quickly, and if there was a mistake, they fixed it right away.

M. Li was absolutely wonderful: explained everything, conscientious, got back to me always and in a timely fashion, just GREAT.My door is
beautiful and the installation was excellent.

They are wonderful to work with and always there to answer any questions.

Communication

Communication - They are the absolute best at communicating with their customers.

Professional & Organized

Professional & Organized - Very organized and professional.

Schedule

Schedule - They came exactly at the agreed time.

Areas Of Satisfaction

Areas Of Satisfaction - They cleaned up the work area better than any other company I have used.

Additional Comments

Additional Comments - They are pretty much perfect. I have used them for additional work.

The installation was professional and solid. The doors and storm doors are built and installed such that they feel like they will last forever.

Areas Of Satisfaction

Areas Of Satisfaction - The installation was professional and solid. The doors and storm doors are built and installed such that they feel like they will last forever.

Crystal Exteriors did great work and were friendly and professional. A great experience all around.

Professional, made good suggestions...never even bothered with second bids....Very very pleased with door, windows and siding.

Areas Of Satisfaction

Areas Of Satisfaction - Professional...straightforward and low key

Additional Comments

Additional Comments - Would use again for any similar project High quality work and takes pride in his product.

It was nice to deal with an organization that communicated what was involved from the start to a completion estimated timeline which was met and at a price point which I doubt that could have been beaten. Two other roofers where contacted for an estimate. One showed but never delivered an estimate after two request. Another contractor contacted never even bothered to show also after two requests.

Professional & Organized

Professional & Organized - Immediate response when asked for a quote; delivered quote at time they said they would.

Schedule

Schedule - Started job at a time they said they would.

Value

Value - Best price for the all the contractors I used for house maintenance and renovations. I made a mistake of having a shower stall install that cost more than the roofing job.

Additional Comments

Additional Comments - If ever I need a roofer for another house I might own Crystal Exteriors LLC will be first and only roofer on my list.

Areas Of Satisfaction

Areas Of Satisfaction - Quality and timeliness of completing the job

Crystal Exteriors did excellent work and went over materials and choices with us. There was always a supervisor on-site!

Types of work

Types of work - Crystal Exteriors replaced our roof and replaced our windows on different occasions. There was never any doubt who we wanted to do our work! Good quality and prompt service.

Clean

Clean - Site was always clean and work was prompt.

I'll just copy what I put under item '12' below. Crystal were great at doing the work - fast, organized, professional. Follow up was the only disappointment. The new roof funneled rain very efficiently into the 'valleys' between the roof components. This produced 'waterfalls' at the front door during storms, as the rain overwhelmed the gutters. In follow-up Crystal, mentioned some kind of 'deflector' that could have eased the problem, but it wasn't offered during or after installation. Minor/medium quibble and the problem has somehow eased with time. I still strongly recommend Crystal.

The company did an excellent job on our work site.

Clean

Clean - Work site was kept clean and neat throughout the job.

Communication

Communication - Good communication with us so we knew exactly how the job would be completed.

Recognized Excellence

Recognized Excellence - Cost and workmanship was excellent.

Work done well and on time, great communication and great quality.

Recognized Excellence

Recognized Excellence - Everyone I dealt with at Crystal Exteriors was kind and sincere and professional.

Areas Of Satisfaction

Areas Of Satisfaction - The two projects Crystal Exteriors did for me were beautiful.

Additional Comments

Additional Comments - I highly recommend this company to anyone needing roofing or siding.

High quality work, good communication, good price compared to other quotes

Areas Of Satisfaction

Areas Of Satisfaction - High quality work, good communication, good price compared to other quotes

Areas Of Satisfaction

Areas Of Satisfaction - We love our windows so much! The new bay window in particular transformed our living/dining space. We get so many compliments.

Additional Comments

Additional Comments - Crystal Exteriors were exceptional in response to inquiries after installation and found solutions that saved money.