Professional service-Good experience!

Before they came, our home had siding that was improperly installed by the prior owner (gaps, warping, discoloration). Our gutters weren't pitched properly, and didn't drain to the correct areas, the soffits had to be fixed as well. The Crystal Exteriors crew installed new siding, gutters, everything... And it looks fantastic. My wife and I are really happy with the result. They are professionals who take pride in doing the job well.

The company and its personnel were very pleasant, efficient and responsive. They provided a quality product and excellent installation service. Despite the frustrations of supply chain delays beyond the control of the company, we are very pleased with the results of our purchase.

We used Crystal Exteriors to replace a set of French doors. We were very satisfied with our experience from start to finish and would consider them for future work!

The owner came out and answered all of my questions very thoroughly. He was professional, kind, and helpful. I was very happy. I was impressed.

They were very professional, and did a great job. I would work with them again.

They did very good, competent work!

Recognized Excellence

Recognized Excellence - They were very good. They were responsive when, a year or two later, the storm door hinge broke. They came out and replaced it quickly and free of charge.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations with their general professionalism, competence, and customer service.

They were very efficient. Their team was really polite, and the guys were clean. They left their tools over night, and they would sweep up the shop where they left them. They were professionals. The finished product was much nicer than I expected for a barn.

Quality Of Workmanship

Quality Of Workmanship - They did such a nice job. They had to fill in every nail hole with a paint pen on a 4,000-square-foot barn. They were very meticulous.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. They did such a neat job. It was way above what I expected, especially after having bad contractor experiences. They went above and beyond on a building in our backyard that I don't even care that much about.

Areas Of Satisfaction

Areas Of Satisfaction - The cleanliness was a big thing. I would let them leave their stuff in the barn. They would go in and sweep up every night. It was all neatly organized in a corner. There were no nails or pieces of stuff left over after the project was complete. After other contractors, we had nails left on the trampoline. They were very detailed, very clean, and meticulous. They did things I wouldn't pick up on, like double trim to make it match in certain areas. They were over-the-top professionals. It was way more than I was expecting.

Additional Comments

Additional Comments - I would recommend them. We are pretty far out on the edge of their service area. I had a bunch of projects that I wish I had known about sooner because they were fantastic, and we've done a ton of projects on this house. I highly recommend them.

Recognized Excellence

Recognized Excellence - Jason Lim responded quickly to my questions and concerns about the contract and the work.

Additional Comments

Additional Comments - Neighbor is a construction project manager. Often works from home. Saw your team replace my roof. Asked me to give him your info when he's ready to do his roof

If contacted, I would definitely leave a glowing reference for the work done on my house!

Communication

Communication - From before we signed the contract, and throughout the process, communication was excellent. We faced numerous delays because of a hurricane and covid, and Jason was prompt and effective communicating with me every step of the way.

Areas Of Satisfaction

Areas Of Satisfaction - Unfortunately due to the supplier delays to no fault of Crystal Exteriors, we had to wait several months for the siding to come in. Over those months, there were some heavy winds that further ripped off our already damaged siding at my mother's house. With heavy storms that was coming that week, I reached out to Jason to see if he could assist to avoid permanent rain damage to the exposed wood. He sent a crew out the next day to nail and secure the damaged side at no charge. My mother was very appreciative and thankful to Jason and the crew.

This was my first time getting siding, I am pleased with the results. I have and definitely would recommend.

Recognized Excellence

Recognized Excellence - The whole organization very professional

Areas Of Satisfaction

Areas Of Satisfaction - Best of the roofer I had talked with very honest

High quality work at a fair price.

Additional Comments

Additional Comments - Great experience. I’d use them again!

Recognized Excellence

Recognized Excellence - Mr. Lim who was very professional in the consultation about the project and quick to send a crew to clean up the attic after I discovered the condition it was left in.

Areas Of Satisfaction

Areas Of Satisfaction - How quickly the job was done and the way the exterior of the property was left.

Recognized Excellence

Recognized Excellence - I think everyone recognizes Edgar, he was very professional and helping us decide exactly what needed to happen, and I would highly recommend him.

They have always done high quality work, and I've always been impressed with their detailed appraisals and their ability to answer questions.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was fine within expectations. The door looks good and everything looks clean. They were in and out, they didn't leave a mess.

Recognized Excellence

Recognized Excellence - The owner was awesome. The installation team was outstanding. They were all outstanding. The brand of the doors is very nice.

Crystal Exteriors offers quality service and products and great after sales services. If I ever have a problem, I call Edgar and he's on it. Before I know it, it is fixed. I have recommended Crystal Exteriors to many neighbors.

Recognized Excellence

Recognized Excellence - Jason and all their workers

Crystal Exteriors is excellent with all phases of the project, They replaced a door with a window, then did our siding, Finally they helped us select a new front door and storm door,

Recognized Excellence

Recognized Excellence - Our installers on the door project were excellent. They had also worked on the window installment so we’re familiar with the property. Nice to see familiar faces!

Areas Of Satisfaction

Areas Of Satisfaction - Very helpful in finding the perfect front door and storm door. Very helpful in showing me the options and prices, we love the new look of house

Additional Comments

Additional Comments - We will go Crystal Exteriors for all of exterior needs ,

I have left reviews elsewhere. They were easy to deal with up to completion. They were fast and efficient. There have been no problems with the work they did so far.

Recognized Excellence

Recognized Excellence - The entire crew was excellent! They went above and beyond my expectations.

Recognized Excellence

Recognized Excellence - Very professional crew, job done on time and excellent installation

Already sizing additional projects for them

Additional Comments

Additional Comments - Overall nice experience. No muss no fuss. They way it should be.

Recognized Excellence

Recognized Excellence - The whole staff. Very professional and efficient.

Mr. Li is a very nice person and his installation crew were all very nice as well. The work done was excellent and it was done in less than a week. a total of 11 windows and two doors were installed. I would recommend Crystal Exteriors to anyone.

Recognized Excellence

Recognized Excellence - The whole crews were fantastic from price quoting to job finishing. I appreciated very much.

Areas Of Satisfaction

Areas Of Satisfaction - Scheduling and quality of work

I contacted three contractors including Crystal Exteriors. One never showed. The other showed but never submitted an estimate after two inquiries. Only Crystal Exteriors came out, submitted an estimate, and did the work on time. As far as the other two contractors go it must be nice to know you don't need a potential customer's money.

Areas Of Satisfaction

Areas Of Satisfaction - They came out when they said they would. Did the work on time (schedule changed due to weather). The price was economical.

I'm very happy with the job they did.

Recognized Excellence

Recognized Excellence - I'd like to recognize one of the workers, Lino.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with everything.

Recognized Excellence

Recognized Excellence - The guy that came out and did the estimate, he was the only one I really interacted with, and he was great.

Recognized Excellence

Recognized Excellence - Jason Lin was very professional.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They did the jobs as promised and at a reasonable price.

Recognized Excellence

Recognized Excellence - I would like to recognize Jason Lim, he was great.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all my expectations.

Very efficient, professional and respectful.

Areas Of Satisfaction

Areas Of Satisfaction - Every part of this roof replacement exceeded expectations.

Areas Of Satisfaction

Areas Of Satisfaction - All work was professional and all personnel were professional and a pleasure to deal with.

Additional Comments

Additional Comments - Great Job, very happy with the work, left the site neat and clean daily and they were a pleasure to work with

Areas Of Satisfaction

Areas Of Satisfaction - Communication was excellent and follow through on questions and issues was wonderful.

Crystal Exteriors LLC did an excellent job replacing our roof. They were very professional and pleasant throughout the process from scheduling an appointment to examine job to sending the final invoice. They provided helpful advice on type and color of the shingles. The day the work started the crew arrived on time and worked steadily until they finished the roof, excluding a lunch brake. Their gutter subcontractor came a few days after the roof was finished.

They did an excellent clean up afterwards. I would definitely use them again.

Areas Of Satisfaction

Areas Of Satisfaction - They were extremely organized and competent

Very efficient. Fast and great quality work!

This contractor did an exceptional job on our roof

Professional & Organized

Professional & Organized - I had a solar panel duct on the side of my house. Your rep arranged for an electrician to remove and reinstall the duct for 1/4 the price that my solar company wanted.

Recognized Excellence

Recognized Excellence - Jason Lim and the foreman were both excellent.

Sales staff was very professional and knowledgeable. Was kept apprised of any shipping delays. Feel door is of good quality material. Good workmanship.

Workers arrived on time, they were personable and very professional. They completed the installation of three large windows faster than anticipated, removed all the debris, and left the area cleaner than when they arrived.

Quality Of Materials

Quality Of Materials - We were caught off guard that it was actually quieter in the house with the quality of windows installed.

Additional Comments

Additional Comments - They were a great company to work with! They were clear about product offerings, communication, date of service/completion and pricing. Beautiful job and they cleaned up everything after they were done with the job.

Excellent quality work.

Recognized Excellence

Recognized Excellence - The crew chief whose name I have forgotten was excellent at letting us know what they were doing each day and preparing us for each step.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work is great, the crew arrived promptly every day, and the quality of the materials was wonderful.

Communication

Communication - We took a long time to decide on a color, and Jason was helpful and always responded quickly to our emails. He came to our house multiple times to give us advice and make sure we had all of the samples we needed.

Value

Value - Crystal Exteriors was the lowest quote we received, while also being the most thorough (I knew exactly why he was charging the number - he was very transparent). In the end, we were actually charged LESS because he discovered that we didn't have the two layers we told him we did. We would have had no clue if he had just never told us - but again, he was totally transparent and took that charge off.

Areas Of Satisfaction

Areas Of Satisfaction - The quote was very transparent and made us feel very secure about doing business with them.

Recognized Excellence

Recognized Excellence - Jason Lim was outstanding!!

Areas Of Satisfaction

Areas Of Satisfaction - The Quote was the best we received. I really liked the details it showed exactly what we were paying for. Other quotes only gave a single number.

Additional Comments

Additional Comments - WE ARE EXTREMELY STATESFIED!

Areas Of Satisfaction

Areas Of Satisfaction - Excellent knowledge of their products, integrity in sales, quality installation, and excellent communications.