All of our team members are fully vaccinated. We will wear a mask if you want us to.
High quality work at a fair price.
They have always done high quality work, and I've always been impressed with their detailed appraisals and their ability to answer questions.
Crystal Exteriors offers quality service and products and great after sales services. If I ever have a problem, I call Edgar and he's on it. Before I know it, it is fixed. I have recommended Crystal Exteriors to many neighbors.
Crystal Exteriors is excellent with all phases of the project, They replaced a door with a window, then did our siding, Finally they helped us select a new front door and storm door,
I have left reviews elsewhere. They were easy to deal with up to completion. They were fast and efficient. There have been no problems with the work they did so far.
Already sizing additional projects for them
Mr. Li is a very nice person and his installation crew were all very nice as well. The work done was excellent and it was done in less than a week. a total of 11 windows and two doors were installed. I would recommend Crystal Exteriors to anyone.
I contacted three contractors including Crystal Exteriors. One never showed. The other showed but never submitted an estimate after two inquiries. Only Crystal Exteriors came out, submitted an estimate, and did the work on time. As far as the other two contractors go it must be nice to know you don't need a potential customer's money.
I'm very happy with the job they did.
Very efficient, professional and respectful.
Areas Of Satisfaction - Every part of this roof replacement exceeded expectations.
Areas Of Satisfaction - All work was professional and all personnel were professional and a pleasure to deal with.
Additional Comments - Great Job, very happy with the work, left the site neat and clean daily and they were a pleasure to work with
Areas Of Satisfaction - Communication was excellent and follow through on questions and issues was wonderful.
Crystal Exteriors LLC did an excellent job replacing our roof. They were very professional and pleasant throughout the process from scheduling an appointment to examine job to sending the final invoice. They provided helpful advice on type and color of the shingles. The day the work started the crew arrived on time and worked steadily until they finished the roof, excluding a lunch brake. Their gutter subcontractor came a few days after the roof was finished.
They did an excellent clean up afterwards. I would definitely use them again.
Areas Of Satisfaction - They were extremely organized and competent
Very efficient. Fast and great quality work!
This contractor did an exceptional job on our roof
Professional & Organized - I had a solar panel duct on the side of my house. Your rep arranged for an electrician to remove and reinstall the duct for 1/4 the price that my solar company wanted.
Recognized Excellence - Jason Lim and the foreman were both excellent.
Sales staff was very professional and knowledgeable. Was kept apprised of any shipping delays. Feel door is of good quality material. Good workmanship.
Workers arrived on time, they were personable and very professional. They completed the installation of three large windows faster than anticipated, removed all the debris, and left the area cleaner than when they arrived.
Quality Of Materials - We were caught off guard that it was actually quieter in the house with the quality of windows installed.
Additional Comments - They were a great company to work with! They were clear about product offerings, communication, date of service/completion and pricing. Beautiful job and they cleaned up everything after they were done with the job.
Excellent quality work.
Recognized Excellence - The crew chief whose name I have forgotten was excellent at letting us know what they were doing each day and preparing us for each step.
Areas Of Satisfaction - The quality of the work is great, the crew arrived promptly every day, and the quality of the materials was wonderful.
Communication - We took a long time to decide on a color, and Jason was helpful and always responded quickly to our emails. He came to our house multiple times to give us advice and make sure we had all of the samples we needed.
Value - Crystal Exteriors was the lowest quote we received, while also being the most thorough (I knew exactly why he was charging the number - he was very transparent). In the end, we were actually charged LESS because he discovered that we didn't have the two layers we told him we did. We would have had no clue if he had just never told us - but again, he was totally transparent and took that charge off.
Areas Of Satisfaction - The quote was very transparent and made us feel very secure about doing business with them.
Recognized Excellence - Jason Lim was outstanding!!
Areas Of Satisfaction - The Quote was the best we received. I really liked the details it showed exactly what we were paying for. Other quotes only gave a single number.
Additional Comments - WE ARE EXTREMELY STATESFIED!
Areas Of Satisfaction - Excellent knowledge of their products, integrity in sales, quality installation, and excellent communications.
Recognized Excellence - I have worked with Jason Lim several times and found him to be easy to work with. Responds quickly, reasonable, friendly and professional.
Recognized Excellence - Edgar Li was wonderful to work with. Very responsive and excellent customer service.
Areas Of Satisfaction - a small dent was noticed in the sash of our window, Mr. Li replaced it immediately without any questions or hassle
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Crystal Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys