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I was impressed with their work. I would recommend Crystal Exteriors to anyone.
I am delighted to provide a glowing review for the outstanding window replacement job completed by Crystal Exteriors. From start to finish, their professionalism and attention to detail were exceptional. The installation process was flawless. The crew arrived on time, worked diligently, and left no mess behind. The new windows fit perfectly, and the quality of their workmanship is evident in the finished product. The entire team demonstrated professionalism, expertise, and a commitment to customer satisfaction. I highly recommend them to anyone in need of window replacement services. They transformed our home, and we couldn't be happier with the results. Thank you, for a job well done!
All members of Crystal Exteriors were very pleasant to work with. We appreciated the detail in their proposal.
High quality windows and doors, installed professionally with excellent customer service. Highly recommend!
We're pleased with the work that was done and happy with the communication and the value we got!
We had Crystal Exteriors work on our townhouse earlier this year. Dealing with them was a pleasure from start to finish. They returned calls promptly, and gave us a very competitive bid for our exterior work. The workers were polite and pleasant and did a wonderful job that greatly improved the appearance of our home.
I have already recommended Crystal Exteriors to several friends. I would do so again without hesitation.
Crystal removed our very old door and expertly saved the moulding and surrounding area. We are very pleased with the result.
Left big cracks and gaps in the metal sheathing under the top floor windows where they meet the lower roof, I emailed them with pictures but they did not come back and repair it. Also tons of nails all over my driveway and garden, and lots of wood and roof degree in the stuff in my shed when they swapped out wood for the subroof. Very disappointed and would not recommend.
I had used Crystal previously and chose them to put in my new roof because of the excellent work they did in installing a new door. I felt they valued quality, safety and customer satisfaction. I felt that Edgar Li and Jason Lim were excellent to work with because of their knowledge and details shared about the jobs, and overall pleasantness, an important part of my selection of contractors. Fairness in cost was another big factor.
Accommodating with my inquiries.
I enjoyed with working everyone I encountered in Crystal Exteriors. They were very professional and pleasant to deal with. They did an excellent job replacing our 30+ year roof. It was done, as promised, in one day. Also, they did a very good job cleaning up the work area.
Our experience with Crystal Exteriors has been outstanding. Their workmanship and products are topnotch. Their workers and salespeople are very professional and knowledgeable. Crystal Exteriors gets the job done right the first time. Their prices are very competitive. I highly recommend Crystal Exteriors.
Communication - Crystal Exteriors quickly responded to my phone calls and emails. They answered my questions in detail and came back to our house numerous times regarding the installation of a new exterior door and installation of new sky lights as part of a roofing job.
Quality Of Workmanship - Crystal Exteriors has a strong commitment to quality workmanship. They get the job done right the first time.
Value - Crystal Exteriors provides an excellent value for their services. Their prices are very competitive, and they only use the best products available.
Recognized Excellence - Edgar Li and Jason Lim provided exceptional advice and service for our exterior door and roofing projects.
Areas Of Satisfaction - Sales advice, communications, and quality workmanship were all exceptional. I really appreciated the detailed proposals that spelled out the cost of all materials and labor. There was no guess work about what was included in each job.
Additional Comments - It was so impressive to see the precision in which the workers worked as a team.Also , they were so conscientious about leaving everything spotless after they finished. It is very evident that they take great pride in their work.
Roofing job was executed exactly as promised at a fair price. All questions were answered promptly. One small follow up item was addressed the very next day. I can give my strongest recommendation.
Recognized Excellence - Whole team was professional and responsive. Jason Lim provided excellent response to a problem and took care of it right away.
Areas Of Satisfaction - Followed through on timing of work, did exactly as proposed, excellent
I highly recommend Crystal Exteriors LLC for any exterior work. They provided very detailed estimates, a lot of information about their high quality materials, stuck to their schedule & estimate, and finished all roof, siding, door, and gutter projects in a timely manner...seamlessly and very professionally. They communicate efficiently and promptly by email. Been 9 months since installation and ALL doors are working well, are secure, and key locks work great, too!
Clean - They cleaned up VERY well after roof and siding replacement. No excess nails or shingles found in yard.
Communication - They communicate best by very prompt, easy to understand emails with lots of data/information links.
Quality Of Materials - We are VERY pleased with the high quality of the doors, gutters, roof. Door installation is solid & secure. Doors open easily and have excellent locks.
Professional & Organized - Every stage: emails, estimates, contracts, installation, clean up, instruction on use/care were top notch.
Schedule - Work started as stated, consistently, and ended with no pauses.
Recognized Excellence - Jason Lim & Edgar Li, owners, communicated by email promptly, answered all questions, provided tons of easily accessible links on their materials, and explained use/care/maintenance/warranties. Doors installed by Ivan & Jaime are precise & continue to work well even in the heat of summer with high quality key sets. The oversize custom sliding door slides easily with one finger! Roof replaced by Mr. Park and Mr. Lee was done very well, looks great, and NO mess afterwards in yard. Danny installed high quality gutters.
Areas Of Satisfaction - This was our first experience with Crystal Exteriors LLC and won't be our last. We highly trust them and are extremely pleased with all projects from our initial contact through the completion of work.
Installing the siding and the associated items we purchased was done quickly and with excellent attention to detail and quality. The foreman provided an electrician who removed the conduit for our solar panels and then reinstalled it for a fraction of the price that our solar company was going to charge just for removing the conduit (and the solar company couldn't come close to meeting our schedule requirements). The finished product was gorgeous, and two of our neighbors commented on how great it looked.
Clean - Amazing job of cleaning up. We were away on vacation when the job was performed, and there wasn't a trace of the work left around.
Schedule - Work started and completed on the exact days we agreed upon.
Areas Of Satisfaction - Work completed on schedule and on budget.
Communication - Above and beyond in terms of communication. They're quick to respond and thorough!
Value - Researched quotes with 3 different companies for the same exact doors and Crystal Exteriors was the best price and fastest!
Recognized Excellence - Everyone we worked with was wonderful.
Areas Of Satisfaction - Great follow-up service when I had questions or issues arise.
Value - Slightly expensive. I’d like to do doors and windows but not sure yet. However service has been excellent
Recognized Excellence - Edgar for his politeness and professional advice
I already recommended Crystal Exteriors to some neighbors and to my mother-in-law for roof replacement
Clean - because I requested a slate roof to be replaced by architectural shingles I was impressed how little debris was left behind--virtually none. Even inside the attic where cleanup was not part of the project the was only a little dust and a few nails. Was overall impressed.
Communication - The satellite images of the project and zones in the roof emailed to me made communication regarding the project very clear for the scope of the project and what modifications I wanted to the original proposed project.
Quality Of Materials - the links to the shingles available and the gutter covers made my evaluation and selection of materials a breeze
Professional & Organized - The roof as done in a single day with a sizable crew and the supervisors showed up a number of times to monitor the work.
Schedule - Work was scheduled within a week of the signed contract and the roof took only a day as estimated and the gutters part of a 2nd day
Value - Was significantly less than the other two estimates.
Areas Of Satisfaction - Speed of scheduling and completion of the project and the email feedback on clarifications and modifications of the original project were very straight forward and unambiguous.
Additional Comments - We also used Crystal Exteriors at my partner's house to replace a front door and storm door as well as to replace the door molding with no maintenance materials and my partner, an architect for a high-end design/build whose job was to design and monitor renovation work was pleased with the work by the Crystal Exterior crew.
I am very comfortable recommending Crystal Exteriors to a friend, and have done so to my family.
Clean - The installers were very organized and picked up all nails and debris before they left.
Safe - I appreciated that there were sufficient staff onsite to handle to job. Also, the advance notice I received about securing my property inside was very helpful, too. No glass items or mirrors were broken during the installation.
Communication - The scheduling staff worked with my timeframe of availability. I was always kept in the loop for next steps.
Quality Of Materials - I researched the process and roof materials as best as I could (as a consumer) before I started the roof replacement process. All of the materials used by Crystal Interiors were in alignment with highly recommended materials.
Quality Of Workmanship - I am very pleased with the roof replacement, and have received many compliments from my neighbors.
Professional & Organized - Everyone involved from the estimate to the installation was very professional. The operation functioned as a well oiled machine.
Schedule - Even though there was an upcoming holiday, the roof was installed on time and right before the holiday as scheduled
Value - A roof can be one of the most expensive items of a home but arguably, it is the most important. The price absolutely was fair.
Recognized Excellence - Jason Lim, Jessica Li were both great to work with.
Areas Of Satisfaction - I feel the initial contact for the estimate was great, the patience for my selection of color, the timing for ordering my materials, and the installation--which actually was the entire process. Thanks!
Additional Comments - I look forward to working with Crystal Exteriors on future projects on my house.
Schedule - It took them a couple of weeks to schedule, but that was not bad. I am sure they had other jobs.
Recognized Excellence - I would like to recognize Jason, the owner, for his exceptional service.
Areas Of Satisfaction - The whole job by Crystal Exteriors exceeded my expectations.
Additional Comments - I have no hesitation about using Crystal Exteriors again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Crystal Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys