All of our team members are fully vaccinated. We will wear a mask if we need to enter your home.
Very pleased with this company. We wanted a portion of our new roof to be metal. Other roofers said that they could not fulfill that request. Crystal Exteriors made it happen with ease. They answered our many questions with patience and knowledge. Truly a pleasure to work with this fine group.
They did a good job and I would recommend to anyone.
Good and timely communication.
They were very knowledgeable and the crew foreman is a very skilled craftsman. The siding (LP Smartside) looks great and many neighbors complimented us on it. Comes pre-painted and hopefully we won't have to paint it for 15 years more.
Very professional, transparent about the costs and timing, high quality workmanship.
Just what you hope for in a contractor. They are well organized, responsive, communicate well, work efficiently, and safely. The result is a clean, quality look and feel at a good price. In the DMV, this was a overall positive and refreshing customer service experience.
I had long dreaded having to replace my roof, but Crystal Exteriors made the job a pleasure. Every detail of planning and execution was handled with such skill and professionalism that all I had to do was sit back and admire the work as it progressed. I would have expected to have to pay a premium for such service, but their cost estimate was actually the lowest I received. The proposal they provided was the most detailed and carefully documented I have ever seen, with links throughout to back up information and warranty details on the materials they proposed to use. My new roof, gutters and downspouts, leaf filters, ventilated soffits, roof vents, trim cladding, and gable vent covers have all lived up to my highest expectations. I will certainly have Crystal Exteriors back to do more work on my house in the near future.
They were excellent in the workmanship and quality.
Everything went smoothly, and the job was done well and quickly.
Have already recommended Crystal Exteriors to many friends. Very professional and the quality of work is excellent.
They were efficient, professional, and provided great customer service with attention to detail.
Schedule - They did two doors for us. The first door was a side door, which was performed within the timeframe. The custom front door, took much longer than both of us anticipated.
Areas For Improvement - They fell short on the timeline of getting the front door replaced. That was due to the manufacturer. It took more time than expected.
Areas Of Satisfaction - I was most satisfied with the quality of work, quality of the product, and the ease with which we worked, from the point of the estimate to the billing at the end.
Additional Comments - I would highly recommend them to anyone who is interested in developing a custom solution for their storm doors. For simple work, due to their expense, I would consider Lowe's. For high-quality custom work, Crystal Extieros was excellent.
This company is very professional, timely, and takes pride in its work.
I had both siding and all windows replaced. My Marvins had rotted from the inside out and the resulting rotten wood didn't put these guys off. Neither did all the gables. The caulking on all is so perfect it looks like a robot did it. Where I had fancy details in the original, they asked if I wanted to replicate or modernize a bit, which was less costly. I was concerned about how much the price would increase because of what they uncovered as they worked, but their assurances on the maximum likely were well above what was billed. They have used Smartside for some time and others didn't even know about it, didn't offer it or were so new at working with it that how they would do the work was unclear. Everyone of the employees is very personable and a please to work with. They went above and beyond post-job when there were a couple of minor things which they had pointed out to me. All in all, very impressive.
Friendly, earnest, honest, and quick
Quality and price for the job were great. Crew did a very good job with cleanup. Normal (for 2021) supply chain issues held up the start of the job.
From the initial estimate to the final walk-around, the Crystal Exteriors team was incredibly knowledgeable and professional. We used them many years ago to replace half our windows, and then again recently to do the other half. If we had any more windows to replace, we'd hire them again!
Recognized Excellence - Lino and Tulio the siding crew did an awesome job! Very courteous and highly skilled in their work.
Additional Comments - Jason is extremely professional and provided the factual timeline as to when the work would start and would finish. I'm well satisfied with crystal exterior and would definitely hire them in the future for any projects. Definitely would recommend them to anyone.
I have been using Crystal Exteriors for a couple of decades for various home projects and have recommended them to many of my friends and neighbors. I feel very comfortable to continue to tell friends who are looking for a company that they can trust to do a good job.
Recognized Excellence - I normally communicate with Edgar, the owner. He proves himself to be a businessman who stands behind his professional ethics, and promises.
I am very impressed with Mr. Edgar Li. He's a consummate professional; fair and honest in his business dealings with me. Based on this I would normally give a 5 star rating. However, I am not happy with the gutters that were installed. I thought if I gave it time, things would improve, but they haven't.
Good quality. They did what they said they would.
Areas Of Satisfaction - The price was good and fair compared to other bids we received.
I hope to have another home project so I can use Crystal Exteriors again. They were friendly, reasonably priced, arrived on time and finished in the stated time. I would highly recommend them.
Areas For Improvement - None. I have used them for multiple projects and they continue to surpass expectations.
Crystal Exteriors did a fantastic job. I would highly recommend for anyone considering siding, door or roofing/gutter replacement!
Excellent work and honest recommendations.
Areas Of Satisfaction - Did exactly what I wanted even though it was unusual.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Crystal Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys