All of our team members are fully vaccinated. We will wear a mask if we need to enter your home.
Recognized Excellence - Lino and Tulio the siding crew did an awesome job! Very courteous and highly skilled in their work.
Additional Comments - Jason is extremely professional and provided the factual timeline as to when the work would start and would finish. I'm well satisfied with crystal exterior and would definitely hire them in the future for any projects. Definitely would recommend them to anyone.
I have been using Crystal Exteriors for a couple of decades for various home projects and have recommended them to many of my friends and neighbors. I feel very comfortable to continue to tell friends who are looking for a company that they can trust to do a good job.
Recognized Excellence - I normally communicate with Edgar, the owner. He proves himself to be a businessman who stands behind his professional ethics, and promises.
I am very impressed with Mr. Edgar Li. He's a consummate professional; fair and honest in his business dealings with me. Based on this I would normally give a 5 star rating. However, I am not happy with the gutters that were installed. I thought if I gave it time, things would improve, but they haven't.
Good quality. They did what they said they would.
Areas Of Satisfaction - The price was good and fair compared to other bids we received.
I hope to have another home project so I can use Crystal Exteriors again. They were friendly, reasonably priced, arrived on time and finished in the stated time. I would highly recommend them.
Areas For Improvement - None. I have used them for multiple projects and they continue to surpass expectations.
Crystal Exteriors did a fantastic job. I would highly recommend for anyone considering siding, door or roofing/gutter replacement!
Excellent work and honest recommendations.
Areas Of Satisfaction - Did exactly what I wanted even though it was unusual.
Recognized Excellence - I would like to recognize the crew did a nice job, they were timely and clean.
I’ve hired Crystal Exteriors for door and window replacements, new shingles, and siding. If they did anything else I needed done, I’d hire them for that too.
We were very satisfied with the work done on our home (all exterior doors replaced). Edgar was very knowledgeable and made suggestions regarding the types of doors and the installation. The crew came when scheduled, did a professional job, worked steadily until the project was done and did a meticulous cleanup afterwards. We recommended Crystal Exteriors to neighbors and would contact them again for future work. OBTW, it is 19 degrees out and the doors are tight as a drum, no more drafts!
Crystal Exteriors replaced our roof, siding, gutters, shutters and a few windows last year. It was a pleasure to work with them. They were committed to making sure that we were happy and the job was done right.
So happy to have Crystal Exteriors replace our broken sliding glass patio door. They were prompt in getting us an estimate and even more so in getting a custom sized door manufactured and installed. Trim work was excellent to blend into existing room/exterior.
Jamie and crew did a fabulous job installing a six foot patio door. They were meticulous, clean and resolved a potential problem with a bit of ingenuity and skill.
Areas Of Satisfaction - professionalism and knew the materials they were working with
We enthusiastically recommend this hardworking team. To start, Edgar Li's and Jason Lim's attention to detail, clear and patient explanations and fair pricing impressed us. We live in VA and were at first inclined to go with a VA contractor more out of habit than anything. We saw a very positive review for Crystal on Nextdoor and contacted them as well as two others. Crystal Exteriors stood out for their knowledge (well-explained opinions and observations based on facts and experience) and timely and clear communication and pricing breakdown via email, phone calls and safe-outdoor visits as we navigated the proposal details. They replaced the roof (flat roof (50 years old) and slanting roof (25 yrs old)), siding (original), and windows (single pane original) on our 1950 brick rambler. The workers kept the area clean and answered all questions and concerns, particularly Jamie who oversaw the siding and windows installation. A remarkable transformation not only on the look but on the very real energy savings.
Recognized Excellence - Jamie and Jason and Edgar
Areas For Improvement - They worked all over the house, in a number of projects and all were completed fully and professionally.
Additional Comments - This was the most positive contracting experience we've ever had.
I have already recommended the company to several neighbors when they asked who did my doors last year. Crystal Exteriors is the gold standard for contractors - not just in their workmanship and the quality of their products but also their customer service. I tend to ask a lot of questions about house projects but never once have they failed to answer me or dismissed my questions.
Crystal Exteriors does a first rate job. Our houses construction results in many "oddities". In our 3 projects with this company, they have always handled them well and never charged us extra. I really appreciate the attention to detail that starts with the quote and goes all the way through completion of the project. They answer all my questions and never try to "wave their hands" and gloss over details. They never upsell, but I always feel like I am getting a quality product.
Areas Of Satisfaction - dealt with the oddities of our house construction well. Dealt with problems in how the handles of our door and storm door interacted in creative ways that solved the problem with minimal delay
Areas Of Satisfaction - Very satisfied with the excellent work
Areas Of Satisfaction - Quality of workmanship was very good
Schedule - Door wasn't ready for the first scheduled day.
Areas Of Satisfaction - excellent workmanship and professionalism.
Areas For Improvement - None. Experience was exceptional
Additional Comments - Working with Mr. Li and his installation crew was a 5+ experience. They replaced our entry door and our experience with Crystal Exteriors was truly extraordinary. Good customer service is hard to find these days. Excellent customer service is rare. From the start Mr. Li was patient and listened intently to what we were looking for. We selected the Provia entry door and it was the best decision to go with both Provia and Crystal Exteriors. It did take awhile for the door to arrive which was totally expected due to COVID-19. Installation day was terrific! The crew was respectful, knowledgable and left the work site impeccably clean once they finished the job. I highly highly recommend Crystal Exteriors!
Areas Of Satisfaction - Quality is excellent
Edgar Li came out to my house to give me an estimate. He was very helpful in answering any questions I had. Once I decided to go with Crystal Exteriors for my new windows, Edgar followed up promptly and the communication and professionalism were great throughout the installation process. The team lead and the rest of the team who did the actual window installation were fast, detail oriented, and did an excellent job.
Areas Of Satisfaction - Great attention to detail. The team lead and the rest of the team did a great job.
Schedule - They experienced some delays due to Covid, but it was beyond their control.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Crystal Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys