About this company
Criner Remodeling
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History
Criner Remodeling was founded by Robert Criner in 1977. Robert began his remodeling career in 1972 while still in high school as a helper for a small, local general contractor. He later moved to a more professional and established firm as a foreman. At the age of 21, Robert decided to go into business for himself and he founded Criner Construction Company. He began his business as a one-man operation, soliciting business in the evening and completing the jobs during the day.
With experience, he hired a couple of part-time people and trained them. In 1985 he incorporated the company which became Criner Remodeling. Over time the company has grown to 14 full-time employees who successfully focus exclusively on residential remodeling.
Why Choose Criner Remodeling?
Criner Remodeling has over 39 years of experience in residential remodeling. This experience is available to you when you are ready to design and build your next addition, sunroom, kitchen, or bath. Robert Criner has said, "I don't want to be the biggest, but simply the best." To that end, Criner Remodeling invests heavily in its employees, giving them the best training available. Over time, this has resulted in over 100 local and national awards.
Winner of 7 awards at the 2015 Peninsula Remodelers Council Showcase Awards, including Grand Awards in Best Extensive Remodel, Best Kitchen, Best Residential Interior, and Best Small Job.
The Nation's 1st Certified Graduate Remodeler
Robert Criner was the first remodeler in the nation to be certified by the National Association of Home Builders (NAHB) Remodelers Council. The Certified Graduate Remodeler (CGR) Program ensures that a remodeler has fulfilled specific educational requirements, and subscribes to a Code of Ethics based upon professional workmanship and customer satisfaction.
The Nation's 1st Graduate Master Remodelor
The Graduate Master Remodeler allows CGRs to attain further recognition for educational excellence and longevity in the remodeling industry. In 2008, Robert Criner became the nation's first Graduate Master Remodeler.
Class-A Licensed Contractor
Criner Remodeling is a Class A licensed contractor with over thirty years of experience. A Class A contractor is required to have at least five years of experience and can perform any size project. A Class B contractor on the other hand is required at least three years of experience and can only perform projects below $70,000. A Class C contractor is only required to have two years of experience and must perform projects under $7,500.
Contractors have to be licensed in both the state they're established in and the cities they perform work in. Criner Remodeling is licensed in Virginia and all the Peninsula's municipalities giving the company the authority to perform legitimately.
EPA Lead-Safe Certified Firm
Lead can be found in the paint of homes built before 1978 and can be very dangerous to our health, especially our children's health. Criner Remodeling is a contractor that is lead-safe certified as required by the Environmental Protection Agency (EPA). The company is certified and trained to follow specific work practices to prevent lead contamination.
Certified Aging-in-Place Specialist
The Certified Aging-In-Place Specialist (CAPS) designation identifies remodelers that have been trained to help retirees and older adults remain in their homes safely, independently and comfortably, regardless of ability level, and continue to live their live in a familiar environment throughout their maturing years. In 2005, both Robert Criner (president) and Terry Thomas (estimator and production manager) attained this designation.
Recipient of the National Master Design Award
The Qualified Remodeler Master Design Awards competition is held to recognize remodelers for outstanding project design and construction. In 2009, Criner Remodeling received the National Master Design Award for its exceptional project design and construction.
Four Time Remodeler of the Year
Robert Criner is the only four-time recipient of the prestigious Remodelor of the Year award from the Peninsula Remodelors Council.
Robert Criner Selected as One of The Big 50 Remodelers in the Nation
The Nation's largest remodeling trade publication, Remodeling Magazine, selected Robert Criner, President of Criner Remodeling, as one of its Big 50 for excellence in design, business, and management.
Certified Graduate Builder
The Certified Graduate Builder (CGB) is an exclusive professional designation designed to emphasize business and project management skills as the keys to a professional building operation. Robert Criner has successfully met the prescribed standards of practice and experience, completed a comprehensive education curriculum and pledged to uphold the program's code of ethics.
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Types of work
GuildQuality surveys
Badges
Photos 228
Customer satisfaction
Of 269 customers surveyed, 248 respondedReviews 183
Of 248 respondents, 183 left a reviewRecent reviews
Mary
They're professional, efficient, and have quality products.
Leah T.
From the initial meeting when we made the decision to go with Criner we knew we were in good hands. They walked us through the process and kept us well informed during the process. True professionals
Mary W.
Criner Remodeling is a company that designs spaces that exude excellence and beauty. Each time I enter my new kitchen, I get a dopamine boost. My kitchen now has a wow factor that has made my home a haven.
Customer in Hampton, VA
They're expert, professional, and do exactly what they say they will do.
Leslie B.
Criner exceeded all our expectations, from the initial contact, through government hoops, to the end of project follow-up. They covered every aspect of the process, leading us step by step with expertise and good humor. Each Criner Associate really listened and then, REMEMBERED! They are professional. They always kept us apprised of the process. We wasted $3,000 on an Architect's design, only to have Criner supply a much better plan as part of their overall package. And their work was impeccable.
Additional comments
Employees Professionalism
Employees Professionalism - Each and every Criner Associate is stellar. We could not ask for better people. We came to regard each one as friends as well as providers of a service. We miss the interaction with Tony, Rich, Sarah, Paul, and especially Doug. When someone comes into your home everyday for months, it's kinds like a new roommate. Doug kept a perfect balance of being invisible until we needed communication. And then his responsiveness was total. He and Tony both cared, cared very much, about their work. Their pride of craftsmanship is evident in every detail.
Areas Of Satisfaction
Areas Of Satisfaction - Every single aspect exceeded our expectations In particular, Sarah's help was crucial and I did not expect such personal attention to the smaller, more personal choices.
Why Us?
Why Us? - Paul. His character and demeanor instilled immediate trust. And he let us know that he would stay involved after the contract was signed. The Company's business plan - only taking on 5 jobs at a time, Not starting until all was ready. Providing prospects with a 5 page list of every local person they had worked for. We could see if anyone we knew had used them and get an unbiased report of their satisfaction. Only a Company that is proud of what they do would provide that. The Company's history, its character, Sense of Family and Community Being invited to their annual company picnic - we felt happy to be amongst everyone connected to Criner. They made us feel optimistic about our local community and its future
Evonne D.
Paul and Sarah, from the initial meeting, you two were very friendly, professional and made us feel at ease.
Kevin G.
Criner was amazing to work with on the remodel of our kitchen! They were professional and took the time to really understand our needs/wants with an upgrade. So many decisions to make and the team was great at assisting with everything! Sarah was fantastic, she could listen to our needs/wants all the time, she even listened when we didn't know what we needed! We couldn't have designed our dream kitchen on our own without her!
Andy L.
Excellent workmanship and attention to detail. Personalized at every step.
Jim R.
I would definitely recommend Criner remodeling to friends. Their work was excellent from the design of the project to the assistance in help of selection of products to the craftsmanship of carpenters and contractors. They were sure to make us happy and comfortable.
Kay W.
I would definitely recommend Criner Remodeling to a friend. Their professionalism was exceptional from the planning of my kitchen remodel with Mr. Paul Criner, Designer and Ms Sarah Przybl, Interior Designer (their patients are amazing) throughout the project with Mr Rich Padilla, Production Manager and Mr Bryan Robertson, Carpenter. Their entire staff and trade contractors were always courteous, polite and respectful. Bryan kept my husband and I informed daily on what to expect or on any changes that needed to be made. Their workmanship and customer service is outstanding.
I am very pleased with my kitchen remodel and highly recommend Criner Remodeling.
George W.
With all that has happened in the last few years, we couldn’t have been happier with the concern and honesty of the Criner company. They kept us in the know of health, supply issues etc.
Amanda W.
Overall we were very pleased with our experience with Criner Remodeling. We will definitely recommend Criner to our friends and neighbors. We love our new kitchen and are very pleased with the finished product!
Johnston
We interviewed 3 contractors for our remodel and can not imagine having selected anyone else. At that first interview, Paul and his colleague really took their time listening to our needs and reviewing the property - they went up to the attic 3 times! Their process of putting in the time to plan properly up front made perfect sense to us. When overwhelmed by the cost of the project, Paul took the time to explain in writing, what was involved to make our vision a reality. He also helped us figure out ways to reduce the scope of the project and some of the cost.
Martha G.
It would depend entirely on the needs of the friend. Criner is expensive and someone who has the knowledge and expertise to make his or her own decisions about appliances, fixtures, finishes, etc. might not need the services Criner provides. Would recommend Criner only for someone who isn't comfortable making those decisions and would like careful hand-holding all the way. Would also point out that Criner's scheduling was impeccable--no long delays before the next subcontractor did his bit. If that was important, it would be a good reason to choose Criner.
Customer in Hampton, VA
The high quality of Criner Remodeling's workmanship and communication made our first remodeling experience a positive one, and we look forward to hiring Criner Remodeling again for other projects. The work site was kept very clean, and the personnel were all communicative and easy to work with. They addressed structural and wiring issues that came up with expertise. Everything was done with professionalism.
Catherine J.
Excellent workmanship! This was my second project. A third will begin soon.
Michael M.
This is the second remodeling project that we have employed Criner Remodeling. Like the first, on this project Criner exceeded our expectation. Paul Criner and his staff put together a comprehensive plan to address the infrastructure issues and 'nice to have' desires for our new home. Rich Padilla as Production Manager and Alex Hill as Project Manager, flawlessly executed the plan. They met the established timelines, and each day left the work site (our house) clean and orderly. In addition, they addressed emerging issues with solid recommendations, and timely execution. The routine (daily) communications with the team was excellent. No surprises. At the conclusion of the project, the Criner team conducted a walk-through with us to insure we were satisfied with all their efforts. We will engage Criner for any future remodeling project that we may have!
Susan G.
Incredible attention to detail and option provided in the planning and design for our project. Expert craftsmen who did prompt, professional work while on site. They were incredibly respectful of our home and became one of our family over the course of time that they spent completing the project!
Ashby K.
I am return customer and am very impressed with the quality of work, the attention to detail, and the expertise of their employees. I appreciated Alex and Rich and hope that I can work with both of them again!
Pam D.
Top notch remodeler. Great attention to detail. Every person we came into contact with was friendly, professional, and skilled. The planning process was careful and no detail was left to chance, so there were no "oops" moments during construction. Our finished deck and porch are now our favorite parts of our house.
Catherine J.
Absolutely!
Angelia C.
Criner Remodeling takes very good care of their customers. They are extremely courteous and professional. They work I received looked just like the picture I was shown.
David B.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The finished bathroom exceeded all expectations,
Alan W.
The personnel who work for Criner Remodeling were courteous and professional. The workers showed up on time daily and completed all scheduled task, baring, weather. I am extremely satisfied with the final product, and I will definitely use them again for my next major home remodel project 5 Stars.
Response
James F.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied and exceptionally pleased with all areas of our experience.
GuildQuality
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