Criner Remodeling
Customer feedback report for

Criner Remodeling

Criner Remodeling

History Show more


Criner Remodeling was founded by Robert Criner in 1977. Robert began his remodeling career in 1972 while still in high school as a helper for a small, local general contractor. He later moved to a more professional and established firm as a foreman. At the age of 21, Robert decided to go into business for himself and he founded Criner Construction Company. He began his business as a one-man operation, soliciting business in the evening and completing the jobs during the day.

With experience, he hired a couple of part-time people and trained them. In 1985 he incorporated the company which became Criner Remodeling. Over time the company has grown to 14 full-time employees who successfully focus exclusively on residential remodeling.

Why Choose Criner Remodeling?

Criner Remodeling has over 39 years of experience in residential remodeling. This experience is available to you when you are ready to design and build your next addition, sunroom, kitchen, or bath. Robert Criner has said, "I don't want to be the biggest, but simply the best." To that end, Criner Remodeling invests heavily in its employees, giving them the best training available. Over time, this has resulted in over 100 local and national awards.

Winner of 7 awards at the 2015 Peninsula Remodelers Council Showcase Awards, including Grand Awards in Best Extensive Remodel, Best Kitchen, Best Residential Interior, and Best Small Job.

The Nation's 1st Certified Graduate Remodeler

Robert Criner was the first remodeler in the nation to be certified by the National Association of Home Builders (NAHB) Remodelers Council. The Certified Graduate Remodeler (CGR) Program ensures that a remodeler has fulfilled specific educational requirements, and subscribes to a Code of Ethics based upon professional workmanship and customer satisfaction.

The Nation's 1st Graduate Master Remodelor

The Graduate Master Remodeler allows CGRs to attain further recognition for educational excellence and longevity in the remodeling industry. In 2008, Robert Criner became the nation's first Graduate Master Remodeler.

Class-A Licensed Contractor

Criner Remodeling is a Class A licensed contractor with over thirty years of experience. A Class A contractor is required to have at least five years of experience and can perform any size project. A Class B contractor on the other hand is required at least three years of experience and can only perform projects below $70,000. A Class C contractor is only required to have two years of experience and must perform projects under $7,500.

Contractors have to be licensed in both the state they're established in and the cities they perform work in. Criner Remodeling is licensed in Virginia and all the Peninsula's municipalities giving the company the authority to perform legitimately.

EPA Lead-Safe Certified Firm

Lead can be found in the paint of homes built before 1978 and can be very dangerous to our health, especially our children's health. Criner Remodeling is a contractor that is lead-safe certified as required by the Environmental Protection Agency (EPA). The company is certified and trained to follow specific work practices to prevent lead contamination.

Certified Aging-in-Place Specialist

The Certified Aging-In-Place Specialist (CAPS) designation identifies remodelers that have been trained to help retirees and older adults remain in their homes safely, independently and comfortably, regardless of ability level, and continue to live their live in a familiar environment throughout their maturing years. In 2005, both Robert Criner (president) and Terry Thomas (estimator and production manager) attained this designation.

Recipient of the National Master Design Award

The Qualified Remodeler Master Design Awards competition is held to recognize remodelers for outstanding project design and construction. In 2009, Criner Remodeling received the National Master Design Award for its exceptional project design and construction.

Four Time Remodeler of the Year

Robert Criner is the only four-time recipient of the prestigious Remodelor of the Year award from the Peninsula Remodelors Council.

Robert Criner Selected as One of The Big 50 Remodelers in the Nation

The Nation's largest remodeling trade publication, Remodeling Magazine, selected Robert Criner, President of Criner Remodeling, as one of its Big 50 for excellence in design, business, and management.

Certified Graduate Builder

The Certified Graduate Builder (CGB) is an exclusive professional designation designed to emphasize business and project management skills as the keys to a professional building operation. Robert Criner has successfully met the prescribed standards of practice and experience, completed a comprehensive education curriculum and pledged to uphold the program's code of ethics.


Types of work

Design build remodel 112
Bathroom remodeling 101
Kitchen remodeling 97
Additions 75
Carpentry 22
Interior painting 18
Deck building & maintenance 15
Siding 12
Exterior remodel 8
Doors 7
Bath renovation 7
Window & door replacement 7
Master bathroom 6
Faucets & fixtures 6
Electricians 6
Exterior trim 6
Exterior upgrades 6
Cabinets - custom 5
Covered porch 5
Home remodeling 5
Vanity 4
Closet & garage organizers 4
Exterior painting 4
Countertops & stone - custom 4
Porch 4
Flooring 4
Renovations 4
Garage 3
Handyman services 3
Commercial construction 3
Roof repair 3
Roofers 3
Windows 3
Vinyl siding 2
Laundry 2
Stairway 2
Trim 2
Interior design & decorating 2
Drywall 2
Bedroom remodel 2
Concrete - driveways, sidewalks & patios 1
Chimneys & fireplaces 1
Tankless water heater 1
Fiber cement siding 1
Outdoor kitchens & living spaces 1
Replacement roof 1
Kitchen & bathroom remodeling 1
Bathroom Conversion 1
Water damage & mold remediation 1
Pool house remodel 1
Patio covers & pergolas 1
Insulation 1
Custom home 1
Air conditioning, heating & ventilation (HVAC) 1
Alterations 1
Wood flooring 1
Carpet 1
Air conditioning & heating 1
Energy efficiency upgrades 1
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GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more
GuildMember since 2010
Guildmember since 2010
Guildmaster with Highest Distinction Award Winner
Guildmaster Award Winner 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023 with Highest Distinction
Feedback Milestone
20 Consecutive Great Reviews 2024
Feedback Milestone
20 Consecutive Great Reviews 2023
Feedback Milestone
10 Consecutive Great Reviews 2022
Feedback Milestone
20 Consecutive Great Reviews 2019
Feedback Milestone
20 Consecutive Great Reviews 2018
Feedback Milestone
20 Consecutive Great Reviews 2017
Feedback Milestone
20 Consecutive Great Reviews 2016
Feedback Milestone
10 Consecutive Great Reviews 2015
Feedback Milestone
20 Consecutive Great Reviews 2014
Feedback Milestone
20 Consecutive Great Reviews 2013
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Of 276 customers surveyed, 253 responded
Criner Remodeling had the necessary expertise to manage my project.
Employees & Subcontractors
The employees and subcontractors of Criner Remodeling are professional and courteous.
I trust Criner Remodeling to follow through on commitments.
Employees Professionalism
The employees of Criner Remodeling are professional and courteous.
Professional & Organized
Criner Remodeling was professional and organized.
Construction Quality
I am satisfied with the quality of materials and workmanship.
Clean & Safe
The job site is kept clean and safe.
Problem Resolution
Criner Remodeling effectively addressed and resolved problems.
Criner Remodeling completed the punchlist in a timely manner.
Trade Contractor Professionalism
The trade contractors of Criner Remodeling are professional and courteous.
Worked Within Contractual Budget
Criner Remodeling worked within the budget established by the contract.
Criner Remodeling communicated with me effectively.
I received a fair value for my money.
Likely To Recommend
I am likely to recommend Criner Remodeling to a friend.
Criner Remodeling adhered to our agreed upon schedule.

Of 276 customers surveyed, 253 responded What does this data mean?
All project locations are approximate
Of 253 respondents, 188 left a review
153 of 155 would recommend
No rating
How are reviews verified?

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Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of Criner Remodeling using our impartial third party survey process. To learn more about GuildQuality and our survey process visit

Criner Remodeling

11836 Fishing Point Dr. Suite 100,
Newport News, VA (757) 868-6200