I would definitely recommend Criner Remodeling to a friend. Their professionalism was exceptional from the planning of my kitchen remodel with Mr. Paul Criner, Designer and Ms Sarah Przybl, Interior Designer (their patients are amazing) throughout the project with Mr Rich Padilla, Production Manager and Mr Bryan Robertson, Carpenter. Their entire staff and trade contractors were always courteous, polite and respectful. Bryan kept my husband and I informed daily on what to expect or on any changes that needed to be made. Their workmanship and customer service is outstanding.
I am very pleased with my kitchen remodel and highly recommend Criner Remodeling.
With all that has happened in the last few years, we couldn’t have been happier with the concern and honesty of the Criner company. They kept us in the know of health, supply issues etc.
Overall we were very pleased with our experience with Criner Remodeling. We will definitely recommend Criner to our friends and neighbors. We love our new kitchen and are very pleased with the finished product!
We interviewed 3 contractors for our remodel and can not imagine having selected anyone else. At that first interview, Paul and his colleague really took their time listening to our needs and reviewing the property - they went up to the attic 3 times! Their process of putting in the time to plan properly up front made perfect sense to us. When overwhelmed by the cost of the project, Paul took the time to explain in writing, what was involved to make our vision a reality. He also helped us figure out ways to reduce the scope of the project and some of the cost.
It would depend entirely on the needs of the friend. Criner is expensive and someone who has the knowledge and expertise to make his or her own decisions about appliances, fixtures, finishes, etc. might not need the services Criner provides. Would recommend Criner only for someone who isn't comfortable making those decisions and would like careful hand-holding all the way. Would also point out that Criner's scheduling was impeccable--no long delays before the next subcontractor did his bit. If that was important, it would be a good reason to choose Criner.
The high quality of Criner Remodeling's workmanship and communication made our first remodeling experience a positive one, and we look forward to hiring Criner Remodeling again for other projects. The work site was kept very clean, and the personnel were all communicative and easy to work with. They addressed structural and wiring issues that came up with expertise. Everything was done with professionalism.
Excellent workmanship! This was my second project. A third will begin soon.
This is the second remodeling project that we have employed Criner Remodeling. Like the first, on this project Criner exceeded our expectation. Paul Criner and his staff put together a comprehensive plan to address the infrastructure issues and 'nice to have' desires for our new home. Rich Padilla as Production Manager and Alex Hill as Project Manager, flawlessly executed the plan. They met the established timelines, and each day left the work site (our house) clean and orderly. In addition, they addressed emerging issues with solid recommendations, and timely execution. The routine (daily) communications with the team was excellent. No surprises. At the conclusion of the project, the Criner team conducted a walk-through with us to insure we were satisfied with all their efforts. We will engage Criner for any future remodeling project that we may have!
Incredible attention to detail and option provided in the planning and design for our project. Expert craftsmen who did prompt, professional work while on site. They were incredibly respectful of our home and became one of our family over the course of time that they spent completing the project!
I am return customer and am very impressed with the quality of work, the attention to detail, and the expertise of their employees. I appreciated Alex and Rich and hope that I can work with both of them again!
Top notch remodeler. Great attention to detail. Every person we came into contact with was friendly, professional, and skilled. The planning process was careful and no detail was left to chance, so there were no "oops" moments during construction. Our finished deck and porch are now our favorite parts of our house.
Criner Remodeling takes very good care of their customers. They are extremely courteous and professional. They work I received looked just like the picture I was shown.
Areas Of Satisfaction - The finished bathroom exceeded all expectations,
The personnel who work for Criner Remodeling were courteous and professional. The workers showed up on time daily and completed all scheduled task, baring, weather. I am extremely satisfied with the final product, and I will definitely use them again for my next major home remodel project 5 Stars.
Areas Of Satisfaction - I was satisfied and exceptionally pleased with all areas of our experience.
Criner Remodeling was great and listened to all of our concerns. They never left the site to go and start other projects. They stayed until they finished our project which made the project final that much closer. Our project took about 6 weeks and we are very pleased.
Quality...craftsmanship, communication, and service. I was concerned the size of our project would prevent us from changing directions or contractors. The Criner staff, especially Ben Rooker, alleviated much of our concern by keeping us updated and asking questions...we definitely felt involved in the entire process. The craftsmanship and attention to detail showed us we chose the right contractor AND they were committed to making our project a succcess. The bottom line is we are extremely happy with the outcome and this experience falls in the category of "you get what you pay for". Thank you Criner Remodeling.
Additional Comments - We have worked with Robert Criner and his team numerous times over more than 20 years. His company has always delivered superior products and services!
Why Us? - He can get the job completed to my satisfaction.
Additional Comments - Would highly recommend Criner Remodeling to anyone considering a home remodeling project.
The design team at Criner Remodeling listened to our ideas and wishes for the remodeled space and presented several designs for review with several pricing options. We asked for a complicated mechanical installation and their subcontractors designed the perfect solution. We are thrilled with the results. It's like having a new house, or at least part of one!Thank you!
Have used Criner on a number of projects and have always been satisfied with their work.
Review - Have used Criner on a number of projects and have always been satisfied with their work.
We are very happy with each area of the project. The performance of your employees was excellent, very proficient.
We had a very large project completed in 2011 by Criner Remodeling and a much smaller one completed in February 2018. We were very satisfied both times and are currently in the design phase for a third project.
Review - We had a very large project completed in 2011 by Criner Remodeling and a much smaller one completed in February 2018. We were very satisfied both times and are currently in the design phase for a third project.
We chose Criner from having experience with them in other projects they have done for us. We have been very pleased with their workmen and craftsmanship.
Why Us? - Our first experience with Criner was in 2009. At that time we were impressed by their knowledge, skills, quality of work, and pride in their accomplishments. They did another project for us in 2015. These experiences gave us a solid feeling of trust. We felt everyone we worked with had a good combination of candor, friendliness, and professionalism. The men on the work crew seemed to like each other so there was air of congeniality on a daily basis.
Criner Remodeling was wonderful to work with! They actually finished earlier than anticipated, yet the work was not compromised at all. The workers were professional and courteous. Follow up after the work was completed was timely. The quality of work is great.
Outstanding remodeling company. You can bargain shop or you can get the remodel you want. Call Criner and get it done right.
The Criner Remodeling Team worked well with our family and they were very professional at all times.
Very pleased with Criner Remodeling, will absolutely look to them for future projects. Professional, courteous.. the best!
Outstanding remodeling contractor! The lead carpenter did an outstanding job of keeping the customer informed. I would recommend them to anybody.
Review - Outstanding remodeling contractor! The lead carpenter did an outstanding job of keeping the customer informed. I would recommend them to anybody.
We are very happy for each area of the project. The performance of your employees was excellent, very proficient.
We have always had a good experience working with Criner Remodeling. They are knowledgeable, easy to talk to, and have a very high work ethic.They have very creative ideas and the final project always looks spectacular.
I would recommend Criner for any work you have at your home. They are very professional and courteous and a great company to work with.
Criner craftsmen are courteous and handle themselves professionally. The quality of work is excellent.
Criner is more expensive than the competition but the quality of work and the fact they always have a supervisor on sight for their subs make it cost effective.
Don't call anybody else! Just call Criner!
I was extremely impressed by them.
Criner Remodeling is one of the best contractors I have ever worked with!
This is the second project Criner Remodeling completed for us and we were !00% satisfied with the results.
This was our second experience with Criner Remodeling covering many different areas of the house. That probably should be an indicator on its own. An intelligently conceived process executed by totally competent and motivated people leads to end results that are both expected and rewarding at the same time. Throughout the activity there were hardly any surprises encountered because detailed planning and foresight had either mitigated them dramatically or avoided them entirely. With those results coupled to the special people involved in creating them, the entire experience was was significantly memorable.
Criner Remodeling was professional in their completion of my project. They pay close attention to detail. The staff is courteous and friendly. I never had to worry about them being in our home. The work site was kept as clean as possible. I am very satisfied with the work done by Criner Remodeling.
Before we started the job and had so many issues I did tell friends who heard Criner was very expensive compared to others I felt it was worth it because their processes will ensure the job goes smoothly and stays on schedule. Final quality was very good and Ebony, Doug and Michael were great to work with but given the issues it will be difficult to make my case that the extra cost was worth it. Especially after Criner essentially taking the position that it was our fault for choosing the fixtures Criner suggested that didn't pass inspection and had to be replaced.
Criner Remodeling was not only professional, but had an attention to detail that was very impressive. Once the jobs were complete, I did not have to do one bit of cleaning before enjoying the results.
I love my new kitchen/dining area.
I couldn't be happier with Criner. I knew I wanted to redo our kitchen, but I didn't have much of a sense of what to do beyond that. From start to finish, the staff was professional, friendly, skillful, and easy to work with. The designer, Ebony, was knowledgeable and extremely patient. She let us guide the process as much as we wanted to, but she also got to know our style and made appropriate recommendations to help us along when we were stuck. We felt comfortable enough with the team to leave town for two weeks in the middle of the project (which was great for our sanity and allowed them to work without us being in the way). I really felt like the entire staff and work crew treated our house and our project like it was their own--if they thought something didn't look quite right or work quite right, they just fixed it--and in some cases we would have had no idea if they hadn't told us what was wrong. We had very little on our punch list at the end, because they found and fixed most of the problems themselves. Anything that added to the cost was discussed and agreed upon in advance of any work being done. I am delighted with the finished result. I will call Criner without hesitation if/when we decide to do another home improvement job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Criner Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys