We are pleased with the outcome of our remodel. It has provided us with a more logical use of our space at home. The project was completed in a timely manner and we are happy with the quality of the work. Someone from Criner communicated at every point in the project and it was completed within our original estimate.
They're professional, efficient, and have quality products.
From the initial meeting when we made the decision to go with Criner we knew we were in good hands. They walked us through the process and kept us well informed during the process. True professionals
Criner Remodeling is a company that designs spaces that exude excellence and beauty. Each time I enter my new kitchen, I get a dopamine boost. My kitchen now has a wow factor that has made my home a haven.
They're expert, professional, and do exactly what they say they will do.
Criner exceeded all our expectations, from the initial contact, through government hoops, to the end of project follow-up. They covered every aspect of the process, leading us step by step with expertise and good humor. Each Criner Associate really listened and then, REMEMBERED! They are professional. They always kept us apprised of the process. We wasted $3,000 on an Architect's design, only to have Criner supply a much better plan as part of their overall package. And their work was impeccable.
Employees Professionalism - Each and every Criner Associate is stellar. We could not ask for better people. We came to regard each one as friends as well as providers of a service. We miss the interaction with Tony, Rich, Sarah, Paul, and especially Doug. When someone comes into your home everyday for months, it's kinds like a new roommate. Doug kept a perfect balance of being invisible until we needed communication. And then his responsiveness was total. He and Tony both cared, cared very much, about their work. Their pride of craftsmanship is evident in every detail.
Areas Of Satisfaction - Every single aspect exceeded our expectations In particular, Sarah's help was crucial and I did not expect such personal attention to the smaller, more personal choices.
Why Us? - Paul. His character and demeanor instilled immediate trust. And he let us know that he would stay involved after the contract was signed. The Company's business plan - only taking on 5 jobs at a time, Not starting until all was ready. Providing prospects with a 5 page list of every local person they had worked for. We could see if anyone we knew had used them and get an unbiased report of their satisfaction. Only a Company that is proud of what they do would provide that. The Company's history, its character, Sense of Family and Community Being invited to their annual company picnic - we felt happy to be amongst everyone connected to Criner. They made us feel optimistic about our local community and its future
Paul and Sarah, from the initial meeting, you two were very friendly, professional and made us feel at ease.
Criner was amazing to work with on the remodel of our kitchen! They were professional and took the time to really understand our needs/wants with an upgrade. So many decisions to make and the team was great at assisting with everything! Sarah was fantastic, she could listen to our needs/wants all the time, she even listened when we didn't know what we needed! We couldn't have designed our dream kitchen on our own without her!
Excellent workmanship and attention to detail. Personalized at every step.
I would definitely recommend Criner remodeling to friends. Their work was excellent from the design of the project to the assistance in help of selection of products to the craftsmanship of carpenters and contractors. They were sure to make us happy and comfortable.
I would definitely recommend Criner Remodeling to a friend. Their professionalism was exceptional from the planning of my kitchen remodel with Mr. Paul Criner, Designer and Ms Sarah Przybl, Interior Designer (their patients are amazing) throughout the project with Mr Rich Padilla, Production Manager and Mr Bryan Robertson, Carpenter. Their entire staff and trade contractors were always courteous, polite and respectful. Bryan kept my husband and I informed daily on what to expect or on any changes that needed to be made. Their workmanship and customer service is outstanding.
I am very pleased with my kitchen remodel and highly recommend Criner Remodeling.
With all that has happened in the last few years, we couldn’t have been happier with the concern and honesty of the Criner company. They kept us in the know of health, supply issues etc.
Overall we were very pleased with our experience with Criner Remodeling. We will definitely recommend Criner to our friends and neighbors. We love our new kitchen and are very pleased with the finished product!
We interviewed 3 contractors for our remodel and can not imagine having selected anyone else. At that first interview, Paul and his colleague really took their time listening to our needs and reviewing the property - they went up to the attic 3 times! Their process of putting in the time to plan properly up front made perfect sense to us. When overwhelmed by the cost of the project, Paul took the time to explain in writing, what was involved to make our vision a reality. He also helped us figure out ways to reduce the scope of the project and some of the cost.
It would depend entirely on the needs of the friend. Criner is expensive and someone who has the knowledge and expertise to make his or her own decisions about appliances, fixtures, finishes, etc. might not need the services Criner provides. Would recommend Criner only for someone who isn't comfortable making those decisions and would like careful hand-holding all the way. Would also point out that Criner's scheduling was impeccable--no long delays before the next subcontractor did his bit. If that was important, it would be a good reason to choose Criner.
The high quality of Criner Remodeling's workmanship and communication made our first remodeling experience a positive one, and we look forward to hiring Criner Remodeling again for other projects. The work site was kept very clean, and the personnel were all communicative and easy to work with. They addressed structural and wiring issues that came up with expertise. Everything was done with professionalism.
Excellent workmanship! This was my second project. A third will begin soon.
This is the second remodeling project that we have employed Criner Remodeling. Like the first, on this project Criner exceeded our expectation. Paul Criner and his staff put together a comprehensive plan to address the infrastructure issues and 'nice to have' desires for our new home. Rich Padilla as Production Manager and Alex Hill as Project Manager, flawlessly executed the plan. They met the established timelines, and each day left the work site (our house) clean and orderly. In addition, they addressed emerging issues with solid recommendations, and timely execution. The routine (daily) communications with the team was excellent. No surprises. At the conclusion of the project, the Criner team conducted a walk-through with us to insure we were satisfied with all their efforts. We will engage Criner for any future remodeling project that we may have!
Incredible attention to detail and option provided in the planning and design for our project. Expert craftsmen who did prompt, professional work while on site. They were incredibly respectful of our home and became one of our family over the course of time that they spent completing the project!
I am return customer and am very impressed with the quality of work, the attention to detail, and the expertise of their employees. I appreciated Alex and Rich and hope that I can work with both of them again!
Top notch remodeler. Great attention to detail. Every person we came into contact with was friendly, professional, and skilled. The planning process was careful and no detail was left to chance, so there were no "oops" moments during construction. Our finished deck and porch are now our favorite parts of our house.
Criner Remodeling takes very good care of their customers. They are extremely courteous and professional. They work I received looked just like the picture I was shown.
Areas Of Satisfaction - The finished bathroom exceeded all expectations,
The personnel who work for Criner Remodeling were courteous and professional. The workers showed up on time daily and completed all scheduled task, baring, weather. I am extremely satisfied with the final product, and I will definitely use them again for my next major home remodel project 5 Stars.
Areas Of Satisfaction - I was satisfied and exceptionally pleased with all areas of our experience.
Criner Remodeling was great and listened to all of our concerns. They never left the site to go and start other projects. They stayed until they finished our project which made the project final that much closer. Our project took about 6 weeks and we are very pleased.
Quality...craftsmanship, communication, and service. I was concerned the size of our project would prevent us from changing directions or contractors. The Criner staff, especially Ben Rooker, alleviated much of our concern by keeping us updated and asking questions...we definitely felt involved in the entire process. The craftsmanship and attention to detail showed us we chose the right contractor AND they were committed to making our project a succcess. The bottom line is we are extremely happy with the outcome and this experience falls in the category of "you get what you pay for". Thank you Criner Remodeling.
Additional Comments - We have worked with Robert Criner and his team numerous times over more than 20 years. His company has always delivered superior products and services!
Why Us? - He can get the job completed to my satisfaction.
Additional Comments - Would highly recommend Criner Remodeling to anyone considering a home remodeling project.
The design team at Criner Remodeling listened to our ideas and wishes for the remodeled space and presented several designs for review with several pricing options. We asked for a complicated mechanical installation and their subcontractors designed the perfect solution. We are thrilled with the results. It's like having a new house, or at least part of one!Thank you!
Have used Criner on a number of projects and have always been satisfied with their work.
Review - Have used Criner on a number of projects and have always been satisfied with their work.
We are very happy with each area of the project. The performance of your employees was excellent, very proficient.
We had a very large project completed in 2011 by Criner Remodeling and a much smaller one completed in February 2018. We were very satisfied both times and are currently in the design phase for a third project.
Review - We had a very large project completed in 2011 by Criner Remodeling and a much smaller one completed in February 2018. We were very satisfied both times and are currently in the design phase for a third project.
We chose Criner from having experience with them in other projects they have done for us. We have been very pleased with their workmen and craftsmanship.
Why Us? - Our first experience with Criner was in 2009. At that time we were impressed by their knowledge, skills, quality of work, and pride in their accomplishments. They did another project for us in 2015. These experiences gave us a solid feeling of trust. We felt everyone we worked with had a good combination of candor, friendliness, and professionalism. The men on the work crew seemed to like each other so there was air of congeniality on a daily basis.
Criner Remodeling was wonderful to work with! They actually finished earlier than anticipated, yet the work was not compromised at all. The workers were professional and courteous. Follow up after the work was completed was timely. The quality of work is great.
Outstanding remodeling company. You can bargain shop or you can get the remodel you want. Call Criner and get it done right.
The Criner Remodeling Team worked well with our family and they were very professional at all times.
Very pleased with Criner Remodeling, will absolutely look to them for future projects. Professional, courteous.. the best!
Outstanding remodeling contractor! The lead carpenter did an outstanding job of keeping the customer informed. I would recommend them to anybody.
Review - Outstanding remodeling contractor! The lead carpenter did an outstanding job of keeping the customer informed. I would recommend them to anybody.
We are very happy for each area of the project. The performance of your employees was excellent, very proficient.
We have always had a good experience working with Criner Remodeling. They are knowledgeable, easy to talk to, and have a very high work ethic.They have very creative ideas and the final project always looks spectacular.
I would recommend Criner for any work you have at your home. They are very professional and courteous and a great company to work with.
Criner craftsmen are courteous and handle themselves professionally. The quality of work is excellent.
Criner is more expensive than the competition but the quality of work and the fact they always have a supervisor on sight for their subs make it cost effective.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Criner Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys