We encountered a small "hiccup" after the roof was installed. Once this was taken care of, we are happy to say that " we have the most beautiful roof, gutters and soffits that we have ever seen"!
Corey was the best!! He set the bar high for the other companies we price shopped with. Nobody else came close to Corey’s care, knowledge and communication. We were thoroughly pleased with Cochran and would recommend them to anyone!
The entire process went like clockwork. It was a great job that was wonderfully done.
Bad communication skills and prolonging the completed job.
Todd walked me through my options for replacing our roof and never tried any pushy sales tactics, which was greatly appreciated and different from the other salesmen I dealt with in this process. He was there through the whole process including checking in at the end to make sure everything was done to our satisfaction. The work crew did a great job and my new roof looks great! I'm very pleased with my choice to go with Cochran!
I am satisfied with everything.
These guys were fantastic! The sales guy, Jeff Hudnall was awesome. He made it very convenient to get all of our paperwork done and in a timely manner. He went out of his way to make his schedule work around mine. The install crew was awesome. They were fast, professional, showed up when they said they would be here, and finished ahead of schedule.
Cochran's staff was very knowledgeable and identified problems that other people had missed in the past. They gave us a top quality roof and we were very pleased with the finished product. I will definitely be calling Cochran again.
I was not pleased with the installation crew or the schedule they kept. The job went on way too long.
Just from my experience I would not but the quality of the work was good. If someone asked if they did a good job I would say yes but you better be standing over them when they are slapping the paint on.
I highly recommend Cochran Exteriors for home renovations and home improvement. They epitomize professionalism and expertise. I highly, highly recommend them. I highly recommend working with Jordan Turner, our site representative. He is not only knowledgeable but extremely well-versed in customer service and customer satisfaction. We are very satisfied with our experience with Cochran through Jordan.
They seem to be taking on more work than they can handle, and the quality was not what I expected.
Make sure you get EVERYTHING in writing, down to the smallest detail.
Make sure every item is detailed in the quote, and plan on managing them to complete all that is promised. Not the cheapest either.
Jimmy, my salesperson was very knowledgeable and did a great job.
They did a good job. The clean up was good and they were professional. I am very happy.
They were totally professional, helpful, and knowledgeable, and I would definitely recommend them to others.
They are very professional and timely. I am highly satisfied. Everything was beyond my expectations.
The sales team was very friendly and easy to work with. They checked to make sure the job was done to our satisfaction. Excellent job.
I like not feeling like I have anything to be concerned about now that they handled they job. There's always something to fret about in a home but I believe this is one thing I can leave off the list now.
Outstanding quality, superb service!
The folks that came out were very friendly, nice and easy to work with. Doing a roofing job isn't a fun experience but they made it as painless as possible.
I was very pleased with everything. Chris did a great job at explaining what options we had and the benefits of the offerings.
We had outstanding service. Their quality and professionalism surpassed our expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cochran Exteriors LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys