No communication job took way to long and gutters still off

I could have had the same type of guys install windows for $400 each window. But we used a reputable company that sold us on a warranty and great satisfaction. We are in love with our windows and the sun beaming on them keeps it cool in our home without shades/curtains. But one of our screens was tore during installation. Honestly if we would have accidentally tore a screen ourselves I'd just let it be or replace it myself. But to have our new windows just put in and find a hole in a screen was unfortunate. No one seems to want to jump on fixing that? Which shows me how fun it will be to use an actual warranty if needed later. So we will not be moving forward with your company for our front and back door which we were going to get in the spring. Amoung other windows. I also still owe your company my last payment which I wanted to pay but it only seems fair to pay when the jobs done and I still need a new screen, which by the way I was told this is a special screen that fixes itself?? Lol not sure what that was about. It's a hole bugs van get in.

The salesman was awesome. The installation crew workmanship was questionable at best.

Many quality of work concerns that are still outstanding. If resolved my value will change

sales pitch/order process is slow and too long, but otherwise we'd recommend

I asked for a breakdown of cost for the windows from my salesman and never received it after being told he would send it. It made me suspicious of what the real cost was versus the sale price I was supposed to have received.

Yes

Quality of the product and service

They had a create a "punch list" for areas on the windows that were done poorly both from the factory and from poor install that needed to be repaired. I really was not happy that these supposedly
high quality windows needed to be repaired due to poor quality control both at the factory and during install. It has taken over 2 months to get these items corrected to the way they should have been from the start. When I contacted Bob, the install manager, on day of install he was rude and extremely unprofessional so I requested to speak with his supervisor. He had Joshua Coates, Regional Operations Manager, reach out to me. He was very apologetic for the issues and reassured me these issues would be resolved to my satisfaction. He then gave me his cell number and direct email and encouraged me to contact him. He had assured me Bob would be reaching out in just a couple days to address making necessary repairs. After weeks went by and I did not hear from anyone I reached out to Joshua Coates, on multiple occasions, with no returns call or email. I also left messages for Bob on multiple occasions but received no responses. I finally called the main Champion customer service before eventually receiving a call back from Donna. She assured me that she would be making sure things were taken care of as promised. The repairs have finally been made.

First, door took months, then when delivered it was wrong( missed day off work) then they tried to cash check with different amount on check, whole thing with bank, then workers showed up( subbed out) in workout shorts and crocs, 1 worker caught on camera going thru owners belongings . Very unprofessional all the way around

Great customer service! Smart hard working installers!

The look of the glass blocks and the professional installation.

They did a great job and communicated well during the process

We had several problems that we noticed right after installation: a cracked window, screen issues and messy caulk on some of the windows. I have also noticed now that we can have the windows open that NONE of the screen frames seal to the window! You can see daylight between the screen frame and the window frame and no way to move it closer...very cheap screens. We are hoping the windows aren't as bad as the screens are...still waiting to have someone fix the initial problems.

I was been told by the salesman when I signed the contract that it would be done in 3,4 weeks. Two months later I have not heard anything from the company except for the second and third payment. I called couple times and got no answer. Finally I got it installed after 3 months.

Everyone I came in contact to was very polite, professional, courteous.

Process was easy

Great overall expereince. Easy and not sales-persony at all. Only concern is no one covers their shoes upon entering the home and walking on carpet. I have been in my home 3 years and have yet to wear shoes on the carpet leading to my second level (the first level is hardwood so I can clean that easier and quicker than the carpeted space).

Communication from the install team. Also sold us a color that was discontinued so we had to choose a new color after the date that we could cancel the purchase. I probably would have looked else were for the color we wanted.

I would recommend champion windows to anyone that needed windows in the future

To soon for this information I won't know until winter.

Waiting to see if our windows stop fogging up every time it gets humid outside during the night.

I know if I recommend Champion Windows to friend or family they won’t be disappointed.

Frank and James did a wonderful job assembling our all season room! Can’t say enough good things!!
I would like to let you know that one of the windows has ( it looks like something on the inside of the glass) … both my husband and I couldn’t get it off and looking closer, we could see it was on the inside of the double pane fixed window by the slider door… Linda Schubert

6 of seven windows are really hard to open. We have been waiting for a crew to come and remedy this. ( Windows installed two days ago)