From start to finish, Everyone that I interacted with was courteous, knowledgeable and friendly. Our project was completed ahead of schedule. We would recommend Champion to anyone.
It was a very lengthy process that took longer than expected. They started in spring and didn't complete the project until December!
I was very very disappointed. I ordered the windows on May 1 - they came in the middle of August. Unfortunately, the doors didn't fit. So they sent them back and they said they would put me first to get replacements. I called them every week on November 1. I finally got the replacements installed on December 15. I didn't get any preference. They didn't do what they said they would do.
very professional, quiet, thorough
There's a piece of wood they left showing on one of the windows that makes them look bad.
They did a good job, but it was overpriced.
Excellent service during the whole process! I definitely felt like a valued customer.
No very unprofessional. Read Google reviews they are correct.
They were fast, efficient and friendly. Beautiful job! Very happy!
The contractors and the people who handled the processing did a good job. It was done professionally and quickly.
I was satisfied with what they did. Overall, I think Champion Windows of South Bend did a swell job.
Champion Windows of South Bend did a good job. They are nice windows. We are very pleased with the windows and the installers. They were very nice.
Look good. Excellent install. Very professional.
Still haven’t gotten our last door installed 4 months after the rest of our stuff did. We have called numerous times and still have yet to receive a call back.
The men was very professional in their work.
Overall, the installers for Champion WIndows are amazing and did a great job, but management and scheduling are really poor.
Our home was severely overdue for windows and doors. The windows were original to the 60s home, and the doors were in really bad shape. The salesman helped us cut costs by showing us some of the lower costing windows and doors (which are still incredible looking). And the installers were very knowledgeable and diligent in their work - replacing all windows in just one day! From the salesman to the installers we could not have been happier with the end result. It has completely transformed our home and our lives. No more drafty winters and high utility bills! Everyone we know comments about how great they look inside and out.
I thought the windows were fantastic from start to finish. They did a great job for the quality. I was very happy.
yes I would, if communication to the home office was easier to get to, like answering the phone!!!
They were a very friendly service, they were on time and they did not leave until they got the job done. I was extremely satisfied.
I like Champion windows
Once the salesman makes the sale he is no longer a part of the process including when I had an issue with timing of installation. The phone system went down and I asked for a service rep to contact me before showing up at the home and nobody did. They just showed up. Since no one was there they just left and I had to reschedule. There were issues with that. I tried to reach out to my salesman and he never responded to me whatsoever. It took me until the end of the day to get in touch with the Ohio branch. It took a while and I wasn't very pleased with that.
The products themselves come second only to the customer service. Appreciated the forthcoming communication. There were two minor mistakes with our order, installers started the process to remedy the issue immediately.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of South Bend as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys