Your product exceeded our expectations.

Follow up is non existent. We ordered windows that had squares in them and received windows without squares. I called several times and after being promised the sliders with squares, I never heard back.

Everything went smoothly and customer service was great.

We are happy with the product so far but truly only time will tell the quality of a product.

The doors were way more expensive than the one we had put in the back. That one needed the opening cut larger to fit a standard size door, needed concrete poured for the step and needed to be completely reframed.

Stated ahead of visit and multiple times during visit I wanted this to match our 2019 install but previous project never referenced/reviewed. Was told we could not have double pane windows (only triple pane), and apparently wasn't quoted for trim but never told so.
Lack of trim issue was escalated and took three months to resolve/finally finish the project (and when installers finally made it back out they had not been told the correct materials or scope).
Absolutely would not do another project - a stunningly high price tag for a basic window swap and everything was left unfinished for 3 months while I had to follow up weekly for over a month to get an initial response.

Excellent quality of the sliding glass door. But bad design of the inside handle of the screen. I had to remove it because it would not let the screen open fully and created a large divider in the middle of the glass opening. Looked terrible

Nice people and nice windows

Quick turn around and reasonable price for a quality product.

Craftsmanship and quality of windows. Communication with company.

Installer didn’t show up. Then they left a big mess and windows were surety and screens don’t slide smoothly

Late poor install had to do job twice

Smooth process, great communication!

Effecient, professional service.

Massive chips and damage to trim on exterior and interior.

A real ripoff after one window was destroyed by fire next door. No one knew how to handle the replacement. Customer service was not knowledgeable and corporate office was just plain rude and accused me of trying to get a free window. This was fully covered by insurance and no one knew to handle that. Champion has real customer service issues..

This was our third time buying windows through Champion and all three times we had communication problems. It was obvious to us that the only time we didn’t have problems getting information on the status (ordering, building, receiving, and installation) of our windows, was when Champion wanted money from us. Then and only then, was Champion communicating with us.
I was promised a call from a manager about our order that was not submitted until over a month later and I never heard from Champion until they wanted more money.
I am currently waiting for yet, another promised call concerning some damages from the installation of our windows and am not expecting to hear from them again until they want more money.
I could go on and on.
We love the windows, just not the company or way they operate.

They were very efficient all the way through the process. The windows are lovely. I'm sure I'm going to enjoy them for many years to come.

Great salesman Michael new his stuff . Instailer Mike was even better

Very disappointed the company would not honor coupons or advertised discounts even though one coupon was issued prior to window order or window installation.

They look and work great!

Wrong size Windows. Rude “Joe”- manager. Zero resolution of issues so I hired an attorney. Lots of money lost. Absolutely terrible business!

The exterior of the house was not completed to let the General Contractor trim the windows and the seal wasn’t done properly.

I have tried to add a modification (add grids to a window, but despite one of the people here in portland contacting a person no body has attempted to contact me. The job was done very well but If I cant get a simple thing as finding out it it is possible and the cost of adding a grid, what would the service be if i needed to discuss a warranty problem.

Two year process to get our order correct. We purchased 6 windows and a patio door. They made the windows 4 times and the door twice. Huge waste of resources and then they throw the defective windows out. The windows are subpar and show ware in less then 2 months. Construction done by children in a redneck state

Absolutely great price and they really did a good job. I am happy with the windows. They have a little bit of a green tint to them so you can't see in my home which I absolutely love.

No ID on workers, safety issue. Two screens damaged on delivery/install

expensive, but seem to be worth the expense

I had my siding done and it looks great.

Frankly. I fell like 10,000 is probably too much for 4 small windows.. considering it was 50% off that is like a regular price of 5,000 each.. I should have shopped around.

They do a nice job and the quality of the windows.

Everyone I dealt with was friendly, professional, and helpful. They were focused on my requirements and satisfaction.

Wrong window and another window broke within 24 hours. It's been 8 weeks and still no replacements. Quality failures should be a priority in the factory.

The whole experience on the windows has been terrific. From getting the bid from Jason, talking to Brittney and Jenny on the phone, and Max on the install. Great teamwork!

It has been a horrible experience. I was lied to from the start and then ignored when I had problems with the process.

Their professionalism, working with me on payment expectations, quality of the installers and of the windows.

After promising to install the Windows in 10 weeks, It took 6 months to install

Very expensive. I would recommend but tell them to get a second quote before they decide.

No We were told we would receive a tightly mesh screen and were shown this screen and it was demonstrated to us by the salesman by putting an ink pen through the screen causing a hole. He then rubbed the screen and the hole disappeared.. leaving the screen as it was before he punctured it. The screen in the windows is not the screen we were told we would have in our windows. The screens were
One of the reasons we purchased the windows.

Because of our dissatisfaction with James and the way he treated us we would not be recommending Champion Windows. The installers were extremely good

It was recommended I get 3-pane windows, because they are the best. No one told me how heavy they were and I spent too much money for a sliding glass door that I can hardly move because it is so heavy. Champion refused to change out the sliding glass door to double pane glass so, at 72 years old, I will have to continue struggling with this until I sell the house or die. Also, I replaced a window and again paid for triple pane glass. I got one window pane at triple pane glass, the other is double pane glass. Again, Champion refused replacement. I will never buy another window - and I have about 20 to replace - from Champion.

Our house is a lot cooler, heat pump cycles less, PGE bill is lower.

Great customer service.

Very professional and friendly. Came when they said and finished in a timely manner. All together very satisfied except for the loan company that they use.

They have cut down on a lot of the road noise. Waiting to see about the heat bill

Compared to other windows and the hardware, i would say there hardware on the sliding glass door screens are cheap. Keep falling off and the window screens are hard to close

They took an extremely long time to get, and little to no communicating updates without my initiating it.

Too soon...

1 suggestion. Take homeowner to a window and show them where the frame will come on the windowsill. We were suprised.

We are satisfied with the quality of Champion windows and will return in the future to get them again for the rest of our windows