I simply do not make recommendations.
After our experience it woukd be difficult for us to recommend
everything went smoothly and on time
Long wait for my windows and doors, and not enough communication from the company on the timing of the orders. Hard to reach people to get an answer on issues with the installed windows.
From start to finish, this was one of the best installs we have had. Everyone from sales to install was courteous and prompt. I like that I received calls to let me know each step of progress
The windows are wonderful. We have been here a long time and we had old windows. We got rid of those and got these. These are great. We still need more windows.
Have already recommended to some friends
We signed a contract for new siding in March 2022 with the understanding that we would need to wait 5 months for the install. We agreed and applied for financing to pay for the job. Paid 50% up front and waited. 5 months passed with no communication from them. Then 8 months. My messages to them went unanswered. Then 10 months went by. Finally heard from someone who told us we could expect a scheduling call in January 2023. We got a call in February 2023 and were told they could come within the hour to install. When they arrived, they started working immediately and hours later, we noticed they were installing the wrong siding. We eventually learned that the siding we had wanted a year earlier never actually existed and we were unwittingly sold a complete different shape and style of siding. At that point, we were $7,000+ in the hole and our old siding had already been removed, so we had no choice but to select something from their catalog. They then tried to charge us an additional $3,000+ for it. The only reason they even followed through with the job without the additional charge was because we filed a notice of intent to file a complaint with the city. We literally had to threaten accountability for them to do the right thing. Once the job was finally done, we felt such relief and thought the stress was over. But no.
Last week, we learned that, because of how long it took for the project to be completed, our $23,000 worth of financing had expired and we suddenly had to find $8,000 to pay for our remaining balance. With no other option, we had to sign onto a considerably higher-cost financing option in order to pay them. We are now in a precarious financial situation that could have been avoided.
Ultimately, had we known that the siding we originally had wanted on Day 1 didn't exist, we never would have made a purchase with them in March 2022. Working with Champion and being subject to their unprofessionalism will cost us more than $20,000. We have made sure that everyone we know, including our neighbors, knows about this so they never make the same mistake we did.
That would depend on what the person is looking for.
The subcontractors are unprofessional, don't show up on time, and do really bad work.
The window is great, but their installation crew needs more skilled workers. It took almost a year to complete the installation to my satisfaction. The first two attempts were seriously lacking.
Put down payment on window and door replacements. Was told it would be 3 months, it took nearly 9 months. What kind of deal is that? The window was supposed to have grids but did not. We were told they could make another one if we were willing to wait (NO). Was ask to accept a $200 gift card in lieu of grids. We were so discussed with working with Champion!
Finance area kept getting balance due wrong
Champion Windows of Portland was very professional. They were always on time. They did exactly what I wanted.
The windows are great and the installation crew was good, however, the communication between our install manager and the rest of the team, including us, was lacking.
There were just a couple of things that were done differently than we were told they would be done at the beginning. All in all, the windows turned out pretty well.
I have never had a poorer experience in my life.
My windows were installed in October. Two folks from Champion have come out since and said that the caulking needs to be redone for the interior and exterior of the windows. I’m still awaiting this fix
It felt like once I had paid, nobody care enough to help with very basic questions or needs. I had to call multiple times to get someone been to finish, unfinished work and get the required paperwork for rebates
Champion lacks basic professional standards expected for this industry. Missed deadlines, no ability to contact anyone, low quality installation standards.
My order was lost twice, and it took a year before my windows got installed.
We were given the wrong info on our window delivery as well as flat out lied to when only 5 out if 7 windows arrived. Had to fight to get our 2 biggest windows brought and install. Took an extra 3 weeks after the others were installed a month late.
i had a great experience from the beginning with the sales representatives, to making my payments. And Cory, was the greatest. He and his team, left my home cleaner than, when they came. Cory was so great, at looking after each detail. every detail, himself.
I would just warn about the install. My siding is a little messed up from a few bad cuts/mistakes.
Lack of communication and slow to get products to be installed
One of my window popped up stop ( those are stop window wide open) was assembled wrong way.
The small one that next to entry door has one panel came loose( I found out few days after the installation ). I will wait to see how it hold up.
Really up the their needs
They did a great job, very good work. They didn't clean the windows when they were done.
Delays and initial installation errors, initial not current manager mislead and misinformed us on replacement door order.
I would have a hard time recommending Champion due to how long the process took, the loss of my initial deposit, and the lack of communication throughout.
The contract stated the windows would be installed within 10–12 weeks, but they weren't installed until the 27th week.
I would never recommend that anyone use Champion. The entire process took nearly 9 months from placing the order on 2/17/22 until the final window was installed on 11/3/22. It was a very frustrating process with a lack of communication and no one at the company took accountability to make sure my project was completed.
After the initial purchase and installation of our windows went so well we decided to order additional windows to complete the upgrade sooner than we anticipated.
My 12 windows took 11 months to install?
Actual window install was fine. But install was nearly six months after the contract was signed. Of course, staffing is a problem at many companies.
The beginning and end of process was fine. The middle was horrible. Almost impossible to easily get ahold of anyone at Champion.. sent multiple texts and emails. The whole process took almost 7 months!
Absolutely the opposite—I would discourage anyone from using Champion Windows if they’re looking for high quality service on the timeline that is promised. Champion is the worst company I’ve ever worked with, hands down.
My numerous attempts to talk to someone about completing the installation of my windows went ignored, for months.
Justin and Matthew (installers) were awesome. They were informative, keep me posted, and answered all of my questions. I had a lot of questions, and they never got annoyed.
I have recommended your windows to many people already
It was difficult to get a hold of Champion Windows of Portland. It took several times for them to call me back for the installation.
The window were manufactured a bit sooner than expected and the installation was flawless.
I realize there was issues with shipping and shortage of staff, but it took 7 months to complete my job. When I called, I was told I would get a call back and never heard from anyone. I finally had to call the salesperson I worked with so he could follow up since I was being ignored. I finally heard from scheduling after Cody made several calls.
Salesman and person who measured very good. Installer left a lot to be desired. Installation manager was excellent.
I would recommend Champion to friends based on my experience.
I've never seen a company that was this bad at communicating ETAs and other issues with customers. I was incredibly disappointed
Do you really care?
Happy with the Windows, not so much with the service.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Portland as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys