Quality of installation was poor

Quality

I can't belive the difference in how they made such a change in the noise level from outside noises. Don't hear road noise. Even had a thunder storm and quieted the noise. Which was great because my dog usually is stressed due to the sound. He did great. No shaking or hiding.

Knowledgeable sales professional! Great financial assistance through GreenSky

While I really like my Champion Windows, this recent experience was definitely not ideal and would make me reconsider if I would use Champion again in the future.

At this point I’m not satisfied. Two pane picture windows were delivered. We ordered 3 pane. This should have been checked before they were loaded in the truck. As it is I caught the error after the windows were installed.

Quoted 10-12 weeks and took 21. One window came broke and have to wait another six weeks till not complete

fast time from inquiry to installation

The installers were very considerate, respectful of our time, and tidy.

Installs were very hard workers

I spent $20,000 on brand new windows to replace windows that wouldn’t work in my house. The second day of having these windows one of the windows wouldn’t open. The earliest I have been told someone could come out and fix my brand new window that is not working was a month away. It disappointing I spent so much money on new windows to have one not work and it was not made right quicker. I would have made sure that this window was working before leaving and I would also make it right way sooner then a month after getting new windows installed. I will not recommend to another person. The install crew also left garbage and old window screens in my yard that I had to go around and pick up after they left.

Don’t have anyone to recommend at this time

Scheduling has been terrible trying to get 2 window sashes and a sliding glass door screen fixed as they arrived broken or incorrectly ordered. When I called again today they told me they closed the ticket 2 weeks ago without ever contacting me. The replacements were never ordered and there was never any follow up despite my numerous attempts to corporate numbers. Always have to leave a message and someone “may” call you back but never do. It was also “assumed” I wanted half screens on windows that open both ways because my old window that only opened 1 direction had half screens. These windows look like a drive thru window now.

I would recommend except the discrepancy in terms of the cost and I signed for a price and then it changed

Great sales, great product, good installation, disappointed in cleanup

Very clean and efficient took their time making sure the windows were right

Lack of service/communication after the sale

Customer service is terrible. I have issues that need resolved before bigger issues such as rot, infestation of mold become an issue and no one is willing to help with this

The windows are excellent and have a triple pane to help reduce heat and cold transfer. They are very well made, and my installation team was top notch.

Enjoyed working with everyone involved in the process from first visit through the installation.

I’m very happy with my Champion windows they look great and I noticed the difference already with the drafts and the windows themselves keeping the cold out can’t wait for summer I would recommend these windows to anyone

Ordered 2 entry doors in early September, got a notification that they were ready in November, came to install, the garage entry door was fine except they cracked the drywall a little and I will need to fix that,
They went to install other entry door and found it was not made the correct size, so we had to start process over again, so two months later I reached out to find out the status of replacement door, left messages with installation coordinator and salesman, after a couple of days I had to reach out to customer service to relate the above concerns regarding status, she passed on message to local personnel, finally heard back that the door had been received,
2 concerns

Lack of communication regarding status

The fact that I paid you 11,000 dollars up front
For one door

Had to take another day off for installation

Probably not

Installation was poorly done and getting anyone to return a phone call or attempt to resolve the issue has been an unreasonable amount of work.

Not sure yet, waiting to see how you handle the problem we have already.