Was a return customer and, unfortunately, we had a better experience the first time around.

My preliminary experience was fantastic! However, one of the windows was broken the day of the install. The installers told me about it before they even put the window in, and told me they had already reported it, and it would be replaced as soon as they got a new one in. They added a plastic film to keep the large crack in place, which was fine.

That was in November. I waited until after the holidays to even worry about it. I reached out to Gary, my sales rep, on 1/15, and was told he was getting an ETA. It’s now 2/6, and I’ve heard nothing. Unfortunately, it seems to be an indicator that Champion only cares about customer service until they are paid.

The salesman was a very polite & helpful in explaining each step of the process.

Everything went smooth and on time.

Champion and salesperson Greg Christian did what they said and stuck to the schedule. New windows look great and the installation crew did a fantastic job. I am high satisfied with my purchase!

From the sales through installation 100% as expected. Professionalism and expertise from the word go. Good people behind a great product.

installation delayed

Love my windows!!! It's made a big difference in the way my home stays that the same temperature. Makes my home look so much better, but the temperature is very great. Thank you Champaign Widows!!

The windows are of a good quality, easy to operate and the price was reasonable. I've gotten compliments on them from some of my neighbors and friends.

Very nice people who were easy tonwork.with at all stages of the process.

Absolute PERFECTION in everything! Ordering, measuring and installation were all way above standards! We had 18 windows to install and EVERYTHING from beginning to end were so much more than expected! Would highly recommend!

Quick response to my inquiry. Appointment completed promptly. Order was filled quicker than expected and installation was very professional. Overall very satisfied

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It took over 11 months to get my 2 doors. During the 11 months I asked for my money back. You said NO! So I refused to pay the second payment. Then I got mad and called you back and told you I was going to call In Your Corner, s TV channel. You called back my daughter and told her they would install as soon as they received them. The doors are beautiful, and I need 1 more door, but I am scared to order from you. I don’t want to wait 11 months.

I like my windows. My house is more quiet and I have no wind coming in around them.

I would definitely recommend Champion Windows to anyone that wants a quality window at a great price.

All construction is painful. I was told that the reason it took so long was because the warehouse was moving.

The windows have made a difference in the temperatures of the rooms.

Installation crew was great, they were professional, fast and did a great job with clean up.

Long delays in deliver followed by an incomplete install. Along the way it was difficult to get updates with some people being rude about it. Now after the install that is not complete we cannot get a return call. I just can't recommend an experience like this to a friend.

I paid a deposit in November last year and the work was not done until June. Not feeling taken care of at all by the company. The workman are great. Tommy was exceptional, but the wait was horrid...

Don't know of anyone planning to install a 3 seasons room at this time but will recommend Champion if I do in the future.

We are going to purchase more windows in the future. I checked all the window replacement companies and can only recommend Champion Windows.

I really like the windows and the salesman, but we did have a lot of issues with the installation.

I was surprised that it would take 4 months to get the windows in, I was more surprised to find that 4 of the windows were not measured correctly and had to be reordered, I was less surprised to be told the factory made the right sized window, but sent the wrong color. I was not surprised that no one came out at my request to assess the masonary work that needed to be done for the last window ( I requested this to happen 3 times) Then I was pleasantly surprised when they came out and put in the correct color and sized windows and it was the installer that showed me an alternative to the undone masonary work that was satisfactory to me. I think the quality of the windows are great, but the inner workings and logistics needs some work. Thanks

Communication after the installation and final payment was difficult. I tried to contact the Oklahoma office on several occasions only to be bounced to other areas. This makes me question how easy it may be to contact the company if there is an issue.

Such a long delay and when the 0% lone delivery date was breached we had to work ( reactive) vs champion proactively paying attention

Yes

The whole experience from setting up the appointment for the estimate and demonstration to completion of the window install was stress free. All of the people I interacted with were professional and patient answering my questions. I had a big job with 8 windows and the installation went smoothly and was completed the same day. The installers were expended, worked well together and ensured everything was cleaned up demonstrating how the different windows worked before leaving. I really like how the windows work for opening and cleaning.

From sales to installation they were professional and courteous.

They lied about how long it would take. Said 3 months and it took over 9

They were expensive, but they provide a good quality product.

We like the windows, and they work great. They were very professional when putting them in. Our double window upstairs came in with lumps, but they are replacing them. There is broken glass that was left on the deck.

They do a wonderful job. It was dynamite; they did a superb job.

The quality of the Champion windows was better than even more expensive brands I looked at.

Your company was 3 months late in delivering and installing my doors.

Champion has quality products but lacks communication skills.

Happy to share my experience

Yes, I will surely recommend Champion.

Have been unable to contact ANYONE regarding a problem with windows

I was very pleased with how they handled business when setting the appointments and the guys that came were professional.

I am likely to recommend Champion Windows to a friend because I had very good people I interacted with, but I think the follow-up with the financing was not good.

The salesman was very professional, honest and had answers to all our questions

The entire process was easy from them coming out to do the estimate, measuring the windows and installation. Financing was very quick and easy too.

I feel like they did not deliver the quality I expected after paying so much and there was a"misunderstanding" about what would be done

I was very happy with the service. They did their job. I'm very happy with the windows

Their service was amazing!!!

They did an incomplete job and I had to call them back out to complete the job right!! I'm still waiting for them to finish the job! Next scheduled meeting 5 January 2023!!

Dewey and family installed, and they were awesome, punctual, professional, courteous, and explained the options.

Everything went as described. The only negative was the time delay between ordering the windows and the several months it took to have them manufactured.