Going on a year and project not completed.

Champion’s salesperson Ari Hankkila was great! We first met with him on April 20th. He was very informative, and provided us with options that made sense for our project. Unfortunately the rest of our experience was abysmal. Installation started on July 5th, but several items for our project were not ordered correctly by their staff in early May, so the project has not been completed and is dragging on into September now. The windows in the master bedroom have not had screens since July 5th, so we’ve been unable to open the windows in that room during the hottest months of the year. None of the installed windows have the interior trim, so you can see the insulation in all of them. They blame the delays on their own factory. Really wish I had gone with a different company for our project.

The quality of the screens is poor. Not worth the 30,000 we spent.

Installed wrong color of the window. Issue still not resolved

I paid a premium price for window that seem built as second rate windows. Sealer seems to be coming from inside the window to the outside, windows that pop open when catch is released (too much tension causing window to open), screens with spines of up to 2" + sticking out and screen fabric damaged and a window that seems to have a plastic part somewhere catching when closing it. Windows in general seem to be not manufactured well. Very unhappy especially since we were very pleased with the windows and patio door we previouslypurchased.

Windows are of excellent quality and look absolutely beautiful in my home.

I love the look of these windows. I am only 1 week in but so far am very pleased

The windows are of high quality, with the exception of (1) window has a from factory defect that we are currently trying to get confirmation that a replacement unit is on order, but the outside trim material is thin and was installed incorrectly, which required a redo by the installers. The trim pitched back toward the house, creating birdbaths and overtime, if and when caulking begins to fail, would find it's way behind the trim and onto wood, insulation, etc., and begin to rot those materials. Also, I noticed that they did not put down rubber windowsill flashing, which is pretty standard even in a remodel situation like this.

It looks nice now, but I had to do a lot of construction management to get us there and I am still working through the punch list items. 1.) From factory defect (which is oil in between the panes, I call it a rainbow anomaly, so that the folks I am talking to on the phone understand better what I'm talking about.) 2.) When the installer comes out to put in the replacement window, I am going to have them get one last bottom piece of trim to pitch away from the house, as right now it pitches toward the house and is creating a birdbath, irksome. 3.) Waiting on a crank out cover. Honestly, I wish there was a way to withhold payment until these last (3) items are completed. I am actually going to look into how I can withhold payment, until these are completed.

The installers worked well with me to improve both the function of the exterior trim, so that it shed water away from the house, as well as the esthetics of the trim work on the exterior, but honestly, the typical homeowner would not know that these were needed improvements, and the installers should have already known to do them.

I need confirmation that Champion is aware of last (3) punch list items, has materials on order and will reach out to us once the new window arrives. It's frustrating that we are not being communicated with and are having to leave several voicemails and texts with the office staff to confirm.

Negative 10 stars

The instillation team was great you really need to educate your sales team on what is included with the install.

The windows did all that they were sold to us to do. Ballard the installer and his one helper worked very hard none stop.
We made sandwiches for them to eat and sit down They did excellent work
And cleanup too. Appreciate the entire
Process, thank you.

I have a window that won't open well and one that won't lock

From setting up the appointment with a sales person to installation and clean up, these people are real pros! I highly recommend Champion!!!

I have recommended the windows already.

The answer to this question depends on the follow-up. I would like a walk-through from Champion to review the subcontractor's work. They seemed to do an excellent job. As a homeowner and an investor in new windows, I find myself finding some flaws and struggle with what is acceptable and what is not.

Everyone involved was awesome.

Love my windows

Communication has been great, everyone is very friendly!

This has been the absolute worst customer service experience with Champion from start to finish.

Two errors were made with my project (wrong window delivered). Wrong / inconsistent trim around windows on outside. Ultimately issues weee resolved but it required many phone calls and emails on my part to fix.

I would not recommend getting siding from Champion. It is not their main business. Poor communication. Crew ruined landscaping

I learned that I will NEVER deal with a "big box store" company again. I will hire local companies. If asked, I will not recommend your company to anyone and more than likely discourage them from using you. The disconnect from the sales portion to the install portion was remarkable. You subbed out the install to "hacks" that have no business doing a project of this size. I expected a professional construction company to do the install but in reality I had crews that had no more experience than I did. The difference is if I did the project myself, I would have not cut corners or spent half my time on my phone.

Quick, professional and timely, plus a good quality product.

I would have given five stars but the refuse bag that was used to dispose of the old material is still in my front yard after two weeks! Not acceptable and that is after several messages to come pick up.

I believe that for the money, we received a quality product that should last us for several years