Sales person needs to bring his interview paperwork to my place and we will review what was discussed at the time Wes was here in February

The whole process was great a little mess up on the measure but it was great

The salesperson assisted us with good suggestions about our project. The final measurement person answered our follow-up questions about our project. This was reassuring as we did have some addition questions after the sale. Communications on any changes from the factory & final review were clear & thorough. The installation crew was professional and paid attention to detail. The actual windows & trim were better than expected.

They installed the wrong windows the first time.

04/01/22 I signed the contract for 4windows. It is 04/26/23 and the correct windows are still not installed. It took until April 13, 2023 for the windows to be installed but an issue that was identified in January at the first attempt was not fixed.

They had to paint the windows. They forgot to paint the screens on the inside. There are white spots on the inside showing through. There are stains in between the glass and there are scratches on the glass. They didn't seal the edges where they sealed the door. There is a gap in the floor where they installed it. They forgot to put in wood or something there. I am not very satisfied with the installation or the quality control.

They provided very minimal communication. The project started a year after our purchase. No one would answer the phone.

Would not recommend your service to anyone.. Call me and I can explain. 612-859-9726.

I haven't been impressed with their customer service.

It took them a year to install, and 3-4 months to fix a broken window. I still have a window that doesn't lock right. The spray foam is not right, and the door seal is bad two months after installation.

The installers were very efficient, fast, friendly, and cleaned up very well. I was impressed with them.

Window installation looks great and they all operate smoothly. Installation crew were professional and friendly. I enjoyed talking with them.

They do great work.

While the product itself is worth the horrible experience and aggravating process, there were times when I considered contacting my attorney for advice about canceling the job. I was promised the job would be accomplished within 6 months of signing and would take 5-10 days once started.
The job was STARTED 14 months after signing and took over 5 months to complete!!!
And - to this day - I have NEVER been communicated with from ANYONE in an official management representative capacity - only crew people - who had woefully little and often contradictory information about the status of my job and reasons for decisions. My life was “on hold” for months, because I never new from day-to-day, if crews would be there until the day-of. When they did come, they drove 2 hours to get here, spent 4hours working and drove 2 hours back to the home office. (Except for the Alabama crew who the company put in a motel here in town.) The waste of money, through mis-managed materials & employee time and energy in this company is ASTOUNDING!!!
And - today- 3 weeks after signing off, I am sitting in this (beautiful) sunroom looking out at a back yard of PILES of unused materials, scraps, nails, screws, and general trash - all around my back yard!
The crew people themselves (and their traveling regional foremen) were knowledgeable, friendly, professional and great to work with. (I was particularly impressed with how they maintained professional demeanor and respect for their company, even though they were obviously as frustrated as I with the HORRIBLE lack of management communication & project coordination.)
So, I have genuine mixed emotions about recommending Champion to a friend. The product is the best on the market (albeit could probably be cheaper if better management practices were employed). But the aggravation to actually get it built & completed - that’s an experience to which I wouldn’t want to expose my friends.

Yes, absolutely

My order was placed in April and the installation was in December.

They were very fast and efficient.

Customer service was terrible.

The sales woman said that if there was damage above or below the window it would be taken care of. When it came time to install the installer had no materials to replace the damaged trim in the living room that I showed both the dales woman and the guy that measured the window. They then proceeded to tell me that I had to pay an additional $400 per window. Then they came back and said they would cover 2 of the trim works and I would have to pay for the other 2 even though I told her that the living room was the only window that needed to be replaced but she did not listen to me. The installer then only did trim work around 2 windows and that I would be refunded for the charge of $800 that we were supposed to pay for the trim that was not done. To this day I have not been able to get a hold of anyone and the last time I talked to ANYONE was over a month ago when they said they were still trying to figure out what to do even though that was almost a month after the installation.

One of the biggest mistakes I've ever made I have not come through with any single thing correctly

We signed the contract for a screen porch in July 2021. Work on the porch did not start until the middle of September 2022. There was not much communication from Champion during that time. What was surprising was that people had to be brought in from different states to do our work here.

Things were done in a timely manner and very professional.

Our salesman assured us installation would be before thanksgiving and it was much sooner. He was very knowledgeable of product and thorough with presentation. Install crew very professional and work was excellent

I recommended to my parents. We had a great experience from the initial appointment process, to the sales meeting in our home, the measurements and install.

I would recommend them as the project was early (by months) and all went really well. Very pleased.