A lot of missed times when we were told someone would be at our house and when they actually came. For example. Install was suppose to start by 10am on 8/16. Raining that morning. Never received a contact they would be delayed. Confirmed with CS it would start no later than 1:30. Received a text at 1:31pm on our way. Crew arrived at 3:15. Finished at 8:45pm

I just thought the communication could be improved.

No response to repeated telephone calls about the fact ‘they we can’t open the windows’ and one window frame is a different color than the others. Even sent a video explaining why. Several calls. Left messages.

They'll were very professional from the sales person, management, and the installers, great job everyone of you

Thank you!

I already called and am trying to connect with someone. I am trying to be rational but am disappointed with the install. A hosta plant was stepped on, had a board laid on it, and leaves snapped. Additionally, a window was laid on our grass on a hot day and the grass under it is dead. Two garage windows were installed differently than what the sales guy communicated to me and the mess (including screws on the garage floor) were not cleaned up or communicated they needed to be swept up

I wanted a break down of the price. I wanted to know how much I would be paying for the window and the installation price. Champian windows would not give that to me.

Windows are extremely expensive

Like the style of the window. The high efficiency.

Very efficient and knowledgeable crew.

The installer was very nice and I think he did the best he could, however your support is AWFUL. I have been trying to get a hold of you all now for two days. Water is pouring in through our windows. I have spent over 2 hours trying to get through to customer service, once I did they said someone would call me back. This is a joke.

Jeff Turner, Eric, and installation team were super. The installation team were on time, professional, cleaned the project thoroughly, and we were very satisfied from the beginning to end on this window project. We highly recommend Champion from our one time experience.

Ensure that the products are fully operational prior to shipping.

The quality of the Sunroom seems good at this point, but there are still some inspection items that need to be completed. Our biggest complaint is that our salesman left the company after we purchased we had no communication unless we initiated it, and responses were very brief and incomplete, forcing us to ask questions again.
The construction guys had English as a second language, but we were able to communicate okay. However they rarely showed up before 10:00 am, and many days left early, some days they didn't show up at all. This made the project run longer, and they left equipment on saw horses in the yard for weeks, which killed grass under them.

Our installation was originally scheduled for 3/13. That day we were called (2hours before appointment time) and told a piece had been broken during transport from the factory. This delayed our installation by more than 2 months.

Windows were exactly as depicted

It was somewhat of a difficult installation and process. We are glad the sunroom is in place, but are still left with $1- 3 K in lawn restoration due to the mismanaged concrete installation. The footings were dug in the wrong place twice. The mound of clay was left on the lawn for months. The structure itself isn't even centered on the slab.

All of the people working at champion are top notch. The salespeople, the installers, the scheduler.

What I found disappointing was that the colored windows (cherry in my case) did not come with a touch up pen. That one simple thing would have changed my experience from disappointing to exceptional.

Instead, I had to wait weeks for someone to come and fix the spots that lost their coloring. It took many phone calls and much frustration to fix this easy problem.

High pressure sales, decide today to receive discount

Crew was great to be around.

Quality windows. First class installation.

For what I had to go through for almost 2 years I could not recommend this company to anyone I know. I did have a friend that wanted a new exterior door but after my experience they said no way

Quality is nowhere near what was promised. Not even close to quality of Renewal By Andersen. Both my patio doors came with broken locks that they need to now come out and fix. Door handle quality is poor in general, feels very much like Menards grade stuff

Paul gave a great presentation and installers were great…A+++ to all three
of them.

The windows I selected are very nice. The installation crew did not rush, even for a January installation in Minnesota, and they cleaned up well inside and out.

Too many involved lots of miscommunication

My windows and door weren’t as expected. I was told I would lose about an inch on my windows due to the install type and I lost 6 per window pane. When I ordered my door I said I wanted to be able to have a storm door and the door installed doesn’t have equal framing depth from the sides to the side of the window. I’ve been told I was getting a call from a manager multiple times and never received that call. Had to call myself.

Happy with the product, so far. Since completion date (early January) was many months beyond the projected dates given by the sales person, we will see once spring and summer arrives.

The price was way too high for the quality.

I wouldn't want anyone to go through what we went through - many sleepless nights and we actually thought this company might have been a scam.

Champion has done our windows and now the siding. We are very happy with both jobs.

Installer did a good job but the frames have glue stains on the outside. Two of the windows have scratches from factory and the interior frame did not arrive at the same time.

There are issues with the installation of my windows that have not been resolved since July and it is now December

Overall satisfaction is poor.

At this point I would not. I also want to replace some other windows and was planning on using Champion. But the multiple rescheduling made it difficult to go back to Champion.

Excellent from start to finish.

The three door installers were punctual and professional. The were an excellent team and did an excellent job. Afterwards, they did a thorough cleaning. Thank you.

I will not recommend Champion Windows. The product is amazing but the services have not. I have been working on this project for over a year. Its been frustrating and stressful. I had to reach out to customer service for updates. My project fell to the waste side and this was very disappointing.

Easy to work with and great staff

We just had our 16 widows installed by the professional team at Champion Windows and I couldn’t have been any happier with there work. I was a little concerned about the whole process at first but Tiffany Preuss and Kelsey Olander were able to address my concerns and complete our project with superior quality and workmanship.

To be succinct, the people were easy and amiable to deal with and the windows look great. We're saving up to purchase some new windows so we'll be seeing you in the future!

Everyone was kind and the workman did a great job. The windows are beautiful

The salesperson was knowledgeable and answered all my questions. The two installation guys did a great job, hard workers, only glitch was no handle for the screen door though a service request was put in and they got back to me within a couple days and will be out next week to install the handle.

Sales guy was great and very helpful, installers are very clean and friendly

No communication, windows are not level — looks like a Picasso room

Going on a year and project not completed.

Champion’s salesperson Ari Hankkila was great! We first met with him on April 20th. He was very informative, and provided us with options that made sense for our project. Unfortunately the rest of our experience was abysmal. Installation started on July 5th, but several items for our project were not ordered correctly by their staff in early May, so the project has not been completed and is dragging on into September now. The windows in the master bedroom have not had screens since July 5th, so we’ve been unable to open the windows in that room during the hottest months of the year. None of the installed windows have the interior trim, so you can see the insulation in all of them. They blame the delays on their own factory. Really wish I had gone with a different company for our project.

The quality of the screens is poor. Not worth the 30,000 we spent.

Installed wrong color of the window. Issue still not resolved

I paid a premium price for window that seem built as second rate windows. Sealer seems to be coming from inside the window to the outside, windows that pop open when catch is released (too much tension causing window to open), screens with spines of up to 2" + sticking out and screen fabric damaged and a window that seems to have a plastic part somewhere catching when closing it. Windows in general seem to be not manufactured well. Very unhappy especially since we were very pleased with the windows and patio door we previouslypurchased.

Windows are of excellent quality and look absolutely beautiful in my home.