Worst company I have ever used I wouldn’t recommend your company to anyone or would ever use your company I will be in the process of getting a refund I haven’t received any updates from anyone the day the carpenters came to install the door and front window the person that came to measure the window didn’t correctly measure and the window couldn’t be installed I heard the carpenters discussing of this happening over and over the installation of the front door and storm door was done so the doorknobs are opposite of each other making it awkward entering or exiting the house it is the end of October and I have not received any updates from anyone on the supposed expedited window I have called several times to a Eric and no return calls with any update again I will never use or recommend champion

Upon initial installation of my back screen door, it was installed backwards, and not according to my contract and the actual back door deadbolt lock did not align properly therefore, it was extremely hard to lock with the key.

Great service, the guys who installed the windows were very professional, communicated well, very polite

Fix my issues people call leave numbers and hear nothing back after I leave them a message why put them there if they can’t commit to help a customer

Quality, price

I am missing 2 screens. The installer couldn't speak English

Screens were missing

Too many errors at the plant

A lot of missed times when we were told someone would be at our house and when they actually came. For example. Install was suppose to start by 10am on 8/16. Raining that morning. Never received a contact they would be delayed. Confirmed with CS it would start no later than 1:30. Received a text at 1:31pm on our way. Crew arrived at 3:15. Finished at 8:45pm

I just thought the communication could be improved.

No response to repeated telephone calls about the fact ‘they we can’t open the windows’ and one window frame is a different color than the others. Even sent a video explaining why. Several calls. Left messages.

They'll were very professional from the sales person, management, and the installers, great job everyone of you

Thank you!

I already called and am trying to connect with someone. I am trying to be rational but am disappointed with the install. A hosta plant was stepped on, had a board laid on it, and leaves snapped. Additionally, a window was laid on our grass on a hot day and the grass under it is dead. Two garage windows were installed differently than what the sales guy communicated to me and the mess (including screws on the garage floor) were not cleaned up or communicated they needed to be swept up

I wanted a break down of the price. I wanted to know how much I would be paying for the window and the installation price. Champian windows would not give that to me.

Windows are extremely expensive

Like the style of the window. The high efficiency.

Very efficient and knowledgeable crew.

The installer was very nice and I think he did the best he could, however your support is AWFUL. I have been trying to get a hold of you all now for two days. Water is pouring in through our windows. I have spent over 2 hours trying to get through to customer service, once I did they said someone would call me back. This is a joke.

Jeff Turner, Eric, and installation team were super. The installation team were on time, professional, cleaned the project thoroughly, and we were very satisfied from the beginning to end on this window project. We highly recommend Champion from our one time experience.

Ensure that the products are fully operational prior to shipping.

The quality of the Sunroom seems good at this point, but there are still some inspection items that need to be completed. Our biggest complaint is that our salesman left the company after we purchased we had no communication unless we initiated it, and responses were very brief and incomplete, forcing us to ask questions again.
The construction guys had English as a second language, but we were able to communicate okay. However they rarely showed up before 10:00 am, and many days left early, some days they didn't show up at all. This made the project run longer, and they left equipment on saw horses in the yard for weeks, which killed grass under them.

Our installation was originally scheduled for 3/13. That day we were called (2hours before appointment time) and told a piece had been broken during transport from the factory. This delayed our installation by more than 2 months.

Windows were exactly as depicted

It was somewhat of a difficult installation and process. We are glad the sunroom is in place, but are still left with $1- 3 K in lawn restoration due to the mismanaged concrete installation. The footings were dug in the wrong place twice. The mound of clay was left on the lawn for months. The structure itself isn't even centered on the slab.

All of the people working at champion are top notch. The salespeople, the installers, the scheduler.

What I found disappointing was that the colored windows (cherry in my case) did not come with a touch up pen. That one simple thing would have changed my experience from disappointing to exceptional.

Instead, I had to wait weeks for someone to come and fix the spots that lost their coloring. It took many phone calls and much frustration to fix this easy problem.