The installation was great. Very professional and my wife and I are very happy with the finished product.

Good quality, maintenance free and very sturdy construction.

The time it took to schedule the work to be done was great. Work was done in the allotted amount of time and was done with exceptional cleanup of the work area The workers, Egor and the other man ( I do not know his namd) were very professional, polite and cleaned up the area very well.

Poor unorganized communication with corporate, installer was not very welcoming, barely spoke or explained things, then broke off shutter to window, and caused minor inconveniences with patio screen door that created more of a game with 3 different techs to come out and correct.
Speaking with the sales reps for in home consult and Eric after in home consult were much more pleasant and easier to speak with as Eric made corrections much faster than corporate. Overall experience was a let down after hearing such good things and to spend thousands of dollars to be worried that I’m being a hassle for calling so much with issues, after a careless installation is an uneasy feeling.
I want to say I love my new windows, but am constantly worried of what else will go wrong?

I appreciated the customer service all along the way. I appreciated the updates and the friendliness of staff.

Champion had a nice/professional sales man come to our house and explained everything to us in detail. Communication was good for ordering the doors, up to installation day.

No hidden fees. Straightforward sales & install

They were all very knowledgeable, respectful, and timely.

I

Good service

Nonprofessional workmen didn't know what they were doing.

Quality of the installation and the professional demeanor of the installer.

If asked I would recommend

You had a program buy two get two free. Well these two stationary small windows ended up costing $7,000 dollars by no means i it was a good deal. I was distracted by my grandchildren and absolutely regret my decision.

Tell customers that they are responsible for doing the finishing work, after the door is installed. Eg, painting trim, fixing nail holes and painting etc. It’s not included, which seems ridiculous.

They had everything with them and were well prepared.

april our sales person was fantastic and patient while helping us come with what the end result being the best solution. The installers were fantastic as well and the door looks amazing.

Incomplete job

Are you ever going to come back and fix the issues that we have?

Everything went smooth with good communication, install crews, salesperson, and quality of product.

Communication on delays or issues could be improved.

Our window installer was absolutely GREAT!! Very thorough and efficient. Love our windows and the job was done and very well cleaned up after installation.

The whole process was very smooth, within my budget and the service was top-notch since the beginning to the end.

Windows are nice and sales rep was helpful. Installation process was awful.

Left Windows unfinished and unattached, have pictures would like to send you

Clean up the exterior better (no nails/screws left behind), Would have like to review all items prior to install to ensure everything was as ordered (I forgot to do this until after things had already gotten under way, and learned that the wrong lock set was sent).

I wasn't told that the windows would be smaller than the previous windows.

Paul was exceptional in explaining the product and process to us. We were very impressed with him.

3 of my 18 windows have issues. 1 was wrong size (fixed), 1 was wrong style and 1 is cracked

Eric and another guy came and gave me a bad service, so I want to honor some stuff that was wrong, and I ended up paying them, so I am not happy about it.

I contacted you because when I first started to look for windows (14) for my house , I got this coupon in the mail for buy 2 windows , get two windows free.
The person came out and I showed him the coupon . He took it, He told me about the windows, I did ask questions. He measured the windows and he filled out the paper work. I did ask him how much it was per window but he said he didn’t do it that way. I guess You could say I didn’t understand what he meant. Anyway I mentioned the coupon again but he did not respond. Anyway at the end it came to be 11 thousand and I asked if the coupon was taking off at the end but he started talking about financing. And so I did that. I got my bill from green sky . It was for 6000.00 so I was under the impression that the two free windows come off at the end. Well now I’ve been charged for two more windows. The strange thing about this is that the price that I was given and the price that green sky is charging did not match up . I called the phone number on the coupon and I was til that the person would call me in a day or two. I never heard from him that week so on Monday I called again but got the same story I called two day later after not hearing anything. Same story. I decided to go visit champion store only to find out from someone that was there that there was no one here to talk to. The man took my info and told me he would tell this person to call me. So Monday I heard from him and I fold him my story . He told me that they do not honor the coupon but I was told that I was given 10 % off. I told him that this was wrong and deceiving. I told him if I could give them back these Windows , I would . I’m upset that I was used!m and taken! I told him that doing what happened put me in quite a bind. I don’t have the xtra they are charging me with. He said ( thats why we have financing), you pay monthly ) I will not be back to have you replace the remaining windows.and I will be spreading the word on how you are deceiving and lie to others!
What you did to me was wrong!

Worst company I have ever used I wouldn’t recommend your company to anyone or would ever use your company I will be in the process of getting a refund I haven’t received any updates from anyone the day the carpenters came to install the door and front window the person that came to measure the window didn’t correctly measure and the window couldn’t be installed I heard the carpenters discussing of this happening over and over the installation of the front door and storm door was done so the doorknobs are opposite of each other making it awkward entering or exiting the house it is the end of October and I have not received any updates from anyone on the supposed expedited window I have called several times to a Eric and no return calls with any update again I will never use or recommend champion

Great service, the guys who installed the windows were very professional, communicated well, very polite

Fix my issues people call leave numbers and hear nothing back after I leave them a message why put them there if they can’t commit to help a customer

Quality, price

I am missing 2 screens. The installer couldn't speak English

Screens were missing

Too many errors at the plant

A lot of missed times when we were told someone would be at our house and when they actually came. For example. Install was suppose to start by 10am on 8/16. Raining that morning. Never received a contact they would be delayed. Confirmed with CS it would start no later than 1:30. Received a text at 1:31pm on our way. Crew arrived at 3:15. Finished at 8:45pm

I just thought the communication could be improved.

No response to repeated telephone calls about the fact ‘they we can’t open the windows’ and one window frame is a different color than the others. Even sent a video explaining why. Several calls. Left messages.

They'll were very professional from the sales person, management, and the installers, great job everyone of you

Thank you!

I already called and am trying to connect with someone. I am trying to be rational but am disappointed with the install. A hosta plant was stepped on, had a board laid on it, and leaves snapped. Additionally, a window was laid on our grass on a hot day and the grass under it is dead. Two garage windows were installed differently than what the sales guy communicated to me and the mess (including screws on the garage floor) were not cleaned up or communicated they needed to be swept up

I wanted a break down of the price. I wanted to know how much I would be paying for the window and the installation price. Champian windows would not give that to me.

Windows are extremely expensive

Like the style of the window. The high efficiency.

Very efficient and knowledgeable crew.

The installer was very nice and I think he did the best he could, however your support is AWFUL. I have been trying to get a hold of you all now for two days. Water is pouring in through our windows. I have spent over 2 hours trying to get through to customer service, once I did they said someone would call me back. This is a joke.

Jeff Turner, Eric, and installation team were super. The installation team were on time, professional, cleaned the project thoroughly, and we were very satisfied from the beginning to end on this window project. We highly recommend Champion from our one time experience.

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