NA

The entire process was great. Very professional in every stage

Delay on windows and I had to repeatedly reach out to the rep to get responses with times. They also didn’t have “good measurements” from the initial but never reached out to re-measure and I had to reach out to get them to come back to do the measurements correctly.

Quality

Like the windows

Communication was HORRIBLE. I do NOT want to use Champion again. I need more windows replaced and am weighing the pros and cons of going with the poorer quality company just so I can get someone to talk to me. I ordered my windows in MARCH and was told 6-8 weeks but couldn't get anyone to tell me anything for MONTHS. My money was taken quickly, though. We reached out to Champion multiple times; it was difficult to reach a live person and when we did, at least twice we were told that a message would be sent to the appropriate person or manager who would call us the next business day or within two business days. Both times- no phone call. Ever.

After four and a half months, we finally received texts from Champion saying our windows were being made, then immediately followed by a notice saying they were ready. Again we called and were told the person who schedules wasn't there. The next morning, a text came through saying we were scheduled for two days after this text. We never scheduled an appointment. When we finally reached someone who could call us back, they had no idea about any of the texts, and just said they didn't know where they came from because the person who would have scheduled isn't there right now. I was then told that I would get a call (again, around 2 business days) and I was asked to make my final payment. I said I would rather wait until the appointment was set and preferably they were there installing them because I had no faith left in scheduling or installation based on the bad communication. Thankfully we got a call not long after to set the appointment.
That being said, while the installers were friendly and did a good job, I was told that my appointment window was between 9 AM and 11 AM and I would receive a call when the staff were on the way. The morning of the installation I received a call saying that they were at my residence shortly after 8:30 AM. No advance warning. I was very lucky that I was even at the house to let them in; I had just gotten back from taking my kids from school.

I was impressed with Champion's warranty services and the quality of the product. I will not be recommending the company/Louisville branch to anyone and plan to be completely honest about our experience should we be asked by any family and friends. The windows could be bulletproof and save me hundreds of dollars a year in utlity bills; we've never experienced anything like this with any service and are extremely dissatisfied in the nearly five month process from the time the salesman left our home to the time the installers arrived.

1. Look at Menards quality. Windows similar quality for less than half. Despite being told my storm dorm was built by champion, it’s a Larson. Could get a better door from Menards for less than half. Spend all this money for uv windows and my door doesn’t block the heat. Why wasn’t I told that? Either tell me or do it.

Please make a link for payment easy. I cannot pay as your link provided!!. Need to provide the test for what You explained to your customer from beginning. Example: as the heat cannot go through the windows as expanded!.

Timely, professional install

This has not been a pleasant home improvement experience. I would not recommenend this company.

I absolutely LOVE my windows

N/A

Excellent quote. Prompt and reliable service. Awesome product.

the communication regarding the manufacturing of our product was clear and timely. The door itself is high-quality and solid-very pleased with it.

I would tell them to make sure and double chech your order. I was not pleased with the process to qualify for loan. I was not told from beginning how the loan process was. I needed to go thru all 3 credit bureaus.

The work was done on time the workers were very good at their job and cleaned up after the job was finish.

See below. And, also because I paid for a front storm door that you do not actually sell. The cost of that door is $1600, which I was asked to pay in full on the day of sale in order to get financing. I asked for a check as my financing is with your recommended financing carrier, and I need that check to pay off the financing. I have not heard back.

We were impressed with Carlton knowledge of the product. He took time to answer all of our questions in terms that were easily understood.

The screen room is very nice. We haven't had any issues with bugs getting in, and the space looks great. The sales team was very helpful and gave a lot of confidence going into the project. They were able to give us a price that was reasonable and the quality seems great. The installation team was professional and knowledgeable. They were a bit late getting to the appointment, but they were able to still finish the same day. We had to clean up the screen room a bit due to some screws and metal/rubber shavings left on the floor, but after that, it was ready to use. We are extremely happy with the result.

Until Champion resolves the exterior color not matching the sample we picked out to match our existing trim, I would not recommend.

Customer service was horrific! No follow up or follow through .. quick to take my money, then dropped the ball thereafter! I will tell everyone in my circle of influence not to use champion

Communication is horrible. Took 2 weeks for someone to finally do something about sending someone out to look at the issues with the newly installed door. Also don’t appreciate the instal manger saying he spoke to me the day before and I said everything was all set. He did NOT speak to me. I’m. Ow waiting on a new replacement door to be made and who knows how long that will be because the installers came back out the day before yesterday and said what they recommend to be done, but once again no one from the internal operations has called me to touch base or anything.

Overall experience was last than stellar. Mark was a great sales person, but truthfully, the great experience stopped there. When the install crew came the first day they weren’t prepared for the job and had to call a manager to come review and give direction. As such, they said they couldn’t complete the work that day and would need to come back. Window install went fairly well - minus poor caulking on the interior.

When they came back to install the new exterior door my real issues began. When asked to check out the door once finished I noted that there was light leak at top and bottom. Installer’s response was “it’s a tall door, that’s just how it’s going to be.” When I continued to press on the matter and told him it needed to be fixed, he stuffed additional weather stripping in the door frame to attempt to block the light.

At that point I gave up trying to get him to finish the job correctly. Once they left, I called customer service and asked for a call back. I received a call the next day, explained the situation, and was told the supervisor would be calling me on Friday, but no later than Monday. It is now Thursday - a week after my call and no call back.

I also received a call from their satisfaction team since they showed the job as complete. When in reality there is still a window to install. Explained my issues to them again and they also said they’d get me a call back. Still no updates or outreach. For spending over 20k on new windows and doors I’m incredibly disappointed in the quality and care shown by the team.

I sent in this response before the first siding people not so good the last gentlemen that did just my sunroom was great I think his name is Adam.

My next door neighbor was having windows installed. They did not even come close to the quality of Champion windows. I did not know that you can't open the window from the top, and still use the screen. I would have bought full size screens, had I known.