Customer service was horrific! No follow up or follow through .. quick to take my money, then dropped the ball thereafter! I will tell everyone in my circle of influence not to use champion

Communication is horrible. Took 2 weeks for someone to finally do something about sending someone out to look at the issues with the newly installed door. Also don’t appreciate the instal manger saying he spoke to me the day before and I said everything was all set. He did NOT speak to me. I’m. Ow waiting on a new replacement door to be made and who knows how long that will be because the installers came back out the day before yesterday and said what they recommend to be done, but once again no one from the internal operations has called me to touch base or anything.

Overall experience was last than stellar. Mark was a great sales person, but truthfully, the great experience stopped there. When the install crew came the first day they weren’t prepared for the job and had to call a manager to come review and give direction. As such, they said they couldn’t complete the work that day and would need to come back. Window install went fairly well - minus poor caulking on the interior.

When they came back to install the new exterior door my real issues began. When asked to check out the door once finished I noted that there was light leak at top and bottom. Installer’s response was “it’s a tall door, that’s just how it’s going to be.” When I continued to press on the matter and told him it needed to be fixed, he stuffed additional weather stripping in the door frame to attempt to block the light.

At that point I gave up trying to get him to finish the job correctly. Once they left, I called customer service and asked for a call back. I received a call the next day, explained the situation, and was told the supervisor would be calling me on Friday, but no later than Monday. It is now Thursday - a week after my call and no call back.

I also received a call from their satisfaction team since they showed the job as complete. When in reality there is still a window to install. Explained my issues to them again and they also said they’d get me a call back. Still no updates or outreach. For spending over 20k on new windows and doors I’m incredibly disappointed in the quality and care shown by the team.

I sent in this response before the first siding people not so good the last gentlemen that did just my sunroom was great I think his name is Adam.

My next door neighbor was having windows installed. They did not even come close to the quality of Champion windows. I did not know that you can't open the window from the top, and still use the screen. I would have bought full size screens, had I known.

Worked with my schedule and was happy to work with them. I would recommend

Happy with the demonstration on the quote of the windows

Champion Windows makes a quality product and while the price is a little higher than I would want to pay, the product options and design make it worth the extra spent.

Mark the salesmanship
Gary the install supervisor
Not sure name of installer might be Adam

They were ALL awesome. Very excellent representatives of the company.

Love the all season room

My overall experience with Champion has been very good.

Extremely poor communication. We had an issue and our sales rep refused to help us correct the issue. Felt like we were just a pay check for them not a customer.

Workers very professional and courteous. There was no mess left.

Mark was knowledgeable and friendly. He knew the product and was willing to be flexible on pricing.

The sales and installation team were very knowledgeable of the product and detailed the process step by step so we were all on the same page.

You have already heard from us what was wrong.

I liked how the construction of the windows was done.

I cannot recommend Champion because I'm still waiting for a resolution to some problems.

Had a great experience.

Quality professional fast. Ordered 01/03/25windows where in by 01/29/25 . Looks like new home..

Pleasure to do buisness with

Windows are amazing. Greatly reduced my electric bill.

Maybe. Depends on pricing and what kind of construction or materials are needed by friends.

Nice company.But very slow in getting the job done

Beware pushy sales
Products are good warranty good
Shall see in 20 years

My whole experience has been a very positive one. Mark was my sales person. He was professional and courteous. Very knowledgeable of his product. Adam was the installer, who was friendly and did a fantastic job of installing my new room.

I had an issue with 4 Champion windows in a previous home. Champion took care of the problem at no cost to me. That’s why they just replaced some of the windows and a French door in my current home.

I am waiting on my install to officially be complete. Three of my windows were wrong. Ask me again when my windows come in. It will probably be another two months.

I strongly recommend as long as Chris is installing. The previous contractors were horrible.

Champion did a great job with installing new windows throughout our house and replacing a french door. The products are great and the service was excellent from beginning to end! We were also nicely suprised by the reduction in outside noise after our windows and door were installed.

We would definitely recommend Champion. Good to work with. Our doors look gteat.

I’m very disappointed. I am having Champion Windows replacing doors, windows, and building a sunroom. First, the closer on the storm door is broken, and it took them forever more than a month to schedule service for repairs. Secondly, I have requested that the keys be the same between front and back door. But, they gave me an electronic front door lock without key. Imagine if the battery went kaput and you have no way to open the front door! The whole project costs me close to $100,000 and it is not at all smooth sailing!!!

Poor caulking around windows inside and out except for kitchen. Was not aware windows would not fit entire opening. Feel like we’re losing the benefits of these windows when large gap opening around all sides of the window itself. The outside appearance below our expectations. The windows are too small but have wide trim which don’t see how the trim can keep out cold and heat like more window would.

Reserving judgement until all products are installed

The installers were professional and worked hard on a hot uncomfortable day. They did a beautiful job on my new door. I highly recommend this company.

Everything was fantastic. The technician (sorry, can't remember his name) who came to assess the problem was helpful and most knowlegeable, as was Mark (sales). Installers Josh & Brittany were friendly, informative, hard-working and SO meticulous. When they left, my yard and house looked the same as when they arrived - except I had a new window. A nice, big, shiny, super-clean picture window! They ran into some unexpected issues, but took care of **everything**.

A neighbor inquired about our window installation and we recommend Champion.

The windows are smaller than the opening by about an inch on each side. Large flat 1.25” trim was installed on the interior sides resulting in approximately 4” of window trim from the side to the glass. A lot of foam was used to fill the gap during the install. For half moon windows, exterior trim appears to be incomplete. Contacted the champion installer and they said that was normal. It is not a good look and tons of caulking was used to fill the holes. Could not get anyone to come out and look at install after.

Would recommend Champion to neighbors and friends.

Work crew performed insufficient cleanup, both inside and outside the house. Couple of holes in siding appeared. Bathtub scratched.

I AM STILL WAITING FOR AN REPRESENATIVE TO COME AND CHECK THE SCREEN ON MY WINDOW,I CALLEDABOUT TWO WEEKS AGO MAYBE LONGER.

Great experience.

Great experience start to finish! Highly recommend

Everyone I’ve dealt with are great…

Sales and install crew were very professional and both did an excellent job. I am proud of what they did.

They were very open to all my questions even after placing the window order . They kept me advised through the whole process The best part was the professional people who installed them great team hard working and even cleaned new windows after installing them saved me hours of work . I am not a person who recommends but champion windows is wonderful

never ever will I

I gave this rating because the person that recommended Champion to me has not received an acknowledgement of any type. I was told she would receive a gift of $100 for her recommendation. No one has contacted her in any way.

Yes, I would recommend Champion on a heartbeat

I didn't get the deal that was offered on the commercial buy 2 get 2 free

Very well built and very professionals in the install.