I added an addition to an existing sunroom and the man they sent was very slow and not efficient.
They were very courteous and efficient on replacing my windows.
Love the windows. The service was great.
The quality of the product is a 5, but customer service and scheduling is a 1.
I am satisfied with the end product thought the customer interaction with the main office was not near being good, as they tried to get money from me before even commencing the project.
Our new beautiful sunroom was delivered and installed by two very professional installers from Champion Windows and Sunrooms from the Louisville Ky showroom. After we purchased our sunroom, their installation manager came out and offered construction advice for the decking that would support our new room and enclosed swim spa. Following building code for an enclosed swim spa, the deck and sunroom is very well designed and built to last a very long time. Thanks to all Champion Windows employees that made this dream a reality.
I would not recommend them because it took way too long to get my windows installed and I felt like they kept putting it off.
They were professional and used good quality materials.
I can not get Window World of Louisville to communicate with be regarding my project.
Windows were measured incorrectly. Trim finished with wrong color. To date I’ve not received a call fromChampion with a resolution or new install date?
My siding is falling off the house. I have called and they were supposed to be out tomorrow. They have called and rescheduled and it has been the fourth time they have rescheduled. I have heard every excuse for the worker not to come out.
I had really well service.
I think I paid too much.
we have to a family member in Colorado and they have already signed a contract
The installers were very professional, and we were pleased with their work ethics.
Initial communication w/ salesman was fantastic! Communication with installer was fantastic! Follow up communication on timeline of additional replacement windows and screens...not good.
I felt like keeping the customer informed was lacking. We had to constantly called them to find out what was going on.
They have always done me well and performed good work.
They did a great job!
Champion Windows Of Louisville were here and installed all 12 windows in one day!
Everyone from sales to installation was very accommodating, and we are very pleased with the work.
They did a pretty good job and they look really good.
I was absolutely pleased with the quality of workmanship and the colors of the finished project. I am overjoyed with the whole thing!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Louisville as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys