Horrible customer service, windows installed incorrectly causing water damage 6 months ago and still havent been fixed cant even get a phone call returned

They did a perfect job. They even replaced my door when they were sent the wrong one. They did a good job.

They were fast, clean and gone.

I chose Champion over 2 other offers. Champion was the middle $ bid, but I thought they would have the best customer service and product. I was okay with the finished installation, but very irritated with the customer service and follow up. Let me explain. I signed a contract May 11, 2021 and expected an employee to come out within 2 weeks to do the final measurements. I was then expecting the windows to be manufactured and ready to install within 8-10 weeks per the contract I signed. On May 25 after not hearing from anyone I contacted the salesperson, Jacob. He said he notified someone. Again on June 4, I contacted Jacob who said he reached out to the Regional Manager and installation department. Finally on June 24 (6 weeks after contract signed and 30% down payment placed), someone came out to verify measurements. Again I patiently waited another 14 weeks and heard nothing from Champion. On October 4th, I texted Jacob Sullivan about the windows. He proceeded to tell me that he left the company over 2 months previously! I was furious. When I finally reached someone in the Installation Dept, he told me the order was ready. I verified the order and found there was 1 window missing. (I had ordered 10, but they only had 9 at the Louisville warehouse for me). He had to place another order for the missing window. Finally on November 10, an installer showed up. Four business days later, 11/15/21, the 10 windows were finally installed. That is 6 months after I signed the initial contract. There was never any follow up by Champion during that 6 month period: all communications were initiated by me to find out what was going on. So I rate customer service as very poor.

I have three reasons why I would not recommend them. They didn't keep an agreement in the contract referencing the door. They made an appointment to come back and work on the door but didn't show up and didn't call me. The salesman tried to get a change order, but he acted like he never heard of a change order. He said he would check with people and call me back, but he never called me back.

It took quite a while for them to do the job. They did good work.

Even with a few issues, the windows look great and have provided increased insulation in the kitchen.

I paid a premium for what I thought would be premium service. Materials and installation were good, but whoever had the responsibility to coordinate the work and delivery of materials failed completely.

They are really nice and respectful. However, I have a window that was put in crooked.

The guys that came were really good. As far as the windows, so far so good.

Windows seem to be very efficient for keeping sunrays at a minimum during the summer. Don't know how efficient they will be for the cold weather since we haven't had them through a winter yet. Installation was highly professional. Very satisfied with these windows.

Champion Windows of Louisville did a great job.

The salesman was very knowledgeable and answered my questions. The installation crew was excellent and really knew their business. I have already talked to several people about what a good job they did. Will use them again

We spent over $40,000 for a new sunroom. Included was a lifetime warranty. In April, 2021, one of the windows shattered. It is now almost Sept. and we still have the window taped up so it won't fall on people. We've been told the glass came in but they lost our order so they threw the glass away. I don't believe that. We've been told the glass was here but when they came to install it the glass was the wrong size. We've been told the glass is being manufactured locally so it won't take as long. That was about five weeks ago. If five weeks is "not as long" I can't imagine what it would be if manufactured somewhere else. When I try to contact someone I cannot get anyone. I no longer believe what Champion tells me and I am going to file a complaint with the Kentucky Attorney General because I believe their failure to fix this window under the lifetime warranty is a violation of the Kentucky Consumer Fraud Statute.

I have been extremely satisfied throughout the entire process, from the sales representative to the installers. They all have been great to work with.

Would not like to comment.

Would like Company to communicate more frequently about the time line for the different steps related to installation.

Quality product, sales team and installation. Many mistakes in window manufacturing, and very poor follow up on fixing the install issues. Took 1 month after the install of incorrect windows to get someone to call me back, and another two weeks to get the replacement windows ordered. Still waiting for 4 windows to be remade, and still missing our screens.

Still Have not completed the Job, since April 5. The windows was installed in the time I was told,, 6 weeks , but the wrapping of the Fascia/gutter and Rake board is still not installed.. The contract said 4 weeks from contract date which was April,5..

I had Champion windows installed in my home in 2006 in every room except a new addition we had just put up. The Champion windows still look like new and the windows from the new build were awful! I had to replace them with new Champion windows. Now my home looks great and everything matches!

The service was great! The installation crew was amazing. We really appreciate their service!

Expected better exit-entry not a 3 in wall to trip on

I am very satisfied with my room!

My windows are cracked and it will take a couple of months for me to get new windows.

Nothing with my installation went how I was told it would go. The supervisor said they would come back and check the work. They never showed up. The window has a leak.