We loved this experience! We could not be happier with our new addition to the house!!!!
They were very professional and did great work!
They did a superior job and it was done on time.
Champion Windows did a great job!
This was a very nice experience from salesperson thru installation
We're very satisfied with the installation and the installation crew.
The windows are beautiful but we haven't notice a reduction in noise or decrease in our utilities. Very disappointed!
Never got strom door and trim falling off
Good quality product. Very satisfied with the result.
Areas Of Satisfaction - The installation crew, Ron Garland and Tim Gray, exceeded our expectations. Very friendly, courteous, professional and skilled. They did an excellent job and were very efficient.
Recognized Excellence - Ron Garland and Tim Gray.
Areas Of Satisfaction - The quality of workmanship, the guys that did the patio and doors were great, their ability and knowledge were great.
Recognized Excellence - I don't remember names, but the two work crews that did the patio and door were great.
Areas Of Satisfaction - I was most satisfied with the workmanship that they did.
Areas For Improvement - The overall experience was an excellent job. There were no areas of falling short.
Areas Of Satisfaction - The whole team from the salesman, to the measure guy and Cameron who did the service, was all satisfying.
Additional Comments - Cameron was great. We are so pleased with him. He kept us informed. We were to have a two man crew, but Cameron did the job alone and was great.
Areas For Improvement - They didn't fall short. They are always very friendly, communicated well, and showed up when they said they would. It was a very seamless process.
Areas Of Satisfaction - I was most satisfied with the timeliness of them being there when they said they would, keeping me informed, and the quality of the product.
Additional Comments - I am very pleased with the whole project.
Areas Of Satisfaction - Quality of sales presentation and then the actual finished product. The installation crew was especially good.
Recognized Excellence - Brian Reed was extremely personable and knowledgeable. He was very helpful to us in making our various choices. The installation crew could not have been better. They were professional in everything they did. We are extremely pleased.
Areas Of Satisfaction - Everything was GREAT with my sales representative and installers!! Both were very professional and knowledgeable in their jobs!! I couldn’t ask for a better experience with Champion!! “I can see clearly now” with my new windows!!!
Recognized Excellence - Jacob (sales rep)Allen (installer)Carlos (installer)Awesome guys doing an awesome job!
Areas Of Satisfaction - I am most satisfied with the overall job well done.
Recognized Excellence - I would like to recognize the installers for their exceptional service.
Areas Of Satisfaction - The guys that installed the windows were very professional.
Recognized Excellence - The guys that installed the windows impressed me and were good at their job.
Recognized Excellence - The installers were gentlemanly type people and I appreciate the work done.
Areas Of Satisfaction - I am most satisfied with the completion.
Recognized Excellence - I would like to recognize the installler for their exceptional service.
Areas Of Satisfaction - I was most satisfied with how well they installed the storm door (which was extremely difficult).
Additional Comments - They were all so good.
Additional Comments - I am very happy with the work.
Areas Of Satisfaction - I was satisfied because the whole presentation of the windows looks so good.
Recognized Excellence - Everyone was top notch from sales person to last person that came to clean the bricks where the windows met the outside brick wall.
Additional Comments - They were all polite, got the work done, cleaned up their mess, and everything looked good.
Areas For Improvement - Absolutely none. Everyone we worked with was great. We couldn't be more pleased with the process and the product.
Areas Of Satisfaction - All of it, honestly, but our installers were fantastic. They were efficient and didn't leave a mess behind and were great at communicating the process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Lexington as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys