I would recommend Champion windows to anyone looking for replacement windows.
The reason that I will not recommend Champion is that the experience needs some work. Our sales person came out and was great, BUT he was more interested in talking to us about anything else other than the windows that needed to be ordered. He ordered one window when there should of been 2 windows for the install. So that set us back immediately. Then, I tried to reach our salesperson to talk about our order and I NEVER was responded to. I later found out this salesperson was no longer working for Champion and no one reached out to me to let me know if there was a new salesperson or anything. I had to reach out to a Office Manager to get things rolling again. I have to say that once I reached out to the Office Manager, everything started to get ordered and going like it should have been in the first place. During the order process though, I tried to reach out to the regional sales manager several times and I never got anything back. I was contacted at each milestone of the project to get money though. For us, it just felt like as the customer, we were not taken care of through the process.
Overall completely happy with the finished product.
Champion Windows came the date and time they planned with me. Their work was professional. and they had all the proper tools and ample materials for installing my windows. Their measurements were exact and fit perfectly. I was very pleased with their work. and how Champion Windows improved the beauty of my house
I cannot in good faith recommend this company because of the issues described below. If and when the problems are resolved, I might change my mind!
Work took almost a full year to replace 6 windows. took them 4 separate trips to finally get their measurements right. Then once the job was finally completed ( which they do not open properly ) they harassed me that exact day, calling up to 10:00pm to get me to sign off on the job!
No, because of the way I was treated between the sale & installation. No one cared that there was a time limit on the loan that expired by the time the windows were finally ready. The first installation date was canceled without my knowledge because the signed extension to the loan was not sent to loan company.
Windows yes … others not so much
Wouldn’t hesitate to recommend to family or friends. Everyone from our sales rep to install crew were great!
Was on schedule. Kept worksite clean, only complaint was interior finish work on curved trim
There are stains that need to be fixed and I told them that. They told us that they would contact us and they didn't do it. If you lower the top window, the bugs still come in. I told them that, and they said they made a note of it. I like the windows because they are probably good windows.
The installation part was great, but my sales experience was horrible. After the local salesman came to my home I was still undecided. A few days later I was contacted by what I thought was my local salesman since he didn't identify who he was. I signed a contract with Jacob after he told me that Eric would get credit for the sale. This was a lie. Jacob then messed up the contract so bad that my project was put on hold. Jacob didn't even know my project was on hold until I told him. After I let him know how upset I was Jacob stopped communicating with me completely. I had to call the corporate office and work with the installation manager Robert. After that my project finally started to move forward. I believe the online salesman contacting me was unethical and sneaky.
Have already left Google reviews.
We are very satisfied with our windows!
Not pleased with sales person (don't like being lied too), Install crew was wonderful.
I highly recommend Champion Windows.
They did a super job. They were nice, cleaned up well, and I'm highly satisfied.
They were very professional and fast.
Champion Windows of Lexington has wonderful customer service and a wonderful sales team.
I would recommend Champion Windows.
I was told all the windows I ordered had came in. One 3 panel window was no where to be found. I called and left messages for 3 weeks with supervisors and never had one person reach out to me. After three weeks of “looking for the window” they finally reordered it, which took another 3 weeks. Not only was the customer service terrible, I had to have a huge window on the front of the house without blinds for almost two months and completely mismatched from my newly installed windows. I expected much more from such a long, good standing, reputable company. I was hoping to get what I paid for. Champion windows are not the best deal by far but I went with them because I trusted their name. That was a mistake. I was going to be a returning customer because I still need 5 more windows for the back of the house. I didn’t even get an apology from champion. I’ll use my hard earned money on a company that cares.
Windows are not the quality demonstrated by salesman. Installation was substandard.
Sales rep gave us a bad first impression when we had to resign contacts twice due to things he forgot and didn’t tell us. Put the entire project behind and it ended up being 5 months late from original estimate. Hard to communicate with office staff on issues and delays. Door itself is nice now that it’s in (besides install issues we had) but we would have to say we would have used another company if we had to do it over again. Would not recommend.
Simply because of placing an order in October of 2021 and having that installation completed by 21, April 2023. The patio door was not door originally ordered and has lower efficiency rating than windows with mods having to be made due to poor design. Also GreenSky wanting to charge interest on purchase that had not been completed. 12 month same as cash but install took longer than 12 months. Also all the traffic of Champion folks to home having to rework, modify or re order. Also not being able to speak to anyone that had authority to get anything done or at least let us know what was occurring.
Great company, very knowledgeable employees
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Lexington as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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