We paid a premium price for a patio cover with the belief (mention 10 times during the sales pitch) that it would be easy to finish closing it if we choose to do so. Marty Stein knows we overpaid for what we got. There is no way Iwe would've paid $31k for what we got. Champions has already lost a lot of business from sharing our experience.

I love the way the new windows and doors look. They are so easy to open. They really make a difference from the old windows.

Everyone that was involved with the purchase and installation of the windows were all so very nice and knowledgeable about everything that involved my windows.they got the windows installed in one day 10 windows! That was so awesome I love my new windows

Liked the installer. Very courteous. The quality of materials is exceptional.

The most un-unprofessional experience I’ve received from champion with an 11 year history. From sales, service and warranty. This is my final project with champion.

Project has been 9 1/2 months and still not completed. Very disorganized. Made appointments to come work and did not have materials. Did not get door handles we wanted found out or were told it would not work. Front door lock moves in door. Told as tight as can get. Thought we ordered custom doors and screen doors only to have Larson Screen doors installed that anyone can purchase from Lowe’s

The windows are very expensive. The bar on the full screen doesn’t line up with the middle bar of the window

Prompt and professional. Cleaned up.

Excellent workers.

Dependable, professional, Champion employees did the install.

Professionalism

Everyone we dealt was friendly. The gentleman came to give a quote was a little unorganized and seemed to be new.

We had some issues with the quality of work after being past customers and dealing with champion for years.

Your sales persons they were excellent plus your installers were great. If I have the rest of the windows installed I will request the same sales people and installers.

If it wasn’t for Ron and Doug I would probably be in court with this bunch. The guys that installed my windows were doing a good job but they had to cut out sections of the wall to extend two windows into one because they couldn’t make one that small. There were holes in the wall that I could throw a baseball through and Brian and Kyle kept telling them they were supposed to leave it that way and it was my responsibility to fix it. After showing Kyle the holes via FaceTime, he went quiet and said they would figure something out. Alan the installer told me on a Thursday that Brian was supposed to call me to let me know what they were going to do to make it right. I never hear from him. I called Alan and he told me he would call and have him call me. Still nothing. After multiple attempts I finally called the 800 number and they connected me to Doug. He told me he would come that day when the guys would be here to put up my gutters. I knew nothing about them coming out. He said Brian told them he confirmed with me the appointment for that day but I never talked to him. I was out of town. I had to call and get my Dad to come down and they were already installing my gutters before he even got here. Luckily Ron came down and had to fix everything on the inside to repair the holes. The gutter guys added an extra downspout that ran into the middle of my driveway and one of the downspouts leaks. Still haven’t heard anything about that.

We will strongly recommend Champion to our friends and neighbors. We knew they had the best product in the business. Now we know they have the best people.

Pls c my response today to 844-699-0224.

They are always fair and straightforward to deal with, giving the customer any available savings. Installation happens right on schedule with a courteous installer.

Quality product, excellent customer service

Several incorrect window measurements causing delays. Unable to complete door installation.

I've already shared my experience with several people and will continue to do so.

From start to finish it was a fantastic experience in replacing the windows.

The product is good and installation was great.

Exactly as I was told they would be

Luis and Allen provide Excellent customer service

The installers were quick professional and did a great job. Let me just watch the process. Amazing.

This was the very best experience I have ever had. They were on time every time. Very neat and tidy.

Bait ans Switch. Sold a product they don’t even manufacture. Then when I caught it they told me most people don’t catch it. Settled for sub par product because I was past my time of ending contact. Measly discount for tens of thousands of product.

Adam did a wonderful job with the installation. He was courteous neat and professional

Overall, I like the triple pane option, but I would people to be aware of finish problems on the “wood” interior finish.

Everyone was knowledgeable, courteous and enjoyable to work with.

not really disappointed, I just do not like the way lock on the door looks, it has been checked however it still does not look right to me. there is a space that I don't like, it looks like there is to much space between the door where the latch and lock goes.

The job isn’t finished. Still waiting on the doors to be keyed alike. Champion gave me a code but nobody has followed up. We paid for the whole project and we’re still waiting for it to be completed.

I would recommend the windows because of the product quality. The sales/service side of Champion windows was very disappointing.

Communication and contacts during installation and why delays occur giving status updates!

They did what they said they would do.

Great product, service & professional company & everyone I encountered during my project! Very satisfied!!!

I have used Champion before at another home. I have always had good results with Champion.

Quality maybe good, haven’t had long.enough to judge, but lack of communication skills were lacking.

Yes

Everyone was very nice and prompt in the beginning. But,,,,the measurements were wrong on some windows and had to be re-ordred. 2 months later, still not done. Very disappointed I can't use my patio.

Did not meet promised completion date. All communication was initiated by us.

Great salesman and installer

Communication

Professional friendly people

Love the design & service team

Better communication and follow up! It was 5 months to get the project completed!

Quality of employees and products

I didn’t like the trim at the top of bay window they installed. I was offered no other options.

Just read on it is made as clear as possible