After this interaction with this company, I wouldn't have them install windows if they paid me and they were free, let alone refer them to a friend.
I think the windows good quality and a good fit but you might want to install them yourself or hire an outside contractor to install them.
I was very pleased with Champion Windows. Did exactly what they said. Very prompt and on time. Very friendly installer. Very happy. Can't wait to replace my sliding glass door.
Itemized pricing was not given, even upon request. Installer had vague hours, and I missed work waiting on him. It seemed the install team needs more people and some checks and balances. I had to call a few times asking where people were or who to talk with.
From beginning to the end I experienced a shit show.
Smooth from start to finish, love the new windows.
Installer did not clean up afterwards and the office was very unprofessional.
I would recommend this company.?
I was totally unsatisfied. I placed the order over a year and a half ago, and we just got them all replaced a week ago. I was not happy.
Run the other way. Champion is not well managed nor are the staff knowledgeable. Wrong windows ordered, installation problems and then waiting MONTHS for fixes.
They gave us window colors that they said would match. They do not match at all and they will not do anything about it.
I did tell a lot of people about Champion Windows, but they are too expensive.
I reached out to Champion to have them replace three windows. They were successful with one of them. The other two have required multiple visits because they kept bringing the wrong windows. I am waiting for the third installation of my bedroom window because they brought the wrong ones twice. That's, in a nutshell, why I won't use them again.
I was informed every step of the way and pleased with the quick turnaround time! Our two installers were great! Had a great experience from the moment sales guy walked in u til the moment the installers walked out.
Champion Windows of Grand Rapids took too long to get the windows done.
So far, it's been good, but they have been slow to respond on the warranty.
I am generally satisfied with the end result but there were some issues with the installation process that troubled me. I don't really feel it was a great value for the cost.
In the past I would have said 5. This experience was poor. I believe taking away the local control from the Grand Rapids office was a huge mistake.
I'm having some problems with the windows and I also had problems with the company, they are very slow, and they don't tell you they are going to be late or anything.
The installation was done well and Will the installer took his time and did a great job on the finish work.
They put in the wrong windows in, and I'm not happy, They had to reorder, and I am waiting to put the right glass in.
I am likely to recommend Champion Windows of Grand Rapids to a friend because they give great service, know what they're doing, and take care of their customers.
Communication through scheduling sketchy
If I know someone who need this service, I will gladly recommend you!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Grand Rapids as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys