From the salesperson through to the installers the experience was excellent. Spencer came to our house and was super knowledgeable, professional and personable. He showed us the windows and all the features. The windows were ordered and came when they said they would. The office called and could schedule the install right away. I was most nervous about the install process, (would they really be able to get the old windows out without messing up the interior wood work, etc) Nothing got messed up. They did an excellent job. The installers were on time, experienced, very courteous, fast but thorough and they clean everything up. The windows look so good. Thank you Champion.

Price was good but they weren't very good at updating. Expected order in September but finalized at end of November.

Not at this time

Josh was very hardworking- made me feel I was slacking watching. Great guy!

I will definitely recommend Champion Windows of Grand Rapids to my friends and family.

Compared to other later estimates, I thought the door was a little pricey.

Windows mismeasured twice and entire process took several months before finally installed right

Great installers, outstanding sales rep, and pleasant secretary.

The installation process left something to be desired.

I would recommend champion windows to friends because they were quick on getting me someone to talk to, they answered questions and they scheduled appointments in a resumable time frame.

Honestly I don't think I could've found a better company for my windows. With 2 MASSIVE picture windows needing replacements, it was great to have them custom made! The only thing I would be unsatisfied with would be the communication between consumer and company. There were a few gaps of communication but work wise and quality wise I love it! Collin Pawlowski is an amazing addition to Champion Windows and he knows his stuff!

Salesperson was on time. Work crew were on time, friendly and cleaned up the area well.

The five windows were installed quickly and professionally. Thanks

Terrible windows, terrible install, and terrible customer service.

Because of the window quality of the windows, and the professionalism of the of the whole staff I would not hesitate to recommend to anyone.

I was to have been contacted by the installation manger by today, haven't heard a thing.
This message was after I had to make two calls to customer service trying to get an update on my door. I am beyond irritated at this point, being inconvenienced with incorrect ordering of the door 3 times, 3 trips to install an outward swing door when I need an inward swing door, and waiting for callbacks. The windows do not keep the heat out as informed even after I installed insulation. I am waiting for the door to finish my porch to test further. The end u

The patio doors seem to be of good quality and we like them very much. We would have appreciated it if both doors used the same key as we need two different keys to open doors that are side by side.

We paid the project in full, but we have a sliding door adjustment needed because it does not lock and we have been waiting for over 2 weeks for someone to come out to help us.

Communication is horrible. Windows are expensive and the timing didn't meet the promise. Damaged screen, missing slider screen, no keys for slider, wrong size window ordered for bathroom window, had 2 people out to measure and still got it wrong. When they realized it was the wrong size they put the old one back in backwards and foamed around it. (Looked terrible). After multiple phone calls and complaints about not knowing when stuff was coming in and getting installed and quality with very little communication job was finally done. Everything is good now but very unhappy with Champion and communication and timing. Would not recommend.

Windows look great & feels wonderful. Except you forgot the one widow that you took out of the last window.

Nice but feels expensive

I'm still considering how well I like the Champion Windows. They work nicely as far as glide. The heat transfer factor is more than I anticipated based on the salesman's presentation and demonstration. Also our slider glass has unusual spotting that we are awaiting a tech to assess. The tech didn't show up last week so we have to wait for another date next week.

These windows were not put in the way they were sold to me very disappointed with their service

On schedule-great installation-professionals.

The salesman was very respectful, not pushy at all. Stood by his product and his service. Would recommend quicker response time when a customer reaches out. The install team were good, not great. Left some empty caulk tubes in the yard, smoked on the job. Would have been nice if they asked if they could smoke even though they were outside. Still came wafting into the house with them going in an out all day. But they did a great job with the install with the exception of one window. The window lock screws stripped the hole so it doesn't properly line up or lock, but they way they left if made it look like it was ok. The customer service team was quick to respond to my request of having someone come out to fix it. Still waiting on my appointment, but at least it is scheduled.