I am VERY likely to recommend Champion Windows with the knowledge that they may not be the lowest price provider. Champion's products are solid, well-serviced, and warrantied. You can shop around and MAYBE find a provider for less that performs as well. I merely warn them: The cost of product failure far exceeds the price-savings on installation. Get a quote from Champion first!
I don't know why I waited so long to replace! It is so much Quieter, No more rattling of the glass and the Transformation, all I can say is WOW!!!!!
I am not real happy with my purchases this time, unfortunately. I've waited all summer for my window and new screen door. They window is installed and a big blessing. However, the installers realized when they got to my house that the screen door is the wrong size. WHY isn't the size checked WHEN the product is received, rather than wait until it's time to install it .... then more wait time. This is very frustrating to me.
It was ordered and measured in May .... and now I'm not getting it until September. :(
They are very clean and meticulous, and make sure the job is done right.
I wouldn't be so quick to recommend because the quality of the windows were not up to my expectations.
Took 8 mos to deliver window, came in wrong twice, scratched, trim damaged and other promises not met
I waited almost 6+ months for my install. I had to contact Champion to find out any details on the reason for this. I had to initiate most of the calls for updates.
Work began months later than estimated, job took weeks longer than estimated, poor job cleaning up work site.
Six months ago I would not have recommended Champion Windows and Doors as we were very dissatisfied with the sending of the wrong door, then hearing 10 weeks later that the door had not been reordered. But once Mike stepped in things changed and we are very happy with our door. We realize there are circumstances that impacted these errors but at the same time those issues had a major impact on the fact that we went through the winter with a very drafty, foggy glassed old door. Thank you Mike and John for getting everything resolved. We appreciate your kind, efficient, professional resolutions of the door!
based on my experience, I would recommend champion.
The quality of the work and products was good. Communication was almost non-existent; people would show up to work on the project without notice--it's a good thing I work from home. I understand things were delayed due to COVID, but a more realistic estimate up front of the time it would take to complete the work effort would have been greatly appreciated.
They were professional and quick.
Even though with the pandemic it took a little longer to get when look a little longer to get windows manufactured and installed was still and installed was still very pleased
No, I would not like to leave a public comment.
They did a great job.
I was promised the job would be done by the end of March from Champion Windows and it was not completed until the end of May. This job was off my two months.
The customer service was less than desirable.
They were very professional and cleaned up real well. They did a great job and were really thorough.
The people that came were very meticulous they did excellent work and they cleaned up very well. They did everything very well. They know what they are doing. They take care of their business, they cleaned up very well and they were very meticulous in their job. They went above and beyond.
The salesman did a good job. They weren't pushy. The installation team was wonderful they were friendly the answered our questions.
We were happy with the team that tokk out and put the new windows in. Very efficient.
Everything went well. They were fast and efficient. They worked really well. There was no mess. The operation was clean and organized. They did a good job. I'm still awaiting a replacement window. They put the wrong window in the living room.
We're have issues with communication. No one is responding, I'm very unhappy with this situation!
Harold was amazing went through everything with me. When the installers were her they were polite and did a wonderful job
The window is great and the installation was awesome.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Grand Rapids as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys