I am a little surprised at how many windows have had to be replaced because the seals leaked. We are older people. The windows are washed in the spring and fall. They are not manhandled. Why does this happen so often?
I am very satisfied with the service and they were very quick.
The product is great and the installation was excellent with a very professional crew. However there was a disconnect between the sales rep that ultimately cost us thousands of dollars. It was extremely disappointing as we had used Champion before in Cincinnati where the sales rep was superb. We have waited 7 months before providing this negative review in the hope that they would resolve this dispute, however ultimately it was ignored. I’d highly recommend Champion in Cincinnati, but not in Grand Rapids. After having over 50 windows installed by Champion we expected better treatment.
The two men who removed my massive & cracked front window w/out any issue. And the strength of the workman that carried the heavy window and loaded it w/out breaking the old glass.
Harold came out to give us an estimate today. Very professional and knowledgeable about the company and the product he was selling. We felt no pressure to buy but also very confident in purchasing our windows from Champion based on Harold honesty throughout the entire process. Thanks again Harold! The DeLeeuw's
Since Champion is mainly a windows company I wonder if going with a siding company might have been a better choice.
Champion did an awesome job with my Four Seasons porch. I am looking forward to enjoying it this summer!
Everyone that I worked with at Champion, has been very responsive and generally seems to care about us and our project. It was very important to them that we were 100 % satisfied.
We have used Champion more than once and it was a little more expensive than what I expected than doing it myself but we still went with them because like Champion!
The up most professional installation crew in this day in age. Will and Bill work well together, and we are extremely happy with the windows. We hope to still be in the years to come.
We're gradually replacing windows as we are able. The difference between the cheap windows we inherited with our house and the Champion windows - and their installation, is staggering. Our old windows had significant drafts around them and cold penetrating the glazing. Our new Champion windows are neither cold nor warm to the touch and the drafts are gone around the casings. We'll keep replacing our windows with the Champion product until they are all done. And, we're looking forward to future projects and improvements with their staff - a pleasure to work with.
Champion Windows of Grand Rapids did great work!
Overall a High 2 rating or LOW 3.
I can really feel a difference. I can sit here with the heat at 65 degrees, and be comfortable in my home in Michigan in the winter. Those guys were amazing, clean, respectful, and a lot of fun. It took a couple of days because they were doing it in the winter. They worked hard and did well. I have no complaints whatsoever.
The windows are a good design. The customer service is lacking with the office personnel and scheduling is difficult at times.
Champion is an outstanding company. They have a great quality product. I have them all over my home.
We had a problem with the door, and there was a screw missing. We have been waiting for 3 weeks.
Champion Windows of Grand Rapids was great but they changed our installation time which caused us to have to cancel our Florida trip.
We are warm and cozy now in our manufactured home with new Champion windows. I no longer have to fight with the sliding door and screen. We purchased double hung windows so they could be cleaned from inside the house.SUPER JOB CHAMPION. I might note that is was not a nice day when the windows were installed and the crew of 2 kept the house neat and clean!
Overall I love their product. It's worth it for the money!
. The salesman gave us ideas of the different styles of windows we could use to replace our old windows to not only save money but to enhance the look of our home. The installers were very quick and neat. Were very friendly and helpful.
The people of Champion Windows of GR are/were great. No issues. Read the fine print on the LIFETIME Warranty - that is my only negative - it is not Grand Rapids team though - they were great
Champion Windows crew was phenomenal. The c siding crew did a HORRIBLE job cleaning up the work site. We
We have used Champion before and were very satisfied. This is why we decided to contact them again for new windows. Their employees are friendly and knowledgeable. They do excellent work, are on time, and clean up when they’re done. I might add that our order came in weeks ahead of time and we were able to get our windows installed the next day! Happy customers!!
They are an excellent company to work with. I have not had one issue.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Grand Rapids as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys