mediocre product, (half the window latches don't work, door locks don't work), abhorable customer service, specifically Julius the service manager, and Tony (installer) who made a pass at my wife!

Super great. Worker quiet,efficient and pleasant along with professional

Trim was sticky plastic rollout tape with a 2 year warentee after 2 years U have to replace the tape at you have to pay for on a 5400..00 2 window

I was lied to either directly or by omission in a couple of instances. First, the salesperson lied to me by omission by not telling me that the windows I needed to replace were Champion windows. The windows I replaced are EXACT replicas of the new windows. I only bought my home Sept, 2024 and have no idea how old the previous windows were. However, they had mold in the tracks and at the seams where the windows meet and frosted up on the inside whenever it was extremely cold. It appears they hadn't been maintained but since your windows are "guaranteed" for life, I'm not sure I would have purchased new ones. I was lied to directly by the person setting up the installation as he said he was scheduling extra people. He told me it would only take them 4 - 5 hours. Only 2 people showed up and it took them 2 days. The people who installed the windows worked steadily but didn't clean up after themselves inside. They didn't lay tarps or drop cloths on the ground outside to catch the vinyl pieces that broke off from the windows they removed and left without cleaning up that mess. They installed the screens incorrectly on 6 windows (they didn't fit tight to the window so there were gaps to allow bugs in) and installed one screen with a 3 1/2 gash in it. The only saving grace in all of this was the service agent (Khandice) who responded immediately to my initial review and complaints about the screens, empathized with my frustration and anger, and scheduled service within a week. The service tech who came out reoriented the screens correctly and repaired the ripped screen. He did the best he could with vacuuming up the small vinyl pieces but couldn't get all of them out of the mulched areas. We'll see what's going to be done to correct this.

The Sales Representative either didn't convey my concers about the door jam or the representative who was sent to my house to measure didn't bother to listen because not only was my first door too short, the jam was also not measured correctly and would require either the old trim to be reinstalled or new trim used to finish the door, and for the price I paid was unacceptable. The tech that stopped to measure my door was there for probably two minutes.

Very professional friendly installers and so far love the windows

Timeliness and very professional

the chaotic headache i had to deal with trying to take time off of work to have the whole job redone was preposterous. installers put windows in wrong place, failed to properly frame and seal.

My husband and I ordered windows in August and were told they would be installed in October.
October 27th I received a text informing us that the window order was just being placed.
When I called I was informed that our order "fell through the cracks" due to a computer program change and that was the reason for the delay.
Our windows were finally installed Dec 6th on a very cold day.
The installers were nice enough and the windows look good other than a few gauges around the wood trim.

There is a disconnect between sales and services. The customer is promised the moon and the sky until they get the signed contract. Service was suppose to be done by the end of July 2024. The project was not completed until April 2025. When I did get the product my glass was damaged. The company did not offer me any discounts or refund a portion of my money for the trouble. If you have an appointment setup I recommend you go somewhere else. I wish I would have went with another company!

Nice products well built

Seems like pricing is still pretty expensive, especially when I consider that the "special" I received was buy 2 get 2 free. I was also told that it didn't matter if the windows were of equal size & value.

I am very happy with my windows!

There were several mistakes made. I hired a someone to come look at the work ( I’m still not signing off until I have another inspection done). “ Builder “ had to come back twice to fix mistakes, was rude to one of my other workers, asking if they were the inspector. I regret going with Champion.

The salesman did a great job, the installer did a terrible job and the manager did his best to fix the installers mistake - which is still unfixed.

The service for the replacement door was fantastic. Rick made a mess of wrong pieces work for now. NOTHING in the order was correct! Wrong door and stationary panes. Track for a window, not a door. And hardware was incomplete. I waited over 6 months when the salesperson said it would be done before the colder weather. Now, who knows how much longer it will be? Someone at the factory needs to do better quality control.
Thank you,
Linda Meana Wilson

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WOULD NOT RECOMMEND.

The entire process was effortless and smooth and the windows look great. Josh knew his stuff and I appreciated his professionalism. Jeff was a stellar installer and super friendly.

Champion windows is a pressure to purchase after sales pitch. I’m Not a fan of that.

The sales portion was great, Collin was very knowledgeable and professional. I do think he oversold on the installation of the windows, as they did not do a good job, and left nails all over our house and outdoors. We had to have others out 2x to make corrections on their errors. One window was made incorrectly at the factory, so we ended up waiting an additional month for that window to be remade. Overall, we do not feel we got the value that we paid for.

It’s a good window, but very expensive. Have to commit during sales pitch.

I have concerns about the windows

The sales part was great. The install part, was not. Not enough materials were ordered, causing a two week delay in the install. The first install team quit halfway through. They took my outside lighting down, and off property. I had to buy a new one out of my pocket. The color matched caulking was also taken. The project was supposed to be completed by the middle of October, but was not completed until the middle of November. I also had gutters installed, and wish that I would have gone to any big named store, and installed them myself. It would be a much nicer looking job. Due to all of this, I can not recommend anyone to choose this company.

From the salesperson through to the installers the experience was excellent. Spencer came to our house and was super knowledgeable, professional and personable. He showed us the windows and all the features. The windows were ordered and came when they said they would. The office called and could schedule the install right away. I was most nervous about the install process, (would they really be able to get the old windows out without messing up the interior wood work, etc) Nothing got messed up. They did an excellent job. The installers were on time, experienced, very courteous, fast but thorough and they clean everything up. The windows look so good. Thank you Champion.