Considering that I signed the purchase agreement last September with a likely November completion date, and it's now EIGHT MONTHS LATER that the possibility of an end in sight appears, I really don't think you want me to respond to this questionnaire.

The process from start to finish was extremely smooth. Wendy in the office, got the salesman out in a timely manner. Kevin was able to provide us information on the windows we needed and helped us get our order started. Once the windows were ready, Wendy got the installation scheduled and Matt came out to finish the job. Matt was very through, he placed tarps on the floors so when he did his job, the mess was minimal. He was pleasant, precise, knew what needed to be done and got the job done. Everything looks very nice!

quick turnaround and done in a day

on our siding no one from your contract company spoke English. This was day one and we had no idea of the process, could not communicate with them and the number we had for service manger was absolutely unhelpful. They moved things around our yard, left stuff everywhere and worse we could not commit to let our 6 dogs out to use the restroom. Other days did have an English speaking person, but at least 2 did not. For our doors. your company measured wrong, m ordered wrong door and I'm still trying to get through on the phone about this. They also disconnected our satellite and our air conditioning unit and didn't fix till we called to complain

Every staff person has been very easy to work with!

double check work.

Beautiful windows

Quality of windows are great and service so far has been good as well.

I am pleased with the results. The whole process was a good experience.

Poor communication on top of everything else.

Sales and initial consulting process was not clear, no price breakout and design style per window provided in writing

We were told it would take 10-12 weeks from ordering to install. We ended up waiting 10 months before the windows were finally installed.

We have had two experiences with Champion and are very satisfied customers as a result.

Improve delivery times

Easy

On time in the window they quoted. very prompt in getting the job done.

Great product, great price, completed two months ahead of schedule!

A lot of promises and mistruths from the salesperson, horrible communication from the project manager, and a prolonged installation process with issues.

While not the least expensive choice, our windows couldn't have been a better choice. The quality is high throughout, delivery time was even a bit shorter than expected, and the installation crew did quality work quickly and was professional.

Excellent customer service, product and installation.

Nothing but issues and excuses

My order not placed until 6 weeks after I signed contract on Feb 29, 2024. 6 months after, still no windows installed after giving me several dates to installl that never transpired. 8 1/2 months later last of 2 installments completed...however without the tempered window glass as contract indicated, with a defective pane in bay window, and no insulation under bay window shelf...which did not pass city inspector. Now, January 15, 2025, 10.5 months after order placed, the defective window has not been replaced, nor the tempered glass installed, nor insulation for the bay window. Champion considers it a service issue, while I contend that if installation is done with incorrect materials, defective materials, and insufficient to pass code inspection, then it's not done to completetion.

My experience with Champion is everything I hoped it would be when I first inquired about a sun room. From beginning to end they surpassed every aspect of the project. My satisfaction mattered to them. Great company to do business with! You need an enclosure call them!

The builders are understaffed. The finish material is filthy and multiple parts were damaged (dented ceiling panels, scratched windows) I can't get this sunroom completed. The permit had issues such as including ana electrician who wasn't part of the project.

Definitely will recommend.