Unfortunately I made my order for 48 windows in March of 2021 and they did not all get done until September 18, 2021. This was incredibly slow and the staff in the office was very unhelpful with the whole matter.
The installer that Champion Windows of Ft. Collins sent was probably the best person that I've worked with. I was very impressed with him. He gets 5 plus stars
The windows took a very long time to get here. We were told 10-12 weeks. They could not find installers so they took 16 weeks to get them in. The installation was fine the installers did great. We were missing 2 screws and 2 screens. We filed a request for service called twice and left messages but no response.
Unfortunately I would not feel right recommending Champion to anyone. Once they got my signature, I never heard back from a person unless I initiated the contact. They sent me a postcard, with an 800 number to call if I had any questions, which when called went directly to Voice mail. You can order a pizza $20 bucks and you know exactly where your order is within the process, I spend thousands and never knew what to expect through this entire process. This gets a 1 star rating purely on the poor customer service received after I signed.
Champion replaced all the windows in our house. We are very happy with the finished product.
They are easy to work with.
Tim and Henry did a fantastic job .I'm very happy with champion windows!
The product from Champion Windows of Ft. Collins is great, the service is not.
No comments, if there is any, I will let you know.
See below concerns.
Tim was great as the installer. The problem was with the wait for the installation. From the date of purchase to install was about 3 months. I understand they’re having trouble finding help, but that’s not the customer’s problem (at least not directly). At this time I’d be reluctant to recommend Champion for that reason. The product is excellent, but installation delays cloud the experience.
I would recommend Champion windows to anyone of acquaintance! The purchasing process was on point from start to finish! Great salesperson who placed zero pressure on us to make a decision! Helpful professionals both in the office and onsite beforehand! To finish it off, the installation process was amazing!! The quality of work that was displayed that day was impeccable! Friendly, knowledgeable, amazing work ethic, and the overall finished product was exactly what we were looking for and beyond!! I give Champion a lot of credit for providing my wife and I with a seamless process throughout it's entirety! A job well done!!
When they first came to measure out the windows, it was an incorrect measurement. I had to wait 2 more months for the right windows to show up and I was disappointed in how long it actually took.
Kem and the technicians at Champion Windows of Ft. Collins were very personable and helpful.
We have had several improvements done by Champion and we are pleased with the outcome. I would recommend Champion to any of our friends if they need work done.
I was pleased with quality of windows and expertise of installer. However there were two mistakes by factory. A bedroom window frame was cracked when they took it off the truck. We ordered a French door with a left hinge and when it arrived at our home it was right hinged. They installed it and will replace in 10 to 12 weeks. Very disappointed about mistake.
Champion Windows of Ft. Collins did a very good job. We like our windows very much!
I recommend champion windows professionally installed And you can see the quality of the windows very nice doesn’t let the heat in from the sun definitely recommend
The people were great to work with, but the product was not worth it. I cannot justify the expense, delays, and hassle. In hindsight, I should have just purchased and installed a patio door myself.
We're disappointed in the finishing of the job and product.
The sales and installation was fine. The product wasn't what I expected. The windows doesn't fully open. I expected 2 clear windows. One door doesn't go all the way back. I called and informed them of the problem. They stated they would call me back. They didn't call me back like they said.
They lost my windows a total of 3 times and showed up to do the windows and did not. They said they would reschedule and we finally had to call them to reschedule. It took 4 times before the windows were finally installed.
Prices are very good.
The guys at Champion Windows were friendly and seemed to know what they were doing.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Ft. Collins as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys