Champion went above and beyond. They had excellent customer service and work crew. They even replaced a defective window that came from the factory.
Time was excellent and had great workmanship. He was cooperative and very neat. I have a very old garage. He did a good job retro-ing them in.
I am giving them a 4 because I feel like if we were home all day when during the siding installation things would have been different.
Champion offers a quality product and are easy to work with. I am very satisfied.
The installers were fast, did a great job, and went above and beyond when it came to fitting the windows in the basement with abnormal rock siding in the way to make the windows fit and look nice.
Quality product For a reasonable price. Great customer service.
We enjoy our room immensely.
I'll never do business with Champion again.
High quality and very professional installation. We are more than satisfied.
I’m very happy with my Champion windows
There was a crack in one of the windows. It was replaced in a timely manner.
The installation was great. Everybody I've talked to has been great. I have not complaints. Everything is good.
When they installed windows it was below zero. They still kept working and did each window completely before staring another. Trying to keep my home warm.
I absolutely love my new windows. The installation crew was fantastic.
We are happy with the product. We have noticed a difference in the insulation value.
Overall our experience was acceptable but not noteworthy. The windows are very nice (except for the casement window) and I was impressed with the installer's careful removal of our old windows so as not to damage our synthetic stucco exterior. These are expensive windows but hopefully the quality and durability of the windows will offset the high price.
Overall the project was done efficiently and with very little recourse.
The roof on my sunroom still leaks 6 months after I paid Champion in good faith that the roof would be fixed quickly. The concrete contractor did not finish the job, he did not do any back fill around the footer wall, I had to do the back fill myself (at age 67). I also had 5" gutters on my home and only a 4" was installed, I was told the contractor they use for gutters can only do 4" so it was my problem to get a 5" gutter installed. While Champion did adjust the total cost a little I would not recommend Champion Windows of Ft. Collins to anyone who was looking to invest in a sunroom.
The installer was extremely good, very knowledgeable and efficient!
In general my installation crew was fantastic. They went above and beyond with my installation and I feel they did a fantastic job. The quality of my windows I feel are superior. The quality of my sliding glass door and the response and assistance I have received from Champion here in Colorado about getting my door fixed and replaced is very lacking.
They did a wonderful job and it is a great product. I am very satisfied with them.
The were very knowledgeable and professional. They were willing to answer simple questions. I will be very quick to call them back should I have any additional needs.
Overall the local team we interacted with was outstanding. Due to some severe weather, our installation was delayed 3 times, and each time the team was gracious and accommodating to our needs. The windows seem very good (it has only been about 1 month), however, my expectation was that the windows would be clean when installed. Instead, during the manufacturing process, the windows had glue or some other substance on the panes that have to be cleaned off. And since it is winter, and since the windows are NOT at ground level, we are not able to access the windows to clean them - AND we do not believe that should be a customer's responsibility to scrape and clean new windows! When we called the local office regarding the glue/caulking on the window panes issue, we were told that they were aware that this was a common problem and we should complain to someone. So we are!
Had a problem with snow blowing in around one window and called. Quick response and found it was lack of knowledge on the part of my renter. Good job!!
Everything went good. We only had an issue with a screen, but they came out and fixed it immediately--so I didn't have any problems at all.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Ft. Collins as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys