It took almost 10 months to get our sunroom completed. The whole process was bad from the “get-go”. Until Kevin came and got it done. If we’d have known how horrible this was going to be, we’d never have contracted with Champin of Ft. Collins!

It's very hard to get in contact with any that is actually in Fort Collins. Communication and getting things taken care of is difficult. Still trying to get an invoice for the work that was done so I can submit it to insurance.

Not at this time, are we likely to recommend Champion wIndows to anyone...our experience has been one of regret. The main reason is the weight of the windows making it hard to open, close and impossible to 'easily' clean as advertised before the installation. The drainage whole, we found lets too much dust/dirt in with wind storms, not so with older windows in home. We have seen older Champion Windows and they seem to be much better in all areas. We are not happy with corporate in not getting back to us with our concerns for resolution on second order we have not allowed to be installed until problems are addressed.

The final product feels very high quality

T

Just finished installation, everthing looks good.

Top quality and installed efficiently

The measuring system needs to be improved.

Great customer service

My only complaint is that they guys didn’t wash the storm door window inside and out.

Windows are very nice, installation crew was very good

Great service

Scheduling and billing issues were tough. Everything else was pretty good. See my comments below

Call backs with a 72 hour wait time are not honored. Very poor communication once project is contracted.

Poor workmanship on gutter and trim install. Contractor did not consult with homeowner for downspout angle/location or house number attachment. Incomplete trim install, disappointing lack of attention to detail.

My install was less than stellar and for what you pay I was completely disappointed

The entire process was smooth and professional. I was kept informed at every step of the way.

windows were ordered, it was literally months before they were installed. I was unaware of the timeframe although it was in the fine print I didn't realize the winter would already be here before they were installed.

We've had our windows for a few weeks now and can already notice some major improvements in our house climate control even though the weather has been extremely mild. Champion has been great to work with from the first consultation to install.

The length of time it took to respond to my request for a bid, lack of communication between company departments, appearance of work when completed. More sales representatives and field staff may help. Instead of considering a repair job a new install call it what it is and bid it accordingly so parts are ordered and not canceled due to miscommunications with your departments. I should not have to contact five or more people to take care of a repair bid.

Obviously if someone asks who we used we'll let them know.

We liked the installers and how professional they were. We never received a call concerning our free trip promised at time of signing.

Team showed up on time, worked fast, asked questions of me as they went, and the installation was perfect.

I’m still waiting for my project to be completed

No one answers the phone, no one calls back. Terrible customer service.