The length of time it took to respond to my request for a bid, lack of communication between company departments, appearance of work when completed. More sales representatives and field staff may help. Instead of considering a repair job a new install call it what it is and bid it accordingly so parts are ordered and not canceled due to miscommunications with your departments. I should not have to contact five or more people to take care of a repair bid.

Obviously if someone asks who we used we'll let them know.

We liked the installers and how professional they were. We never received a call concerning our free trip promised at time of signing.

Team showed up on time, worked fast, asked questions of me as they went, and the installation was perfect.

I’m still waiting for my project to be completed

No one answers the phone, no one calls back. Terrible customer service.

Great Salesperson, timely scheduling, nice installers did a good job

Everybody was attentive, positive and awesome

Did not receive the same quality as before

Windows look great. But you left a giant mess everywhere you went.

Great windows. Fabulous installers.
Salesperson discounted the windows which created a whole thing-that was the only issue.

Everything about the process

Excellent product very informative and helpful salesperson thank you Jordan

Follow up with customer after project was completed. No inspection & definitely no communication from the sales person

We paid over $45,000 for the windows. One showed up broke, another doesn’t have a working latch, and we were short a screen. Instead of the company worrying about getting these things fixed and taking care of on your side of things we just keep getting calls and emails for the remaining $4,000. We thought after we have already invested so much in the company and our windows getting things done correctly would be a priority- not just getting our money. Very disappointed in the end result after we have paid the company so much money. Will not be recommending to anyone.

The staff is friendly, competent, efficient, and thorough.

Great service, affordable, very knowledgeable installers, everyone I dealt with was kind, pleasant and professional!

The whole team from start to Finnish were very professional, they were terrific.

Salesman did not answer follow up calls and answer questions. The female that called to confirm the appointment asked me if I was a gay male.

The products are excellent, and everyone at Champion has been fantastic.

Reliable quality and friendly service

Clarification on pricing; makes no sense. And so much for your "deals" of buy one get one free, what a joke.

Communication and co-ordination of the project wasn't good. I had to ask for updates instead of Champion keeping me informed about the status. Also, there was additional cost to build the sunroom but it was very difficult to get an explanation of why.

It was a disappointing process. It took so long to get the parts then I was told it would take 4 days to complete but it took 3 weeks.

Super easy process from the initial meeting to final installation