Installation team was amazing

It took way too long. We would have never signed the contract if we knew how long it would take. Salesman led us to believe late Nov or early Dec. to start. No more than two weeks after that, done by Christmas for sure. BS!!!!! Not done until May!!!

The installers were very knowledgeable, communicative, and very efficient. Office support was excellent as well.

One of our windows was installed pre-broken, with a crack from top to bottom. I understand that mistakes happen. But my concern is that a window company selling premium priced windows cannot remedy this situation in a timely manner. We were told it will be another 8 weeks from the install date to get the window replaced. There needs to be a way to obtain a replacement in an expedited manner. A premium window company installing a broken window and then being unable to replace it for 2 more months is unacceptable. We have had a half dozen guests at our house since getting new windows and this is a bad look for Champion.

Unfortunately, we had to wait another 6 weeks before we received the correctly measured door, but the installers we excellent

I've never dealt with a a company that was so focused on getting paid and cared so little about paying attention to details without including me, the customer in the process. I have a $11K+ New paint job on my house, complete with black trim. They installed the windows, smearing White caulk on the Black trim. The Caulk used does not absorb paint. So I'm left with jagged lines that look unprofessional! I'll most likely use a different company on future windows.

The way they show you the cost of the breakdown of the windows, is very confusing at not very transparent.

Excellent service with ordering, follow up payment, installation
And overall satisfaction with how beautiful they look !!

My window glass busted and needs to be fixed

It took almost 10 months to get our sunroom completed. The whole process was bad from the “get-go”. Until Kevin came and got it done. If we’d have known how horrible this was going to be, we’d never have contracted with Champin of Ft. Collins!

It's very hard to get in contact with any that is actually in Fort Collins. Communication and getting things taken care of is difficult. Still trying to get an invoice for the work that was done so I can submit it to insurance.

Not at this time, are we likely to recommend Champion wIndows to anyone...our experience has been one of regret. The main reason is the weight of the windows making it hard to open, close and impossible to 'easily' clean as advertised before the installation. The drainage whole, we found lets too much dust/dirt in with wind storms, not so with older windows in home. We have seen older Champion Windows and they seem to be much better in all areas. We are not happy with corporate in not getting back to us with our concerns for resolution on second order we have not allowed to be installed until problems are addressed.

The final product feels very high quality

T

Just finished installation, everthing looks good.

Top quality and installed efficiently

The measuring system needs to be improved.

Great customer service

My only complaint is that they guys didn’t wash the storm door window inside and out.

Windows are very nice, installation crew was very good

Great service

Scheduling and billing issues were tough. Everything else was pretty good. See my comments below

Call backs with a 72 hour wait time are not honored. Very poor communication once project is contracted.

Poor workmanship on gutter and trim install. Contractor did not consult with homeowner for downspout angle/location or house number attachment. Incomplete trim install, disappointing lack of attention to detail.

My install was less than stellar and for what you pay I was completely disappointed

The entire process was smooth and professional. I was kept informed at every step of the way.

windows were ordered, it was literally months before they were installed. I was unaware of the timeframe although it was in the fine print I didn't realize the winter would already be here before they were installed.

We've had our windows for a few weeks now and can already notice some major improvements in our house climate control even though the weather has been extremely mild. Champion has been great to work with from the first consultation to install.

The length of time it took to respond to my request for a bid, lack of communication between company departments, appearance of work when completed. More sales representatives and field staff may help. Instead of considering a repair job a new install call it what it is and bid it accordingly so parts are ordered and not canceled due to miscommunications with your departments. I should not have to contact five or more people to take care of a repair bid.

Obviously if someone asks who we used we'll let them know.

We liked the installers and how professional they were. We never received a call concerning our free trip promised at time of signing.

Team showed up on time, worked fast, asked questions of me as they went, and the installation was perfect.

I’m still waiting for my project to be completed

No one answers the phone, no one calls back. Terrible customer service.

Great Salesperson, timely scheduling, nice installers did a good job

Everybody was attentive, positive and awesome

Did not receive the same quality as before

Windows look great. But you left a giant mess everywhere you went.

Great windows. Fabulous installers.
Salesperson discounted the windows which created a whole thing-that was the only issue.

Everything about the process

Excellent product very informative and helpful salesperson thank you Jordan

Follow up with customer after project was completed. No inspection & definitely no communication from the sales person

We paid over $45,000 for the windows. One showed up broke, another doesn’t have a working latch, and we were short a screen. Instead of the company worrying about getting these things fixed and taking care of on your side of things we just keep getting calls and emails for the remaining $4,000. We thought after we have already invested so much in the company and our windows getting things done correctly would be a priority- not just getting our money. Very disappointed in the end result after we have paid the company so much money. Will not be recommending to anyone.

The staff is friendly, competent, efficient, and thorough.

Great service, affordable, very knowledgeable installers, everyone I dealt with was kind, pleasant and professional!

The whole team from start to Finnish were very professional, they were terrific.

Salesman did not answer follow up calls and answer questions. The female that called to confirm the appointment asked me if I was a gay male.

The products are excellent, and everyone at Champion has been fantastic.

Reliable quality and friendly service

Clarification on pricing; makes no sense. And so much for your "deals" of buy one get one free, what a joke.