Champion Windows did a wonderful job and handled themselves professionally.
I did not have a good experience with Champion Windows. It took 5 different scheduled times for them to actually be able to install the window. The first two times they did not show up at all or call and this was extremely unprofessional.
They were really efficient, communicative, and easy to work with. I appreciated it that they made it an easy process.
Champion Windows fails at giving the customer what is advertised.
One of the windows replaced has a cracked frame. A new slider put in has a keyed door lock but I didn't receive the keys. Waiting on a response.
My biggest disappointment with the process was this started with a broken window, and we had used Champion before, so we thought we would call them. They pretty much took advantage of the fact that we needed to replace the window. They didn't have anyone to refer us to, to get it fixed right away. Likewise, they took advantage of the sales opportunity without really telling us they couldn't do anything to help us if that window's broke, and we were exposed to the sub-zero weather at the time. That's probably what caused the crack.
We had a large project that started in 2021. 28% of the project (Windows) were miss measured, or there were incorrect grids on the windows. Windows were remeasured, ordered, and delivered multiple times throughout 2022. The front doors were delivered but were too small and the wrong color. The doors were reordered and installed in November 2023. As of this survey, there are STILL two outstanding windows. Based on my experience, there is NO WAY I could recommend Champion to a family member, friend, or neighbor.
The process from start to finish was draining to be honest. Wouldn’t recommend to a friend.
You are asking too soon. I want to see if there is any savings on my xcel energy bill.
I would, but tell them to expect delays. My friends know what I've been through.
Had a few hiccups along the way, installation went very well.
I had issues with the install. The installers cost damaged to the interior drywall in the house. I also had damage to the exterior siding of my home which was not fixed. The installation team left and said the job was done. They installed 12 of 13 windows. The reason they did only 12 is because the gentleman that did my final measurements switched the horizontal and vertical numbers on his spreadsheet. The 13th window showed up incorrect. They were not able to install the day of installation. When I got in touch with the regional install manager, Chris Trojan. He had me list out the issues I had with the installation. He had me send pictures with descriptions. It took him a solid week to get back with me. When he got back with me, he told me he had been in the industry for 30 years and he did not believe the install team was responsible for the damages. What I ended up doing is I pulled the contract that I had from the company that painted my house this past summer. I was ready to show him that through that contract we had the entire outside of our house sanded, putted and painted. When they left as of this past summer, I had to go around the entire house with them and okay the work. There was no damage to my home. I knew it was the installers that caused the damage. I asked Chris Trojan to send a technician to put eyes on the damage because Chris was refusing to believe it was damage although, he had not seen it in person. I offered to have a technician come out. Thankfully they did. The technical agreed it was damage done by the installers. Thankfully, Champion Windows was able to correct those damages. They did not make me pay for those damages to be repaired. They make you pay 45% upfront then 45% a few weeks to a few months before your install you don't pay the last 10% until the job is complete. Instead of me paying them directly, they released that last payment to a company called Green Sky which is a loan company. I told them that is not what I wanted to do and that I was paying them directly, but they did it anyway. I got a bill from Green Sky with the remaining balance which was the last 10% plus interest. I had to call Champion Corporate five times in order to get that resolved. I had to call Green Sky three times in order to get that taken care of. Thankfully Green Sky has a good enough customer service to where they actually waived the interest fee. I was able to pay the remaining balance with Champion and Champion paid off Green Sky. It was absolute nightmare to deal with. Even though I had called them five times and I asked to be in touch with a regional manager over their financial organization, they refused to get back to me. I did not hear from anyone.
Salesman described windows incorrectly. Did not have a photo or picture of what ours would look like. Installation was 2 1/2 months out. 1st install was terrible looking. Had a do over 2 days later. Never got my screens, that were promised to be delivered in a couple days by installer. Older champion windows are leaking cold air and water. Need new caulking. It's been 3 months since I called for repairs, still waiting.
The install was a nightmare and the lead time was long, cannot say I would recommend at this time for these reasons.
I am very happy with my new windows and sliding door. It is a night and day difference. We no longer bake in the sun coming in the windows and are excited to use the windows year round!
Excellent quality and installation. Our house looks newer and has great curb appeal.
Window was excessively expensive.
Such a great experience! So professional and such a wonderful company!
The entire process was seamless. The salesman saw my vision and made it come to life.
I liked the sales, scheduling process, and the people on the front lines being helpful and allowing me to schedule appropriately.
The second installers were great! Communicated, installed and cleaned up their mess. Great job guys!!!!
They’re a bit more expensive than some other companies but the quality of windows, materials, and installation were excellent in all regards.
I was disappointed in several factors in the design and appearance of both the patio doors and the fixed pane window that I purchased.
The quality of the products are definitely not comparable to other replacement windows that I have purchased in the past.
Some things went well--others didn't. The door was incorrect TWICE.
Great salesmen, exceptional installation crew. Rather pricey for something to simply recommend off hand to anyone. Time will tell how my opinion will change as either problems arise or the quality of work endures the many decades to hopefully come.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Denver as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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