The sales rep that came to our house was new and had not been trained on doors yet. Our intent was to purchase BOTH windows and doors. A second appointment had to be made in which he indicated he would bring his manager with him. The appointment for doors was made but nobody showed up. He indicated that he had broken his foot and his manager was supposed to have reset the appointment with somebody else. Nobody from the office ever followed back up. We did order 10 replacement windows during the initial sales visit. The installation crew was very professional however a window pane broke within 3 days of being installed - completely shattered when nobody was around. Three weeks later, I am still waiting on a replacement and communication from the warranty / service team has been nearly nonexistent.

lack of communications through the 8 month order

I am very happy with my new windows . I am still amazed at how easy for me to operate them . The service I got was like it should be but doesn’t happen all the time. Love love love my new windows!

Our windows are beautiful. From beginning to end Champion has been professional and helpful. The windows were done before the expected time and installed quickly. I would recommend them to anyone looking for better windows.

The guy who did the installation went out of his way. The only issue I had was with the salesman. She would never call me back. There are also other errors that have not been fixed. The company has done a lot of work for us. They put in my sunroom and some other things, and they did a good job.

Service was fine but manufacturing time too long...!

Please see below

Attention to detail was lacking during manufacturing and in resolving this poor quality control the communication with service staff is/was difficult, not clear and not effective. Multiple numbers to call and non are champion, having to leave multiple messages to schedule a service call and I am still trying to get my screens fixed from their initial installation in February.

This was the worst experience with any company I have ever had. My windows were installed on 4-20-21, installation was not completed due to some windows being built wrong at the factory. I was told they would be back in 2 or 3 weeks with the right windows. I didn’t hear from Champion again until 12-27-21, when I received a nasty letter saying Champion had made numerous attempts to contact me but I was avoiding them . The letter was dated 12-21-21 and stated that I had 14 days to respond or I would be billed 30% of the contract price since I was canceling the project according to Champion. I called Champion on 12-28-21 at 8:03 left voicemail, 8:10 left voicemail, 8:27 left message with employee, 9:02 left voicemail, 1:28 left voicemail, 2:28 left voicemail, No response. Called on 12-29-21 at 8:48, left voicemail, 2:47 left voicemail, no response. Called on 12-30-21 10:08 left voicemail, no response. Called on 1-6-22 9:31 left voicemail, 9:34 left voicemail, 9:35 left voicemail, 9:36 left voicemail,10:09 talked to a real person, left message wanting to talk to management.
On 1-6-22 installers showed up with wrong windows. 1-7-22 called 10:03 left voicemail, 10:10 left message, 12:21 left message, no response. Called 1-10-22 12:58 left message, 1:01 left message, no response. Called 1-31-22 9:02 was told a rush order was put on my windows and should be done in a couple weeks. On 3-7-22 installers showed up with wrong windows. On 4-12-22 windows were finally installed. I paid and told the completion team I wanted a receipt, was told as soon as check clears bank they would send me one. On 4-19-22 I called and asked about receipt was told they would check on it, 19 minutes later I received the invoice. On 4-20-22 I received a receipt from the completion team. I have used and recommended Champion windows for over 25 years, I now would advise people to go to any other company. This was the worst experience I’ve ever had.

Mostly we are very happy with Champion. The after service is not as easy to use as it used to be.

Poor communication, excessively long production times. I see them advertising all over the place but it seems to me they already have more work than they can handle.

Until the problems we are having are even addressed by someone, I don't feel like I can recommend Champion windows.

Including two in the basement, our total was seven. We have noticed the difference already. We have used Champion three times now. The quality of the product is top notch. We purchased double pane windows. The seal is tight. There are no drafts. Our home in the back has a contractor provided fence. Then, there are acres of open field with nothing to block the wind. Single pane windows provided by the contractor do nothing. Champion windows as described do.

Horrible experience, delays, high turnover, lack of responsiveness and courtesy, nothing but issues until the installation crew from Ft. Collins was engaged, almost 5 months behind schedule. Once Kevin and Vince arrived things got done but still on a longer timeline than committed

Great customer service from the sales man, office staff and professional installer! Thank you!

This was the best experience with a contractor that I've ever had.

Was told one thing by salesman, (he quit/got fired shortly after securing my contract).. I sent emails for 3weeks to a separated employee and nobody ever followed up on any of those emails. I finally called the office after weeks of no response. I got bounced around on hold for a long time, finally got the name of the area install manager, told him the salesman told me he'd inquire about my request to "purchase the windows only" since the last install process was horrible, but nobody ever followed up on my emails.. When I finally spoke to the area install manager he said "you signed a contract it's business as usual why would I call you", I told him to follow up on any open communications a contract holder might have, seems easy enough?! I asked if anyone goes thru a separated employee emails to follow up on open contracts or things pending a response. He said "no".. I mentioned Champion might want to add that to their employee separation process..

So basically since the salesman was let go and never forwarded my request to anyone, by the time I sent him the "if you won't sell me raw windows please cancel the contract" email, the order had been placed and it now the install manager said it would cost me $2,000.00 to cancel my contract... This is absolute garbage!! I hung up on him because I felt like I was forced to continue my installation contract under false promises. Glad these are the final windows on this house, I won't be calling champion back for any other work ever and will continue to tell everyone to avoid this company.

On a fiarly positive note, at least the installer was competent and did a good job this time, other than one minor issue with the window anti-burglar lock not having room to open. the window with the lock sits too low in the frame for the lock to open.. my wife is too short to push the top of the window frame to allow room for the lock to open.. I'll be submitting a request to get that fixed.. update to follow......

Strongly agree

Communication after the order was awful.

When I called in January we were told we would have an install in February. When my husband called the install date was changed to late March.

We understand delays but communication about that as things progressed would have diffused our frustrations a lot. We received no updates at to the delays unless we initiated it.

We didn’t get our screens when our windows were installed and we are still waiting for them.

I very much like my windows, but I do not want someone to get into the same situation I found myself in. I feel I was greatly overcharged.

I thought they were very good and very considerate.

Want to get what we agreed to before we think about referring anyone. Communication is sorely lacking.

Good pricing. Great sales staff. Installation was quick and easy.

Bad experience