The windows were great as expected. The installer, Tyler, was very professional and explained every process before he did it. His work was really great. There was one snag in the install that was not his fault. One of the panels that can be removed for cleaning was cracked. As it was wrapped with paper when loaded in his truck, he could mot see the crack in the glass until he unwrapped it my house to install it. He immediately called it in to his shop and installed it anyway. He showed it to me and explained the situation. He said it would take about 2 weeks for the replacement to be delivered. Tyler is a great example of what your company promotes as excellent employees. I rate his work as a 5 on a scale of 1 to 5. James Knopf 2361 Niagara Street Denver, CO 80207-3519 email@example.com (303) 399-1921 home (303) 253-2880 cell
The first time I used them it would have been a 5. Their customer service was really lacking this time. I don't know if I would recommend them now.
The company had great customer service and transparent communication.
There were several people building the thing which resulted in some of the door locks and door touches not being even. One guy would put them one way and then another guy would put them the next way or a little lower or higher. It's no big deal just no good workmanship.
Champion Windows was so much better than the other window business I had got a estimate from.
I called twice to cancel an appointment to measure my window and the Champion rep still showed up at the original scheduled time, stated he didn't get the cancellation message. I was told when I cancelled that "someone" would call me back to reschedule, but 2 days later I hadn't heard from anyone so I called again to get a new appointment time set-up. Suggestion to have the callers go directly to the office that is handling their zip code rather than to a main call center who then transfers the caller to the specific office. Each time I called or was transferred to the local office, I had to wait another 10-15 minutes. It is not good customer service to wait for a rep, then be transferred and have to wait again for the next rep. The only reason I would recommend CWD is due to the pricing and warranty of the products.
I am pleased with the windows and the installers were very friendly and polite.
Took a long time to get windows. Installers were great, but a few small issues after install.
I am still waiting for a screen door for my slider. They brought the wrong color screen door.
Problems from the start. Salesperson visit was great. 1st scheduled date was delayed by the snow and cold that was predicted the week before. After all the prep for new windows, we had to wait a week with shades and curtains and beds moved for the appointment. Seems that since everyone knew What was coming at least five days before the expected weather arrived that a delayed installation date would have been scheduled. Getting the call the morning of the appointment was poor service. So, the next week we did get the new windows installed, but the replacement windows hadn’t arrived yet. When they did come in, two or three of the windows were wrong. One window was the wrong side of the pair and the other window was the wrong size by an inch or so. Still like Champion Windows but this wasn’t up to my expectations.
The windows are of very high quality. I have used them over the last 15 years and I have never ben disappointed.
Champions communication with the customer is horrible. My screens did not come with my windows and I had to play phone tag with a few people to see where my screens were. Nobody knew why my screens didn’t come with my windows.
Champion Windows stands behind their product. If you have any issues they come out and respond quickly and resolve it even during COVID. They do great work.
Very reliable, great price and great service.
I just think that they are too expensive.
They were exceptional all the way through the process. I was thrilled with the fact that the windows fit perfectly. I didn't have to have any further repairs done to the windowsills.
They took really good care of me, they listened to me, and it was lovely.
The installers did a great job,but the front office was not easy to deal with.
We like the quality of Champion Windows' windows.
Champion caused structural damage to my home during the installation.
A neighbor, who noticed my windows being replaced, texted asking for the manufacturers information. I quickly Replied with Champion Windows
They were quick and efficient.
I would give them a 3 1/2 star rating.
They were prompt, the price was great, and installation was easy. They were very clean and on time as well.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Denver as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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