Was one problem I brought to the area manager. Area manager promised a resolution and then did not follow through

These are the best-quality windows I looked at. I couldn't be happier with the final products.

Overall the experience has been good. One of the windows is missing a lock, supposedly there's a service ticket in for that. The front door came with a big gash in it, but they installed and ordered a new slab. The door doesn't hold shut unless the bolt is engaged. Hopefully that is something they'll fix when they bring the new slab.

The person who sold me the windows said he would stay with us the whole process. After the sales presentation, I never heard back from him. The cleanup was horrible. There were shards of glass on my patio and nails on the inside of the home.

I do not think that Champion Windows of Denver was very detail-oriented.

My new windows are awesome! I love having the option of opening them to enjoy the great Colorado weather!

I would definitely recommend Champion Windows.

Champion windows has done an excellent job of replacing our old aluminum windows. They are great quality and are far better than the windows they replaced. The windows are quiet and are well insulated. The office and install staff are all working like a well oiled machine when it came to scheduling and meeting that schedule. Thank you

Travis was very professional, and easy to work with. The installers were incredible

Champion Windows provided a quality product at a reasonable price, and exceptional installers. The crew that came out here were amazing, and they did an incredible job. I couldn't be happier.

I am likely to recommend Champion Windows to a friend because their quality product will last a lifetime.

They were polite, efficient, and did their job.

Champion Windows did a wonderful job and handled themselves professionally.

I did not have a good experience with Champion Windows. It took 5 different scheduled times for them to actually be able to install the window. The first two times they did not show up at all or call and this was extremely unprofessional.

They were really efficient, communicative, and easy to work with. I appreciated it that they made it an easy process.

Champion Windows fails at giving the customer what is advertised.

One of the windows replaced has a cracked frame. A new slider put in has a keyed door lock but I didn't receive the keys. Waiting on a response.

My biggest disappointment with the process was this started with a broken window, and we had used Champion before, so we thought we would call them. They pretty much took advantage of the fact that we needed to replace the window. They didn't have anyone to refer us to, to get it fixed right away. Likewise, they took advantage of the sales opportunity without really telling us they couldn't do anything to help us if that window's broke, and we were exposed to the sub-zero weather at the time. That's probably what caused the crack.

We had a large project that started in 2021. 28% of the project (Windows) were miss measured, or there were incorrect grids on the windows. Windows were remeasured, ordered, and delivered multiple times throughout 2022. The front doors were delivered but were too small and the wrong color. The doors were reordered and installed in November 2023. As of this survey, there are STILL two outstanding windows. Based on my experience, there is NO WAY I could recommend Champion to a family member, friend, or neighbor.

The process from start to finish was draining to be honest. Wouldn’t recommend to a friend.

You are asking too soon. I want to see if there is any savings on my xcel energy bill.

I would, but tell them to expect delays. My friends know what I've been through.

Had a few hiccups along the way, installation went very well.

I had issues with the install. The installers cost damaged to the interior drywall in the house. I also had damage to the exterior siding of my home which was not fixed. The installation team left and said the job was done. They installed 12 of 13 windows. The reason they did only 12 is because the gentleman that did my final measurements switched the horizontal and vertical numbers on his spreadsheet. The 13th window showed up incorrect. They were not able to install the day of installation. When I got in touch with the regional install manager, Chris Trojan. He had me list out the issues I had with the installation. He had me send pictures with descriptions. It took him a solid week to get back with me. When he got back with me, he told me he had been in the industry for 30 years and he did not believe the install team was responsible for the damages. What I ended up doing is I pulled the contract that I had from the company that painted my house this past summer. I was ready to show him that through that contract we had the entire outside of our house sanded, putted and painted. When they left as of this past summer, I had to go around the entire house with them and okay the work. There was no damage to my home. I knew it was the installers that caused the damage. I asked Chris Trojan to send a technician to put eyes on the damage because Chris was refusing to believe it was damage although, he had not seen it in person. I offered to have a technician come out. Thankfully they did. The technical agreed it was damage done by the installers. Thankfully, Champion Windows was able to correct those damages. They did not make me pay for those damages to be repaired. They make you pay 45% upfront then 45% a few weeks to a few months before your install you don't pay the last 10% until the job is complete. Instead of me paying them directly, they released that last payment to a company called Green Sky which is a loan company. I told them that is not what I wanted to do and that I was paying them directly, but they did it anyway. I got a bill from Green Sky with the remaining balance which was the last 10% plus interest. I had to call Champion Corporate five times in order to get that resolved. I had to call Green Sky three times in order to get that taken care of. Thankfully Green Sky has a good enough customer service to where they actually waived the interest fee. I was able to pay the remaining balance with Champion and Champion paid off Green Sky. It was absolute nightmare to deal with. Even though I had called them five times and I asked to be in touch with a regional manager over their financial organization, they refused to get back to me. I did not hear from anyone.

Salesman described windows incorrectly. Did not have a photo or picture of what ours would look like. Installation was 2 1/2 months out. 1st install was terrible looking. Had a do over 2 days later. Never got my screens, that were promised to be delivered in a couple days by installer. Older champion windows are leaking cold air and water. Need new caulking. It's been 3 months since I called for repairs, still waiting.