Great quality windows

Windows and doors took 4 months longer than expected.

My doors took almost a year to complete because the first person who was cent out to measure didn't get the measurement right. The doors were brought to my house in October of 2023 didn't fit so I finally got the doors installed in February of 2024.

After the sell, it sounds like our sales contact left and we struggled to get information on what we needed to submit to our HOA since we have never been in that process before. The second contact we got apparently left too, and we could not get a response on email or phone for months and nobody ever reached out to us to update us with a new sales person.

Kyle was very thorough at our initial home visit. I never felt pushed as we worked through the window options. Very informative.

Office staff was very helpful when changing install date from a poor weather day to a better forecast.

Mario and instal team were efficient, polite, and very detailed. Corrected the couple minor things I found with courtesy. I will request them for our next phase.

Based on experience I would not recommend Champion to anyone.

We had several issues with our purchase before getting things resolved. Incredibly difficult to reach anyone to get questions answered.

It was a stressful and frustrating process. I felt ignored and abandoned. I wouldn’t want friends or family to experience what I experienced.

They did an excellent job, fast, clean, and courteous.

overall very happy with the finished sunroom.

We are pleased with our windows so far. Installation went well, great crew.

They forgot the doggy dog for our sliding glass door, and the screens for some windows. Installers were great, but still haven’t heard back from the main company about it.

I am currently unsure if I would recommend Champion windows. This will depend on how quickly our windows are properly cleaned.

Great product. Terrible customer service and communication.

I have referred Champion/Justin and will continue in the future.

Sales presentation was all done with handwritten notes as if it was made up as they went along. The window order turned out wrong. It has taken months to get the project completed. Still not complete. We experienced even worse with the first home we had Champion Windows installed at.

There were installation and order problems. Getting the needed reorder and repairs was not done in an efficient manner.

Champion windows are a quality window. Almost all replacement our windows are from Champion.

Sales representative had great ideas

Customer service is poor. Sales rep. said the people that referred me would be getting a gift card for $200. The install was done on 11/18/23 and they still have not received it.
I have left a message for the office manager, after failed attempts to various numbers, with not response. the sales rep I have talked to 3 times about this. One recorded message that I never heard back.

Started in June for 6 to 8 weeks. Finally got them in December

Product looks awesome, if only it was the right door. Fingers crossed they are able to bring the right door next time. The windows look awesome and I can definitely feel the difference with the heat. Company definitely has communication issues within. Sales person is only here for the sales if they say they will be there to make sure the right products are used don't listen. They won't be.

Champion window and doors drug out our install process for almost two years. The quality of the actual products do not justify the price you charge. Similar products cost less than half of your cost. I could swallow and accept this if your service was exceptional. It is NOT.

It is very well built and nice looking. Only problem we have is the goopy glue on the glass, we can not get it off. One worker got most of it off but another one couldn’t get it off, there is a work order in for them to come out and finish getting the rest off

They do not have a direct line to get service issues resolved

Sales person was honest and was open to negotiating a price I could afford.

No follow up. Have pending issues

This company was outstanding to work with from the sales person to the installation. The window is very high quality and looks outstanding. Would not hesitate to use Champion again and will highly recommend on our neighborhood blog.

I loved the contracted installers and the initial sales reps the first time around, now after damage from a hailstorm and the new group that came out I am highly unsure of the quality of the product and installation where they repaired damage.

All parts sale to install excellent

Will not or would not recommend Champion windows! Slow to respond for job completion, but FAST to collect payment! Smaller businesses do not collect anything til job started then rest when customer is satisfied! Champion wants money up front before starting or ordering windows. A business that big should be able to start job prior to collecting any payment!!

Probably not.

Unfortunately, we did not check out approximate window prices ahead of Ryan’s visit, and we admitted to him that we really had no idea what windows cost these days, and so he took advantage of that information and, in hindsight, we now know that he GROSSLY overcharged us for the windows!! We expected an honest sales person. We have friends who recommended Champion because they felt the sales person was upfront and fair with the pricing of their project. We know now that we were EXTREMELY taken advantage of. He was very pleasant and a smooth talker and we trusted him. He had a trainee with him and no doubt on their way to their car they high fived each other and considered us very stupid people. If we could give negative stars we would.

Champion was on time and prepared through every part of process. The installation of my new sliding glass door exceeded my expectations. I wish the previous door was installed that well.

Survey harassment

Their follow up on a service issue has been horrible. Since the serviceman was here in early summer and said he filed a claim, we have heard nothing. One thing they are very good at, is calling to get paid for installation. With our recent two window installation, the installer hadn’t even pulled away from the front of the house and I received a call for payment. I told the lady that called for payment about the service issue and she told me she would forward the information on for follow up. No call or response as of this date. Sales rep said he would be here for the recent installation and he did not show.

Everyone we dealt with was certainly professional

Great customer service with premium communications, product, installation team being the most important. Plus I have a peace of mind depending on your excellent warranty.

The way things stand right now, I don't see that I ever would. No one s trying to make things right or even fix the damage done.

Good installment quality/accuracy by Noah’s hard work
Shortage of product did delay full installation
Completion of siding install expected to be completed by Oct 9, 2023
Gutter product is available; waiting on install hopefully to start no later than Oct. 13, 2023

They sold me. No nonsense window facts. Competitively priced.

Maybe recommend, will share all of our frustrations.

One of the window frames was damaged when they took the old window out. Instead of repairing it or letting me know they would send some to fix it, they simply filled in the holes with grouting when it needed drywall repair. Now that the grouting is dry, the damage to the window ledge is quite evident.

We will be using them again to finish changing the rest of our windows.

Windows were not installed on schedule. Customer service sub par.

The windows cannot be cleaned. The windows have finger prints on the inside of the glass between the panes. Very disappointed!

Second home I have used Champion for; great product that lasts

I was told after all of my siding was removed that the installation crew would be pulled off the job unless I signed a new contract that' nullified the old contract that warranted the new siding against hail damage.Never had a contractor put me in that situation before.Unnerving.

Champion supervisor working in my master bedroom carried my bedroom window out and dripped water on my bedroom carpet, stairs and hardwood floor. Champion supervisor on site said it's just water which was dripping on my carpet only 11/2 years old.He wasn't concerned about my carpet. Then he put down traps that were very dirty with all kind of stuff on them. I they even looked like there was dog poop on them. Employee doing tarps walked right through water on my hardwood floor. I had to complain before they cleaned up the water. They did not put down tarps in my formal dining and formal living rooms which have carpet. Then on the window in my family room  they were going to put the window on a piece of rotten wood in the window frame. I was told they always do that since it is covered by the window. I pinched off a piece of wood off that was so rotten it came off in my in my fingers.

High quality windows, fast and professional installation.