Quality of the product

Installation, customer service, scheduling, delays and lack of communication created complete chaos and disorganization.

You never completed the job and it looks terrible

Was not happy with the quote process, they promised 2 for 1 pricing but never saw the original price

From sales presentation to install, everyone was professional.

Overall pretty good.

Champion was good at communicating what how the process would go and followed through .

My husband and I replaced all of our windows in our previous home and loved the product. We recently purchased a few windows for our current home and so far, we are pleased.

We felt like we received a fair price, they delivered pretty much everyting we wanted, product quality was excellent.

The process was easy and almost seamless. The team was incredibly professional.

Professional and quality windows

Easy to order, great product, looks awesome

The manager on site made sure the workers did a quality job

Too many issues with incorrect order and poor quality of installation

n/a

The pricing and process of our windows was too complicated. My biggest complaint is that we were quoted for a bay window installation /build. When we found out that the installation would require our granite top to be removed, we decided to only replace windows and not do a full bay install. But we were still being charged for a full installation/build. When I questioned the pricing and requested and adjustment, I was told that corporate leadership was unwilling change it, because we already had such a ‘great deal’. I felt like I had to complain in order for the pricing to be corrected. Another issue was that we were told by our sales representative that the installation would include standard white wooden window sills, but none were installed. And finally, there was a number of scratches on a few of the windows that the installers were not able to remove. We would like these to be replaced. As for the installers, they were great and did a great job.

Good windows, good service

Good door

Issue of frosted bathroom window has not been addressed.

Communication. Was told windows would be installed in 8-12 weeks. Reached out at 9 weeks to check status. It took over a week to be told all windows came in several weeks earlier but one was broken. I was told that would check status and give me an installation window. Never heard back. I reached out week 13 and was told they could not give status on weekend, and installation team would reach out on Monday. Early Monday morning I got a call saying all windows were in and they could be installed. Don’t know why they couldn’t tell me on Saturday that the windows were here.

For final payment, I was given the wrong amount via email and text.

the turn time for install seemed very long from the initial signing and 2 payments. Then came a delay on an issue with the windows which turned out to be the same as my neighbors that being the argon gas amounts and altitude. It seemed pretty sad to me two neighbors in the mountains end up with the same problem with a company that has been around a long time. I am very sure Champion has installed windows in the mtns before and that this gas adjustment would be 1st to be done at site AND why is this not a flag on the install info about altitude of install etc. It should be on the contract as input of altitude. I must say, I was mad, disappointed and now cautious. The good input is that Eddie the head installer was fantastic. He is very focused on his work and you can see it in all he does.

Prompt, thorough and honest. They didn’t try to upsell me. I didn’t have enough damage that they thought would warrant a claim so they told not to.

Bathroom window was not installed properly you can hear the outside noise as if the window is open. The service request is also taking over 90 days I have a huge crack in my window as the temperatures have changed.

Good product. Excellent install

Since having windows put in, one is all scratched on the outside. The patio door is crooked and consequently rubbing. No one has bothered replying to us which is extremely frustrating and disappointing. We kept our end and made all the payments time? Who knows what else? Completed a complaint and message said 60 to 90 days repair. This is not a repair.

Work was great, but id love to stop getting hounded about paying a bill I already paid. It's not my fault you don't track your payments well enough. Stop treating me like I didn't pay b/c of your poor book keeping.

Everything from the salesperson to the final install went perfectly. Everyone was very friendly, salesperson not pushy, people calling to set the appointment to the installation . The installers, Jason and his crew were awesome. Very friendly and polite. I'll definitely call Champion when we decide to replace some other windows and definitely would ask for the same installers.

Knowledge in product.

Great product, but the quality control and installation process was not ideal. Ordered in October, installed most windows in early Jan and final window fixed in Aug. Several trips out but multiple people to check, recheck and install, yet still gaps or issues remained after most visits.

Good quality good price

The technicians were fast and efficient. The windows look great!

The begining was a VERY VERY VERY rough start dealing with Champion

I thought champion was an excellent choice. Other than the three month wait on the windows and doors, installation was done very professionally. We had a couple of flaws with a screen and one of our sliding window windows, but that was taken care of very quickly. We’re completely satisfied at this point and enjoying our windows right now. Have some more work to be done, but will be calling champion in the future for that project as well.

I had a window installed. They had a crack in the pain that I’m still waiting on. I have a window that won’t close the original window that started this whole thing. I’m getting new ones and the new window won’t close and it’s been over a month reported. Don’t have a date and I’ve already had blinds installed so it’s been pretty much not very happy.

The door was installed and was severely scraped, had additional scratches on it in other locations. The door was also 1.5 inches too small, so we had to apply additional framing to compensate, which led to the installer not having wide enough trim to re-trim the interior around the door. The screen has a small hole in it and the installers gouged our ceiling, filled it with clear caulk, and then didn’t say anything about it.

Further, the color was incredibly misleading. We paid extra for a white interior and a black exterior. I showed the sales rep the exterior color we needed, given the door we replaced had black exterior along with all exterior accents on the house…. Turns out, Champion doesn’t even have black as an option and gave us a bronze door….the way this was worded is “hardware: bronze.” I thought that was the handle that was bronze on a black door. Very misleading…why would I ever buy a bronze door when I need black. Come on.

I’m colorblind and needed the sales rep to be honest with me about the color. I make this joke to everyone we have work on our house “I’m colorblind, so I’m kinda worthless with cool schemes lol.” I feel incredibly mislead, and very dissatisfied with the product and the services around it. I sincerely regret going with champion. I am happy to submit pictures and a video if necessary. I’d also love for someone from champion to come out and see this…..

The installation team was great.

They are a bit more expensive than others

Good product. Trust to do the job right and guarantee to fix any problems that might arise after installation. Good reputation and lifetime warranty.

They kept me up to date the entire process. The windows came in faster than expected and got scheduled for install very quickly. The install team was very nice and they cleaned up everything.

Everyone was friendly and professional and helped us move our project forward how we wanted it without high pressure upsells. Communication throughout the process was timely and accurate. The install team was very respectful of the property, did great work and cleaned up the work areas properly.

From beginning to end everyone was very helpful with any of my questions I am very happy with the windows and sliding glass door!

The price point seemed higher than the cost of material and small team that worked. One of the members of the team didn’t even work half the time they were on site. They also didn’t remove my original siding so my house has a thicker look to it, but it didn’t seem to reduce the price point enough to make it worth it. We were also told that the warranty was transferable to the next home buyers, but at the very end of the project informed that the warranty is only 1 year after the transfer.

Overall the process was good. The windows are pricey, but quality is worth it to us. The windows arrived sooner than expected. Installation took 3 days.

Prices are high, but the quality and customer service are great!

Great windows!

everyone did a great job and answered my questions

Smooth install process and good communication

it was great, professional, tidy

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Quality