Work was great, but id love to stop getting hounded about paying a bill I already paid. It's not my fault you don't track your payments well enough. Stop treating me like I didn't pay b/c of your poor book keeping.

Everything from the salesperson to the final install went perfectly. Everyone was very friendly, salesperson not pushy, people calling to set the appointment to the installation . The installers, Jason and his crew were awesome. Very friendly and polite. I'll definitely call Champion when we decide to replace some other windows and definitely would ask for the same installers.

Knowledge in product.

Great product, but the quality control and installation process was not ideal. Ordered in October, installed most windows in early Jan and final window fixed in Aug. Several trips out but multiple people to check, recheck and install, yet still gaps or issues remained after most visits.

Good quality good price

The technicians were fast and efficient. The windows look great!

The begining was a VERY VERY VERY rough start dealing with Champion

I thought champion was an excellent choice. Other than the three month wait on the windows and doors, installation was done very professionally. We had a couple of flaws with a screen and one of our sliding window windows, but that was taken care of very quickly. We’re completely satisfied at this point and enjoying our windows right now. Have some more work to be done, but will be calling champion in the future for that project as well.

I had a window installed. They had a crack in the pain that I’m still waiting on. I have a window that won’t close the original window that started this whole thing. I’m getting new ones and the new window won’t close and it’s been over a month reported. Don’t have a date and I’ve already had blinds installed so it’s been pretty much not very happy.

The door was installed and was severely scraped, had additional scratches on it in other locations. The door was also 1.5 inches too small, so we had to apply additional framing to compensate, which led to the installer not having wide enough trim to re-trim the interior around the door. The screen has a small hole in it and the installers gouged our ceiling, filled it with clear caulk, and then didn’t say anything about it.

Further, the color was incredibly misleading. We paid extra for a white interior and a black exterior. I showed the sales rep the exterior color we needed, given the door we replaced had black exterior along with all exterior accents on the house…. Turns out, Champion doesn’t even have black as an option and gave us a bronze door….the way this was worded is “hardware: bronze.” I thought that was the handle that was bronze on a black door. Very misleading…why would I ever buy a bronze door when I need black. Come on.

I’m colorblind and needed the sales rep to be honest with me about the color. I make this joke to everyone we have work on our house “I’m colorblind, so I’m kinda worthless with cool schemes lol.” I feel incredibly mislead, and very dissatisfied with the product and the services around it. I sincerely regret going with champion. I am happy to submit pictures and a video if necessary. I’d also love for someone from champion to come out and see this…..

The installation team was great.

They are a bit more expensive than others

Good product. Trust to do the job right and guarantee to fix any problems that might arise after installation. Good reputation and lifetime warranty.

They kept me up to date the entire process. The windows came in faster than expected and got scheduled for install very quickly. The install team was very nice and they cleaned up everything.

Everyone was friendly and professional and helped us move our project forward how we wanted it without high pressure upsells. Communication throughout the process was timely and accurate. The install team was very respectful of the property, did great work and cleaned up the work areas properly.

From beginning to end everyone was very helpful with any of my questions I am very happy with the windows and sliding glass door!

The price point seemed higher than the cost of material and small team that worked. One of the members of the team didn’t even work half the time they were on site. They also didn’t remove my original siding so my house has a thicker look to it, but it didn’t seem to reduce the price point enough to make it worth it. We were also told that the warranty was transferable to the next home buyers, but at the very end of the project informed that the warranty is only 1 year after the transfer.

Overall the process was good. The windows are pricey, but quality is worth it to us. The windows arrived sooner than expected. Installation took 3 days.

Prices are high, but the quality and customer service are great!

Great windows!

everyone did a great job and answered my questions

Smooth install process and good communication

it was great, professional, tidy

See comments below.

Quality

The Champion Team was amazing! Great communication and excellent work! Thank you!

Every interaction I had with your team was poor. The salesperson (after the initial great sales call), the complaint manager, the scheduler, the measurement team, the follow-up people. Now one of my windows doesn't even work. The handle broke.

There are quite a few groups involved in contacting the customer, and I’m frequently contacted by new people. Communication could be much more efficient if it were streamlined through one or two consistent points of contact — ideally someone who could coordinate with the different internal teams on your side.

Great job

Very pleased with the whole company. The sales person, the measure people, the installation team and the office staff were all knowledgeable, helpful and kind.

Very easy process

Always kept me informed and work was done a timely manner. Easy to work with and the house looks great!

Installed defective windows and will not resolve the issue

From the person we made the appointment through to the sales person to the installation crew, everyone was friendly, professional, and helpful. We keep staring at our new patio door, we love it!

Replaced main floor windows 22 years ago and have been totally satisfied. Just replaced 3 basement windows and satisfaction continues. Well worth the money! Excellent quality and service.

The professionalism of the salesman. He answered all our questions. He was very knowledgeable of his products.

I really liked Champion Windows, but I never had a problem before. They recently installed a couple windows at our home, one of them being a garden window. The garden window is almost an inch out of center and they say they may come look at it in 180 days!!!!!!! This is absurdity, what if there is a storm and water leaks into our home or drywall?? They installed it incorrectly and now don't want to do anything about it.
We have been a repeat customer for years, I am very saddened that they wouldn't want to make this right.

I am very pleased with my new doors. The installer Nico made sure that the doors were installed perfectly. I am so happy to have wonderful new working doors.

The salesperson and the installers were great.

Seemed to be more interested is getting paid before start of work. Rescheduled twice, waiting for check to clear. Did not have accurate information from their accounting department regarding receiving the checks.

The product and the installer are great. The customer service with Tony and Amy is horrible. If you guys had better customer service on the front end, I think your company would have a lot better reviews.

Based on our recent customer service and sales experience I would not feel confident in recommending Champion. We had a much better experience 10 years ago when we had new windows and doors installed. This order for replacement windows was clunky, not very streamlined, poor communication internally and with us as the customer and an overall poor experience. My rating of a 4 is taking our initial experience 10 years ago in to consideration.

My project started around this time last year, and it is still not complete. And no one will return my phone call to schedule the “final” close out work.

The quality of the door and working with Champion through all phases was very easy.

Lower prices

I would suggest any of my friends or associates to consider Champion Windows for any projects that they mention or that they may inquire about.

Not a chance in ****. I will 100% warn people to stay away from champion. Infact I already have.

The entire process was conducted professionally by all

Pretty much everything from the start. With Ryan the salesman, to an earlier installation than the 8-12 weeks that I was told and expected, to John, the installer.

Communication