Good customer service

We had a communication disconnect once our main windows were installed. They needed to remeaaure for our sliding doors and contact us when they were in. But we had to go down every avenue just to get someone to talk to respond back to us. It was poor customer service. We did however get it settled and worked out, but we shouldn’t have had to do that at all.

The project was completed within a month of signing the contract.

Champion Windows consistently delivered professional services throughout the entire project, from initial consultation to final installation. The installation team was highly skilled and efficient, completing the work quickly in a clean and organized manner, demonstrating a high level of professionalism and respect for our property. The windows themselves are incredibly impressive, eliminating drafts, providing increased sun protection and helping with energy efficiency.

I would never ever recommend Champion Windows to anyone. Their shady sales tactics are the most deceitful I have experienced in my 50+ years on this earth. The windows are not of the quality they purport to deliver, and are incredibly overpriced. Their online and radio marketing is a complete lie - "buy two, get two" does not exist. The salesperson even told me the fine print states that you are getting 50% off the cost to make the window, not the retail price. They start you incredibly high and then offer a 40% discount to make you feel like you're getting a deal. But when you do the math, they are still 1.5x to 2x comparable windows. There is no amount of monthly energy savings that can cover a $20,000 delta. Run from these guys.

Referral for peron who referred you to me has not been provided. Don't see much difference with the new windows and what I had

There were some issues at the time installation. Some of the issues are still not resolved.

2 windows were the wrong size. The installer convinced me to sign a paper saying everything was good. It’s been 2 months and champion has still done nothing to put in the correct sized windows. I have heard nothing. I’m never using this company again.

It took a year to build a sunroom, people made statements that were not factual. An in the process we were asked to add an addendum which added additional cost to the contract for an item was originally discussed with the original salesperson but was not to documented

The initial salesman was great. The installers were professional and did an awesome job. During the installation, however, the project manager/inspector attempted to up sell me 3 times while I was trying to work. Even when I bluntly told him that more windows were not in the budget and told him I didn’t need a quote, he pushed it on me anyway. I know how bad the windows in the house are. I live here. I also can’t stand pushy sales people. He even insisted he wasn’t on the sales team but he was CLEARLY trying to push more windows on me. It was a coin toss between champion and pella at the beginning of the project and I will NOT be returning to champion. I don’t remember the name of the initial sales man(who was awesome) and the rest of the people so I won’t be rating below.

I would not. Left 2 different messages and I have yet to get a call back.

The material and the quality went way down from the last 20 years

We originally ordered our window in August and were told it would take 8-10 weeks but did not have it installed until December. During these months we received little to no communication on updates or the status of our window from champions. All communication was prompted by us. We are unsatisfied with the company and how they handled the situation. Based on our experience with the team, errors and delays, we would not recommend this company.

It took more than 6 months and not finished yet, waiting and waiting. I paid majority 70% before they start the installation.

The crew that installed our new siding overall did a good job; however, their caulking ability leaves a lot to be desired. I would never have this crew do caulking.

Worst experience I have ever had with a contractor. Took way too long, poor workmanship, quality of product doesn’t align with the cost.

The whole team was curtious and promt.

I am a 3-peat customer based on quality of product, service and instal.

Our $4,500 front door was delivered damaged and still no contact on when it will be fixed.

The on site PM could pay more attention to what is happening vs trying to sell me more windows.

Very poor business office

The doors are yet to be completed. The door to one unit was left incomplete, and installed without the correct door. It's November 14th 2025, and still nothing from Champion although they have been paid in full.

Your local office is a mystery. Phones look like spam on my end— not identifying Champion. They were not aware of the promised made by the installers to complete the project. They need training to look like a cohesive company. We placed the order and had some confusion with the local office in making the first installment payment. We told the salesman our schedule for a vacation out of the country. The local office called us during our vacation — several time zones away; thus the salesmen did not communicate well with he office.

I STILL after 2 yrs don’t have a completed job. HORRIBLE customer service.
My windows don’t even pass code

We ordered 7 windows in February, 2025 and in April they came to install all the windows. However, three of the windows were not made correctly and had to be re-made. They came out on September 6th to install the window and that was only AFTER we called to ask what was going on. The window was made with dirt in between the panes and the installers damaged our window seal! We have called on many occasions and talked to Al Norton who keeps saying he will call us back!! Still today, the window has not been fixed and we have heard nothing from Al Norton! The communication and customer service with this company is horrible!