Unfortunately I wouldn’t recommend Champion Windows, here’s why: I feel like once the company gets paid you don’t matter. We ordered 2 windows & a slider. We were told it would take up to 12 weeks to have them made & installed. No problem communication was great on that part. We actually received a call early to have the windows installed GREAT news! So far Champion Windows is hitting it out of the ball park. THEN windows/slider arrive to our home. The installer greets us by letting us know one of the main windows was broke supposedly Champion Window was suppose to call us & let us know it was broke. No one called to let us know. Windows are installed no problem we were told a ticket would be placed & the re-order process will start. The installer made it seem it would be a quick thing. We were contacted by Debbie the following week letting us know it wouldn’t be until July 1st before the replacement window would be completed. It’s April 10th! I have to wait 3 months for a replacement? I asked her why is it taking longer to get a replacement window it arrived broken on there end. Debbie stated the manufacturer was to blame. No help or answers from her. Ok we wait the 3 months for the replacement window knowing full well Champion Windows is still making other orders in front of our ticket. It’s mind boggling to me why our ticket wouldn’t be priority especially because they’ve been paid!! Fast forward to today July 13th STILL NO WINDOW! Debbie sent a text stating still the manufacturers are behind and no answer to when my already paid for window will arrive. SUPER FRUSTRATING! I would not recommend at this point as this this issue has yet to be resolved. If this company didn’t get paid until the job was completed I highly doubt it would take this long for a simple replacement.
I will NOT recommend Champion, in fact I tell everyone who asks that I was NOT happy. I signed the Sales contract in July 2023 & the order was not completed as per the contract until May 2024. This was absolutely unacceptable. My request for concession of last payment of $1704 because of the duration of time it took to correctly fill the order was ignored. Calls directly to Champion customer service were ignored. I had already PAID OFF my Greensky Account & it had been closed by GreenSky before the project was completed & the last charge to GreenSky was made by Champion.
Delivery took 2 months longer than promised. Communication from Champion windows was poor at best
Very professional, attention to detail, courteous and a quick turnaround from measurements, to manufacturing to install.
Rushed installation, left caulking, tube caps, and screws in our driveway. Did not wash the windows and had to have multiple technicians come back out. Four windows are damaged and need to be replaced.
Awesome to work with. Even though a "mistake" with our order was made, they did everything possible to make it right. Excellent service
One wdo rec'd at the warehouse broken and not reordered. It was installed in my house broken on January 25, 2024. This wdo is still broken and supposed to be on order for the third time!!
One wdo blew out the day after installation, is still broken and supposed to be on order for the third time.
Once your order is put in, it is nearly impossible to contact anyone.
Once the windows were sold to me, there were delays, sales man tried to give me a different color, and while the product is great, there were some installation quality issues that have yet to be resolved.
My order was incomplete. My bay window was ordered at the incorrect size and the rain glass for my downstairs bathroom is still not received and installed. I love the windows but would be pressed not to mention these issues when recommending your product
The windows themselves are quality. A lot of moving parts with subcontracting and I was under the impression it was all local and in house (which is why I was okay with the price) turns out they outsource all aspects of the job and because of this, the coordination was off. Overall I do not find value of my 30000 windows. I could have gotten them way cheaper with the same outcome.
After 2 years of leaks, then being told I must pay a fee just to have them come out to do a damage assessment is just wrong!!!!!
It took almost a year for the door to come, and when it did it was entirely the wrong color. . I had provided the color codes for "Magnet" which Jarrah had put on the contract, and what showed up was a sea greenish "Carribean Cucumber." This door is for a Condo with a home owners association...all the units have "Magnet" doors.
Great price for quality windows
Not likely if same style of roof is used today as was used on mine.
Sales knowledge and presentation, five star. Quality, timely/early installation were five star. Fair price. Follow up for relacement not so much.
The whole experience was wonderful
I will never recommend Champion Windows of Colorado Springs to anyone. It was the worst experience and customer service I have ever had in my life. After a bad install and the windows leaking like a sieve, no one from Champion ever inspected the windows. It took two and half years to resolve the issue.
It’s was easy to set up 3 windows measured placed . The time was reasonable
Champion makes quality windows and provides solid installation. However, the customer service is terrible. It is nearly impossible to get a response from anyone until they call for a payment or want to close out the account. It was a challenge to get our project started or to get issues resolved in a timely manner. We will not use Champion again and would not recommend.
Overall, I am extremely satisfied with the quality of the windows and doors I received and I would definitely recommend to my friends and family.
If I hear about anyone looking to replace their windows, I will let them know about Champion based only on the quality of the windows themselves. I’ll be warning anyone who I recommend to about the high pressure sales tactics and minimal communication between the measure appointment and the call to install the windows.
Delays. Broken windows during installation. No follow up from champion and unprofessional install crews who took personal calls and then left a mess after leaving.
I have not had an opportunity to discuss with anyone yet. I will recommend as needed.
This was the worst experience I’ve ever experienced in my life. It was horrible I was told it would take approximately 4 months but it took 8 months and 4 days. They destroyed my sod by leaving a pile of dirt in my yard for 5 months and now got to wait until spring time to replace my sod.