I haven't had any problems with my windows or doors.eveerything is great.
I was very pleased with the whole process from the beginning to the end.
We have nothing but Champion Windows, and a door, in our house. The actual product is a good, solid product that I love. The customer service leaves something to be desired though.
The windows were sold to me on the basis that they would arrive in 8-10 but, they arrived 22 weeks. This was unacceptable.
Noticed a huge difference with our new Champion Windows. House was much cooler this summer with the windows cutting the harsh sun. They look fantastic and glide so easy. Highly recommend
The installer was great and did a great job. He knew how to do electrical work, drywall, and install the door.
I would recommend anyone that would like new windows installed.
Based upon the entire experience, I would have trouble recommending Champion. I should have bought windows that were not the half and half style. They should have been the 1/3 - 2/3 style and I know the sales rep didn't even offer that. The previous windows were 1/3-2/3 so he changed the style. The installer did a VERY s-l-o-w install. He came and didn't begin for almost 2 hours. The clean-up was horrible windows still dirty and lots of vinyl shavings inside the window sills. He also nicked my recently re-finished window sills which required a follow-up visit to document and still needs to be resolved.
It was a smooth process for me.
Donovan was awesome.
I started the project, but they took 3 to half months to complete the project. It took them to August 13, 2021, and I started the project April 19, 2021, When starting the project, it took them another month in half to get a response from Champion Windows Of Colorado Spring. Champion Windows Of Colorado Springs, the management aspect, was not satisfied. Lack of communication and lack of not completing the project in a timely manner.
I already did recommend Champion Windows and I would again.
They had great service, and overall I'm very happy.
I would not recommend them because of their lack of communication.
They did a Great Job! Justin the led man was very accommodating and a pleasure to work with.
If they have to get like window repaired or replaced good luck with that.
I would not recommend Champion Windows of Colorado Springs due to lack of communication.
We are very happy with the quality of the product, but not the quality of service that they have been doing with their management, following up, and ensuring the windows fit. We had issues where the windows have been the wrong size. They had to remake them. There was an issue with the sizing, and people aren't measuring properly. The management didn't followup with us to let us know what was happening. They were terrible. Once the windows were in, we were very happy with the product.
While the end product is good and the install quality as well the communication during the protracted install was poor
Our experience with Champion was awesome and only fell short in a couple of small areas. The windows are quality, first and foremost, which was most important. The installation crew knew what they were doing and the finish work was awesome. Unfortunately, they broke a few windows when they were removing them and left broken glass in our yard. They were very thorough and cleaned it all up by completion. One of our doors came scratched on the interior, so our installer ordered a new one for us. Overall, we got the quality we expected and are very pleased!
No. Due to the installation needing a post inspection to make sure everything is done correctly since one is not done during the process.
never will recommend the colorado springs store. they never return phone calls. original contract was signed 8-22-2020. 10 months to get windows and parts were missing. as of today 6-27-2021 no parts and no returned phone calls from the colorado springs office!!!!!
They did a great job installing my windows.
A good, high quality window for your money.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Champion Windows of Colorado Springs as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys