I have 12 windows, the salesman missed a window. The person who did the measurements caught the mistake and said he would fix it, he did not. When I inquired about the issue I never received a reply. The person who installed the doors did not replace the trim nor did he put dead bolds on either door, I had to do that myself. The one window I was looking forward to was measured incorrectly, and now we have to wait longer. The supervisor of the install team tried to sell me a window, noticed my displeasure and immediately asked me to review the team. Very poor. The install team did an excellent job, the salesman needs to learn how to count, the measurement person needs to learn how to measure, the project manager needs to learn to communicate with the customer and address issues. And please stop sending me emails, you took my money and left the job unfinished, why would I ever recommend your company to anyone I like, I wouldn't recommend your company to someone I don't like.

Broke my fence gate and didn't have the decency to tell me about it! Supervisor from Champion Matt Greene convinced the contractor not to say anything about it. Accidents happen when you only have one person installing a very heavy door, but at least own up to your mistakes.

They arrived on-time, kept the area they were working in clean and made sure all the areas were clean when he left.

I am still waiting to hear back from Noah as to when the guys are coming back to finish the work that they didn’t complete.

I don’t even know where to start. I ordered a patio door along with some windows October 2023. After a year and a half, four visits with the wrong door, along with other problems, the door was installed this past Friday.

It’s too long to text. Someone needs to call me. 719-207-1282.

I think Alex did a wonderful job of installing the windows. They look great! Thank you.

The installation process was not smooth. The initial sales person failed to accurately measure any of the windows. Our order was misplaced. The sales person left, and took knowledge with him. Windows arrived at Champion but nobody knew who they were for. Months elapsed. We had to re-engage with Champion to get the ball rolling again. Windows installation day came and failed immediately because only one installer showed up for a two man job. After a delay, window installation started, then stopped again because the windows were still the wrong size. New windows were ordered, months passed, and eventually installed, except for one, which did not fit and another which has a crocked insert. A replacement was ordered which was still too big. Then, finally, a new window arrived, but it had taken so long that the draw period on our loan elapsed and y'all told us we would have to pay you more, again, out of pocket, because your people did not realize they had to call the loan people and ask for an extension. We had to explain that to Champion. Elapsed time, over a year. Impact on our family, massive. And the window with the crocked insert? Still there. Never fixed.

Job still not complete and you overcharged me 2k.

The contract was sign in October of 2024. As of today March 28, 2025 the project is still not complete. The windows where measure wrong and had to be remade. The day of installation the installer informed me that one of the sashes is broke and one will have to be reordered again. No compensation has been offered. I have taken 5 total days to dedicate to this project being complete. I have asked for a partial refund and have told that the company cannot do that.

As mentioned below, Matthew, the inspector, asked us to send pictures of scratches to Nicole Gilmore. We did and have heard nothing back.

Was the wost customer service I've ever experienced.

Not a chance I would recommend you to anybody I know.

Clean the window\s so that iit is possible to match material colors and see out the window. I expected a new, shining window and what I received was far from that expectation.

What a mess!!! Took months longer than estimated and we still got windows with the wrong color

Happy with the pricing, the windows, the installer did a great job

They did what they said they were going to do and in a timely manner. Everyone was reachable by phone and response time was great.

All Champion personnel were very professional and courteous. After getting all our windows in they reached out to a company that came out and touched up the stucco all around the house for around our windows.

Good customer service.

The end result was good. The weight of the triple pane windows caused 45% of the frames to crack in transit necessisitating a reorder which was a disaster. Champion's internal communication process was terrible. No proactive follow up from anyone. There is no way to get to the local office through their "contact us" information. After repeated emails and calls to the main office, the only call back I received was from a service scheduler who was friendly but had no information on ETA. On the second install, two windows were still missing. Another reorder and delay. The project was started in May and finally finished on January 31st. The local staff & installers were all friendly and professional but Champion as an organization seems to be in disarray.

Windows were wrong size so a lot of additional work had to be done and I was told at my initial meeting that if any work was to be done Champion would ensure my home was returned to the condition it was in upon completion of work. I just had my house stuccoed and painted a few months ago, Champion did not complete all the work. Work a bit sloppy, nail sticking out of the wall therefore not allowing trim to sit properly so large amounts of caulk used to fill in the gaps.

The windows are nice: blocking most traffic noise, both top and bottom sections open inward for easy cleaning from inside the home

I was not impressed with the customer service that I received of dealing with champion

I have found Champion Windows gives value and professionalism to their work. Whenever I went into the store regarding problems they were helpful in finding a resolution to the problem. I would recommend them to my friends.

I recieved a damaged lower window pane and am STILL waiting for a replacement, is that customer service?????