My first experience with the sales person, the installation, and the product (sliding door) was great! So I invited Champion over again and purchased another door. A VERY expensive door, which does not seem to be insulated and is very light and not sturdy. The window panels are cold in the winter and seems drafty. The installer was training a new guy who messed up my bathroom for his personal use.

Very unprofessional wend trying to address concerns of customer with no resolution to quote it is what it is from management

We are very happy with the siding project just completed on our home. The workmanship is excellent, the finished product is exactly what we anticipated it to be, and we believe the added value was worth the investment we made by selecting Champion to complete the project for us.

For replacement windows I would definitely recommend

As of right now we are missing screens, loose trim around windows and lack of caulking around windows. The job is incomplete but they continue everyday to ask for a final payment

Windows are high quality and help me save on utility bills. No more drafts in my 1919 home and it is quieter! You can’t beat the lifetime warranty. My neighbor has their windows & I saw Champion stand by their product and service their windows years after purchasing them. I highly recommend Champion.

Excellent service, installer was respectful, diligent and timely. Highly recommend!

The salesman, Camille, was so nice and worked with us to meet our budget. The wait was a bit longer than expected (ordered late November/early December) but we were okay with it given the anticipated quality of the windows and the need for the upgrade.

Once the windows were ready and we received the call to set up installation, they literally offered to install next day but I pushed it out a week since I’d need to take off work. They provided us a 2 hour delivery window of 8:00am to 10:00am…installers didn’t show up till 10:45am.

First issue..the trim color I picked didn’t match the house (my bad) and I appreciate that the installers noticed this but instead of bringing it to my attention they chose a different color which was close to our house trim color but was off enough that it was very noticeable and looked more blue than gray. I felt bad asking them to change it to white but they should have spoken to me instead of picking that on their own. I’m the one that’s gotta live with it after all.

Second issue! This was , I’m sure, considered a small job for full house replacement windows, we only have 6 windows in our home. 3 outta 6 windows were missing the decorative grid lines. The factory didn’t catch it, the warehouse didn’t catch it and the installers didn’t mention it before putting the windows in. Also 2 of the screens are damaged and have to be replaced. Now we’re looking at up to 8 weeks for replacement sashes and screens to be made, shipped and installed.

Next day after the installation I walked around to see if I missed any potential issues and now see several. The metal trim around the windows is not flush, which I understand because of siding but there are some pretty significant gaps that could allow rain water in behind the siding and under the window. All that would’ve taken the ensure a water barrier would have been to caulk underneath that trim. Also instead of moving our shutters they crammed that trim underneath them and some are now sitting warped which means the trim isn’t evenly placed around the windows.

Where was the quality inspection? There were so many opportunities for the error to be caught. It’s not like this was something not visible and easily noticeable. Seriously between the 2 screens and 3 windows that’s over a 50% failure on quality. The fact that we have to wait so long for this to be corrected is ridiculous. Yes the windows function (I think since we can’t open or close them for at least 4 days according to the installer) but aesthetically the front of my house looks stupid and will for several months. :(

Very happy with the way everything turned out

Excellent work and the process leading up to it was well managed.

Windows look great. I haven't opened and closed them yet.

Customer service is very important in any business and lack in that field. I wouldn’t recommend the headache.

Prefer your windows and doors.

Advance planning of this installation was excellent - great install team. Left site clean...

Yes. I have recommended Champion to my friends and family.

After the initial consultation and order placement,

I have used champion window in the past and was a repeat customer but after this recent experience with there entry doors I am not likely to recomend them to anyone.

This is the third time we have used Champion Windows, on three separate houses. Have been satisfied in the past.

No

I think these are the best windows out there and worth the price

Did good work and they kept the area clean

yes

The men who installed my windows were very nice and polite. After inspecting the windows four of the windows on the outside have terrible mitered corners! There's at least a 1/8" gap in one of the windows. For $14,000 ( 8 windows ) I would have expected better. What happened to Champion? Once upon a time the company was great. We have spent quite a bit of money over the years. I am ready to contact BBB.
It has been well over a month since I paid to have a glass pane replaced in my sliding door. They claim they called. My cell phone shows no calls.

We were not invited to look at the finished enclosure with the installation crew when they were leaving. All these problems could have been solved before the installation crew departed. I felt deceived.

I would say the windows look great

Personally will recommend Champion Windows to family, friends and anyone who asks.

The installers did an amazing job of installing my windows.

The final product is of high quality and a major asset improvement to our home! A game changer!

Delivered the wrong patio door. They are making a new door but they are taking their sweet time. I thought that the fix would take priority, but it apparently is not.

Seem to be a top quality product

Don’t know of anyone right now who interested and having new windows or doors install .

Good quality materials and came when they said they would

Never

Professional. Timely.

I feel like a detail was missed.

Happy with the installation. Found a small tear in one of the screens later that night. Called in to report it & was told it’d be 2 to 3 months before a tech would be by to repair. An extreme time to wait for damage that was caused during shipping or installation. Completely not happy with that wait time!

We bought the windows in January with an installation date for May. May came and went, as did June, and July .

during that time we only received contact about the dates our payments were due.

In August we received a call from the Installer , a Mr. Hoffman, who said he could install our windows in a day, as soon as we paid our next installment of money.

He did come with a crew of 2 and did an excellent job of installing our 5 windows and new patio doors.

We felt the company should have contacted us about the delay before August.

Terrible communication through the entire experience. Over a year to get 1 patio door completed.

Overall great experience.

Not happy that I had to follow up on the service of the correct door handle. Door installer did a great job except he brought the wrong handle. We waited 2 weeks and the door was fully paid for and no one called to make the correction until we reached out to our salesperson. Correction appointment scheduled. We’ll see how resolution goes.

Champion windows are great they’re service is next level and salesman are polite and friendly.

Excellent job, very well executed.

The window have been a major improvement to my home

This is the second time we've used Champion (new siding and this door) and I recommend them highly. Expensive, but quality materials. I would use them again if needed.

I am very satisfied with the windows. They did a really nice job. I am considering some more.

I still have outstanding questions about my sunroom that Champion has not answered. I have no confidence that I will get answers to these questions. With respect to the price of their products, that should not be the case.

product is way overpriced and some items were wrong parts requiring over 3 months of added wait time to complete.

We had a great experience. Everything was completed as we requested.

Yes sales and install teams were exceptional

Turned out beautiful!