It took 9 months and 2 attempts to have our 2 entry doors installed with numerous frustrations, lack of communication, poor customer service and poor responsiveness after the first install of incorrect doors. When trying to contact Champion after the first doors were installed it was very difficult to actually talk to a representative-took numerous attempts through various methods (Facebook attempts were never acknowledged), experienced rude and not helpful customer service persons. Amanda finally helped. After doors were installed correctly (9 months after placing the order with the sales rep), completion team was very persistent in reaching out (via phone calls/emails and texts)to receive final payment-ironic that when Champion wants money there are no issues with communication.

The guys worked really hard on a very hot day and were very careful not to mess up the rest of the house and cleaned up their mess when they left. I just have a minor touch up that I hope they will come back to finish

Always do a great job, high quality

I have had a bad experience!, the windows and sliding glass door were delivered and installed and we noticed there was a sticky substance on the windows and the sliding glass door that is extremely difficult to get off because it is very hard when it dries. Champion had to order all new window panels and the entire glass door. There was also a dent by the handle on the sliding glass door. The substance is said to be the product the factory uses to hold the seal in around the inside of the glass panels. I also had three places where the trim wasn’t cut correctly, the installer has come back and fixed those areas but wrongly cut trim should not have ever happened or should have been corrected with entire new pieces as the installation was taking place. We are currently waiting on the new window panels and the entire sliding glass door to be produced and then Champion will replace all of them. I would have a hard time recommending Champion for a sunroom installation at this point.

Quality, workmanship, professionalism

Sales rep was outstanding. Listened to our needs and offered solutions. Final measurements guy was friendly and in and out quickly. Installer was friendly and professional and went out of his way to keep construction debris to a minimum. But there was a problem with two screens not fitting right. Our customer contact assured us that would be resolved. Within a week, a team was on site to replace the screens. The window screen fit correctly; the door screen didn't. Had to order another one. As of now, it has been just about two months since our installation and, despite many, many, many phone calls to Champion, we still don't have a screen door that fits.

Very clean respectful and professional

Your customer service is pitiful. Tried using the phone numbers provided and left voicemails and have yet to hear back. The installation was completed but 3 of the windows are hard to open 1 doesn’t open. Called to try and schedule a time for the repair and they don’t provide you with that phone number. Your company would like for you to do these surveys when the job has yet to be completed.

Great product and efficient installation.

Professional, knowledgeable employees. Kept work area clean. Beautiful windows! A+ for also taking the time to play with the dogs!

Service was very fast. And looks great

They were on time and very professional! Organized and knew exactly what to do. Very friendly. Most importantly, they put my blind brackets back up after the windows were in! I really appreciated that!!! Thank you!

First order was wrong and had to wait a very long time for the second door to be made

I can't honestly give an opinion until I meet with a customer service rep. I do not believe that the windows were installed correctly. I am having trouble getting an appointment with customer service

Communication

My two guys were amazing - they installed in less than a full day and we had 13 windows to replace. Amazing work champion.

So far, very pleased with the entire process.

The windows are excellent! They are working as described and we are happy. They look really nice from the outside, too!

The installation has only been partially completed but Champion has billed me fully already. I am concerned I will need to now chase Champion to complete the remaining installation.

Great customer service and installers very professional.

Would not recommend because no one should have to go through the experience and disappointment of the installation of the entry door. Also door was very expensive..

The salesman was terrific! I didn't like being pressured by the scheduler to install windows when the weather dropped to teens - ALL my heat went out the openings that day while me and my grand daughter sat bundled up trying to stay warm. The process became mixed afterwards though. Installers were polite, courteous and hard working. One window was not measured properly so it had to be remade. Half the screens were not aligned properly and left gaps at bottom. Bathroom window had to be propped open with a shampoo bottle.

Salesman was awesome and knowledgeable. Storm door was manufactured backwards. Other thsn that I would recommend.

Prompt, open line of communication,

No one answers a phone or returns messages

Arrived early and got to work right away. They had a system down to the T.
Only 2 installers, but worked like there was more. Did not hurry but steady. They cleaned up thoroughly. Answered all questions and explained everything. Felt very comfortable with them

STRONG communication from start to finish!

It took 3 months after I signed the contract for my sunroom to be built that's my only dissatisfaction so far.

See my Google review. 6 out of 10 windows ordered came with grids when they were ordered without grids

Communication at every step of the process was lackluster at best. Was told by Camille in our initial consultation that he would come back for a final walkthrough after the windows were installed. This didn’t happen. I was also told in the initial consultation that install could not happen before the first week of June. Our windows ended up being installed on April 24. I was told by Tyler the installation manager that this would be a one day job. It was two days. When installation was scheduled, I was told that I needed to make 2 payments because they had never reached out at the time my windows were being produced in the shop. When I requested a walkthrough because 2 of my windows were scratched and 1 had poor caulking, I was told I would receive a follow-up confirmation phone call or text from Scott. This did not happen either. Many people across the company dropped the ball on communication which, in my opinion, is huge when it comes to customer service. I ended up on the phone with them more times than I should have because of faults of their own.

Very disappointed in install. Shoddy install, poor workmanship, overall disappointing experience. At least a dozen issues had to be resolved by either a repair by me or replacement by you. Unbelievable that a company like yours would leave a job in the sad state it was and expect people to accept that poor quality of work for the price paid, absolutely ridiculous

Dan Randle, sales person very knowledgeable and kind. Workers who placed the windows and door seemed competent.

Since we already had with this installed by champion from the previous owner of our house, we thought it would be appropriate to have champion to our custom windows.

This has been a great experience for a much needed upgrade to our home.

Jeremy Fox was very knowledgeable and did not use pressure as a sales tactic. Champion was great and responsive throughout our entire project. Our windows were finished a few weeks ahead of schedule and they were able to install them next day! The one day installation was much appreciated. One of our screens came with a slice in it and Champion is sending out a service tech to replace it!

The product is far better than others that we looked at.

Second time I have had house-wide window change. So far very happy with the new windows

I would still like the broken s reinstall handled

So far everyone we have had contact with was very courteous .

The work was well done and completed in a timely manner. I wasn't left hanging and hoping they would finish as promised.

Communication throughout the process was non existent. After I got the text message saying the project was complete it took 3 phone calls on my part to get it scheduled.

It was such a an easy company to deal with. Local company, local people and local phone numbers. Our sunroom was finished much earlier than expected.

Champion staff and installer were courteous and knowledgeable. I'm very satisfied with the door itself and ordering and installation process.

Good value for the money!

Just great windows and lifetime warranty.
They are beautiful

Glass insert cracked

Final repairs not completed

yes, its a good window system

Screens still not installed and track missing on one of the three doors.

In our experience the windows are good quality and every step of the way went smoothly.