Very professional. Answered all questions. Cleaned up when done. Will recommend to friends.

I have to say I'm a little disappointed with my sliding glass door. The door is heavy making it a hard slide to open and close. When it's open the two glass panels have a dark green tint. I don't like that, wish it was clear for my view if my landscape.

I expressed my concerns with customer service. We were scheduled for Entry Door Installation on 3/31/26 between the hours of 12-4 pm however, we were never told that the installers were behind schedule or may not get my home on that day. I was the one who reached out to customer service to check the status of our install. That is not the service I would have expected from your company. We are repeat customers and never thought this type of service from such a established company.

I don't think the sales guy was very detailed about what we were getting and what our options were and the breakdown cost of each window. This was my first time buying windows and we let him know that.

The product themselves are great but the execution was poor. Gridlines were messed up still have not been replaced even though they were supposed to be rushed. The install team was not great. Chips in drywall, nail holes still in trim. Some trim pieces I had to re install myself along with a broken window and one that could not be opened still waiting on service to come replace the sashes with updated grid lines and broken window.

The price, showing up late to install date, and during install two screens were broke and having to wait over a month to replace them

Good quality, wide selection, professional staff.

Excellent product and workers installing

Recommend highly

I liked the quality, and friendly service

From sale to finished product, not happy with it

Attention to detail was lacking. More concerned about getting done and getting out than doing a quality job.

The installation of my windows did not meet my satisfaction. After the windows were installed we found damage to the siding of our house and the window screens pop out very easily which is a safety concern with having small children. Also there was a lot of debris that was not cleaned up after installation.

I would definitely recommend Champion to anyone considering a home improvement project

I bought windows for my previous home from Champion and loved them. Based decision on prior history and a huge mistake. So sad.

Excellent service!

Lots of door options to pick from and like how it is manufactured in USA

Prices and customer service

Get a install manager who follows through with installation issues without the customer having to visit the headquarters location to file complaints.

Home improvement projects can be very costly and are a considered purchase. Champion explained the various options and discussed available discounts and financing options. Installation was conducted professionally and the crew was great. Follow up call/visit after installation was appreciated to make sure there were not issues.

Quality workmanship. A pleasant experience.

Did good

The crew was great! Josh and Robby were very nice, friendly and answered my questions and assured me of my concerns and needs. Dan and Scott (managers) were very attentive and easy to communicate with. They kept me in the loop and assured me of anything I needed or asked.

The sales guy was nice but one of my windows was installed incorrectly and it wasn’t noticed until days later when we tried to open it. You guys came back out and said it needed to be replaced but we didn’t hear anything else after. I called today and it’s going to be 8-10 weeks to get a replacement in? That is longer than the initial timeframe for the first set of windows! We’re waiting to sell our house until the window is replaced because where I live people use FHA/FDA loans and a broken window cannot qualify for that type of loan, and with the replacement being almost 3 months away, we’re **months** behind being able to list our house because of your mistake and bad installation and unwillingness to expedite a replacement. And I can’t talk to anyone that can help unless they call me within 72 hours? We should have never went with you all for our windows and we never will again.

In proper measure and install

Price was very high (double) cost that neighbor paid for full front door replacement.

Straightforward. Facts. Information. Questions answered. Been an inspector in highway and bridge construction for 40 years. That’s what I need.

Sales guy was very greedy. He was hoping we would do all 20 windows and 3 doors, and I told him I wanted to slowly do window by window at a time, and we greet on what windows wanted to be place, he fill out the paperwork wrong so when the guy came out to measure the windows, he didn't tell us what windows, he measured out and when the first time install guys came out to install the windows, the wrong windows, then I told the install guy, those were the wrong windows and his response was well I would just tell them to leave my house and I'm like, wow, to get to work done. we seeing the paint finish was wrong, damage extra glue in between the glass. I called customer service and told them what happened and the lady said, I'll get out of sales manager and I just got ghosted and then I decided to contact attorney journal, they were no hope. Champion Windows send me a letter, threaten me to keep my money and not help fix the problem and take our money away from us and not help and fix the problem until I say to surface lady Ican get the news involved, then I got a call from somebody and now they trying to fix their screw up.

Professional, quality products, quick turnaround.

I like the products. The process needs improvement, especially went manufacturing messed up...

Wrong glass was installed on door and the door stain did not match the sample I was given. Its unfortunate there are zero samples of stain on fiberglass or a showroom where I can see it, esp when what is printed on paper is not the same as stained on a door. I also wished there was a program to show my renderings before I purchased, like some of your competitors do.

Length of time from ordering to getting installed seem long

Windows have scratches and black tar like stuff that won't come off

Josh and Robbie were excellent to work with

We appreciated the effort to complete the project in a timely manner, concern for details and cleanup around our yard, and keeping us informed of the progress and the schedule.

Good presentation, good prop product.And also , the personnel were very informative and kept me abreast on the production of our product , all around a great great program

Not the door I thought I had signed for poor installation messed up my new painted walls can’t hardly open the entry door and screen door doesn’t close right….it slams shut and the glass will eventually break poor quality of entry door and storm door wished I had gone somewhere else. Trust me my mouth will do a great job of negative advertising. Champion will go out of business !!!!!

Let’s see… the installers were not given all of the pieces to our windows that we were not told about. We had to wonder why our windows were showing 27 degrees at the sides. We have cracked wood and also a box cutter cut the wood on the front of the house, they are supposed to replace the wood and hopefully will do so, however we have to paint it. We also had to caulk, on our own, cracked wood by other windows that was damaged during the install. The windows are smugded and streaky and were not wiped clean.

The sales rep was very informative. I was comfortable with his recommendations. I ended up purchasing all 10 windows. The crew arrived on schedule and kept the work area clean and organized. They worked quickly. When they left, the only clue to show they had ever been in my home were my brand new windows.

Window is very nice but the way the installers finished the trim was not quality work very disappointed

See below.

Better Installers.

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I liked the clear and straightforward process. Everything went smoothly and as planned.

They wanted to sincerely find me a great solution for my window replacement, and followed that all the way through the entire process. Install was fast and professional, with them leaving my house cleaner than it was before install

We had Champion install windows and had a great experience. The sunroom has been a severe disappointment. The communication, the management of the project and subs (or lack thereof) has created numerous ongoing issues that still aren't resolved. Basically, the only consistent communications has been the ongoing request for money. Extremely disappointed. We moved from a net promoter to a detractor of Champion services.

Representatives were very helpful with any questions we had

Services and installation was great and done quickly and perfect

The sales man wrote up the contract stating the measurements and he said my awning would resemble the one in the picture in the picture.
I signed the contract in September. They came out in January the day before the predicted 6 inches of snow fell and cut off the front part of my roof and left. They returned 2 days later in 3 degree weather to put the awning on and then finished it her next day. I was on vacation in Florida and my husband had to work part of the time however Champion told me no one needed to be home. When they “finished “ I was asked to pay the remaining 2800 and sign a completion document. I had the supervisor come out to my house to point out the following issues;
1. The awning slanted way down and was 6 foot 8 inches at the lowest part. I could easily reach the gutter. He told me I agreed to “approximately” 7 foot and they were not going to fix it for 4 inches. I requested he ask his boss about it.
2. There was a 1.4 inch opened gap in the soffit between the awning and the house leaving a space for weather and insects to enter.
3. They put 2 small dents in my siding.
4. They left my yard a muddy mess and debris I cling metal pieces and torn off pieces of shingles in my yard.
5. The neighbors said they used a blow torch on my roof.
6. I plan to get a roofer to inspect this work.

David Schmitz from champion said if I paid the remainder he would make a service agreement in exchange for me signing the agreement. The agreement stated they would raise it to 7 foot 6 inches He said I had to allow them to do the work in the first 2 weeks of January even though I asked for it to be done in the spring. I paid $28000 for this mess. I hade champion do work for me and my family in the past so I am very upset.
I emailed Davis d 2times for details on how the repairs would be made with no response.

The installation team was polite, skilled and efficient. They didn't play loud music like some other installers, which was nice since I was home with my toddler and 2 cats, who were already a bit on edge with the installation noise. They arrived within the estimated start time early in the day, even though it was a terribly cold day.