Took very long from buying to installation. Called multiple times after install no return call poor customer service after the sale

The product quality is great! The communications and install definitely could use some attention.

Luis was great to work with! He kept the crew busy.

Great product and service

It's a beautiful product. Seems very well made and has useful, practical features

Good quality windows

Smooth process from start to finish!

could not get any customer support to answer our questions. Faulty screen door needs replacing and windows were covered in glue deposits

Communication after the handshake. Would like more frequent updates.

Windows were white should have been black no response from champion windows

Salesman was great. Windows were done ahead of schedule and installed by our schedule. Well done!

Everyone was very professional from salesman to installers.

I like the products I have received and the installation but the door they created opens the wrong way from what design choice I made.

Back door is not level and door frame needs to be fixed. Husband has called Tyler our installation specialist several times and has not received a call back.

The overall experience was good — not perfect — and so far, we are pleased with our new windows.

Lower prices

The 365 windows absolutely amazing. Could tell a difference immediately when the sun shining in. Interior cool light filtered kitchen much cooler

The door is a 10. The locks are a 2

More expensive than any other quote and gutter was not cut or put up correctly

Eric was very thorough in explaining the advantages of Champion windows. I have already recommended Champion to a neighbor.

Great to work with. My project was completed quickly.

Product is good but installation in which we are still troubleshooting is poor. For price of the windows, would expect higher quality experience.
Have used Anderson and Pella before and wanted to try Champion.

Josh did an excellent job! He was friendly and responsive to all our question. His work is beautiful!

The front door has been a challenge to say the least. We decided to go ahead with Champion because they were a local company and had what we thought was a good reputation / product but turns out it was a disaster.

We signed the agreement to purchase the product on 2/23 and decided to use Greensky for the 0% financing. All was good at this point. We were verbally quoted 8-10 weeks for the door and on our agreement 14-16 weeks. This was good too. Where it all went bad was when we called on 5/12 and spoke with Brett to only find out our door wasn’t even in production (no material was ordered) and we had no estimated time for completion. This was 11 weeks after we signed the door contract. To this point we had only been charged the down payment which tells me the material had not been ordered. On 5/12, a couple hours after my call, we were charged for the order of manufactured materials.

Another call was made on 6/24 to Brett to get an update and we were told that the door would be completed sometime around the end of August. I called our sales person Jeff to have a conversation with him to find out what happened. He stated he was unaware of any issues with the door except the transom window extended the lead time 1-2 weeks. At the time of this conversation we were at week 17.

Spoke with Jeff again on 6/26 to express our displeasure with this, he had a conversation with the factory to try and get answers. No real answers were given except the transom was special and could not be made in house, this extended the lead time now by 1-3 weeks.

Received a call on 7/29 that our door was ready for install and wanted to install the next day. Door install was scheduled me for 7/31 between 8-10am. We had some storms roll through for about an hour and the installers left never to return. Called Jeff to let him know what happened with no returned call. Tyler called to reschedule for the next day, we weren’t happy they couldn’t install the same day - rain was gone by 10:30am and they could have installed the door. Door was installed on 8/1 with several issues - transom window had issues being installed and they had to cut several pieces of plywood to get it in and to fit properly. The door was bigger than the opening and they had to cut more to get it to fit. The molding around the inside of the door does not match the molding that was removed and needs to be fixed. The top of the molding is not caulked completely and needs to be done.

To sum up our experience, we are very disappointed and will probably never use Champion again. The poor response from the office to the sales person doesn’t work when spending this kind of money. We were told that the transom was special and that’s what held up production but there are 1,000’s of Ryan Homes all over this city and in the Champion sales territory, this was for sure not the first one that you had like this. The door took 22 weeks to be manufactured with very little communication or heads up from ANYONE at Champion. We had to call to get updates. If there was a mistake made in the process, it’s much easier to tell us that than give us non-answers as we were given all along.

We would appreciate a scheduled call to go through all of this to figure out what can be done for the issues we’ve had during this process. The amount of time wasted chasing Champion around to get very little answers is unacceptable. We believe some sort of compensation needs to be presented for all of the issues along the way and look forward to hearing from someone to discuss.

Great quality. And the installers were very professional.